Istoricul incidentelor Kajabi

1. 17 august 2026 la 18:02 UTCmonitoring

   Am primit rapoarte de erori când am salvat schimbări în mai multe zone din Kajabi. A fost implementată o soluţie pentru erorile care afectează economisirea în mai multe zone din Kajabi, iar economiile ar trebui să funcţioneze conform aşteptărilor. Echipa noastră monitorizează activ pentru a confirma rezoluţia completă. Eroii care continuă să experimenteze probleme ar trebui să încerce revigora browser-ul lor, și pot contacta echipa noastră de sprijin în cazul în care problema persistă.

2. 17 august 2026 la 20:04 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 14 august 2026 la 17:21 UTCidentified

   Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime. Our engineering team is investigating and we will share another update as we have more information.

2. 14 august 2026 la 19:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 august 2026 la 20:41 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 6 august 2026 la 15:09 UTCinvestigating

   We're investigating an issue affecting countdown timer blocks in email campaigns. Affected users may see errors when editing, previewing, or sending emails that contain a countdown block. Our team is actively looking into this with a vendor and we will post an update as soon as we have more information.

2. 6 august 2026 la 16:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 august 2026 la 17:10 UTCresolved

   This incident has been resolved.

1. 4 august 2026 la 16:29 UTCidentified

   We have identified the cause of the error occurring when accessing the Communities product. Our engineering team is implementing a fix and working as quickly as possible to restore normal functionality. We will share another update once the fix has been deployed.

2. 4 august 2026 la 16:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 august 2026 la 17:46 UTCresolved

   This incident has been resolved.

1. 3 august 2026 la 14:24 UTCidentified

   Am observat unele probleme care afectează interacțiunile noastre de sprijin. S-ar putea să fie o întârziere în răspunsul agenţilor noştri. Vânzătorul nostru de chat investighează şi caută să rezolve problema. Vom furniza o actualizare imediat ce vom avea mai multe informații. Vă rugăm să ajungeți la [email protected] pentru nevoile dumneavoastră. Vă mulțumim pentru răbdarea dvs. continuă, vom continua să actualizați această pagină pe măsură ce situația evoluează.

2. 3 august 2026 la 17:09 UTCresolved

   Vânzătorul nostru a implementat o soluţie şi acum s-a rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iulie 2026 la 00:22 UTCidentified

   Echipa noastră a identificat o problemă în Comunități pe care echipa noastră de inginerie lucrează activ pentru a rezolva. Unele videoclipuri nou încărcate pot afișa miniaturi lipsă sau blocate, și anumite notificări post nu au fost trimise. Redarea video în aplicațiile iOS și Android pot fi, de asemenea, afectate.

2. 29 iulie 2026 la 18:26 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 29 iulie 2026 la 19:06 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 15 iulie 2026 la 19:08 UTCidentified

   Am identificat cauza problemei tabloului comunitar de bord şi echipa noastră de ingineri lucrează la o soluţie. Îţi apreciem răbdarea pe măsură ce rezolvăm asta.

2. 15 iulie 2026 la 19:10 UTCidentified

   Suntem conştienţi de faptul că pagina Comunităţii Meetup este inaccesibilă şi echipa noastră de inginerie lucrează la un fix. Îţi apreciem răbdarea pe măsură ce rezolvăm asta.

3. 15 iulie 2026 la 19:42 UTCmonitoring

   A fost pusă în aplicare un fix și monitorizăm rezultatele.

4. 15 iulie 2026 la 20:02 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 30 iunie 2026 la 09:49 UTCinvestigating

   We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.

2. 30 iunie 2026 la 11:29 UTCinvestigating

   We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available.

3. 30 iunie 2026 la 11:38 UTCmonitoring

   A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary.

4. 30 iunie 2026 la 13:37 UTCresolved

   This incident has been resolved.

1. 26 iunie 2026 la 17:41 UTCinvestigating

   We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.

2. 26 iunie 2026 la 17:50 UTCidentified

   We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience.

3. 26 iunie 2026 la 18:28 UTCidentified

   We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information.

4. 26 iunie 2026 la 18:50 UTCmonitoring

   A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected.

5. 26 iunie 2026 la 19:41 UTCresolved

   This incident has been resolved.

1. 24 iunie 2026 la 21:00 UTCinvestigating

   The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

2. 24 iunie 2026 la 21:04 UTCinvestigating

   The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

3. 24 iunie 2026 la 21:09 UTCmonitoring

   A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation.

4. 24 iunie 2026 la 21:21 UTCresolved

   This incident has been resolved.

1. 17 iunie 2026 la 19:16 UTCinvestigating

   Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.

2. 17 iunie 2026 la 22:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 iunie 2026 la 22:59 UTCresolved

   This incident has been resolved.

1. 12 iunie 2026 la 15:13 UTCinvestigating

   We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.

2. 12 iunie 2026 la 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 iunie 2026 la 15:56 UTCmonitoring

   We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.

4. 12 iunie 2026 la 16:26 UTCresolved

   This incident has been resolved.

1. 3 iunie 2026 la 16:11 UTCidentified

   We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.

2. 3 iunie 2026 la 16:11 UTCidentified

   We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress.

3. 7 iunie 2026 la 01:32 UTCresolved

   This incident has been resolved.

1. 2 iunie 2026 la 17:13 UTCinvestigating

   We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.

2. 2 iunie 2026 la 19:20 UTCinvestigating

   We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience.

3. 2 iunie 2026 la 20:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 iunie 2026 la 22:39 UTCresolved

   This incident has been resolved.

1. 31 mai 2026 la 02:45 UTCmonitoring

   One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.

2. 31 mai 2026 la 03:30 UTCresolved

   The maintenance has completed successfully.

1. 29 mai 2026 la 17:03 UTCinvestigating

   We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.

2. 29 mai 2026 la 20:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 mai 2026 la 21:32 UTCresolved

   This incident has been resolved.

1. 27 mai 2026 la 15:29 UTCinvestigating

   We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.

2. 27 mai 2026 la 16:32 UTCidentified

   We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more.

3. 28 mai 2026 la 15:07 UTCresolved

   This incident has been resolved.

1. 14 mai 2026 la 15:48 UTCidentified

   We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.

2. 14 mai 2026 la 16:23 UTCmonitoring

   A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability.

3. 14 mai 2026 la 16:42 UTCresolved

   Functionality has been restored and the "Respond to dispute" button is working as expected.

1. 13 mai 2026 la 14:05 UTCinvestigating

   We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at [email protected].

2. 13 mai 2026 la 15:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 mai 2026 la 17:21 UTCresolved

   This incident has been resolved.

1. 6 mai 2026 la 20:39 UTCidentified

   We have identified an issue where users are experiencing errors when attempting to access the Webhooks page via Settings > Integrations & Webhooks > Webhooks. Our engineering team is actively working on a fix and we are moving as quickly as possible to restore full functionality. We will continue to provide updates as we make progress.

2. 6 mai 2026 la 20:47 UTCresolved

   This incident has been resolved.