Istoricul incidentelor Kajeet

1. 21 august 2026 la 20:47 UTCinvestigating

   Investigăm o problemă care afectează un subset de linii T-Mobile, ceea ce poate duce la pierderea serviciului. Lucrăm cu transportatorul pentru a confirma domeniul de aplicare și a restabili liniile afectate.

2. 21 august 2026 la 21:22 UTCresolved

   Am identificat o problemă care afectează un subset de linii T-Mobile. Reactivarea A fost finalizat, și lucrăm cu transportatorul pe cauza rădăcină. Vă mulțumim pentru răbdare în timp ce am lucrat pentru a restabili serviciul. Dacă continuați să experimentați orice probleme care prezintă o cerere de sprijin, vă rugăm să contactați Kajeet Support la [email protected] sau 877-352-5338.

Traducere automată din actualizarea oficială a incidentului.

1. 13 august 2026 la 20:48 UTCinvestigating

   We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

2. 13 august 2026 la 22:45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

Traducere automată din actualizarea oficială a incidentului.

1. 6 august 2026 la 21:44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 6 august 2026 la 22:05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 31 iulie 2026 la 15:50 UTCresolved

   Am identificat o problemă care afectează conectivitatea datelor AT&T Enterprise pentru unii clienți. S-a făcut o configurație de rutare pentru a rezolva problema, serviciul a fost restabilit, iar echipele monitorizează stabilitatea.

Traducere automată din actualizarea oficială a incidentului.

1. 20 iulie 2026 la 14:13 UTCinvestigating

   Continuăm să investigăm această problemă.

2. 20 iulie 2026 la 14:14 UTCinvestigating

   În prezent ne confruntăm cu o problemă legată de depunerea cazurilor de sprijin prin intermediul portalului Sentinel. Dacă trebuie să raportați o problemă, vă rugăm fie: E-mail [email protected] Sună la 877-352-5338. Ne cerem scuze pentru inconveniente şi apreciem răbdarea dumneavoastră în timp ce lucrăm pentru a rezolva această problemă.

3. 20 iulie 2026 la 18:07 UTCresolved

   Problema care afectează observațiile de caz prin intermediul portalului Sentinel a fost rezolvată. Clienţii pot prezenta acum cazuri de sprijin prin portal ca de obicei. Vă mulțumim pentru răbdare în timp ce am lucrat pentru a restabili serviciul. Dacă continuați să experimentați orice probleme care prezintă o cerere de sprijin, vă rugăm să contactați Kajeet Support la [email protected] sau 877-352-5338.

Traducere automată din actualizarea oficială a incidentului.

1. 15 iulie 2026 la 10:52 UTCinvestigating

   Investigăm o problemă care afectează Sentinel, inclusiv accesul la Sentinel App și prelucrarea aferentă. Echipele lucrează activ la preocupările privind performanța bazei de date și vor oferi o altă actualizare după confirmarea impactului și a atenuării.

2. 15 iulie 2026 la 12:28 UTCresolved

   Performanţa serviciului Sentinel a revenit la normal după testarea internă a operaţiunii de monitorizare a O Mie de Ochi Sentinel UI login a fost oprită la aproximativ 07:53 EDT. Continuăm să monitorizăm stabilitatea. Dacă vă confruntați cu alte dificultăți tehnice, vă rugăm să contactați echipa noastră de suport pentru clienți la [email protected], online la Support. Kajeet.com, sau suna 1 (877) 352-5338 pentru a vorbi cu cineva imediat.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iunie 2026 la 16:14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 29 iunie 2026 la 17:27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 29 iunie 2026 la 20:03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 29 iunie 2026 la 20:50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 iunie 2026 la 17:42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 25 iunie 2026 la 19:01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 11 iunie 2026 la 13:46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 11 iunie 2026 la 17:29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 8 iunie 2026 la 19:14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 8 iunie 2026 la 19:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 iunie 2026 la 19:34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 iunie 2026 la 15:57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 5 iunie 2026 la 16:42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 10 martie 2026 la 00:39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 10 martie 2026 la 13:18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 3 martie 2026 la 16:25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 3 martie 2026 la 17:15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 februarie 2026 la 20:57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 25 februarie 2026 la 21:15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 17 februarie 2026 la 18:02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 17 februarie 2026 la 22:12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 februarie 2026 la 14:08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 4 februarie 2026 la 17:59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2 februarie 2026 la 15:17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 10 decembrie 2025 la 03:56 UTCresolved

   Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 29 octombrie 2025 la 16:19 UTCinvestigating

   As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

2. 29 octombrie 2025 la 19:43 UTCmonitoring

   Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

3. 30 octombrie 2025 la 13:00 UTCresolved

   AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 24 octombrie 2025 la 17:20 UTCinvestigating

   Some customers may be experiencing delays in T-Mobile activation. Please know our technical teams are actively working with T-Mobile on resolving this issue and we apologize for any inconvenience this might have caused.

2. 24 octombrie 2025 la 18:29 UTCresolved

   Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.