Istoricul incidentelor Kaltura

1. 16 iulie 2026 la 08:27 UTCinvestigating

   Investigăm unele întreruperi ale serviciilor pe care utilizatorii le-ar putea experimenta atunci când încearcă să acceseze serviciile Kaltura. Echipa noastră de inginerie este în curs de desfășurare cu această anchetă problemă pentru a identifica cauza principală și a implementa o soluție ca prioritate de top, și va oferi o actualizare în următoarele 60 de minute

2. 16 iulie 2026 la 08:44 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 16 iulie 2026 la 14:06 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 4 mai 2026 la 20:22 UTCinvestigating

   We are currently investigating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are investigating the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as we investigate and remediate this issue.

2. 4 mai 2026 la 21:26 UTCidentified

   We are currently remediating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal. Ticket flow and responses may have degraded performance, our engineers are actively working on the issue. If you need immediate assistance, live support chat in the portal and support hotlines are working as normal. We apologize for the inconvenience as continue work this issue.

3. 5 mai 2026 la 13:01 UTCmonitoring

   The issue with incoming tickets was resolved at approximately 5:50pm ET on May 4th. We have been continuing to make adjustments to tickets that came in during a specific time window yesterday that did not have the correct configurations. We will continue to monitor the situation throughout the day, but there should be no further issues. Thank you for your patience and collaboration with us.

4. 6 mai 2026 la 20:22 UTCresolved

   This incident has been resolved.

1. 3 martie 2026 la 21:32 UTCinvestigating

   We are investigating an issue that users might experience slowness or failure to retrieve data when accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.

2. 3 martie 2026 la 21:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 martie 2026 la 21:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 martie 2026 la 07:04 UTCresolved

   The issue has been resolved and we are closing this incident.

1. 5 decembrie 2025 la 09:06 UTCinvestigating

   We are investigating some service interruptions that users might experience when trying to access Kaltura services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

2. 5 decembrie 2025 la 09:12 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 decembrie 2025 la 09:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 decembrie 2025 la 10:01 UTCresolved

   This incident has been resolved.

1. 20 octombrie 2025 la 09:49 UTCidentified

   At the moment, Kaltura is evaluating the impact of the AWS-wide outage. We are seeing delays in transcription and transcoding jobs, and in addition, KME is being impacted—specifically in the recording, chat, polls, and whiteboard features. AWS has reported significant signs of recovery, and most requests are now succeeding, although they are still working through a backlog of queued requests. We are closely monitoring the situation and will continue to provide updates as more information becomes available.

2. 20 octombrie 2025 la 10:14 UTCmonitoring

   The affected services have been restored, and we are monitoring system performance to ensure continued stability.

3. 20 octombrie 2025 la 20:26 UTCmonitoring

   Due to the wide AWS outage, we are seeing some slowness to Kaltura Live on the primary stream. Customers who broadcast to both primary and secondary should not be impacted. Kaltura engineers are working to fully resolve the impacted live components.

4. 20 octombrie 2025 la 21:21 UTCmonitoring

   The Kaltura Live service performance degradation has been resolved, we will continue to monitor all components in the upcoming hours.

5. 21 octombrie 2025 la 12:57 UTCresolved

   The Kaltura impact from the AWS widespread outage has been mitigated and resolved, all components are functioning as expected.

1. 15 septembrie 2025 la 17:55 UTCinvestigating

   We are investigating an issue that users in Europe might experience intermittent buffering of the Live and Webcasting services. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.

2. 15 septembrie 2025 la 17:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 septembrie 2025 la 18:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results (Europe users only-no other regions affected.)

4. 15 septembrie 2025 la 20:09 UTCresolved

   The incident affecting Europe viewers has been resolved.

1. 5 august 2025 la 14:57 UTCinvestigating

   We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services. Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room. Event Platform Chat and Collaboration tools are NOT affected. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.

2. 5 august 2025 la 16:30 UTCinvestigating

   Our engineering team is continuing to investigate this issue and is working to implement a solution.

3. 5 august 2025 la 19:44 UTCidentified

   Our engineers have identified the issue and a resolution is being implemented. We will continue to share updates as the process moves forward and the incident becomes fully resolved.

4. 6 august 2025 la 01:43 UTCidentified

   A resolution is currently being implemented. We will continue to share updates as the process progresses and the incident is fully resolved.

5. 6 august 2025 la 02:14 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

6. 6 august 2025 la 04:00 UTCresolved

   The issue has been resolved and we are closing this incident.

1. 2 iulie 2025 la 14:11 UTCinvestigating

   We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

2. 2 iulie 2025 la 14:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 iulie 2025 la 14:25 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2 iulie 2025 la 20:00 UTCresolved

   The issue has been resolved and we are closing this incident.

1. 16 iunie 2025 la 15:34 UTCresolved

   Kaltura experienced a platform-wide service disruption that occurred between 15:31-15:44 UTC. Users experienced slowness and intermediate errors across the platform - the Kaltura Management Console (KMC), Kaltura MediaSpace (KMS), Kaltura Application Framework (KAF) integrations, including Learning Management System (LMS) integrations, Event Platform (EP). Service was fully restored by 15:44 UTC.

1. 25 martie 2025 la 13:55 UTCidentified

   We are currently experiencing some slowness in our Video Portal (Kaltura Mediaspace) and Kaltura Events due to issues with our API. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes

2. 25 martie 2025 la 14:18 UTCresolved

   Our engineering team identified an issue and implemented a a fix.

1. 21 ianuarie 2025 la 21:09 UTCinvestigating

   We are currently investigating an issue with the Zoom integration.

2. 21 ianuarie 2025 la 21:49 UTCidentified

   The issue has been identified and we are currently working on a resolution.

3. 21 ianuarie 2025 la 22:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 ianuarie 2025 la 00:05 UTCresolved

   This incident has been resolved.

1. 16 octombrie 2024 la 18:41 UTCinvestigating

   We are investigating an issue that users might experience intermittent slowness or failure while using Kaltura Mediaspace. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

2. 16 octombrie 2024 la 20:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 octombrie 2024 la 21:16 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 16 octombrie 2024 la 21:21 UTCresolved

   This incident has been resolved.

1. 25 septembrie 2024 la 15:47 UTCinvestigating

   We are investigating an issue that users might experience slowness or failure upon accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes

2. 25 septembrie 2024 la 15:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 septembrie 2024 la 15:59 UTCinvestigating

   We are investigating an issue that users might experience slowness or failure upon accessing Analytics.

4. 25 septembrie 2024 la 16:06 UTCmonitoring

   A fix was implemented we are monitoring the status.

5. 25 septembrie 2024 la 17:57 UTCresolved

   The incident was resolved.

1. 3 iunie 2024 la 16:03 UTCinvestigating

   We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

2. 3 iunie 2024 la 16:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 iunie 2024 la 16:05 UTCmonitoring

   Issue identified, our team working to mitigate the issue and will deploy a fix. Next update will be during the next hour.

4. 3 iunie 2024 la 17:20 UTCmonitoring

   Update: Our engineering team mitigated the issue and released a fix, issue is resolved. Please test and report if you still experience errors, please use our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

5. 3 iunie 2024 la 18:08 UTCresolved

   This incident has been resolved, closing the incident.

1. 27 mai 2024 la 08:56 UTCmonitoring

   We are monitoring an issue that users might experience failure upon accessing the KAF/LMS component or getting Application error. If you may experience any issue with the KAF/LMS access or any other failure such as Access Denied error, please report this issue by using our chat service or submit a ticket using the customer portal: https://support.kaltura.com/login

2. 29 mai 2024 la 12:43 UTCmonitoring

   We have deployed a fix to address the access denied issue and access failures. All issues should be resolved, we will keep monitoring the system.

3. 29 mai 2024 la 12:46 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30 mai 2024 la 16:39 UTCresolved

   This incident has been resolved.

1. 15 februarie 2024 la 09:57 UTCinvestigating

   What is the issue: We are investigating an issue that users might experience slowness or access failure while using MediaSpace (KMS/KAF) or API. Current status: Our engineering team in progress to investigate the root cause. What to expect next: we will update during the next hour

2. 15 februarie 2024 la 10:21 UTCmonitoring

   Current Status: An issue that intermittently affected access to MediaSpace and Event Platform has been identified, leading to occasional failures for users trying to access these services. The issue has been resolved, and access to MediaSpace and Event Platform has returned to normal operation with no reported issues. What to Expect Next: The issue has been resolved, and ongoing monitoring will be conducted.

3. 15 februarie 2024 la 10:46 UTCresolved

   The issue has been resolved, the incident is closed.

1. 28 septembrie 2023 la 21:05 UTCinvestigating

   What is the issue: We are investigating an issue that users might experience slowness or access failure while using MediaSpace (KMS/KAF) or API. Current status: Our engineering team in progress to investigate the root cause. What to expect next: we will update during the next hour

2. 28 septembrie 2023 la 21:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 septembrie 2023 la 22:35 UTCmonitoring

   Current Status: An issue that intermittently affected access to KMS/KAF has been identified, leading to occasional failures for users trying to access these services. The issue has been resolved, and access to KMS/KAF has returned to normal operation with no reported issues. What to Expect Next: The issue has been resolved, and ongoing monitoring will be conducted.

4. 29 septembrie 2023 la 09:58 UTCresolved

   The issue has been resolved, the incident is closed.

1. 11 septembrie 2023 la 17:27 UTCinvestigating

   What is the issue: Users might experience slowness while using MediaSpace and API.  Current status:  Our engineering team is in the process of investigating the root cause and solving the slowness issue.  What to expect next:  We will share the next update during the next hour

2. 11 septembrie 2023 la 18:21 UTCmonitoring

   What is the issue: Users might experience slowness or see error 500 while using MediaSpace and API. Current status: The system is back to normal and no slowness while accessing MediaSpace/API. Also, our engineering team is in the process of continuing the investigation. What to expect next: The system is back to normal and we are monitoring it, will update during the next 2 hours.

3. 11 septembrie 2023 la 18:44 UTCresolved

   What was the issue: Users might have experienced slowness or seen error 500 while using MediaSpace and API. Current status: The system is back to normal and no slowness while accessing MediaSpace/API. Issue is resolved and no further impact is expected. What to expect next: System back to normal, closing the incident.

1. 1 august 2023 la 18:19 UTCinvestigating

   What is the issue: Some users might experience issues when loading MediaSpace that is using Annoto module. Current status: Our team is investigating the behavior. What to expect next: The next update will be provided in 30 minutes.

2. 1 august 2023 la 18:31 UTCmonitoring

   MediaSpace Degradation What is the issue: Users might experience issues when loading MediaSpace page. It affects environments that using Annoto module. Issues caused due to a new version of Annoto module. Current status: Our engineering team deployed a change and issue is resolved. KMS loads normally with no issues even when Annoto module is enabled. What to expect next: Issue resolved, we will keep monitoring, and will close the incident in 4 hours.

3. 1 august 2023 la 21:33 UTCresolved

   What was the Issue: users were experiencing issues with the loading MediaSpace pages that use the Annoto module. Current Status: the issue is resolved and we are closing the incident.

1. 13 iunie 2023 la 20:45 UTCidentified

   Due to service degradation in AWS, we are experiencing issues with the recordings in Kaltura Virtual Meeting Rooms. We will provide an update regarding this issue within an hour.

2. 13 iunie 2023 la 20:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 iunie 2023 la 21:40 UTCmonitoring

   AWS has identified the root cause and deployed a fix to resolve this issue, therefore the reported issues been resolved. All services are fully operational. We will keep actively monitoring the system during the next 24 hours for any changes.

4. 14 iunie 2023 la 08:56 UTCresolved

   What was the Issue: users were experiencing issues with the recordings in Kaltura Virtual Meeting Rooms. Current Status: the issue is resolved and we are closing the incident.