Istoricul incidentelor Keeping

1. 24 septembrie 2026 la 15:19 UTCinvestigating

   Vedem încetinirea ocazională a aplicaţiei, posibil legată de problemele din amonte cu balanţa noastră de sarcină găzduită de GCP. Investigăm.

2. 24 septembrie 2026 la 19:18 UTCidentified

   Am identificat problema și lucrăm cu Google Cloud Platform pentru a rezolva problema. Unii utilizatori pot experimenta încetiniri sau erori intermitente atunci când accesează aplicația.

3. 24 septembrie 2026 la 21:24 UTCmonitoring

   Continuăm să monitorizăm dacă o doză e fixată pe balanţa noastră. Utilizatorii pot continua să experimenteze o sarcină de pagină lungă ocazional.

4. 25 septembrie 2026 la 11:54 UTCmonitoring

   Continuăm să monitorizăm, deoarece un fix este plasat în balanţa noastră globală.

5. 25 septembrie 2026 la 15:09 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 1 septembrie 2026 la 15:31 UTCinvestigating

   În prezent investigăm această problemă.

2. 1 septembrie 2026 la 15:33 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 1 septembrie 2026 la 16:02 UTCmonitoring

   Un sistem larg Google Cloud afectează Păstrarea - monitorizăm pe măsură ce sistemul se recuperează.

4. 1 septembrie 2026 la 16:15 UTCmonitoring

   Platforma Google Cloud a suferit o întrerupere majoră începând cu ora 10:44 EDT. Păstrarea este găzduită pe Google Cloud Platform, astfel încât serviciile noastre au fost afectate. Remediarea este în efect și serviciul este restaurat. A se vedea nota de subsol 1

5. 1 septembrie 2026 la 17:05 UTCmonitoring

   GCP încă rezolvă cauza principală, dar toate sistemele de menţinere sunt pe deplin operaţionale şi continuăm să monitorizăm.

6. 1 septembrie 2026 la 21:48 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 27 februarie 2026 la 17:36 UTCinvestigating

   We are currently investigating an issue with ticket delivery.

2. 27 februarie 2026 la 21:02 UTCresolved

   This incident has been resolved.

1. 27 februarie 2026 la 07:58 UTCinvestigating

   We are currently investigating this issue.

2. 27 februarie 2026 la 08:19 UTCresolved

   Ticket delivery has returned to normal.

1. 18 noiembrie 2025 la 11:58 UTCinvestigating

   We are investigating issues with Cloudflare, our global DNS provider.

2. 18 noiembrie 2025 la 12:18 UTCmonitoring

   Cloudflare appears to have resolved the issue, we are continuing to monitor.

3. 18 noiembrie 2025 la 12:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 18 noiembrie 2025 la 13:14 UTCmonitoring

   Cloudflare is still resolving the issue and service remains intermittent. We are investigating workarounds. https://www.cloudflarestatus.com/

5. 18 noiembrie 2025 la 14:30 UTCmonitoring

   We are continuing to monitor and investigate workarounds.

6. 18 noiembrie 2025 la 14:31 UTCmonitoring

   Cloudflare is continuing to remediate the issue and we are investigating workarounds. Service remains intermittent based on your geographic location.

7. 18 noiembrie 2025 la 14:45 UTCmonitoring

   We've implemented a workaround which should restore service for most users. Full recovery is ongoing as Cloudflare continues to remediate on their end.

8. 18 noiembrie 2025 la 15:33 UTCresolved

   This issue appears resolved - please restart your Chrome Browser if you are still experiencing issues, or reach out to [email protected].

1. 10 noiembrie 2025 la 15:54 UTCmonitoring

   We've identified an issue that caused a slowdown in website performance and ticket syncing. The issue has been resolved and we are monitoring the system as it recovers.

2. 10 noiembrie 2025 la 16:08 UTCmonitoring

   We're still seeing slowdowns in app performance and are continuing to investigate

3. 10 noiembrie 2025 la 16:23 UTCinvestigating

   We're still seeing slowdowns in app performance and are continuing to investigate.

4. 10 noiembrie 2025 la 17:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Thanks for your patience here!

5. 10 noiembrie 2025 la 18:31 UTCresolved

   This incident has been resolved - please contact [email protected] if you are still experiencing issues.

1. 26 septembrie 2025 la 13:57 UTCidentified

   We've identified an issue that prevents the "lightning bolt" (Knowledge Base) button from appearing when replying to a Keeping ticket. This is affecting a small subset of users. For now, the workaround is to "pop out" the reply via the button in the upper right corner when composing a reply. This will restore the buttons until we resolve the issue.

2. 1 octombrie 2025 la 15:28 UTCresolved

   The latest version of the Keeping Chrome Extension resolves this issue. Please update your Chrome Extension if you are experiencing this issue.

1. 18 septembrie 2025 la 15:05 UTCinvestigating

   We are currently investigating issues with "Sign in with Google". Our initial investigation would indicate that there is a global outage for Google's OAuth platform.

2. 18 septembrie 2025 la 15:14 UTCinvestigating

   We can confirm there there is a global outage of Google's OAuth service ("Sign in with Google"). We are monitoring, there is no current workaround.

3. 18 septembrie 2025 la 15:27 UTCmonitoring

   Google appears to have resolved the issue. We are monitoring.

4. 18 septembrie 2025 la 15:59 UTCresolved

   This incident has been resolved. We will continue to monitor for any regressions.

1. 12 septembrie 2025 la 13:40 UTCinvestigating

   We are currently investigating sending errors related to our email sending provider, Mailgun. https://status.mailgun.com/

2. 12 septembrie 2025 la 13:44 UTCidentified

   Mailgun has identified the issue and is working on a fix. In the meantime, we recommend responding to Keeping tickets in the Keeping app at https://app.keeping.com/inbox.

3. 12 septembrie 2025 la 14:30 UTCmonitoring

   Mailgun has identified the issue and has implemented a fix. We are monitoring the results.

4. 12 septembrie 2025 la 15:40 UTCresolved

   This incident has been resolved.

1. 3 august 2025 la 14:18 UTCidentified

   Google has made a change to how it filters the Gmail Inbox, preventing Keeping tickets from being displayed in some cases. We've pushed an update to the Chrome Webstore which resolves the issue - it is currently being reviewed. If you are affected by this issue, you may use the Keeping App to access your tickets, or contact [email protected] if you would like instructions to manually update your Chrome Extension. We expect the new Extension to be approved by the Webstore team in the next 48 hours.

2. 5 august 2025 la 12:51 UTCmonitoring

   The Keeping Chrome extension has been updated in the Chrome Webstore. The update should be pushed to you automatically, but you can uninstall and reinstall the Keeping Chrome extension to speed up the process. Please feel free to reach out to [email protected] if you are still experiencing issues after updating your Extension.

3. 7 august 2025 la 15:14 UTCresolved

   This incident has been resolved.

1. 31 iulie 2025 la 15:02 UTCinvestigating

   We are currently investigating performance issues with the Keeping Sidebar.

2. 31 iulie 2025 la 15:19 UTCmonitoring

   A fix has been implemented and we are now monitoring.

3. 31 iulie 2025 la 15:34 UTCresolved

   This incident has been resolved.

1. 12 iunie 2025 la 18:40 UTCinvestigating

   We are investigating issues with signing into the main Keeping application.

2. 12 iunie 2025 la 18:47 UTCidentified

   Due to a widespread Google Cloud outage, parts of Keeping are temporarily down. We're monitoring closely and will be back to normal as soon as it's resolved. Thank you for your patience!

3. 12 iunie 2025 la 19:51 UTCidentified

   Google has identified the root cause and is rolling out a fix. We are still experiencing issues with email syncing and login - we'll post another update as the situation develops.

4. 12 iunie 2025 la 20:24 UTCmonitoring

   Google has fixed the issue, and services are beginning to return to normal. We are continuing to monitor.

5. 12 iunie 2025 la 20:56 UTCresolved

   This incident has been resolved.

1. 13 martie 2025 la 11:52 UTCinvestigating

   We are investigating an issue with our email backbone provider, MailGun. Incoming email is delayed.

2. 13 martie 2025 la 12:22 UTCidentified

   MailGun is not accepting email to incoming.keeping.com. We are working with MailGun to resolve the issue.

3. 13 martie 2025 la 13:13 UTCidentified

   The issue has been identified - we are waiting for MailGun to resolve the issue. Only mailboxes connected via forwarding are affected.

4. 13 martie 2025 la 14:12 UTCmonitoring

   MailGun has resolved the issues and emails should be flowing again. We are monitoring the fix.

5. 13 martie 2025 la 15:02 UTCresolved

   Starting at approximately 5:05 AM Eastern Daylight Time, our primary email backbone provider, MailGun, experienced an issue with the domain where we receive inbound emails on our customer's behalf. They resolved the issue at approximately 10:05 Eastern Daylight Time.

1. 10 ianuarie 2025 la 14:33 UTCinvestigating

   We are currently experiencing delays with email syncing - the team is investigating.

2. 10 ianuarie 2025 la 14:57 UTCinvestigating

   The issue has been identified, and mitigation is in progress.

3. 10 ianuarie 2025 la 16:45 UTCinvestigating

   The issue has been resolved - the team will continue to monitor.

4. 10 ianuarie 2025 la 16:46 UTCresolved

   This incident has been resolved.

1. 7 noiembrie 2024 la 22:10 UTCidentified

   Google is rolling out a new version of Gmail that may disrupt the opening of the right sidebar when viewing a Keeping ticket. A fix for this issue is included in version 6.6.3 of the Keeping Chrome extension, which has been submitted to the Chrome Web Store. The update will be automatically pushed to users once approved. For users affected by this issue, please access your tickets via https://app.keeping.com/inbox until the issue is resolved.

2. 8 noiembrie 2024 la 13:07 UTCresolved

   Version 6.6.3 of the Keeping Chrome Extension is now available in the Chrome Web Store and resolves this issue. If your extension hasn’t updated automatically, please follow these instructions to update it manually: https://docs.keeping.com/help/setup/manually-updating-the-extension

1. 13 septembrie 2024 la 15:53 UTCinvestigating

   We are seeing elevated errors from the Gmail API when syncing a connected mailbox. We are investigating.

2. 13 septembrie 2024 la 16:30 UTCinvestigating

   The API Keeping uses to connect to Gmail is still returning elevated errors. We are continuing to investigate the issue.

3. 13 septembrie 2024 la 16:37 UTCidentified

   We've identified the issue and are working to mitigate.

4. 13 septembrie 2024 la 16:49 UTCidentified

   We are continuing to work on a fix for this issue.

5. 13 septembrie 2024 la 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 13 septembrie 2024 la 20:05 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 13 septembrie 2024 la 20:05 UTCresolved

   This incident has been resolved.

1. 16 iulie 2024 la 15:39 UTCmonitoring

   The Keeping Chrome Extension and web application are experiencing connectivity issues due to an outage with our primary hosting provider. We've remediated the issue and are monitoring.

2. 16 iulie 2024 la 18:49 UTCresolved

   This incident has been resolved.

3. 16 iulie 2024 la 19:17 UTCpostmortem

   ### Postmortem: Service Outage on July 16, 2024 **Incident Summary:** On 9:05 am EDT July 16, 2024, Keeping experienced intermittent connection issues that lasted approximately 2 hours. The outage affected both the Keeping Chrome Extension and the main application website at https://app.keeping.com/ **Timeline:** * **9:05 am EDT:** Initial reports of the website being inaccessible were received. * **9:07 am EDT** : Incident response team was alerted and began investigation. * **9:25 am EDT** : Root cause identified as a Denial of Service attack on Keeping’s hosting provider, Gigalixir. * **9:30 am EDT**: Mitigation steps initiated. * **10:25 am EDT**: Website functionality partially restored. * **11:00 am EDT**: Full service restored and confirmed stable. **Root Cause:** The outage was caused by [a SYN flood attack on Gigalixir’s load balancers](https://gigalixir.com/blog/gcp-us-central-service-outage/). Gigalixir is Keeping’s primary web hosting provider. **Impact:** During the outage, access to Keeping’s main web application was severely limited \(or impossible\), and syncing between agent accounts and shared mailboxes was paused. No data was lost.

1. 16 iulie 2024 la 15:27 UTCresolved

   Due to an outage with our primary hosting provider, the Keeping Sidebar and app experienced connectivity issues from 9:57 am EDT to 10:14 am EDT. This issue is now resoloved.