51 incidente Kenna Security înregistrate începând din februarie 2023, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.
Virtual Tunnel clients are unable to establish connection. Connector runs using Virtual Tunnel are returning failures.
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
Users might be experiencing delays and timeouts when navigating the CVM dashboard and performing data updates. We are currently investigating this issue.
identified
The issue has been identified and fix is being implemented.
identified
We are continuing to work on a fix for this issue.
monitoring
A fix has been implemented and we are monitoring the results.
Multiple GCP services are currently experiencing partial outages or degraded performance. This is impacting key components of the CVM platform across several environments.
identified
Google Cloud Platform has started mitigating the issue.
CVM services are becoming more stable, but we’re still monitoring closely as GCP continues to stabilize.
monitoring
CVM services have stabilized across all environments, and we're monitoring closely to ensure continued performance.
resolved
This incident has been resolved.
Partial Drop in MS Defender TVM Synced Assets – March 26
The issue has been identified and a fix is being implemented., The MS Defender TVM connector is importing fewer assets than usual.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
The root cause has been identified and platform improvements have already been implemented. The Engineering team is currently monitoring the system, and connector runs have stabilized across the affected environments
resolved
This incident has been resolved.
intermittent performance issues on the EU platform
A început 6 martie 2025 la 13:03 UTC · 4d 7h
OutageIncident major
Componente afectate
Kenna APIKenna UIKenna UI
investigating
We are currently investigating the issue
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We have released a potential fix for the outage you may have experienced and will continue to monitor the situation.
resolved
This incident has been resolved.
Stalled connector runs
A început 11 februarie 2025 la 17:07 UTC · 1d 3h
OutageIncident critic
Componente afectate
Connector Runs
investigating
Connector runs might be stalled. We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
Sandbox-EU and Labs-US Outage Due to NACL Configuration Change
Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists."
An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
3rd Party Degraded Service: [Connector - MS Defender TVM]
We are currently investigating an issue with a 3rd party for failed responses [MS Defender TVM.]
This issue is isolated to the single 3rd party. We are currently unable to extract data from their endpoint.
identified
The MS Defender TVM Connector issue has been identified as isolated to a 3rd party service degradation.
This is currently affecting our ability to retrieve vulnerability data, resulting in failed responses from the MS Defender TVM endpoint, we are actively weighing possible workarounds to mitigate the impact while awaiting further updates from Microsoft.
monitoring
The CVM engineering team has identified an issue with the Microsoft Defender for Endpoint APIs. Currently, attempting to export files from the following endpoint: https://api.securitycenter.microsoft.com/api/machines/SoftwareVulnerabilitiesExport
results in a 404 error indicating that the specified blob does not exist.
As a temporary workaround, we have moved the vulnerability extracts to the SoftwareVulnerabilitiesByMachine endpoint. Please note this endpoint operates significantly slower than the file export previously used, therefore, we expect connector runs to take longer than usual while the workaround is in place.
The engineering team will continue collaborating with Microsoft to revert to the original file export API once the issue is resolved.
The issues is identified and we are currently deploying a fix.
identified
We are continuing to work on a fix for this issue.
monitoring
All impacted environments have the fix and we are monitoring.
resolved
Systems have been functioning as normal for the last 3+ hours, moving this incident to resolved.
Slow response and 504 errors in UI
A început 21 august 2024 la 15:39 UTC · 1d 23h
IssuesIncident minor
Componente afectate
Kenna UIData ExportsConnector Runs
investigating
US Prod 1 is experiencing a backlog, customers may experience slow response times and 504 errors. We are currently investigating this issue.
investigating
We are continuing to investigate this issue.
investigating
Metrics in homepage and dashboard risk meter page have been temporarily disabled to alleviate the observed performance issues. We are continuing to investigate this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
Stalled connector runs
A început 13 august 2024 la 14:11 UTC · 1d 1h
OutageIncident major
Componente afectate
Data UpdatesConnector Runs
investigating
Connector runs for multiple connectors are not able to complete. We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.