Istoricul incidentelor Kisi

1. 15 iulie 2026 la 02:27 UTCidentified

   Problema a fost identificată şi lucrăm la o soluţie.

2. 15 iulie 2026 la 06:27 UTCidentified

   Ne-am recuperat mai ales pe toate integrările, cu excepția integrării Cisco Meraki. Lucrăm la un fix.

3. 15 iulie 2026 la 08:36 UTCidentified

   Obiectivul Cisco Meraki API pentru obţinerea de imagini camera nu funcţionează aşa cum se aşteaptă. Am contactat sprijinul Cisco Meraki.

4. 16 iulie 2026 la 03:38 UTCmonitoring

   Cisco Meraki a rezolvat problema din partea lor. Vom permite procesarea instantaneelor pe partea noastră şi o vom monitoriza. Referință: https://status.meraki.net/incidente/6lb0s9fbny1c

5. 16 iulie 2026 la 04:42 UTCresolved

   Cisco Meraki Snapshots funcţionează normal din nou. Avem un backlog dar va fi eliminate în cândva.

Traducere automată din actualizarea oficială a incidentului.

1. 16 iunie 2026 la 09:20 UTCinvestigating

   Mindbody API doesn't return any client information which subsequently led to revocation of access rights during the daily sync.

2. 16 iunie 2026 la 10:29 UTCidentified

   We have contacted the Mindbody support team and waiting for updates from their side. We are manually restoring access to as many as users as we can.

3. 16 iunie 2026 la 10:57 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 iunie 2026 la 11:00 UTCidentified

   We have restored access to all users who lost their access during the daily sync. Webhooks will continue to work as expected. We will pause daily syncs on Mindbody integration until the issue is resolved.

5. 16 iunie 2026 la 16:52 UTCresolved

   Mindbody team has confirmed that they have fixed the issue. Daily sync should proceed as usual. If you notice any issues, please reach out to Kisi Support team.

1. 12 iunie 2026 la 10:19 UTCmonitoring

   Between 1:15 AM and 6:15 AM UTC our API experienced a resource overload incident affecting a small subset of resources that require access to our caching backend. A fix has been deployed and we are actively monitoring the situation. We are working on restoring metadata. The services that were affected: - Event webhook delivery - Intercom calls - Incident alerts - Camera snapshots

2. 12 iunie 2026 la 14:12 UTCresolved

   This incident has been resolved.

1. 30 aprilie 2026 la 12:12 UTCinvestigating

   We are currently experiencing issues in our events and incidents services due to an issue in our cloud services provider (GCP). We are actively working to mitigate the issue.

2. 30 aprilie 2026 la 12:57 UTCmonitoring

   Our events and incidents services have been partially restored. We are working to restore missing events. Incidents dispatch may also be delayed.

3. 1 mai 2026 la 07:16 UTCresolved

   This incident has been resolved.

1. 10 aprilie 2026 la 16:03 UTCinvestigating

   We are currently investigating the issue. This affects all marketplace applications.

2. 10 aprilie 2026 la 16:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 aprilie 2026 la 16:46 UTCmonitoring

   We have deployed a new version that fixes the issue. We are monitoring the recovery of the service.

4. 10 aprilie 2026 la 18:58 UTCresolved

   Our systems have fully recovered.

1. 25 martie 2026 la 05:50 UTCidentified

   We are currently investigating the issue. It appears to be related to the VORTEX API. We have already reached out to the VORTEX team to address this matter.

2. 25 martie 2026 la 10:49 UTCidentified

   VORTEX team is working on a fix for the issue.

3. 25 martie 2026 la 14:13 UTCresolved

   This incident has been resolved.

1. 16 martie 2026 la 20:05 UTCinvestigating

   We are currently investigating this issue. We are coordinating with VORTEX team to resolve this issue as soon as possible.

2. 17 martie 2026 la 12:15 UTCmonitoring

   The video exports from VORTEX cameras are working as expected now.

3. 17 martie 2026 la 19:30 UTCresolved

   This incident has been resolved.

1. 12 martie 2026 la 11:29 UTCinvestigating

   We are currently investigating the issue. It appears to be related to the VORTEX API. We have already reached out to the VORTEX team to address this matter.

2. 12 martie 2026 la 15:33 UTCmonitoring

   The video exports are functioning as intended. We will continue to monitor the situation closely.

3. 13 martie 2026 la 11:43 UTCresolved

   This incident has been resolved.

1. 30 octombrie 2025 la 17:26 UTCresolved

   Between 13:10 and 16:50 UTC, customers may have experienced a delay in synchronization of reader, controller and door configurations from the cloud to the devices. The issue has since been resolved. All device configurations are now up-to-date.

1. 26 iunie 2025 la 10:55 UTCresolved

   On June 16, 2025, the Kisi production API experienced a temporary degradation in availability. Investigation revealed that the root cause was an unexpected behavior in Google Cloud Platform’s (GCP) Cloud Run during an internal stack migration and service redistribution process managed by GCP. According to GCP’s engineering response, a background migration and redistribution of workloads triggered a one-time instance restart in our Cloud Run service. This resulted in the application falling below its configured minimum instances temporarily, impacting our ability to serve requests reliably. While the redistribution process is part of GCP’s infrastructure optimization efforts, the side effect of under-scaling was not communicated in advance and not within our control. GCP has confirmed that a fix has been rolled out to address this issue and prevent recurrence in similar scenarios.

1. 16 iunie 2025 la 17:58 UTCinvestigating

   We’re currently investigating an increase in 5xx and 4xx errors affecting our public API. This may impact door unlocks, as well as access to the web and mobile dashboards. We’ll share more updates as we identify the root cause.

2. 16 iunie 2025 la 18:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 iunie 2025 la 18:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 iunie 2025 la 18:49 UTCresolved

   The incident has been resolved. It lasted for approximately 30 minutes, from 17:15 to 17:45 UTC.

1. 12 iunie 2025 la 18:30 UTCinvestigating

   Google Cloud Platform is experiencing an outage. Unlocks are not affected, but there may be delays for event related processing (webhooks, event history, ...).

2. 12 iunie 2025 la 20:57 UTCresolved

   Google Cloud Platform has restored service, and all of our affected systems are operating normally again.

1. 9 iunie 2025 la 11:27 UTCresolved

   The Event Service—Kisi’s core system for capturing and forwarding events—experienced a degradation after a recent feature deployment. An unclosed-connection bug gradually exhausted CPU and memory resources, throttling database writes. Our monitoring detected elevated error rates. A redeployment addressed the bug, but due to a large backlog some delayed event webhooks were unfortunately dropped. However, no events were lost. Service Impact: - Event visibility in the Kisi Admin Dashboard and via API was degraded during the degradation window (new events were not yet persisted). - Event Webhook deliveries and report generation were paused until full recovery. Next Steps: - We will adapt our system to process all event webhooks and event related jobs regardless of backlog size - We will isolate our event pipeline to avoid spillover effects from new functionality

1. 22 octombrie 2024 la 13:35 UTCresolved

   The most recent Kisi API release caused elevated error rates. The release has been rolled back and API error rates are back to normal. Unlocks were affected during this time.

1. 31 mai 2024 la 08:33 UTCidentified

   An issue is ongoing causing email delays for all customers. We have identified our email delivery service as the cause of this incident. See https://status.mailgun.com/incidents/30w5l1zqcw5r Currently, a majority of our outgoing emails are affected.

2. 31 mai 2024 la 09:01 UTCmonitoring

   A fix has been implemented by our email delivery service provider and we are monitoring results. As of 08:30 UTC a majority of emails are being delivered.

3. 31 mai 2024 la 09:59 UTCresolved

   Fix implemented by our email service provider seems to have fixed the issue. All our outgoing emails have been delivered since 08:30 UTC.

1. 27 mai 2024 la 13:32 UTCidentified

   We are investigating an issue causing email delays for all customers. The incident started 13:10 UTC, and is ongoing.

2. 27 mai 2024 la 13:38 UTCidentified

   We have identified our email delivery service as the cause of this incident. See https://status.mailgun.com/incidents/8bn2px3nyfy4 Currently, a majority of our outgoing emails are affected.

3. 27 mai 2024 la 13:55 UTCmonitoring

   A majority of emails are being delivered as of 13:52 UTC. We will continue to monitor the issue.

4. 27 mai 2024 la 14:47 UTCresolved

   Our email delivery provider has implemented a fix and is monitoring the results. Emails are being delivered successfully since 13:52 UTC.

1. 11 aprilie 2024 la 14:22 UTCidentified

   The most recent Kisi API release caused elevated error rates. We are rolling back and expect the issue to be resolved in a minute or two. Unlocks are affected.

2. 11 aprilie 2024 la 14:23 UTCresolved

   The release has been rolled back. Unlock failure rates and API error rates are back to normal.

1. 25 martie 2024 la 00:15 UTCinvestigating

   The rate of failed Cisco Meraki camera snapshots is higher than normal, we are investigating the issue. We will provide an update by Monday, 2023-04-25 09:00 UTC with current details.

2. 25 martie 2024 la 10:15 UTCresolved

   Cisco Meraki camera snapshots are working normally. The elevated error rates could be attributed to a single Kisi organization.

1. 7 martie 2024 la 14:13 UTCresolved

   We experienced a short (less than 10 minutes) API outage. As a result, unlocks via cloud were failing and web dashboard was unavailable. Offline cache unlocks (https://docs.kisi.io/concepts/offline_support) were working as usual. The issue has now been resolved and we are doing everything to make sure it will not happen again.

1. 25 ianuarie 2024 la 15:11 UTCmonitoring

   We discovered an issue that caused in-app unlocks to fail for a small group of users that belong to groups with restrictions between 2024-01-24 11:12 UTC and 2024-01-25 14:19 UTC. Although we have resolved the underlying problem causing unlock failures, there was a misreporting of these failures as successes in the unlock events. We are actively addressing and correcting the affected events.

2. 26 ianuarie 2024 la 10:48 UTCmonitoring

   We are currently correcting the affected unlock events.

3. 26 ianuarie 2024 la 14:53 UTCresolved

   All incorrect unlock events have been fixed.