Istoricul incidentelor Kissflow

The capacity increase has been completed, the system is slowly recovering, and you can start seeing the site. We are actively working to confirm that the issue has been completely resolved.

We are currently experiencing an issue where the Route service has become unreachable due to a sudden spike in traffic. This increase in load caused a temporary service disruption. Our team is actively investigating the issue and working on restoring full functionality as quickly as possible. We will provide further updates as we make progress.

Kissflow - APAC went down

All the kissflow domains are up and accessible.

The cloudflare team has conveyed that they have rolled out the fixes for the issue, and they are currently monitoring the results. The kissflow domains are currently accessible after the fix. We are also currently monitoring for any issues.

Cloudflare team has confirmed that they are facing an internal 500 issue error. They have not mentioned a specified resolution timeline as of now. We are closely following up with them.

There is a global intermittent outage with Cloudflare, our DNS provider, which is causing service unavailability. Currently, our services are unavailable in US regions, and according to Cloudflare's latest status update, Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.

Kissflow - AU went down

Kissflow - APAC went down

Kissflow - US went down

The issue has been resolved by the Cloudflare team, and they have confirmed that all services are now operating normally across the region.

Status: Recovering Cloudflare has confirmed that a fix has been implemented and services are now back to normal. They are continuing to monitor for any residual errors. All affected services should now be operational. Ref: https://www.cloudflarestatus.com/

There is a global intermittent outage with Cloudflare, our DNS provider, which is causing service unavailability. Currently, our services are unavailable in EU regions, and according to Cloudflare's latest status update, the issue may spread to other regions as well.

Status : Resolved . Most of the Google Cloud products are fully recovered. Our system got back to the normal state and issue has been resolved . Status Page of Google Cloud: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Status: Recovery is in progress Google Cloud Platform has reported that all regions except US have fully recovered. The US region, which hosts many of Kissflow's core services, is mostly recovered, but there is no ETA for full restoration yet from GCP. You can follow the official GCP incident update here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Google will provide their next update by Thursday, June 12, 2025, 13:00 PDT. We are closely monitoring the situation and will continue to keep you informed.

Incident: Kissflow site is Unreachable Status: Investigating Time Detected: 11.30 PM IST We are currently experiencing an issue where accounts hosted in Kissflow.com is unreachable. Our team is actively investigating the root cause.This is due to Google Cloud Platform outage. Google Status Page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We will keep you posted .

[Resolved] Snowflake Service Disruption – US Central Region Current Status: The issue has been resolved, and Snowflake has implemented a fix. Their team is currently monitoring the environment to ensure all services are fully stable. While no issues are observed at this time, they have stated that they will continue to monitor until full confidence in recovery is achieved. Impact: During the incident window, customers hosted in the affected US Central region may have been unable to access or use Snowflake services and features. This may have impacted some data-related operations in our application relying on Snowflake. Preliminary Root Cause: A configuration issue in a set of core Snowflake services within the region caused the disruption. [View Snowflake Status Page](https://status.snowflake.com/incidents/x150l0cr8khv) Currently, we are not observing any analytics-related issues in Kissflow applications hosted in the US region. However, we are actively monitoring the systems from our end to ensure continued stability.

We are currently experiencing **intermittent issues** in the **Analytics service** in the **US region**. This is due to an ongoing incident reported by **Snowflake** in the **GCP - US Central 1 (Iowa)** region (Incident ID: **INC0135537**). 🔗 For more details, please refer to the official Snowflake status page: * [Incident Link](https://status.snowflake.com/incidents/x150l0cr8khv) * [Snowflake Status Dashboard](https://status.snowflake.com/) We are actively monitoring the situation and will provide further updates as available.

The issue has been resolved. The Kissflow Application is now fully operational in the APAC region. Our team is continuously monitoring the system for any abnormalities.

Root Cause: Due to an increase in the connection count for the APAC customer database, we proceeded with an immediate fix by upgrading the MongoDB tier. We are actively monitoring the infra and DB. The system is currently handling incoming requests without an issue. We're actively checking the root cause and will share an update regarding this further.