Istoricul incidentelor Klarna

1. 29 iulie 2026 la 17:58 UTCinvestigating

   Avem în prezent probleme cu Merchant Onboarding prin App Ghiduri de Integrare în Portal Merchant în toate regiunile. Lucrăm pentru a restabili serviciul cât mai curând posibil. Mulţumesc pentru răbdare.

2. 29 iulie 2026 la 19:29 UTCinvestigating

   Încă investigăm problema. Mulţumesc pentru răbdare.

3. 29 iulie 2026 la 20:56 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

4. 29 iulie 2026 la 22:01 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

5. 29 iulie 2026 la 22:20 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 08:07 UTCinvestigating

   Unii clienți de pe iOS (Safari / Chrome) ar putea fi în imposibilitatea de a termina Klarna checkout în modul popup după autentificare. Android și checkout desktop nu sunt afectate. Cauza: schimbare browser terţe părţi. Lucrăm pentru a restabili serviciile cât mai curând posibil. Mulţumesc pentru răbdare.

2. 24 iulie 2026 la 08:40 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 27 iulie 2026 la 14:20 UTCmonitoring

   Perioada de monitorizare arată o îmbunătățire, însă echipele continuă să lucreze la acțiuni de recuperare complete și continuă să monitorizeze.

4. 31 iulie 2026 la 13:40 UTCmonitoring

   Perioada de monitorizare continuă să prezinte îmbunătățiri din cauza atenuărilor anterioare. Echipele implementează activ soluții suplimentare și permit treptat îmbunătățiri pentru comercianții afectați, continuând în același timp să lucreze la recuperarea completă și să monitorizeze impactul.

5. 4 august 2026 la 11:50 UTCmonitoring

   Echipele testează în mod activ soluţiile astăzi, cu desfăşurare comercială aşteptată să înceapă de mâine. Lucrările continuă să înroleze toți comercianții afectați rămași în soluție și să valideze fixarea pentru baza comercială mai largă.

6. 7 august 2026 la 13:40 UTCmonitoring

   Lansarea Merchant arată o îmbunătăţire semnificativă. Echipele vor continua să monitorizeze până când toţi comercianţii afectaţi vor fi înrolaţi.

Traducere automată din actualizarea oficială a incidentului.

1. 1 iunie 2026 la 09:47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1 iunie 2026 la 11:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 iunie 2026 la 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 iunie 2026 la 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1 iunie 2026 la 12:58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8 mai 2026 la 01:28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8 mai 2026 la 01:44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8 mai 2026 la 02:48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8 mai 2026 la 04:06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8 mai 2026 la 05:02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8 mai 2026 la 06:52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8 mai 2026 la 10:23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8 mai 2026 la 12:05 UTCresolved

   This incident has been resolved.

1. 7 mai 2026 la 08:14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7 mai 2026 la 13:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 mai 2026 la 13:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 mai 2026 la 16:44 UTCresolved

   This incident has been resolved.

1. 30 aprilie 2026 la 12:07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30 aprilie 2026 la 12:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 aprilie 2026 la 12:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 aprilie 2026 la 12:44 UTCresolved

   This incident has been resolved.

1. 26 aprilie 2026 la 12:12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26 aprilie 2026 la 12:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 aprilie 2026 la 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 aprilie 2026 la 12:56 UTCresolved

   This incident has been resolved.

1. 18 aprilie 2026 la 03:32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18 aprilie 2026 la 05:41 UTCresolved

   This incident has been resolved.

1. 17 aprilie 2026 la 11:50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 aprilie 2026 la 12:38 UTCresolved

   This incident has been resolved.

1. 9 aprilie 2026 la 08:37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9 aprilie 2026 la 09:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 aprilie 2026 la 11:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 aprilie 2026 la 09:43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30 martie 2026 la 08:59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30 martie 2026 la 09:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 martie 2026 la 09:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 martie 2026 la 09:50 UTCresolved

   This incident has been resolved.

1. 25 martie 2026 la 11:10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25 martie 2026 la 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 martie 2026 la 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 martie 2026 la 11:56 UTCresolved

   This incident has been resolved.

1. 22 martie 2026 la 11:03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 martie 2026 la 12:21 UTCresolved

   Issue has been resolved.

1. 22 martie 2026 la 03:26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 martie 2026 la 05:15 UTCresolved

   This incident has been resolved.

1. 17 martie 2026 la 12:24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 martie 2026 la 17:24 UTCresolved

   This incident has been resolved.

1. 11 martie 2026 la 16:18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11 martie 2026 la 18:19 UTCresolved

   This incident has been resolved.

1. 10 martie 2026 la 17:33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 martie 2026 la 19:47 UTCresolved

   This incident has been resolved.

1. 9 martie 2026 la 23:45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 martie 2026 la 00:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 martie 2026 la 00:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 martie 2026 la 00:55 UTCresolved

   This incident has been resolved.

1. 4 martie 2026 la 12:54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4 martie 2026 la 13:45 UTCresolved

   This incident has been resolved.

1. 17 februarie 2026 la 02:01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17 februarie 2026 la 02:04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17 februarie 2026 la 04:04 UTCresolved

   This incident has been resolved.