Istoricul incidentelor Lattice

1. 21 august 2026 la 17:19 UTCinvestigating

   Lattice se confruntă în prezent cu un incident pe pagina de recomandări privind ciclul de compensare admin. Tabelul de recomandări arată o eroare "Ceva a mers prost.".

2. 21 august 2026 la 17:22 UTCidentified

   Echipa noastră a identificat cauza de bază și este de a implementa un fix pentru a rezolva adminii de eroare a se vedea pe pagina de recomandări Ciclul de compensare.

3. 21 august 2026 la 18:00 UTCmonitoring

   Un fix a fost pus în aplicare. Admins vizualizare Recomandari ciclu de compensare ar trebui să reîmprospăteze pagina și a vedea datele cu succes. Vom continua monitorizarea pentru moment.

4. 21 august 2026 la 18:24 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 20 august 2026 la 20:23 UTCresolved

   Lattice a experimentat o problemă cu Lattice AI Agent și dovezi-Based Reviews generație între 12:30pm Pacific și 1:15pm Pacific. A fost restabilită generaţia de agenţi AI şi documente justificative.

Traducere automată din actualizarea oficială a incidentului.

1. 18 august 2026 la 21:32 UTCmonitoring

   Timp de aproximativ 30 de minute, mesajele de e-mail și Slack nu au reușit să trimită. A fost implementată o soluţie, iar mesajele noi sunt acum trimise conform aşteptărilor. Mesajele trimise în timpul ferestrei afectate pot fi amânate. Continuăm să monitorizăm serviciul.

2. 18 august 2026 la 21:33 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 14 august 2026 la 19:32 UTCresolved

   From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.

1. 10 august 2026 la 13:39 UTCinvestigating

   Lattice se confruntă cu o perturbare în programele automate ale ciclului de revizuire. Toate ciclurile de revizuire pe o cronologie automată nu au mutat starea lor înainte și memento-uri automate nu au trimis de joi. Echipa noastră lucrează activ pentru a identifica cauza fundamentală și pentru a implementa o soluție.

2. 10 august 2026 la 15:20 UTCidentified

   Echipa noastră a identificat cauza de bază și sunt punerea în aplicare a unui fix. Vor fi efectuate toate modificările de stare ale ciclului de revizuire omise și vor fi transmise notificările asociate.

3. 10 august 2026 la 17:06 UTCidentified

   Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.

4. 10 august 2026 la 17:58 UTCresolved

   All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.

Traducere automată din actualizarea oficială a incidentului.

1. 6 august 2026 la 23:14 UTCinvestigating

   Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.

2. 7 august 2026 la 00:51 UTCresolved

   Slack notification settings have now been restored.

Traducere automată din actualizarea oficială a incidentului.

1. 5 august 2026 la 03:37 UTCinvestigating

   After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.

2. 5 august 2026 la 18:07 UTCidentified

   Our team has identified the underlying root cause and will be implementing a fix shortly.

3. 5 august 2026 la 20:14 UTCresolved

   This issue has been resolved.

1. 24 iulie 2026 la 11:46 UTCresolved

   Cloudflare, un furnizor din amonte, se confruntă în prezent cu o problemă. Acest lucru a afectat temporar performanța site-ului Lattice și a cauzat erori de întrerupere a conexiunii pentru unii utilizatori. Spectacolul Lattice a revenit la normal. Echipa noastră de Inginerie continuă să monitorizeze situaţia.

Traducere automată din actualizarea oficială a incidentului.

1. 8 iunie 2026 la 12:54 UTCresolved

   We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.

1. 5 mai 2026 la 09:45 UTCinvestigating

   Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.

2. 5 mai 2026 la 11:02 UTCresolved

   Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.

1. 14 aprilie 2026 la 12:59 UTCinvestigating

   Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].

2. 14 aprilie 2026 la 13:05 UTCidentified

   The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

3. 14 aprilie 2026 la 14:00 UTCresolved

   This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

1. 9 aprilie 2026 la 01:49 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9 aprilie 2026 la 03:52 UTCresolved

   This incident has been resolved.

1. 8 aprilie 2026 la 16:48 UTCidentified

   Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

2. 8 aprilie 2026 la 18:26 UTCresolved

   This issue has been resolved.

1. 26 martie 2026 la 22:49 UTCidentified

   When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

2. 27 martie 2026 la 01:08 UTCresolved

   This incident has been resolved.

1. 26 martie 2026 la 20:35 UTCinvestigating

   We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

2. 26 martie 2026 la 20:48 UTCidentified

   A solution has been identified and a fix is being implemented.

3. 26 martie 2026 la 22:18 UTCresolved

   This incident has been resolved.

1. 25 martie 2026 la 23:17 UTCidentified

   Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

2. 26 martie 2026 la 02:26 UTCresolved

   This incident has been resolved.

1. 24 martie 2026 la 14:05 UTCresolved

   Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

1. 26 februarie 2026 la 14:58 UTCresolved

   An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

1. 12 februarie 2026 la 22:00 UTCinvestigating

   We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

2. 12 februarie 2026 la 22:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 februarie 2026 la 23:46 UTCresolved

   This incident has been resolved.

1. 2 februarie 2026 la 21:34 UTCinvestigating

   Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

2. 2 februarie 2026 la 22:29 UTCresolved

   Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.