Istoricul incidentelor Lexia

1. 3 septembrie 2026 la 15:10 UTCinvestigating

   Investigăm în prezent o problemă în care unii studenți din PowerUp ar putea ajunge să fie plasați în loc de locul lor actual în program. Vom oferi actualizări ca disponibile, și ne cerem scuze pentru inconvenient.

2. 4 septembrie 2026 la 12:26 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 4 septembrie 2026 la 20:07 UTCmonitoring

   Majoritatea elevilor ar trebui să poată folosi PowerUp fără probleme. Pentru un număr mic de studenți, lucrăm pentru a restabili datele lor până la începutul săptămânii viitoare.

Traducere automată din actualizarea oficială a incidentului.

1. 2 septembrie 2026 la 14:50 UTCidentified

   Elevii pot experimenta o problemă cu o versiune recentă ChromeOS LTS 144.0,7559.257 care împiedică Core5, PowerUp, și Lexia English să funcționeze corect pe dispozitive afectate. Rezoluţia recomandată este o actualizare minoră a versiunii ChromeOS 144.0,7559.258 sau o versiune ulterioară. Această actualizare include un fix care a rezolvat problema dispozitivelor care au fost actualizate.

Traducere automată din actualizarea oficială a incidentului.

1. 28 aprilie 2026 la 19:22 UTCinvestigating

   We have discovered an issue with our program, Core5. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 29 aprilie 2026 la 00:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 mai 2026 la 20:07 UTCresolved

   This incident has been resolved.

1. 23 februarie 2026 la 14:05 UTCinvestigating

   We have discovered an issue with our LETRS program. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 23 februarie 2026 la 15:18 UTCinvestigating

   A patch has been applied resolving customer-impacting issues. Development teams continue ongoing review to ensure continued stability.

3. 23 februarie 2026 la 16:37 UTCmonitoring

   Development teams continue ongoing review to ensure continued stability.

4. 24 februarie 2026 la 01:15 UTCresolved

   This incident has been resolved.

1. 6 februarie 2026 la 16:29 UTCidentified

   Anticipated resolution with scheduled maintenance tonight, Friday 2/6.

2. 9 februarie 2026 la 16:42 UTCresolved

   This issue have been resolved.

1. 9 septembrie 2025 la 19:08 UTCinvestigating

   Lexia Academy is currently unavailable, and we are investigating the cause. Lexia Community and the Help Center are not affected. We apologize for the inconvenience and thank you for your patience!

2. 9 septembrie 2025 la 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 septembrie 2025 la 21:19 UTCresolved

   This incident has been resolved.

1. 6 august 2025 la 15:26 UTCinvestigating

   We are currently working on resolving errors appearing in the community. We apologize for any inconvenience, and thank you for your patience!

2. 6 august 2025 la 17:39 UTCresolved

   The issue has been resolved! Users should no longer encounter errors while working in Lexia Community.

1. 17 iunie 2025 la 15:44 UTCidentified

   There is required maintenance taking place on the phone system that may cause issues when trying to call. We recommend going to the Help Center to contact Support if you experience any issues: https://help.lexialearning.com/s/contact

2. 20 iunie 2025 la 18:43 UTCresolved

   The phone system maintenance has been completed. Calls should be processed as expected. Thank you for your patience!

1. 21 mai 2025 la 23:16 UTCinvestigating

   We have discovered an issue with our programs, Core5 and myLexia. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 22 mai 2025 la 01:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 mai 2025 la 01:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 mai 2025 la 17:52 UTCresolved

   This incident has been resolved.

1. 10 martie 2025 la 15:24 UTCinvestigating

   We are currently investigating an issue with PowerUp students' dashboards showing last week's usage/units gained. We apologize for the inconvenience and thank you for your patience! We will update you once we know more about the root cause.

2. 11 martie 2025 la 19:29 UTCresolved

   This incident has been resolved.

1. 25 februarie 2025 la 14:28 UTCinvestigating

   LETRS and Lexia Aspire are experiencing an outage. We are actively investigating.

2. 25 februarie 2025 la 15:20 UTCresolved

   This incident has been resolved.

1. 6 februarie 2025 la 15:02 UTCinvestigating

   Users may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

2. 6 februarie 2025 la 17:19 UTCresolved

   This incident has been resolved.

1. 27 ianuarie 2025 la 15:14 UTCinvestigating

   We are actively investigating this issue and will provide updates soon. Current issue description: Upon clicking on PowerUp from the Clever iOS app, the user receives an error message. Workaround: The user should instead navigate to the Lexia PowerUp product app and click the "Login with Clever" button

2. 6 februarie 2025 la 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 februarie 2025 la 16:04 UTCresolved

   This incident has been resolved.

1. 16 ianuarie 2025 la 14:05 UTCinvestigating

   We are currently experiencing an issue that may be preventing students from accessing our PowerUp program. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 16 ianuarie 2025 la 15:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 ianuarie 2025 la 22:07 UTCresolved

   This incident has been resolved.

1. 8 ianuarie 2025 la 16:02 UTCinvestigating

   There is currently an issue with PowerUp displaying students’ usage data on the PowerUp student homepage. All usage is correct and up to date in myLexia. We are working to resolve the issue quickly. We apologize for any inconvenience this might cause.

2. 16 ianuarie 2025 la 17:28 UTCresolved

   This incident has been resolved.

1. 14 august 2024 la 19:18 UTCinvestigating

   Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.

2. 3 septembrie 2024 la 12:06 UTCmonitoring

   Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.

3. 3 octombrie 2024 la 15:05 UTCresolved

   This incident has been resolved.

1. 29 iulie 2024 la 14:42 UTCinvestigating

   Students and staff may experience a disruption when accessing Core5, PowerUp, Lexia English, and the myLexia platform via Classlink Single Sign On. We are actively investigating the issue and will provide an update when a resolution and timeline is defined. Thank you for your patience while this issue is being resolved.

2. 29 iulie 2024 la 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 iulie 2024 la 12:10 UTCresolved

   This incident has been resolved.

1. 19 iulie 2024 la 17:52 UTCidentified

   We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.

2. 19 iulie 2024 la 17:53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 31 iulie 2024 la 13:48 UTCidentified

   The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.

4. 7 august 2024 la 13:57 UTCmonitoring

   A fix has been implemented, and we are monitoring results.

5. 8 august 2024 la 20:21 UTCresolved

   This incident has been resolved!

1. 30 aprilie 2024 la 23:07 UTCinvestigating

   We have discovered an issue with our programs, LETRS and Lexia Aspire. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 1 mai 2024 la 05:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 mai 2024 la 05:15 UTCresolved

   This incident has been resolved.

1. 27 iulie 2023 la 17:08 UTCinvestigating

   We are currently investigating an issue that is affecting students and staff that log in through Classlink SSO.

2. 31 iulie 2023 la 15:20 UTCresolved

   This incident has been resolved.