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    Istoricul incidentelor Magic Labs

    50 incidente Magic Labs înregistrate începând din august 2022, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Service Interruption

    A început 3 iunie 2026 la 17:51 UTC · 43m

    OutageIncident critic
    Componente afectate
    Wallet OperationsAPIAuthentication
    1. 3 iunie 2026 la 18:12 UTCinvestigating

      We are currently investigating this issue.

    2. 3 iunie 2026 la 18:45 UTCresolved

      This incident has been resolved.

    Partial Degraded Experience

    A început 18 februarie 2026 la 07:15 UTC · 36m

    IssuesIncident minor
    Componente afectate
    Wallet Operations
    1. 18 februarie 2026 la 07:15 UTCinvestigating

      We are currently investigating this issue.

    2. 18 februarie 2026 la 07:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 februarie 2026 la 07:52 UTCresolved

      This incident has been resolved.

    Issues with Signing

    A început 9 februarie 2026 la 19:29 UTC · 36m

    OutageIncident major
    Componente afectate
    Wallet Operations
    1. 9 februarie 2026 la 19:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9 februarie 2026 la 19:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 februarie 2026 la 20:05 UTCresolved

      This incident has been resolved.

    Elevated timeouts in Signing service

    A început 13 ianuarie 2026 la 20:01 UTC · 16m

    OutageIncident major
    1. 13 ianuarie 2026 la 21:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 13 ianuarie 2026 la 21:24 UTCresolved

      This incident has been resolved.

    Service Interruption

    A început 5 decembrie 2025 la 09:08 UTC · 14m

    OutageIncident critic
    Componente afectate
    APIDashboardAuthentication
    1. 5 decembrie 2025 la 09:08 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 5 decembrie 2025 la 09:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 decembrie 2025 la 09:22 UTCresolved

      This incident has been resolved.

    Service Interruption

    A început 18 noiembrie 2025 la 12:52 UTC · 3h 10m

    OutageIncident major
    Componente afectate
    APIDashboardAuthentication
    1. 18 noiembrie 2025 la 12:52 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 18 noiembrie 2025 la 16:03 UTCresolved

      This incident has been resolved.

    Service Interruption

    A început 18 noiembrie 2025 la 11:30 UTC · 0m

    Pending
    1. 18 noiembrie 2025 la 12:29 UTCresolved

      Users were unable to login via email or sign messages due to upstream provider outage.

    Service Interruption

    A început 27 august 2025 la 00:40 UTC · 1h 5m

    OutageIncident critic
    Componente afectate
    DashboardAuthentication
    1. 27 august 2025 la 01:25 UTCinvestigating

      We are currently investigating this issue.

    2. 27 august 2025 la 01:45 UTCresolved

      This incident has been resolved.

    Newton Agent History Latency

    A început 11 iunie 2025 la 17:26 UTC · 1h 32m

    IssuesIncident minor
    Componente afectate
    Newton Agents
    1. 11 iunie 2025 la 17:26 UTCidentified

      We've identified an issue causing latency with the Newton Agent History. A fix is in the works.

    2. 11 iunie 2025 la 18:58 UTCresolved

      This incident has been resolved.

    Magic is investigating an issue with Newton Agents

    A început 29 mai 2025 la 05:55 UTC · 1h 7m

    OutageIncident critic
    Componente afectate
    Newton Agents
    1. 29 mai 2025 la 06:37 UTCidentified

      New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

    2. 29 mai 2025 la 06:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 mai 2025 la 06:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 29 mai 2025 la 07:01 UTCresolved

      This incident has been resolved.

    Degraded service affecting some customers

    A început 22 martie 2025 la 14:30 UTC · 10m

    IssuesIncident minor
    1. 22 martie 2025 la 23:22 UTCresolved

      Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/

    Degraded performance on Auth and API

    A început 12 februarie 2025 la 03:34 UTC · 3d 20h

    IssuesIncident minor
    Componente afectate
    APIAuthentication
    1. 12 februarie 2025 la 03:34 UTCidentified

      We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.

    2. 13 februarie 2025 la 03:11 UTCidentified

      Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.

    3. 14 februarie 2025 la 01:12 UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    4. 15 februarie 2025 la 23:52 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    A început 4 decembrie 2024 la 21:55 UTC · 4h 1m

    IssuesIncident minor
    Componente afectate
    APIDashboardAuthentication
    1. 4 decembrie 2024 la 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 5 decembrie 2024 la 01:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 decembrie 2024 la 01:56 UTCresolved

      This incident has been resolved.

    API and Auth endpoints exceeding rate limiting rules

    A început 29 octombrie 2024 la 15:30 UTC · 0m

    IssuesIncident minor
    1. 29 octombrie 2024 la 16:28 UTCresolved

      We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.

    Login issues

    A început 15 octombrie 2024 la 17:02 UTC · 1h 49m

    OutageIncident critic
    Componente afectate
    DashboardSMS Delivery
    1. 15 octombrie 2024 la 18:36 UTCinvestigating

      We are currently investigating login issues with Dashboard and SMS

    2. 15 octombrie 2024 la 18:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 octombrie 2024 la 18:50 UTCresolved

      This incident has been resolved.

    General Outage

    A început 11 octombrie 2024 la 22:21 UTC · 1h 14m

    Pending
    Componente afectate
    APIAuthentication
    1. 11 octombrie 2024 la 22:51 UTCinvestigating

      We are currently investigating this issue.

    2. 11 octombrie 2024 la 23:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 octombrie 2024 la 23:35 UTCresolved

      This incident has been resolved.

    Emails not sending for applications using Custom Email Provider feature with Postmark SMTP

    A început 16 septembrie 2024 la 05:01 UTC · 8h 12m

    OutageIncident major
    Componente afectate
    Third Party
    1. 16 septembrie 2024 la 05:01 UTCmonitoring

      Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

    2. 16 septembrie 2024 la 13:12 UTCresolved

      This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues

    Service Impact from Vendor Outage

    A început 7 august 2024 la 19:47 UTC · 0m

    OutageIncident major
    Componente afectate
    DashboardAuthentication
    1. 7 august 2024 la 19:47 UTCresolved

      This incident has been resolved.

    User Login Issue

    A început 10 iulie 2024 la 22:09 UTC · 0m

    Pending
    1. 10 iulie 2024 la 22:09 UTCresolved

      We are currently investigating this issue.

    User Login Issue

    A început 10 iunie 2024 la 09:45 UTC · 12h 0m

    Pending
    Componente afectate
    Authentication
    1. 10 iunie 2024 la 22:09 UTCresolved

      This incident has been resolved.