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    Istoricul incidentelor Marvel

    39 incidente Marvel înregistrate începând din iunie 2015, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Design Tool storage intermittent failures

    A început 7 august 2024 la 10:34 UTC · 4d 22h

    OutageIncident major
    Componente afectate
    Design Tool
    1. 7 august 2024 la 10:34 UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. 7 august 2024 la 10:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7 august 2024 la 15:04 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 8 august 2024 la 16:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 12 august 2024 la 08:54 UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    A început 20 februarie 2024 la 11:02 UTC · 3h 19m

    OutageIncident major
    Componente afectate
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 20 februarie 2024 la 11:02 UTCinvestigating

      We are currently investigating this issue.

    2. 20 februarie 2024 la 11:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20 februarie 2024 la 11:44 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 20 februarie 2024 la 13:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20 februarie 2024 la 14:21 UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    A început 6 iunie 2023 la 15:20 UTC · 24m

    OutageIncident critic
    Componente afectate
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 6 iunie 2023 la 15:20 UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. 6 iunie 2023 la 15:36 UTCidentified

      Confirmed issue with Google's infrastructure.

    3. 6 iunie 2023 la 15:38 UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. 6 iunie 2023 la 15:44 UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    A început 19 februarie 2023 la 00:23 UTC · 37m

    Pending
    Componente afectate
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. 19 februarie 2023 la 00:23 UTCinvestigating

      We are currently investigating this issue.

    2. 19 februarie 2023 la 01:00 UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    A început 14 decembrie 2022 la 12:10 UTC · 6m

    IssuesIncident minor
    Componente afectate
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. 14 decembrie 2022 la 12:10 UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. 14 decembrie 2022 la 12:15 UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    A început 3 decembrie 2022 la 01:24 UTC · 43m

    Pending
    Componente afectate
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 3 decembrie 2022 la 01:24 UTCinvestigating

      We are currently investigating this issue.

    2. 3 decembrie 2022 la 02:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 decembrie 2022 la 02:07 UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    A început 29 aprilie 2022 la 06:44 UTC · 57m

    OutageIncident critic
    Componente afectate
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 29 aprilie 2022 la 06:44 UTCinvestigating

      We are currently investigating this issue.

    2. 29 aprilie 2022 la 07:03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 aprilie 2022 la 07:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 aprilie 2022 la 07:41 UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    A început 13 aprilie 2022 la 10:21 UTC · 2h 51m

    OutageIncident critic
    Componente afectate
    Project EditorPrototypesBillingDesign Tool
    1. 13 aprilie 2022 la 10:21 UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. 13 aprilie 2022 la 10:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 aprilie 2022 la 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 aprilie 2022 la 13:12 UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    A început 21 septembrie 2021 la 06:30 UTC · 14m

    IssuesIncident minor
    Componente afectate
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 21 septembrie 2021 la 06:30 UTCinvestigating

      We are currently investigating this issue.

    2. 21 septembrie 2021 la 06:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21 septembrie 2021 la 06:44 UTCresolved

      This incident has been resolved.

    Design API backend Issue

    A început 21 iulie 2021 la 16:40 UTC · 3h 58m

    OutageIncident major
    Componente afectate
    Sketch pluginDesign syncDesign Tool
    1. 21 iulie 2021 la 16:40 UTCinvestigating

      We are currently investigating this issue.

    2. 21 iulie 2021 la 19:19 UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. 21 iulie 2021 la 20:14 UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. 21 iulie 2021 la 20:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21 iulie 2021 la 20:37 UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    A început 8 iunie 2021 la 09:58 UTC · 3h 56m

    IssuesIncident minor
    Componente afectate
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 8 iunie 2021 la 09:58 UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. 8 iunie 2021 la 10:27 UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. 8 iunie 2021 la 10:46 UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. 8 iunie 2021 la 11:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 8 iunie 2021 la 13:54 UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    A început 24 mai 2021 la 13:28 UTC · 3m

    OutageIncident critic
    Componente afectate
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 24 mai 2021 la 13:28 UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. 24 mai 2021 la 13:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 mai 2021 la 13:32 UTCresolved

      Incident resolved

    Unsplash API integration failure

    A început 10 martie 2021 la 15:59 UTC · 3h 24m

    OutageIncident major
    Componente afectate
    Design Tool
    1. 10 martie 2021 la 15:59 UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. 10 martie 2021 la 16:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 martie 2021 la 18:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 martie 2021 la 19:23 UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    A început 19 ianuarie 2021 la 11:12 UTC · 31m

    OutageIncident critic
    Componente afectate
    Sketch pluginDesign syncDesign Tool
    1. 19 ianuarie 2021 la 11:12 UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. 19 ianuarie 2021 la 11:42 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19 ianuarie 2021 la 11:43 UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    A început 12 ianuarie 2021 la 15:59 UTC · 57m

    IssuesIncident minor
    Componente afectate
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 12 ianuarie 2021 la 15:59 UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. 12 ianuarie 2021 la 16:53 UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. 12 ianuarie 2021 la 16:55 UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    A început 14 decembrie 2020 la 12:24 UTC · 3h 29m

    IssuesIncident minor
    Componente afectate
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 14 decembrie 2020 la 12:24 UTCinvestigating

      We are currently investigating this issue.

    2. 14 decembrie 2020 la 12:47 UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. 14 decembrie 2020 la 15:53 UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    A început 30 noiembrie 2020 la 13:17 UTC · 3h 56m

    IssuesIncident minor
    Componente afectate
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. 30 noiembrie 2020 la 13:17 UTCinvestigating

      We are currently investigating this issue.

    2. 30 noiembrie 2020 la 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 noiembrie 2020 la 14:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 noiembrie 2020 la 17:13 UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    A început 28 august 2020 la 11:10 UTC · 3h 33m

    IssuesIncident minor
    Componente afectate
    Blog
    1. 28 august 2020 la 11:10 UTCinvestigating

      We are currently investigating this issue.

    2. 28 august 2020 la 12:08 UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. 28 august 2020 la 12:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 28 august 2020 la 14:43 UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    A început 11 august 2020 la 07:00 UTC · 0m

    IssuesIncident minor
    1. 13 august 2020 la 17:44 UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    A început 14 iunie 2020 la 20:18 UTC · 3h 8m

    IssuesIncident minor
    Componente afectate
    Design syncDesign Tool
    1. 14 iunie 2020 la 20:18 UTCinvestigating

      We are currently investigating this issue.

    2. 14 iunie 2020 la 20:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 iunie 2020 la 22:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 iunie 2020 la 23:25 UTCresolved

      This incident has been resolved.