Istoricul incidentelor Mindbody

1. 31 iulie 2026 la 00:15 UTCinvestigating

   **Titlu:** Mindbody / Mindbody Payment Processing **Status:** Investigarea **Mesaj:** Investigăm în prezent o problemă care afectează tranzacțiile Direct Debit/ACH procesate la data de 23 iulie**, care ar fi putut duce la tranzacții lipsă sau duplicate. Clienții care utilizează **Mindbody Pays** in **Australia și Noua Zeelandă** pot fi afectați. Vom furniza actualizări pe măsură ce mai multe informații devin disponibile. Vă mulţumesc pentru răbdare şi înţelegere.

2. 5 august 2026 la 05:15 UTCidentified

   We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once. We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iulie 2026 la 21:45 UTCinvestigating

   Investigăm o problemă care afectează Mindbody Web Software. Unii clienți Mindbody se confruntă cu mai lent decât ori de încărcare normală pagină și erori atunci când încearcă să încărcați tab-ul de numiri în Mindbody Web Software. Vă mulțumim pentru răbdare în timp ce lucrăm pentru a restabili serviciile. Următoarea actualizare va fi la 3:30 PM PT.

2. 29 iulie 2026 la 21:58 UTCresolved

   Echipele noastre de ingineri au implementat cu succes un fix şi impactul anterior a fost rezolvat. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 22 iulie 2026 la 17:20 UTCinvestigating

   Investigăm o problemă care afectează serviciile Mindbody. Clienţii Mindbody se loghează în serviciile Mindbody cu o nouă sesiune primesc o eroare. Dacă un client Mindbody este deja conectat într-un serviciu Mindbody se confruntă cu mai lent decât ori de încărcare normală pagină și erori intermitente. Echipele noastre de inginerie lucrează pentru a identifica problema și de a implementa o fix cât mai curând posibil. Vă mulțumim pentru răbdare în timp ce lucrăm pentru a restabili serviciile. Următoarea actualizare va fi la 11:00 AM PT.

2. 22 iulie 2026 la 17:27 UTCinvestigating

   Continuăm să investigăm o problemă care afectează serviciile Mindbody. În prezent, clienții Mindbody nu pot accesa serviciile Mindbody. Echipele noastre de ingineri lucrează să pună în aplicare un fix cât mai curând posibil. Vă mulțumim pentru răbdare în timp ce lucrăm pentru a restabili serviciile. Următoarea actualizare va fi la 11:00 AM PT.

3. 22 iulie 2026 la 17:32 UTCmonitoring

   Echipele noastre de inginerie au implementat un fix pentru serviciile Mindbody. Clienții Mindbody pot experimenta mai lent decât timpul normal de încărcare pagină și erori intermitente în timp ce serviciile încep să se recupereze. Monitorizăm pentru a asigura stabilitatea sistemului în timp ce serviciile se recuperează. Următoarea actualizare va fi la 11:00 AM PT

4. 22 iulie 2026 la 17:58 UTCresolved

   Echipele noastre de inginerie au implementat cu succes fix și serviciile Mindbody au recuperat complet. Vă mulțumim pentru răbdare în timp ce am lucrat pentru a restabili serviciile.

Traducere automată din actualizarea oficială a incidentului.

1. 10 iulie 2026 la 17:36 UTCidentified

   Engineers have identified a third-party vendor issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience. The next update will be made at 11:30AM PT or as additional information becomes available.

2. 10 iulie 2026 la 18:33 UTCidentified

   The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available.

3. 10 iulie 2026 la 20:33 UTCmonitoring

   The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available.

4. 10 iulie 2026 la 21:37 UTCresolved

   This incident is now resolved.

1. 8 iulie 2026 la 17:23 UTCinvestigating

   Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available.

2. 8 iulie 2026 la 19:20 UTCinvestigating

   Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT.

3. 8 iulie 2026 la 21:43 UTCinvestigating

   Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available.

4. 8 iulie 2026 la 22:45 UTCmonitoring

   Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue.

5. 9 iulie 2026 la 21:58 UTCresolved

   The incident has been resolved by our engineering team.

1. 1 iulie 2026 la 11:47 UTCidentified

   We have identified an issue impacting iDeal and Apple Pay payment processing. Mindbody customers are receiving an error when attempting to complete a purchase using iDeal or Apple Pay during checkout and contract workflows. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 5:30 AM PT.

2. 1 iulie 2026 la 12:25 UTCresolved

   Our engineering teams successfully implanted a fix. iDeal and Apple Pay are now fully functional. Thank you for your patience while we worked to restore services.

1. 23 iunie 2026 la 16:33 UTCinvestigating

   We are investigating an issue affecting Mindbody Payments. A subset of Booker customers using the Mindbody Payments processor may experience an error when attempting to access the Payments Portal. This does not impact the ability to process payments. We will provide additional updates at 11 AM PST or as more information becomes available.

2. 23 iunie 2026 la 18:18 UTCresolved

   We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored. Thank you for your patience while we worked to resolve the issue.

1. 15 iunie 2026 la 11:28 UTCinvestigating

   We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App. Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.

2. 15 iunie 2026 la 12:01 UTCmonitoring

   We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App. We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed.

3. 15 iunie 2026 la 12:15 UTCresolved

   Resolved This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally. Thank you for your patience and understanding while we worked to restore service.

1. 11 iunie 2026 la 17:32 UTCidentified

   Engineers have identified and working to resolve an issue impacting Site to Site navigation within the Mindbody Web Software. The next update will be provided at 11:30AM PT, or as additional information becomes available.

2. 11 iunie 2026 la 17:52 UTCmonitoring

   Engineers have resolved the issue impacting Site to Site navigation. At this time, the team will continue to monitor. Thank you for your patience while we worked to resolve the issue.

3. 11 iunie 2026 la 18:22 UTCresolved

   This issue is resolved

1. 8 iunie 2026 la 10:16 UTCinvestigating

   We have identified an issue preventing Automations from displaying in Marketing Suite. The Automations screen will only display a Create Automation button. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

2. 8 iunie 2026 la 12:03 UTCmonitoring

   Our engineering teams have identified the issue and implemented a fix. We are currently monitoring to ensure this issue is fully resolved

3. 8 iunie 2026 la 13:54 UTCresolved

   Our Engineering teams have successfully implemented a fix and Automations are viewable in the Marketing Suite Automations screen. Thank you for your patience whilst we worked to resolve this issue.

1. 2 iunie 2026 la 20:19 UTCinvestigating

   We are investigating an issue impacting Mindbody services. We're working to determine the cause and implement a fix as soon as possible. Thanks for your patience while we work to restore services!

2. 2 iunie 2026 la 20:23 UTCinvestigating

   We're continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. We appreciate your patience while we work to restore services. Our next update will be at 2PM PT.

3. 2 iunie 2026 la 20:33 UTCmonitoring

   A fix has been applied and services are beginning to recover. We're actively monitoring to ensure system stability. Mindbody customers may experience slower than normal page load times and intermittent errors while services continue to recover. Thank you for your patience while we work to restore services. Our next update will be at 2:15PM PT.

4. 2 iunie 2026 la 21:17 UTCmonitoring

   We're continuing to monitor to ensure all Mindbody systems recover successfully. Thank you for your patience! Our next update will be at 3PM PT.

5. 2 iunie 2026 la 21:39 UTCresolved

   Our engineering teams have successfully implemented a fix. Thank you for your patience while we worked to restore services!

1. 28 mai 2026 la 00:32 UTCmonitoring

   We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available.

2. 28 mai 2026 la 17:06 UTCresolved

   This issue has been resolved.

1. 27 mai 2026 la 18:04 UTCidentified

   Engineers have identified and working to resolve an issue impacting Mindbody Payments customers. At this time, Merchants are unable to access the payments portal via the drop-down menu when clicking on their name in the upper right corner. Merchants can however access the payment portal through the POS screen by clicking "More" and selecting "Payments Portal" from that drop-down menu. The next update will be made at 12:30PM PT or as information becomes available.

2. 27 mai 2026 la 18:32 UTCresolved

   Engineers have resolved the issue impacting Mindbody Payments customers. Thank you for your patience as we worked to resolve this issue.

1. 18 mai 2026 la 23:18 UTCmonitoring

   We are investigating an issue affecting Mindbody Payments. A subset of customers in Mexico who were scheduled to receive payouts today will instead receive them tomorrow. We are actively working with our payment processor to confirm payouts are distributed as expected tomorrow.

2. 19 mai 2026 la 21:25 UTCresolved

   We have confirmed that the payouts occurred as expected.

1. 18 mai 2026 la 15:39 UTCinvestigating

   We are investigating an issue impacting the Mindbody Web Software. A subset of Mindbody customers may find themselves unexpectedly logged out while navigating the Mindbody Web Software. If this occurs, logging back in should restore access, though the issue may reoccur. Thank you for your patience while we work to resolve this. Our next update will be at 10:00 AM PT.

2. 18 mai 2026 la 16:49 UTCresolved

   Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved.

1. 18 mai 2026 la 07:35 UTCidentified

   We have identified an issue preventing some consumers from completing their purchase on Branded Web. After selecting a payment method during checkout, a black screen may appear displaying transaction details, which prevents checkout from completing. The impact is limited to businesses using a specific version of the Branded Web checkout flow and affects various payment methods. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

2. 18 mai 2026 la 09:35 UTCresolved

   **Resolved - Branded Web Checkout Issue** This incident has now been resolved. We previously identified an issue affecting some consumers during checkout on Branded Web. After selecting a payment method, a black screen showing transaction details could appear, preventing the purchase from being completed. The issue was limited to businesses using a specific version of the Branded Web checkout flow and impacted multiple payment methods. A fix has been deployed, and checkout functionality has been restored. All payment methods on affected flows should now be operating as expected. If you are still experiencing any problems, please contact Support. We apologise for the disruption and appreciate your patience while this was being resolved

1. 14 mai 2026 la 08:44 UTCinvestigating

   We’re currently investigating an issue where the **Prospect Widget** returns an error after the form is completed and submitted. Our team is actively working to identify the root cause. We’ll share further updates as soon as we have more information. Thank you for your patience while we work to resolve this.

2. 14 mai 2026 la 13:46 UTCresolved

   **Resolved – Prospect Widget Form Errors** The issue affecting the Prospect Widget, where an error occurred after submitting the form, has now been resolved. Our team has implemented a fix, and the widget is functioning as expected. We’ll continue to monitor performance to ensure stability. Thank you for your patience while we worked to restore full functionality.

1. 13 mai 2026 la 22:00 UTCinvestigating

   We are investigating an issue impacting the Booker Web Software. Some Booker customers are experiencing intermittent slower than normal page load times and errors when navigating through the Booker Web Software. We apologize for the inconvenience. Our next update will be at 5:00PM PT.

2. 14 mai 2026 la 00:23 UTCresolved

   Our engineering teams have successfully implemented a fix and the Booker Web Software is stable. Thank you for your patience as we worked to restore services!

1. 8 mai 2026 la 22:08 UTCinvestigating

   Engineers are aware and working to resolve an issue impacting Mindbody Payments. A subset of customers using Mindbody Payments may experience issues with loading the Payments Portal, encountering a blank page. Next update will be provided at 4:00pm pt or as additional information becomes available.

2. 8 mai 2026 la 22:48 UTCresolved

   Our engineers identified the issue impacting the Payments portal and have resolved the issue. During time of impact a subset of customers experienced issues loading the payment portal. Thank you for your patience as we worked to resolve the issue.

1. 8 mai 2026 la 19:15 UTCidentified

   We have identified an upstream 3rd party payment processor, Clover, experiencing an issue impacting Booker Payment Processing. Booker v2 customers using Clover as their payment processor are receiving an error when attempting to process a payment. We are working with Clover to resolve the issue as soon as possible. Thank you for your patience, our next update will be at 2:00PM PT.

2. 8 mai 2026 la 19:49 UTCresolved

   Clover has resolved their incident impacting Booker Payment Processing.