Istoricul incidentelor Monzo

1. 19 august 2026 la 11:55 UTCinvestigating

   Ne confruntăm cu întârzieri în procesarea plăţilor. Ne uităm în ea, și vom împărtăși mai mult atunci când am ajuns.

2. 19 august 2026 la 12:38 UTCinvestigating

   Problemele care afectează plățile întârziate nu sunt încă rezolvate. Avem, de asemenea, probleme cu liniile telefonice chiar acum, ceea ce înseamnă că apelurile dvs. s-ar putea să nu se conecteze. Suntem greu la locul de muncă pentru a obține totul înapoi în sus și de funcționare

3. 19 august 2026 la 13:12 UTCinvestigating

   În această după-amiază, am identificat unele probleme care îl afectează pe Monzo şi l-am activat pe Monzo Stand-in, banca noastră de rezervă complet independentă. Facem o reparaţie şi ne mişcăm repede pentru a obţine servicii complete şi pentru toată lumea.

4. 19 august 2026 la 15:40 UTCresolved

   Suntem bucuroși să spunem că problemele noastre platforma sunt toate sortate. Vă mulțumim pentru răbdare în timp ce am lucrat la fix

Traducere automată din actualizarea oficială a incidentului.

1. 27 iulie 2026 la 16:25 UTCmonitoring

   Vedem semne de recuperare şi monitorizăm situaţia.

2. 27 iulie 2026 la 17:53 UTCresolved

   Problema este acum rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 27 iulie 2026 la 13:52 UTCidentified

   Suntem conştienţi că Barclays Bank se confruntă cu probleme care trimit şi primesc plăţi. Dacă încercarea de plată a fost respinsă, vă recomandăm să încercaţi din nou mai târziu.

2. 27 iulie 2026 la 15:52 UTCmonitoring

   Vedem semne de recuperare şi monitorizăm situaţia.

3. 27 iulie 2026 la 16:21 UTCresolved

   Acest lucru este acum rezolvat

Traducere automată din actualizarea oficială a incidentului.

1. 2 martie 2026 la 11:52 UTCinvestigating

   We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

2. 2 martie 2026 la 17:08 UTCresolved

   This incident has been resolved.

1. 13 ianuarie 2026 la 15:31 UTCinvestigating

   We've spotted some Platform issues. We're currently investigating the issue.

2. 13 ianuarie 2026 la 15:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 ianuarie 2026 la 17:07 UTCmonitoring

   We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

4. 13 ianuarie 2026 la 17:15 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 13 ianuarie 2026 la 17:36 UTCresolved

   We've recovered now. Still keeping an eye for any side-effects.

1. 22 decembrie 2025 la 11:39 UTCinvestigating

   Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

2. 22 decembrie 2025 la 11:45 UTCresolved

   The issue affecting our UK Freephone number (+448008021281) has been fixed.

1. 25 noiembrie 2025 la 15:25 UTCinvestigating

   An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

2. 25 noiembrie 2025 la 16:06 UTCresolved

   The issue has now been resolved and all call operations are back to normal.

1. 20 octombrie 2025 la 08:43 UTCinvestigating

   Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

2. 20 octombrie 2025 la 09:52 UTCinvestigating

   We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

3. 21 octombrie 2025 la 08:29 UTCresolved

   This incident has been resolved.

1. 14 iulie 2025 la 17:28 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 14 iulie 2025 la 18:11 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

3. 14 iulie 2025 la 18:30 UTCresolved

   The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

1. 11 martie 2025 la 14:55 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 11 martie 2025 la 16:37 UTCresolved

   This incident has been resolved.

1. 13 august 2024 la 09:47 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can.

2. 13 august 2024 la 11:55 UTCidentified

   We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.

3. 13 august 2024 la 12:37 UTCresolved

   We've fully resolved the problems we saw this morning and everything is now back to normal

1. 19 iulie 2024 la 11:50 UTCmonitoring

   Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

2. 19 iulie 2024 la 15:22 UTCmonitoring

   You can now pay in cheques through the app again and we’ll process them as normal.

3. 19 iulie 2024 la 17:02 UTCresolved

   Our third parties have fixed the issues caused by the global IT outage. All services are working as normal.

1. 28 iunie 2024 la 11:31 UTCidentified

   Bank transfers. We're aware that some high street banks may be be experiencing issues sending and receiving bank transfers from and to their accounts. We're monitoring the situation and expect this to be solved soon. Monzo's systems are unaffected.

2. 28 iunie 2024 la 11:34 UTCidentified

   We expect this to be solved soon.

3. 28 iunie 2024 la 12:03 UTCresolved

   The earlier problems affecting bank transfers have been resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀

1. 8 iunie 2024 la 09:05 UTCinvestigating

   We are investing reports of app issues for iOS customers.

2. 8 iunie 2024 la 09:11 UTCinvestigating

   We are investigating reports of app issues for iOS customers.

3. 8 iunie 2024 la 11:26 UTCinvestigating

   We are investigating reports of app loading issues across Home, Trends and Pots for a portion of iOS customers.

4. 8 iunie 2024 la 11:42 UTCinvestigating

   We have implemented a fix that we expect to resolve the issues. Customers are advised to fully close and restart their Monzo app and that should fix the issues, if it does not please contact our support team.

5. 8 iunie 2024 la 12:18 UTCmonitoring

   Our fix should be working for customers if they force close and reopen the app. We are monitoring to ensure this has resolved the issue. Thank you for your patience.

6. 8 iunie 2024 la 14:08 UTCresolved

   Customers have confirmed this issue is resolved. Any customers still having issues should force close and re-open the app and if that doesn't do, reinstall the app. If the issue persists after that, please contact our support team.

1. 6 iunie 2024 la 23:55 UTCidentified

   Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.

2. 7 iunie 2024 la 01:24 UTCidentified

   The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪

3. 7 iunie 2024 la 02:25 UTCresolved

   All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️

1. 5 august 2023 la 12:14 UTCinvestigating

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

2. 9 august 2023 la 17:17 UTCmonitoring

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

3. 10 august 2023 la 14:47 UTCresolved

   This incident has been resolved.

1. 12 iunie 2023 la 16:36 UTCinvestigating

   We've identified a third party issue impacting card payments. When you try to use your card it may not work. We are working with partners to fix this issue.

2. 12 iunie 2023 la 17:18 UTCresolved

   The issue is now resolved

1. 17 februarie 2023 la 13:23 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

2. 18 februarie 2023 la 05:54 UTCresolved

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

1. 1 noiembrie 2022 la 13:40 UTCinvestigating

   We've observed that outbound international payments might not be being sent successfully. We're currently investigating.

2. 1 noiembrie 2022 la 14:47 UTCresolved

   The earlier problems affecting outbound international payments are now fixed 🎉 Everything should be back to normal, but let us know if you experience anything unusual.

1. 21 iunie 2022 la 06:59 UTCinvestigating

   Customers are currently unable to approve payments made online, and Monzo.me links are not available. Other banking functions are working normally. We are investigating with our network providers and will provide more updates soon.

2. 21 iunie 2022 la 07:13 UTCmonitoring

   Services are available again, we're continuing to monitor closely. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.

3. 21 iunie 2022 la 07:45 UTCresolved

   Services are available again, this issue is over. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.