Istoricul incidentelor Mural

Some customers who access Mural using SAML SSO are unable to login due to an Authentication Error. Our team is working on a fix and this will be implemented as quickly as possible. We’ll provide an update as soon as we know more and at least by 10pm UTC. Please check our status page for the most up-to-date info: status.mural.co

Update 1 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We're currently monitoring the issue to ensure the fix worked for all users experiencing the issue. Please check our status page for the most up-to-date info: status.mural.co

Update 2 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We now believe the issue is resolved but will continue to monitor throughout the day. Please check our status page for the most up-to-date info: status.mural.co

We're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress. Please check our status page for the most up-to-date info: status.mural.co

Our 3rd party provider has implemented a fix that corrects the issue some users were having connecting to Mural and initial tests indicates that full service has been resumed. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

The fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused.

Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

A fix has been implemented and we are monitoring the results.

The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Some users are receiving an "Offline" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

Users are now able to successfully access and create content in Mural. We continue to monitor the situation.

Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

Users are currently unable to sign in to Mural. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

Our upstream hosting provider, Microsoft Azure, is currently experiencing access issues which is affecting Mural. We are following this issue closely with our provider and will restore access to Mural as soon as possible.

Mural's incident response team continues to monitor the issue and aims to restore service as quickly as possible. We'll provide an update as soon as there's more information available, or by 18:15 UTC at the latest.

Mural's incident response team continues to monitor the issue and aims to restore service as quickly as possible. We'll provide an update as soon as there's more information available, or by 19:15 UTC at the latest.

Mural's incident response team continues to monitor the issue and aims to restore service as quickly as possible. We'll provide an update as soon as there's more information available, or by 20:15 UTC at the latest.

We're continuing to work on resolving this issue as quickly as possible. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.

Our service is starting to come back online and users in many regions will be able to access their murals again. This service may remain intermittent over the next couple of hours and we're continuing to monitor the status closely with our upstream provider.

Full service has been restored and users are able to log in and make use of their murals again. We're keeping this incident in a 'monitoring' status until our upstream provider closes their incident, in case there are any further configuration changes we need to react to. We expect to pass this incident to a 'resolved' status at 23:20 UTC.

The issue with our upstream provider has been closed, and we've observed stable uptime with our system for the past few hours. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

**Date:** October 29, 2025 **Impact Duration:** 15:55 – 21:20 UTC **Status:** Resolved **Root Cause:** Outage with our cloud hosting provider ### **Overview** On **October 29, 2025**, Mural experienced a major service disruption that prevented users from signing in or accessing their murals. The issue was caused by a widespread outage with our primary cloud hosting provider. While the outage was external to Mural, it significantly impacted our ability to serve requests and maintain normal operations for several hours. ### **Timeline of Events \(UTC\)** * **15:55** — We detected that some users were unable to sign in to Mural. Mural’s incident response team began investigating immediately * **16:13** — The incident notification was posted to Mural’s status page at [status.mural.co](http://status.mural.co)  * **16:17** — We identified the root cause as an outage in Microsoft Azure’s infrastructure affecting application access * **16:32 – 20:46** — We continued working with Microsoft Azure and monitored for recovery while keeping users informed via our status page * **20:46** — Partial recovery began; some regions regained access * **21:19** — Full service restoration confirmed * **23:20** — Incident marked as **resolved** after stable monitoring and confirmation from our upstream provider ### **Root Cause** The outage originated from an **Azure Front Door incident** that disrupted network resources across several regions. This affected authentication and access for users attempting to sign in to Mural. Our systems rely on Azure for critical infrastructure, meaning our service availability was directly impacted by the Azure outage. ### **Resolution** We attempted several workarounds during the Azure outage, however these proved unsuccessful as the core issue required Azure Front Door accessibility. As Azure recovered, we were able to reconfigure our systems to bring Mural services back online. We closely monitored all internal systems and user traffic to ensure full stability before marking the incident as ‘in monitoring’. Once normal operation was confirmed across all regions for a period of 2 hours, we closed the incident. ### **What We’re Doing Next** Although this incident was triggered by an external provider, we are taking several steps to reduce the impact of similar events in the future: 1. **CDN Improvements** — We are researching improvements to our content delivery network \(CDN\) setup to enhance resilience 2. **Enhanced Monitoring** — We are expanding our monitoring systems to detect upstream provider issues faster and more precisely 3. **Communication Consistency** — We are working on improving how we communicate during incidents across all channels, including our status page, marketing site, and in-app messages, to ensure consistent and timely updates 4. **Cloud Infrastructure** — We continue to assess our infrastructure to mitigate any potential impact from potential future impacts to our cloud hosting provider ### **Closing Thoughts** We know how important Mural is for your daily collaboration and creative work. Any downtime disrupts your teams, and we take that responsibility seriously. We sincerely apologize for the inconvenience this incident caused and appreciate your patience as we worked to resolve it. We’re committed to learning from this event and strengthening Mural’s resilience against external dependencies.

Our www.mural.co web page is currently unavailable. Note that the Mural application is not affected by this and can still be accessed via app.mural.co. This issue appears to be related to an outage with an upstream provider and we're working with them to restore the web page as quickly as possible.

Service on our www.mural.co page is starting to be recovered and we expect full service to be restored shortly. In the meantime, users attempting to access Mural can continue logging in directly via app.mural.co

Full service to our www.mural.co website has been restored. We'll continue to monitor the situation throughout the day in case any further remedial actions are needed. We apologize for any inconvenience this may have caused and thank you for your patience whilst we're worked to resolve the issue. We're pleased to note that our Mural app under app.mural.co was not affected by this incident and users were able to log in throughout this period.

Some users are experiencing an issue when using the search feature in Mural. Initiating a search may result in a blank screen being returned. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co

We have identified the root cause of the issue affecting the search feature in Mural, which was resulting in a blank screen for some users. Our team is actively working on implementing a fix and restoring normal functionality as quickly as possible. Thank you for your patience and understanding as we resolve this. We will provide further updates as soon as we have more information.

The fix for the search issue has been deployed, and service has been restored. Please make sure to reload your page. We are monitoring the situation to ensure everything is running smoothly. Thank you for your patience!

This incident has been resolved.

Attempting to export a mural in PDF or PNG format currently results in an error. We're investigating the issue and will restore normal service as quickly as possible. In the meantime and as a possible workaround, exports in HTML or CSV format are continuing to work as expected. Please check our status page for the most up-to-date info 👉 status.mural.co/

We've implemented a fix that should resolve the issue with mural exports. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

**Incident Summary** On April 28, 2025, beginning at approximately 19:00 CET, Mural users experienced an inability to export murals in PDF and PNG formats. Our team declared an official incident at 20:35 CET and resolved the issue at 21:35 CET by releasing a hotfix. ‌ **Timeline** * 19:00 CET: A scheduled software release was deployed * Shortly after 19:00 CET: Customers began to experience issues exporting murals and contacting our Customer Support team * 20:35 CET: Our team declared an incident and began active investigation * 21:35 CET: The issue was identified and a software patch was deployed, restoring full export functionality * 21:50 CET: We had confirmation from affected users that their exports were working correctly again, and closed the incident ‌ **Root Cause** The issue with exports was traced to a defect introduced in our 19:00 CET software release. An unintentional change in the process of rendering mural content into PDFs resulted in exports failing. ‌ **What We’re Doing Next** * Automated monitoring was in place for detecting these issues, but we have identified improvements we can make here * Render and export functionality testing is being enhanced during deployments We understand that the ability to export your murals is critical to your workflow. We sincerely apologize for any disruption this incident caused. Thank you for your patience and for trusting Mural. If you have further questions or concerns, please reach out to our support team at [[email protected]](mailto:[email protected]).

We have received reports that automated notification emails from Mural are not being sent. We're investigating and will provide updates as our teams work to resolve this as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

Our team is continuing to work on a resolution for the ongoing email notification issue. We will post further updates shortly. In the meanwhile, please refer to our status page here for further live updates: http://status.mural.co/

A fix has been implemented and we are monitoring the results.

The fix we implemented earlier has been successful in resolving the issue and email notifications are working as expected. We apologize for the inconvenience this issue caused, and will be conducting a full review to avoid a repeat in the future.

We have received reports of an issue exporting murals in .pdf and .png formats. We're investigating the issue and will provide an update as soon as we have further details. Please check our status page for the most up-to-date info: status.mural.co

The cause of the exports issue has been identified and our team is working on fixing it. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.

We've implemented a fix that resolves the issue with exports. We're monitoring the results to make sure this has the intended effect and will update this message within the next hour once we've confirmed exports are working as expected.

The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Mural's AI clustering service is currently unavailable as we've discovered the one of our internal services is not running. This only affects our Enterprise customers, as it's a feature only available with that plan. We are working to apply a fix as soon as possible. We'll provide an update as soon as there's more information available.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for further issues.

The temporary fix we implemented for Mural's AI clustering service remains stable, however some functions are performing slower than intended. Our engineers have identified additional enhancements that will restore full service and performance, and we'll update this message as the work progresses. We appreciate your patience.

The additional enhancements we were working on have been successfully deployed. Our Mural AI is now performing as expected and normal service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

We have received several notifications that users were prompted to leave the network in order to continue, causing them to be automatically signed out from the Mural app. We have now detected the root cause and applied a fix, so we are now monitoring its effects.

This incident has been resolved.

**What happened:** At 17:10 CET on March 6th, 2024, we updated the IP allowlisting settings for one of our Enterprise customers. The list of IP addresses contained ranges used by a 3rd party cloud security provider, which prevented a subset of customers from accessing Mural. We started to receive reports of access issues and immediately engaged our incident task force to investigate. The incorrect IP address configuration was quickly identified as the cause of the access issues. We rolled back the change and full access was restored at 17:50 CET. ‌ **What we’ve done to avoid this happening again:** We have implemented additional checks on IP address restrictions, whilst our engineers work on product enhancements to prevent this issue from re-occurring.

Users are currently unable to sign in to Mural. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

We have implemented a change to correct the access issues users were experiencing. This appears to have resolved the issue. We are monitoring the results to ensure the system remains stable.

This incident has been resolved.

Users are experiencing an inconsistent experience signing in to Mural, resulting in different error messages being displayed or the Mural application failing to load. We know this is disrupting your use of Mural. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info: status.mural.co/

We have identified the root cause of this issue and have already implemented a fix which seems to have stabilized the Mural application, as error messages are no longer being displayed. We will continue to monitor the app's behavior during the next hour to ensure our service is effectively restored. Please check our status page for the most up-to-date info: status.mural.co/

The issue has been resolved and we have confirmed error messages have ceased to be displayed on the Mural application. We apologize for any inconveniences caused and appreciate your patience while we implemented a fix.

We're experiencing a service disruption that is causing notifications, including password reset emails, to not be delivered. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

We are still investigating the delays in sending transactional emails. We will post the next update here as soon as there is progress, or by 21:20 CET at the latest. Please check our status page for the most up-to-date info 👉 status.mural.co/

We are still investigating the delays in sending transactional emails. We will post the next update here as soon as there is progress, or by 22:20 CET at the latest. Please check our status page for the most up-to-date info 👉 status.mural.co/

We've implemented a change that should resolve the issue. We're monitoring the results of this change and will update this message by 22:45 to confirm this is working as expected.

We have determined that the change implemented previously has successfully resolved this issue, therefore restoring Mural's service to fully operational. We appreciate your patience while we were working on finding a solution and apologize for any inconveniences.

Some users are currently experiencing issues with murals crashing or displaying a blank screen when they right-click on an object within the canvas. We are currently investigating this behavior and will do our best to restore our regular service as soon as possible. We apologize for any inconveniences caused. Please check our status page for the most up-to-date info: status.mural.co/

We have identified the root cause of this issue and have already implemented a fix. We will continue to monitor its progress to make sure our resolution has been effective. We appreciate your patience. Please check our status page for the most up-to-date info: status.mural.co/

We have confirmed right-clicking on a Mural canvas no longer causes a blank page, and therefore consider this issue to be resolved. We apologize once again for any inconveniences caused and thank you for your patience while we reached a resolution.

Some users are currently experiencing issues signing into Mural. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

We have restarted some services, which appears to have resolved the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused and thank you for your patience whilst our teams were working on it.

Users are currently unable to sign in to Mural. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

User are able to log in to Mural and full service has been restored. We are currently monitoring system stability and will update this message as soon as additional details become available.

Full service has been restored and this incident is now resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

We're experiencing a service disruption that is preventing users from logging in to Mural. We're investigating the issue and will restore regular service as soon as possible. Please check our status page for the most up-to-date info 👉 status.mural.co/

The issue has been identified and we are working towards implementing the fix.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue. We appreciate your patience while we resolve this.

The issue with logging in to Mural has been largely resolved. Users that were unable to access Mural should be able to log in again. There continues to be an intermittent performance degradation. Our team are investigating and we will continue to update our status page as this develops. Stay up-to-date with the latest info via 👉 status.mural.co

The performance degradation issue has been addressed and service has returned to normal. Users can resume logging in and using Mural as normal. We'll continue to monitor the results of our corrections ensure service remains stable, and will publish a full root cause analysis in the coming days.

The correction we implemented earlier has been successful in resolving the issue and full service has been resolved. Some users reported connectivity issues after the earlier correction. In all cases this has been solved by clearing browser cache and using the link app.mural.co/bye to clear any previous session data. We apologize for the inconvenience this interruption caused. We will be conducting a full review will publish a root cause analysis in the coming days.

**Summary**:  On Saturday, November 11th at 03:00 UTC, Mural performed scheduled maintenance on our production clusters. Post-migration checks indicated all functions were performing as expected. On Monday, November 13th, some Mural customers reported difficulty logging into the Mural web application. Mural’s incident response team was immediately engaged in troubleshooting these reports. Initial investigations revealed that the platform upgrade over the preceding weekend had incorrect settings for the DNS infrastructure and a key backend application's auto-scaling. This resulted in unstable connections for some users. During the course of this investigation, we also discovered that load balancing improvements for clients with specific network and application configurations altered how the client’s IP address was interpreted by our system, preventing access for such clients.  Our incident response team addressed the auto-scaling configuration, resolving DNS-related issues and restored access for the majority of users. Next, a new load-balancing configuration underwent adjustments and testing to restore stable connections for the previously-impacted users. The total time from when our incident response team started working on this incident, to deploying the final fix, was 9 hours 40 minutes. **What we’ve done to prevent this happening again:** As part of Mural’s post-incident procedure, our engineering teams conducted a thorough review to identify the root cause and outline necessary improvements. 8 separate changes have been identified and will be implemented in the coming weeks. These changes cover monitoring to detect this scenario sooner, enhanced post-migration checks to ensure this scenario and others are included in our use cases and reviewing our migration process to reduce the risks. We apologize for any inconvenience this incident may have caused and sincerely thank your patience whilst we worked through this incident.

Searching for images in the "web" tab currently returns no results. We're investigating the issue and will restore regular service as quickly as possible. As a temporary workaround, users are advised to search for images via their usual search engine, and then upload the images to their mural. Please check our status page for the most up-to-date info: status.mural.co/

We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.