Istoricul incidentelor Natterbox

1. 6 octombrie 2026 la 14:23 UTCresolved

   5 octombrie 2026 3:33PM BST Identificat - Investigăm în mod activ o problemă care afectează atât trimiterea, cât și primirea SMS-urilor. Echipa noastră tehnică lucrează pentru a identifica cauza și a restabili funcționalitatea completă. Vom actualiza pagina noastră de stare cu detalii suplimentare pe măsură ce ancheta noastră progresează. 5 octombrie 2026 3:50 PM BST Identificat - Degradarea serviciului afectează în prezent canale digitale mai largi, inclusiv SMS, WhatsApp și Web Chat. Echipa noastră tehnică lucrează activ pentru a restabili serviciul normal. Vom actualiza pagina noastră de stare cu detalii suplimentare pe măsură ce ancheta noastră progresează. 5 octombrie 2026 5:27 PM BST Monitorizarea - A fost aplicată o atenuare și toate serviciile de mesagerie digitală sunt în prezent operaționale. Continuăm să monitorizăm îndeaproape performanța platformei, în timp ce echipa noastră de inginerie finalizează o rezoluție permanentă. 6 octombrie 2026 3:23PM BST Rezolvat - După o perioadă de monitorizare atentă, am confirmat că nu au existat alte evenimente ale problemei, iar incidentul este acum închis. Ne cerem scuze pentru orice inconvenient cauzat. Vă rugăm să contactaţi Echipa de Asistenţă Clienţi dacă aveţi alte probleme.

Traducere automată din actualizarea oficială a incidentului.

1. 4 octombrie 2026 la 11:08 UTCresolved

   3 octombrie 2026 7:08PM BST Investigarea - În urma unei actualizări a Forțelor de Vânzări, unii clienți pot experimenta apeluri eșuate în cazul în care o politică de rutare este folosind componenta AI. În prezent investigăm și vom furniza actualizări suplimentare, atunci când este posibil. 4 octombrie 2026 12:08PM BST Rezolvat - problema ar trebui rezolvată acum. Vă rugăm să contactaţi echipa noastră de sprijin dacă aveţi încă probleme.

Traducere automată din actualizarea oficială a incidentului.

1. 16 septembrie 2026 la 14:42 UTCresolved

   16 septembrie 2026 10:07 AM BST Identificat - Vă rugăm să vă informaţi că în prezent se confruntă cu un incident de serviciu. Aceasta nu este o problemă cu platforma Natterbox, dar pentru că serviciile noastre sunt integrate cu Salesforce, Natterbox CTI (Integrare Telefonică Computer) pot fi afectate temporar în acest timp. Ceea ce ar trebui să faceţi: Vă recomandăm clienţilor să monitorizeze direct Page-ul Statusului Forţelor de Vânzări (https://status.salesforce.com) pentru cele mai imediate actualizări privind recuperarea platformei lor. Următoarele actualizări: Aşteptăm în mod activ actualizări suplimentare direct de la Salesforce şi vom actualiza această pagină de stare Natterbox de îndată ce noi informaţii devin disponibile. 16 septembrie 2026 10:51 AM BST Identificat - Echipa Natterbox Customer Support este, de asemenea, afectată intermitent de acest incident de servicii Salesforce. Deoarece echipele noastre interne sunt în prezent în imposibilitatea de a accesa în mod fiabil Salesforce și înregistrările contului clienților, vă rugăm să așteptați la unele întârzieri în timpul nostru de răspuns. Facem tot ce putem pentru a vă ajuta folosind fluxuri de lucru de rezervă, și apreciem răbdarea și înțelegerea în timp ce Salesforce lucrează pentru a rezolva această problemă. 16 septembrie 2026 3:42PM BST Resoluționate - Forțele de vânzare au raportat că au finalizat introducerea atenuării acestora în celelalte cazuri afectate. Ei efectuează în prezent reporniri manuale pe orice cazuri rămase care nu și-au revenit automat. În timp ce marea majoritate a serviciilor sunt restaurate integral, forţele de vânzare constată că unii clienţi individuali în cazuri specifice pot încă experimenta întârzieri reziduale sau erori intermitente. Vă rugăm să continuaţi să monitorizaţi pagina de stare a forţelor de vânzare pentru actualizări specifice cazului dumneavoastră. Dacă continuați să experimentați orice probleme persistente Natterbox CTI, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți prin intermediul canalelor noastre standard de asistență.

Traducere automată din actualizarea oficială a incidentului.

1. 1 iulie 2026 la 10:35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 25 iunie 2026 la 12:03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 22 iunie 2026 la 08:40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 iunie 2026 la 11:39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 26 mai 2026 la 13:20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 29 aprilie 2026 la 08:44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 18 martie 2026 la 17:40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 martie 2026 la 12:55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.