Istoricul incidentelor Ocrolus

1. 6 octombrie 2026 la 16:22 UTCidentified

   Suntem conștienți de o problemă în curs de desfășurare cu Encompass (ICE Ipotecar Technology) care afectează serviciile Ocrolus, inclusiv serviciile EPC. Echipele noastre monitorizează în mod activ situația și vor oferi actualizări pe măsură ce mai multe informații devin disponibile

2. 6 octombrie 2026 la 18:35 UTCidentified

   Echipele ICE continuă să se concentreze pe restabilirea tuturor integrării partenerilor. Facem progrese și vom posta o actualizare odată ce toate integrările sunt restaurate.

3. 6 octombrie 2026 la 21:12 UTCresolved

   ICE a rezolvat problema care afectează serviciile Encompass/EPC. Am verificat de la sfârșitul nostru că ingerarea și prelucrarea documentelor funcționează în mod normal. Vom continua să monitorizăm, dar nu se preconizează un impact suplimentar.

Traducere automată din actualizarea oficială a incidentului.

1. 11 august 2026 la 01:16 UTCinvestigating

   We are currently experiencing delays in Document Verification due to degraded performance affecting our document processing system. Our team is actively investigating the issue and working to restore normal processing times. We will provide further updates as more information becomes available.

2. 11 august 2026 la 04:20 UTCinvestigating

   The issue causing delays in Document Verification is still ongoing. Our team continues to actively investigate the issue and is working on a fix with highest priority. We will continue to monitor the situation closely and provide further updates as more information becomes available.

3. 11 august 2026 la 06:13 UTCmonitoring

   We have identified the root cause of the issue and successfully implemented a fix. Document processing has returned to normal, and we are actively working to clear the backlog accumulated during the incident. While the backlog is being processed, customers may continue to experience elevated turnaround times (TAT). Our team is closely monitoring the recovery and prioritizing backlog clearance to restore normal TAT as quickly as possible.

4. 11 august 2026 la 12:53 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 30 iulie 2026 la 16:44 UTCinvestigating

   Investigăm în prezent o problemă în care Importul în Encompass modal nu se încarcă. Pe baza analizei noastre inițiale, problema este legată de un serviciu ICE în amonte, confirmat de sprijinul ICE. Vom furniza actualizări suplimentare pe măsură ce vor fi disponibile mai multe informații.

2. 30 iulie 2026 la 17:31 UTCinvestigating

   Actualizare de la ICE: Echipele noastre continuă să se concentreze pe restaurarea serviciului nostru EPC. Aceasta este o prioritate absolut critică pentru noi. Lucrăm activ prin metode de restaurare a acestui serviciu și apreciem răbdarea dumneavoastră pe măsură ce continuăm.

3. 30 iulie 2026 la 18:18 UTCmonitoring

   Actualizare: Progresul a fost realizat la sfârșitul ICE, în restabilirea procesării ordinelor Encompass Partner Connect. Registrul a început procesarea, iar ordinele completate ar trebui să înceapă să apară în cerere. Vă rugăm să rețineți că procesarea întregului backlog va dura ceva timp, astfel încât utilizatorii pot continua să experimenteze întârzieri până când toate comenzile cozii vor fi procesate. Vom continua să monitorizăm situația și să oferim actualizări suplimentare pe măsură ce acestea devin disponibile.

4. 30 iulie 2026 la 19:13 UTCresolved

   Problema care afectează importul în Encompass modal a fost rezolvată. Pe baza actualizării de la ICE, Encompass Partner Connect este acum complet operațional. Toate comenzile sunt în curs de procesare, și noi ordine sunt de prelucrare imediat. Notă: Este posibil ca comenzile transmise prin Encompass Partner Connect înainte de 7:30 AM ET să fie necesară reluarea acestora.

Traducere automată din actualizarea oficială a incidentului.

1. 6 iulie 2026 la 15:29 UTCinvestigating

   We are currently investigating an issue causing an increased number of document processing failures due to unknown rejections. As a result, some documents may be rejected unexpectedly during processing. Our engineering team is actively working to identify the root cause and restore normal processing. We will provide additional updates as more information becomes available.

2. 6 iulie 2026 la 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 iulie 2026 la 15:53 UTCidentified

   Our team has identified the cause of the issue resulting in unknown document rejections and is actively working on a fix.

4. 6 iulie 2026 la 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 iulie 2026 la 19:30 UTCmonitoring

   Root cause has been fixed and we are currently reprocessing the impacted documents. Our teams are closely monitoring the situation to ensure a complete recovery and maintain system stability throughout the process.

6. 7 iulie 2026 la 04:09 UTCresolved

   We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.

1. 5 iunie 2026 la 14:28 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 5 iunie 2026 la 15:55 UTCmonitoring

   Services are stabilizing and we continue to monitor performance.

3. 5 iunie 2026 la 16:13 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 29 aprilie 2026 la 14:51 UTCinvestigating

   We are noticing delays with Encompass interactions, causing delay in custom field updates.  We are actively looking into this.

2. 29 aprilie 2026 la 15:33 UTCidentified

   We identified the root cause and are applying the necessary fix.

3. 29 aprilie 2026 la 16:05 UTCmonitoring

   Services are stabilizing following the fix, and we will continue to closely monitor performance.

4. 29 aprilie 2026 la 17:04 UTCresolved

   The issue has been successfully resolved, and impacted services are now fully operational.

1. 22 aprilie 2026 la 22:59 UTCinvestigating

   Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

2. 22 aprilie 2026 la 23:47 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 23 aprilie 2026 la 01:45 UTCmonitoring

   We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

4. 23 aprilie 2026 la 05:08 UTCresolved

   The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

1. 17 martie 2026 la 17:30 UTCinvestigating

   Some customers are experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively working through our backlogs, and we’ll keep you updated as we make progress.

2. 17 martie 2026 la 19:44 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 17 martie 2026 la 21:17 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 29 ianuarie 2026 la 19:03 UTCinvestigating

   We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.

2. 29 ianuarie 2026 la 19:11 UTCmonitoring

   The performance of our authentication service has improved after we released a configuration change.

3. 29 ianuarie 2026 la 19:26 UTCresolved

   Our authentication service has returned to normal performance.

1. 20 octombrie 2025 la 12:57 UTCidentified

   Document processing may be delayed this morning due to ongoing recovery from a cloud provider outage.

2. 20 octombrie 2025 la 14:57 UTCmonitoring

   We are continuing to monitor the situation as our cloud provider's outage persists. At this time, we are observing only minor, intermittent failures. Our team is actively mitigating any resulting slowness, and document processing remains fully operational and stable.

3. 20 octombrie 2025 la 17:08 UTCmonitoring

   Our cloud provider's outage is ongoing, but current impact remains limited. We're continuing to apply mitigations and monitor system performance closely. Document processing remains stable, and we’ll provide further updates if conditions change.

4. 20 octombrie 2025 la 20:44 UTCresolved

   Ocrolus remains fully operational as we continue to monitor the situation and await full service restoration from our cloud provider

1. 14 octombrie 2025 la 17:24 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 octombrie 2025 la 18:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 octombrie 2025 la 18:38 UTCidentified

   We identified the root cause and have applied the necessary fix.

4. 14 octombrie 2025 la 20:01 UTCmonitoring

   We are currently processing the backlog of messages and are approximately one hour behind. This delay is limited in scope — only a subset of books are affected, while the majority are processing as expected. Our teams continue to monitor the situation closely to ensure full recovery and system stability.

5. 14 octombrie 2025 la 21:11 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 10 octombrie 2025 la 15:36 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 10 octombrie 2025 la 16:37 UTCmonitoring

   We have restored system operation, and we are working through the backlog of documents.

3. 10 octombrie 2025 la 17:52 UTCresolved

   Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.

1. 25 septembrie 2025 la 19:59 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 25 septembrie 2025 la 20:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 septembrie 2025 la 21:16 UTCmonitoring

   The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.

4. 25 septembrie 2025 la 22:40 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 septembrie 2025 la 23:01 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 3 septembrie 2025 la 16:38 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 3 septembrie 2025 la 16:47 UTCidentified

   We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.

3. 3 septembrie 2025 la 16:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 septembrie 2025 la 17:17 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 21 august 2025 la 19:48 UTCinvestigating

   We are currently experiencing a delay in our API upload services. We are actively investigating the issue.

2. 21 august 2025 la 19:59 UTCidentified

   The problem seems to be related to our intake router. We’ve restarted it and are looking into it further.

3. 21 august 2025 la 20:22 UTCmonitoring

   We haven’t observed any latency in the upload service since it was restarted. We are now monitoring the situation.

4. 21 august 2025 la 20:53 UTCresolved

   The system has fully recovered and upload API endpoints are now functioning as expected.

1. 3 iunie 2025 la 17:21 UTCinvestigating

   We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible

2. 3 iunie 2025 la 17:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 iunie 2025 la 17:42 UTCidentified

   The issue has been identified and we are working on the fix.

4. 3 iunie 2025 la 17:59 UTCmonitoring

   The fix has been released, and we're currently monitoring the system to ensure everything is stable.

5. 3 iunie 2025 la 18:34 UTCmonitoring

   While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.

6. 3 iunie 2025 la 23:15 UTCmonitoring

   We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.

7. 4 iunie 2025 la 10:46 UTCresolved

   The system has fully recovered and is now functioning as expected.

1. 14 mai 2025 la 21:52 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 mai 2025 la 22:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 mai 2025 la 23:52 UTCmonitoring

   The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.

4. 15 mai 2025 la 02:06 UTCresolved

   System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.

1. 25 februarie 2025 la 13:31 UTCinvestigating

   We are currently experiencing login issues on the Ocrolus dashboard and API users due to an internal upgrade. Our engineering team is actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.

2. 25 februarie 2025 la 13:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 februarie 2025 la 14:37 UTCmonitoring

   A fix has been implemented, and system performance is improving. We are actively monitoring the situation to ensure stability.

4. 25 februarie 2025 la 15:56 UTCresolved

   Things are looking good since the recent fix. Resolving the incident.

1. 31 ianuarie 2025 la 00:47 UTCinvestigating

   We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.

2. 31 ianuarie 2025 la 01:04 UTCmonitoring

   We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.

3. 31 ianuarie 2025 la 02:22 UTCresolved

   The fix for this issue was successful and Detect service has returned to normal.

1. 16 decembrie 2024 la 23:17 UTCmonitoring

   The issue has been identified and fixed. Currently, we are monitoring the document processing and clearing the backlogs.

2. 16 decembrie 2024 la 23:19 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 16 decembrie 2024 la 23:19 UTCmonitoring

   Due to this issue clients may face high TAT issues

4. 17 decembrie 2024 la 04:39 UTCresolved

   All of the backlog volume has been processed.