Istoricul incidentelor Olark

1. 5 august 2026 la 21:02 UTCinvestigating

   We've detected an issue with bot responses and are investigating. We'll update here as we know more.

2. 5 august 2026 la 21:10 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 august 2026 la 21:57 UTCidentified

   We've identified the cause of the issue and are implementing a fix now.

4. 5 august 2026 la 22:03 UTCmonitoring

   System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.

5. 5 august 2026 la 23:00 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 16 mai 2026 la 11:31 UTCinvestigating

   We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.

2. 16 mai 2026 la 11:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 mai 2026 la 15:43 UTCmonitoring

   An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.

4. 16 mai 2026 la 16:09 UTCresolved

   The issue regarding users being unable to login to https://chat.olark.com has been resolved.

1. 22 aprilie 2026 la 13:57 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 22 aprilie 2026 la 14:25 UTCinvestigating

   We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.

3. 22 aprilie 2026 la 16:31 UTCinvestigating

   We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.

4. 22 aprilie 2026 la 16:45 UTCmonitoring

   We have identified the problem and issued a fix. Please reload your session. We will continue to monitor.

5. 22 aprilie 2026 la 17:47 UTCresolved

   This incident has been resolved.

1. 26 martie 2026 la 18:23 UTCinvestigating

   We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.

2. 26 martie 2026 la 19:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 martie 2026 la 19:47 UTCresolved

   This incident has been resolved.

1. 9 martie 2026 la 14:02 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 9 martie 2026 la 14:16 UTCinvestigating

   We've detected issues with chatboxes loading and message delivery delays. We're investigating the cause and will update here as soon as we know more.

3. 9 martie 2026 la 15:26 UTCidentified

   We believe the cause of chatboxes loading intermittently and delayed message delivery is related to an upstream service provider outage. We're continuing to monitor and will update here as we get more information.

4. 9 martie 2026 la 16:44 UTCmonitoring

   Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely.

5. 9 martie 2026 la 17:10 UTCresolved

   This incident has been resolved.

1. 25 februarie 2026 la 22:23 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 25 februarie 2026 la 22:28 UTCidentified

   We've detected an issue loading app.olark.com. We're implementing a fix now and will update as soon as we have an update.

3. 25 februarie 2026 la 22:33 UTCresolved

   We've recovered from the incident and app.olark.com is now loading as normal.

1. 19 februarie 2026 la 18:24 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 19 februarie 2026 la 18:26 UTCinvestigating

   We're investigating reports that visitor messages are not appearing the agent console.

3. 19 februarie 2026 la 18:31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 19 februarie 2026 la 20:24 UTCidentified

   Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.

5. 19 februarie 2026 la 20:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 19 februarie 2026 la 22:09 UTCresolved

   This incident has been resolved.

1. 19 februarie 2026 la 15:23 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 19 februarie 2026 la 16:00 UTCidentified

   We've identified the cause of messages but appearing in the agent console and are implementing a fix now.

3. 19 februarie 2026 la 16:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 februarie 2026 la 17:16 UTCresolved

   This incident has been resolved.

1. 12 februarie 2026 la 15:29 UTCidentified

   Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.

2. 12 februarie 2026 la 18:03 UTCresolved

   This incident has been resolved.

1. 9 februarie 2026 la 16:18 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 9 februarie 2026 la 16:19 UTCinvestigating

   We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.

3. 9 februarie 2026 la 16:31 UTCmonitoring

   Message delivery is stable. We're monitoring closely.

4. 9 februarie 2026 la 17:19 UTCidentified

   We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.

5. 9 februarie 2026 la 18:19 UTCmonitoring

   A fix has been implemented and we're monitoring closely.

6. 9 februarie 2026 la 19:47 UTCresolved

   This incident has been resolved.

1. 12 noiembrie 2025 la 19:35 UTCresolved

   At approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important Security Enhancement.” These emails were not sent by Olark and are not related to any legitimate Olark communications. We have taken immediate action to secure our email systems and block the unauthorized messages. Our investigation confirms that no customer data or account information was accessed, exposed, or misused. The issue was limited to the sending of fraudulent emails. If you received one of these messages, please do not click any links or download attachments. You can safely delete the email. For any concerns or to verify an Olark communication, contact us directly at [email protected].

1. 30 octombrie 2025 la 00:53 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 30 octombrie 2025 la 01:13 UTCinvestigating

   We've detected an issue with message delivery and loading transcripts and are working to identify the cause of the issue. We'll update here as soon as we know more.

3. 30 octombrie 2025 la 01:28 UTCmonitoring

   We've taken mitigation steps and systems are recovering. We'll continue to monitor closely and update here if things change.

4. 30 octombrie 2025 la 04:01 UTCresolved

   This incident has been resolved.

1. 27 octombrie 2025 la 18:38 UTCidentified

   We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.

2. 27 octombrie 2025 la 18:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 octombrie 2025 la 18:49 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 27 octombrie 2025 la 20:30 UTCresolved

   This incident has been resolved.

1. 16 octombrie 2025 la 19:27 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 16 octombrie 2025 la 19:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 octombrie 2025 la 20:15 UTCmonitoring

   Systems are recovering and we're continuing to monitor closely.

4. 16 octombrie 2025 la 20:57 UTCresolved

   This incident has been resolved.

1. 10 octombrie 2025 la 22:26 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 10 octombrie 2025 la 22:28 UTCinvestigating

   We're investigating issues with message delivery and bot responses. We'll update here as soon as we know more.

3. 10 octombrie 2025 la 23:06 UTCidentified

   We've identified the cause of the issue and are working on resolution.

4. 10 octombrie 2025 la 23:16 UTCmonitoring

   Systems have recovered and users are free to resume chatting as normal. We'll continue to monitor closely.

5. 10 octombrie 2025 la 23:27 UTCresolved

   This incident has been resolved.

1. 19 septembrie 2025 la 05:12 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 19 septembrie 2025 la 05:33 UTCinvestigating

   We're investigating alerts that may indicate messages are not being delivered. We'll update here as we know more.

3. 19 septembrie 2025 la 06:00 UTCidentified

   We've identified the cause of the message delivery issues and mitigations are being put in place. Systems are returning to normal. We'll continue to update here.

4. 19 septembrie 2025 la 06:01 UTCidentified

   We are continuing to work on a fix for this issue.

5. 19 septembrie 2025 la 07:18 UTCmonitoring

   Systems have returned to normal but we're continuing to monitor closely.

6. 19 septembrie 2025 la 14:36 UTCresolved

   This incident has been resolved.

1. 17 iulie 2025 la 18:50 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 17 iulie 2025 la 18:55 UTCinvestigating

   We're investigating reports that some chatboxes aren't loading on websites. We'll update here as soon as we know more.

3. 17 iulie 2025 la 19:00 UTCmonitoring

   Systems have recovered and we're monitoring closely.

4. 17 iulie 2025 la 20:53 UTCresolved

   This incident has been resolved.

1. 8 iulie 2025 la 16:28 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 8 iulie 2025 la 17:04 UTCmonitoring

   A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

3. 8 iulie 2025 la 19:35 UTCresolved

   This incident has been resolved.

1. 2 iulie 2025 la 16:10 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2 iulie 2025 la 16:12 UTCidentified

   We've detected and are working on a fix for slow message delivery.

3. 2 iulie 2025 la 16:36 UTCmonitoring

   A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

4. 2 iulie 2025 la 18:51 UTCresolved

   This incident has been resolved.

1. 23 iunie 2025 la 18:45 UTCinvestigating

   We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.

2. 23 iunie 2025 la 20:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 iunie 2025 la 04:26 UTCmonitoring

   Systems are returning to normal - we're monitoring recovery closely and will continue to update here.

4. 24 iunie 2025 la 15:09 UTCidentified

   Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.

5. 25 iunie 2025 la 21:29 UTCmonitoring

   Performance has returned to normal, our team is actively monitoring for any further capacity improvements.

6. 2 iulie 2025 la 18:51 UTCresolved

   This incident has been resolved.