Istoricul incidentelor Papercut

PaperCut Hive/Pocket - some users intermittently unable to release print jobs. We're currently investigating reports of some users experiencing issues releasing print jobs in the UK region. We are not currently aware of impact to other regions. We are working with our cloud service provider to investigate and we will provide updates here as they become available.

We are continuing to investigate this issue.

We have identified the cause of the issue and our product development teams are currently implementing a fix. While core services have recovered, some affected customers may still experience intermittent print job release issues.

Services are back up and running, and the ability to release print jobs is now restored. We are continuing to monitor this. If you're still experiencing problems please report them via https://www.papercut.com/support/

This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only. Users may experience intermittent slow loading of pages within the Hive admin portal. We’re actively working to resolve the issues and will provide updates as they become available.

The issue is now resolved and the teams will continue to monitor the cloud services.

This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully. We know this may have been disruptive and appreciate your patience while we worked through it. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other issues please report this via https://www.papercut.com/support/.

PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive Our development team are currently investigating an intermittent issue affecting PaperCut Hive's and PaperCut MF's scanning functionality for the UK hosting region only. The impacted features are: Integrated Scanning: Users may see errors such as “"Something went wrong sending your scan" via an email notification that the scan was not delivered. This incident affects only scan to Google Drive. We’re actively working to resolve the issues and will provide updates as they become available.

We are continuing to investigate this issue.

We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume scanning to Google Drive. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

This incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers. If you experience other issues please report this via https://www.papercut.com/support/.

PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region. We’re actively working to resolve the issues and will provide updates as they become available.

We are continuing to investigate this incident.

We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.

We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting print job release for customers hosted in the US data region. Symptoms: Users may experience a "502 Error" (Something went wrong and the jobs weren't able to be printed) when attempting to release print jobs. Our engineering team is actively working to identify the root cause. We will provide a further update as soon as new information becomes available.

Our engineering team has identified the contributing cause of print release failures and a fix has been deployed to mitigate these issues. We will continue to provide updates as they become available.

Monitoring and customer reports have confirmed that print release functionality has been restored. No action is required by customers to resume printing. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully for multiple customers. Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro, as we do with all issues that impact our customers. If you experience other issues please report this via https://www.papercut.com/support/.

PaperCut Hive - users may receive errors when attempting to log into devices We’re actively working to resolve the issues and will provide updates as they become available.

Users may experience successful logins and subsequent print release issues. We are continuing to investigate.

We are continuing to investigate this issue. We will provide an update as soon as we have more information

We have confirmed that this incident is now isolated to the US hosting region; all other regions have returned to normal operation. While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.

We have identified the root cause impacting MFD related tasks, including device login, scanning, and general access to functions on the device. Our engineering team is actively developing and validating a fix to restore full functionality to the Hive Embedded App. Until the fix has been deployed to production, users may continue to experience degraded performance when carrying out these actions at the device. Interim Workarounds: - Use the PaperCut Hive mobile app (iOS and Android) for print release. - Manually reinstalling the Hive embedded application will immediately restore MFD functionality. We will provide a further update as soon as we have confirmation of the deployment timeline.

We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume MFD related tasks, including device login, scanning, and general access to functions on the device. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

Through further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.

We are currently investigating an degradation in performance with PaperCut Hive and PaperCut Pocket.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

Our services have returned to normal and we will continue to monitor the incident closely.

We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.

We are currently investigating an issue affecting an Admin's ability to change the Print Protocol and delivery Methods for Printers in Hive/Pocket. This does not appear to be affecting existing configurations.

Our engineering team has identified the underlying cause of the issue which prevents modifying Print Protocols within Pocket/Hive. A fix is being implemented which we expect to mitigate this behavior. Another status update will be supplied once this fix is in place.

A fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.

We are currently investigating reports of Cloud Pull Delivery Failures within the UK hosting region. Users that rely on Cloud Pull Delivery as their only method for print jobs may experience failures.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

Our engineering team has confirmed that Cloud Pull Delivery is now operational and any issues should now be mitigated. Monitoring will continue but we can confirm that functionality has been restored.

We are currently experiencing an active outage affecting PaperCut Global Entitlements Service (GES), which is causing login and access failures for administrators. There are various errors shown, you may see the following errors when you log into the PaperCut Admin console: - “Sorry, you can't log in - the PaperCut subscription expired. Your system administrator can help." - “The current license has expired”

We have now applied a fix to PaperCut Global Entitlements Service (GES). - If you have access to the PaperCut Admin interface, go to the About > Registration > License Info section and then click the Sync button. - If you *don't* see the Sync button under About > Registration > License Info, you'll need to re-upload your license. - If you're *not* able to access the PaperCut Admin interface, restart the PaperCut Application Server Service.

We have confirmed that the fix released earlier has worked successfully for a number of customers. If you are still experiencing issues where the license is showing as expired, please try: - If you have access to the PaperCut Admin interface, go to the About > Registration > License Info section and then click the Sync button. - If you *don't* see the Sync button under About > Registration > License Info, you'll need to re-upload your license. - If you're *not* able to access the PaperCut Admin interface, restart the PaperCut Application Server Service. - Try to upload your license file via the command prompt by doing the following: server-command.exe install-license "path". Reference: https://www.papercut.com/help/manuals/ng-mf/common/tools-server-command/

This incident has now been fully resolved. See Known issue PO-3872 for more information. If you are still experiencing issues (after you have applied the workarounds listed here), and the license is still showing as expired, or you cannot successfully start the Application Server service, please reach out to us through https://www.papercut.com/support/ Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers.

Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob". Our team is investigating and we will provide further updates.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected. From analysis, the impact was to a small subset of organizations across multiple regions, affecting 0.62% of printers.

We are currently experiencing issues with the papercut.com website. This is related to a widespread global outage currently affecting Cloudflare, our content delivery network provider. Our team is monitoring the situation closely. We will provide further updates as soon as Cloudflare resolves the underlying issue.

Cloudfare continues to investigate and they are seeing services recover. They state customers may continue to observe higher-than-normal error rates as they continue remediation efforts. We have seen papercut.com intermittently available during this time and are monitoring this incident.

Cloudflare confirmed that a fix has been implemented and believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. The PaperCut website is now functioning as expected.

We are currently experiencing issues with the papercut.com website. This is related to a widespread global outage currently affecting Cloudflare, our content delivery network provider. Our team is monitoring the situation closely. We will provide further updates as soon as Cloudflare resolves the underlying issue.

This incident has been resolved.

We are currently investigating a degradation in performance of the PaperCut Cloud Node within the UK region. Customers may see an increase in print job failures where they have a reliance on the Cloud Node for print job delivery. This will also affect customers using Cloud Pull Delivery. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.

This incident has been resolved.

We are currently investigating reports that Mobility print cloud is experiencing the issue 'Unable to reach the mobility print server: error creating client session: 503 Service Unavailable' We are aware of an AWS outage which may be affecting the Mobility Print Client's ability to connect to the Mobility print server via the cloud link. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

AWS services have been restored. PaperCut can confirm Mobility Print Cloud services are restored having been impacted by the AWS outage.

We’re currently investigating a login issue affecting a limited number of customers in all PaperCut regions. We first became aware of this incident at approximately 10:00 PM AEST on August 12, 2025. Impacted feature: Login functionality: Admins and Users may be unable to log in to PaperCut Hive Admin Console and User Portal. The following error is displayed: “Please check you have entered your email address correctly and your organization uses PaperCut Hive.” Some PaperCut Pocket may also be impacted We are actively evaluating the situation and will provide updates as they become available.

We are continuing to investigate this issue.

This incident has now been fully resolved. Impacted organizations can now successfully log into the admin and user interfaces. Our apologies for any downtime experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers. If you experience other issues please report this via https://www.papercut.com/support/

PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint. We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC. The impacted features are: Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong! We’re actively working to resolve the issues and will provide updates as they become available.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

PaperCut has detected intermittent issues logging into the PaperCut Hive and PaperCut Pocket administrator portal in EU region. We believe the issue has been resolved and are actively monitoring the situation. We apologise for any inconvenience to customers. Customers still experiencing issues may need to clear their browser cache in order to restore access.

This incident has been resolved.

We are currently experiencing a disruption to several PaperCut cloud services due to an ongoing incident with our upstream cloud infrastructure provider. This incident is affecting core PaperCut services across multiple regions, including: - PaperCut Pocket & Hive - PaperCut Hive & MF – Scan to Cloud - Cloud-hosted Document Processing - PaperCut MF Entitlement Service - PaperCut Mobility Print (Cloud) - PaperCut Multiverse - PaperCut Partner Portal Our main PaperCut website remains available, though you may notice some degraded performance in certain areas. We understand the critical nature of these services for your business operations and are actively working with our cloud provider to resolve the issue as quickly as possible. We will continue to share updates here as soon as new information becomes available. We appreciate your patience and understanding as we work to restore full service.

We are continuing to investigate this issue.

Our upstream cloud infrastructure provider has initiated mitigation efforts across multiple regions, resulting in positive progress toward service restoration. We are actively monitoring the situation as our cloud provider works to address the root cause of their ongoing incident. We understand the importance of these services to your operations and are committed to restoring full functionality as quickly as possible. Thank you for your continued trust and patience. Further updates will be shared as soon as more information becomes available.

Our upstream cloud infrastructure provider has implemented mitigation measures, resulting in encouraging progress toward full service restoration. The PaperCut team continues to actively monitor all systems to ensure stability and performance. We will provide further updates as more information becomes available. Thank you for your continued patience and understanding.

Our upstream cloud infrastructure provider has confirmed full recovery of most services, with a few services still experiencing residual impact. Most PaperCut services are now fully operational. The PaperCut team continues to actively monitor all systems to ensure stability and performance. Thank you for your continued patience and understanding.

We’re pleased to report that all PaperCut cloud services are now fully operational. Our team continues to proactively monitor all systems to ensure ongoing stability and optimal performance. Thank you for your patience and continued trust in PaperCut as we worked through this disruption.

We are currently investigating reports that logging into the EU data center Admin Interface is currently unavailable, and print release may be experiencing degraded performance. We believe EU Cloud Document Processing for both PaperCut MF and PaperCut Hive are also effected. Our automatic monitoring picked up an issue with the EU DC around 3:11am UTC. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

We believe the issue appears to be with our upstream service provider, and we are working with them on a resolution

The issue has been identified

We are continuing to work on a fix for this issue.

We are continuing to work with our Cloud Partner on a resolution.

Our Cloud partner confirmed the upstream infrastructure issues have been resolved, and all PaperCut services have resumed for the EU data center. If you're still seeing issues please contact us through https://www.papercut.com/support.

We have confirmed that activities for PaperCut Hive & Pocket in the EU data center, and doc proc activities for PaperCut MF in the EU data center are all processing successfully. Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers. If you experience other issues please report this via https://www.papercut.com/support/