Istoricul incidentelor Parchment

1. 4 septembrie 2026 la 12:39 UTCinvestigating

   Suntem în prezent în căutarea într-o problemă cu e-mailuri de verificare multifactor de la furnizorul nostru de servicii de e-mail nu a fost trimis la utilizatorii logare inch.

2. 4 septembrie 2026 la 13:36 UTCidentified

   Problema a fost identificată și se pune în aplicare un fix de la furnizorul de servicii. Vom furniza o altă actualizare de îndată ce acesta devine disponibil.

3. 4 septembrie 2026 la 15:06 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

4. 4 septembrie 2026 la 15:08 UTCmonitoring

   Un fix a fost implementat de către serviciu și suntem în prezent monitorizarea rezultatelor.

5. 4 septembrie 2026 la 18:58 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 17 august 2026 la 16:59 UTCinvestigating

   Vremea din Manila a ţinut cam o treime din echipa noastră de suport astăzi, aşa că scurtăm orele de suport live până la 10 pm, ET, începând de astăzi până la sfârşitul săptămânii. Acest lucru este valabil pentru telefoane și pentru a vorbi în direct: în aceste ore de chat transferuri la un agent uman, și în afara lor nu.

Traducere automată din actualizarea oficială a incidentului.

1. 30 iulie 2026 la 20:20 UTCmonitoring

   Astăzi la ora 5:00 PM EDT există o scurtă actualizare a sistemului pentru a îmbunătăți căutarea școlii noastre pe site-ul nostru Parchment.com. În timp ce noi nu ne așteptăm, puteți experimenta o întrerupere de moment care durează doar câteva minute.

2. 30 iulie 2026 la 21:47 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 27 iulie 2026 la 14:41 UTCinvestigating

   În prezent investigăm rapoartele de filare a paginii când încerci să comanzi o acreditare.

2. 27 iulie 2026 la 16:32 UTCinvestigating

   Continuăm să investigăm rapoarte de la un număr mic de utilizatori care se confruntă cu probleme de încărcare atunci când încearcă să comande o acreditare. Această problemă este intermitentă și nu afectează toți utilizatorii sau toate comenzile.

3. 27 iulie 2026 la 18:01 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 27 iulie 2026 la 19:02 UTCmonitoring

   Continuăm să monitorizăm orice alte probleme.

5. 27 iulie 2026 la 20:37 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 20 iulie 2026 la 21:12 UTCinvestigating

   Investigăm în prezent o problemă în care utilizatorii văd un mesaj "Error: Nu a reușit să primească ordine" atunci când încearcă să-și vizualizeze To Do Lists.

2. 20 iulie 2026 la 21:12 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 20 iulie 2026 la 21:50 UTCinvestigating

   Continuăm să investigăm această problemă. Vă mulțumim pentru răbdare în timp ce echipa noastră lucrează spre o rezoluție.

4. 20 iulie 2026 la 22:24 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

5. 20 iulie 2026 la 22:38 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

6. 20 iulie 2026 la 23:03 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 18 iunie 2026 la 23:00 UTCidentified

   Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

2. 18 iunie 2026 la 23:03 UTCidentified

   We are continuing to work on a fix for this issue.

3. 22 iunie 2026 la 13:38 UTCresolved

   This incident has been resolved.

1. 5 iunie 2026 la 18:50 UTCinvestigating

   We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. 5 iunie 2026 la 19:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 iunie 2026 la 21:19 UTCmonitoring

   Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

4. 5 iunie 2026 la 23:03 UTCresolved

   This incident has been resolved. All impacted orders have been successfully sent.

1. 4 iunie 2026 la 16:18 UTCinvestigating

   We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

2. 4 iunie 2026 la 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 iunie 2026 la 17:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 iunie 2026 la 17:30 UTCresolved

   This incident has been resolved.

1. 26 mai 2026 la 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

2. 26 mai 2026 la 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 mai 2026 la 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 mai 2026 la 14:00 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

5. 27 mai 2026 la 15:58 UTCinvestigating

   We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

6. 27 mai 2026 la 19:42 UTCinvestigating

   We are continuing to investigate this issue.

7. 27 mai 2026 la 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

8. 27 mai 2026 la 21:43 UTCresolved

   This incident has been resolved.

1. 18 mai 2026 la 17:46 UTCinvestigating

   We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

2. 26 mai 2026 la 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

3. 26 mai 2026 la 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 mai 2026 la 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27 mai 2026 la 14:01 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

6. 27 mai 2026 la 16:00 UTCinvestigating

   We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

7. 27 mai 2026 la 19:42 UTCinvestigating

   We are continuing to investigate this issue.

8. 27 mai 2026 la 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

9. 27 mai 2026 la 21:43 UTCresolved

   This incident has been resolved.

1. 5 mai 2026 la 17:21 UTCinvestigating

   Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

2. 16 iunie 2026 la 14:48 UTCresolved

   ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

1. 5 mai 2026 la 16:41 UTCidentified

   We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

2. 5 mai 2026 la 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 mai 2026 la 22:16 UTCresolved

   This incident has been resolved.

1. 5 mai 2026 la 15:43 UTCidentified

   We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

2. 6 mai 2026 la 15:04 UTCresolved

   A fix has been implemented and all formats of phone numbers are accepted.

1. 1 mai 2026 la 16:09 UTCinvestigating

   We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

2. 1 mai 2026 la 17:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 mai 2026 la 18:35 UTCresolved

   This incident is resolved.

1. 31 martie 2026 la 18:23 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 31 martie 2026 la 18:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 martie 2026 la 18:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31 martie 2026 la 21:25 UTCresolved

   This incident has been resolved.

1. 30 martie 2026 la 16:50 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 30 martie 2026 la 17:35 UTCinvestigating

   Login performance is slower than usual.

3. 30 martie 2026 la 17:36 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 martie 2026 la 20:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 martie 2026 la 21:39 UTCresolved

   This incident has been resolved.

1. 30 martie 2026 la 14:23 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 30 martie 2026 la 14:50 UTCresolved

   This incident has been resolved.

1. 28 martie 2026 la 16:02 UTCinvestigating

   We will be undergoing scheduled maintenance during this time.

2. 28 martie 2026 la 19:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 martie 2026 la 19:17 UTCresolved

   Maintenance has been completed.

1. 16 martie 2026 la 18:21 UTCinvestigating

   We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

2. 16 martie 2026 la 20:20 UTCresolved

   This incident has been resolved.

1. 13 martie 2026 la 13:36 UTCinvestigating

   We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

2. 13 martie 2026 la 13:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 martie 2026 la 22:08 UTCresolved

   This incident has been resolved.