Istoricul incidentelor Payments Hub

1. 2 septembrie 2026 la 16:51 UTCmonitoring

   Clienţii raportează probleme de serviciu intermitente. Sistemele și volumele noastre arată sănătos, dar vedem rapoarte ridicate de probleme de trafic pe internet în mai multe ISP-uri majore din Statele Unite. Continuăm să investigăm şi să monitorizăm situaţia.

2. 2 septembrie 2026 la 21:10 UTCresolved

   Rapoartele privind problemele legate de servicii au scăzut, iar conexiunile observate în toate regiunile s-au stabilizat fără alte perturbări raportate.

Traducere automată din actualizarea oficială a incidentului.

1. 27 august 2026 la 14:15 UTCidentified

   În prezent ne confruntăm cu dificultăți tehnice în ceea ce privește validarea contului bancar. Utilizatorii pot fi în imposibilitatea de a avansa peste pagina de informații de afaceri după introducerea detaliilor bancare. Echipa noastră de ingineri investighează în mod activ această problemă și vom oferi o actualizare de îndată ce se ajunge la o rezoluție.

2. 27 august 2026 la 15:13 UTCresolved

   Această problemă a fost rezolvată, iar noile aplicații funcționează conform așteptărilor. Dacă un utilizator a fost afectat, aplicația a fost salvată și poate fi reluată - nu s-au pierdut date.

Traducere automată din actualizarea oficială a incidentului.

1. 13 august 2026 la 16:32 UTCinvestigating

   We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.

2. 13 august 2026 la 17:44 UTCmonitoring

   We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates.  You may begin re-attempting transactions. Thank you for your patience.

3. 13 august 2026 la 20:40 UTCresolved

   Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.

1. 10 august 2026 la 14:06 UTCinvestigating

   Some users are currently experiencing issues logging in to the Partner Portal and receiving a "page not found" error upon login. The issue is intermittent and does NOT impact merchant processing. If you receive this message you can access the site and pages via the left side navigation.

2. 10 august 2026 la 17:03 UTCresolved

   The issue was identified and resolved. Thank you for your patience.

Traducere automată din actualizarea oficială a incidentului.

1. 1 august 2026 la 11:23 UTCinvestigating

   Investigăm o problemă pe aplicația Payanywhere în cazul în care imprimarea raportului lot poate raporta numere de lot inconsecvente. Echipa noastră lucrează activ la un fix și va oferi actualizări aici de îndată ce acestea sunt disponibile.

2. 1 august 2026 la 20:53 UTCinvestigating

   Dacă comercianții au probleme cu tipărirea raportului lor lot, du-te la Tranzacții, selectați Sumare, și atingeți Print on the Extended Closing Report.

Traducere automată din actualizarea oficială a incidentului.

1. 31 iulie 2026 la 22:22 UTCidentified

   Investigăm o problemă privind Platforma de plăți în care adăugarea adresei fizice a unui client atunci când se utilizează Terminalul Virtual împiedică salvarea clientului. Lucru în jurul valorii de: Lăsați câmpurile de adrese goale în timpul tranzacției pentru a salva clientul și finaliza vânzarea. Apoi puteți adăuga adresa fizică direct prin intermediul Directorului Client. Echipa noastră lucrează activ la un fix și va oferi actualizări aici de îndată ce acestea sunt disponibile.

2. 1 august 2026 la 01:09 UTCresolved

   A fost implementat un fix pentru adăugarea adresei fizice a unui client în timpul unei tranzacții Virtual Terminal. Nu mai este nevoie de rezolvare. Ne cerem scuze pentru orice neplăceri cauzate.

Traducere automată din actualizarea oficială a incidentului.

1. 17 iulie 2026 la 19:57 UTCresolved

   Actualizare pană: Probleme de comunicare între sistemul de plată și gazdă poate fi cauzat duplicate în așteptarea autorizațiilor pentru unii titulari de card. Auditorul nostru de tranzacţii inversează activ aceste duplicate pentru a se asigura că soldurile deţinătorilor de carduri nu sunt afectate. Nu este nevoie de acţiune din partea ta.

Traducere automată din actualizarea oficială a incidentului.

1. 17 iulie 2026 la 18:57 UTCinvestigating

   Ne confruntăm cu întârzieri temporare cu procesarea şi autorizaţiile. Echipa noastră investighează activ.

2. 17 iulie 2026 la 19:41 UTCresolved

   Procesarea şi autorizaţiile funcţionează în mod normal. Vă mulțumim pentru răbdare în timp ce am rezolvat această problemă.

Traducere automată din actualizarea oficială a incidentului.

1. 17 iulie 2026 la 18:44 UTCinvestigating

   Ne confruntăm cu întârzieri temporare cu procesarea şi autorizaţiile. Echipa noastră investighează activ.

2. 17 iulie 2026 la 18:47 UTCinvestigating

   Continuăm să investigăm această problemă.

Traducere automată din actualizarea oficială a incidentului.

1. 2 iulie 2026 la 13:49 UTCinvestigating

   We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.

2. 2 iulie 2026 la 19:01 UTCresolved

   The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.

1. 22 iunie 2026 la 20:25 UTCidentified

   We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.

2. 23 iunie 2026 la 14:02 UTCresolved

   This incident has been resolved.

1. 18 iunie 2026 la 16:30 UTCinvestigating

   We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

2. 18 iunie 2026 la 21:05 UTCresolved

   The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.

1. 18 iunie 2026 la 14:25 UTCinvestigating

   We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.

2. 23 iunie 2026 la 14:30 UTCresolved

   This incident has been resolved.

1. 15 iunie 2026 la 17:44 UTCmonitoring

   Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.

2. 16 iunie 2026 la 04:15 UTCresolved

   Issue has been resolved and all funds have been released.

1. 10 iunie 2026 la 13:49 UTCinvestigating

   We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

2. 10 iunie 2026 la 16:19 UTCmonitoring

   Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.

3. 10 iunie 2026 la 21:56 UTCresolved

   All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.

1. 22 mai 2026 la 20:48 UTCmonitoring

   Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation.  We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.

2. 10 iunie 2026 la 22:33 UTCresolved

   This incident has been resolved.

1. 18 mai 2026 la 15:47 UTCmonitoring

   We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

2. 20 mai 2026 la 18:49 UTCresolved

   This incident has been resolved.

1. 3 martie 2026 la 15:15 UTCmonitoring

   If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

2. 3 martie 2026 la 22:23 UTCresolved

   Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.

1. 3 ianuarie 2026 la 15:52 UTCmonitoring

   The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.

2. 3 ianuarie 2026 la 17:15 UTCmonitoring

   We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.

3. 3 ianuarie 2026 la 23:07 UTCmonitoring

   Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.

4. 4 ianuarie 2026 la 03:46 UTCresolved

   We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .

1. 20 octombrie 2025 la 16:16 UTCidentified

   As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.

2. 20 octombrie 2025 la 17:46 UTCmonitoring

   We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

3. 20 octombrie 2025 la 19:53 UTCmonitoring

   We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.

4. 20 octombrie 2025 la 22:25 UTCresolved

   We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.