Istoricul incidentelor Paytrace

1. 8 septembrie 2026 la 05:38 UTCinvestigating

   Investigăm în prezent o problemă legată de platforma de procesare TSYS. În prezent, comercianţii care utilizează platforma TSYS nu primesc răspunsuri la cererile de tranzacţii.

2. 8 septembrie 2026 la 05:41 UTCresolved

   Procesarea tranzacţiilor TSYS este din nou funcţională la viteză maximă. Vom furniza o autopsie după ce vom aduna toate informaţiile din jurul cauzei.

Traducere automată din actualizarea oficială a incidentului.

1. 3 septembrie 2026 la 22:06 UTCinvestigating

   Serviciile PayTrace multiple se confruntă în prezent cu o întrerupere din cauza unei întreruperi extinse cu furnizorul nostru de cloud, Amazon Web Services (AWS). Echipa noastră de ingineri monitorizează în mod activ situaţia şi urmăreşte progresul AWS către o rezoluţie. Vom oferi o altă actualizare de îndată ce mai multe informații sunt disponibile.

2. 3 septembrie 2026 la 22:52 UTCresolved

   Echipa noastră de inginerie a confirmat că toate serviciile sunt acum pe deplin operaționale. Deși AWS nu și-a actualizat încă pagina de stare publică pentru a reflecta redresarea, monitorizarea noastră internă indică faptul că problema de bază este complet rezolvată. Mulţumesc pentru răbdare.

Traducere automată din actualizarea oficială a incidentului.

1. 13 august 2026 la 17:20 UTCinvestigating

   Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 13 august 2026 la 18:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 august 2026 la 20:51 UTCresolved

   This incident has been resolved.

1. 4 iunie 2026 la 23:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5 iunie 2026 la 00:27 UTCresolved

   This incident has been resolved.

1. 3 iunie 2026 la 19:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 iunie 2026 la 20:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3 iunie 2026 la 18:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 iunie 2026 la 18:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1 mai 2026 la 19:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1 mai 2026 la 20:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1 mai 2026 la 21:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30 aprilie 2026 la 19:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30 aprilie 2026 la 20:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30 aprilie 2026 la 21:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19 martie 2026 la 20:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19 martie 2026 la 20:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5 decembrie 2025 la 08:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5 decembrie 2025 la 09:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14 septembrie 2025 la 15:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14 septembrie 2025 la 17:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16 iulie 2025 la 14:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16 iulie 2025 la 15:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2 iulie 2025 la 14:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2 iulie 2025 la 22:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13 iunie 2025 la 01:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13 iunie 2025 la 01:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8 aprilie 2025 la 14:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8 aprilie 2025 la 16:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20 februarie 2025 la 16:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20 februarie 2025 la 17:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6 ianuarie 2025 la 15:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6 ianuarie 2025 la 15:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25 septembrie 2024 la 18:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25 septembrie 2024 la 18:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12 septembrie 2024 la 18:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12 septembrie 2024 la 19:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.

1. 27 august 2024 la 03:25 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 27 august 2024 la 03:29 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.