Istoricul incidentelor Payu Latam

1. 8 septembrie 2026 la 23:04 UTCinvestigating

   Dragă client Din 08 septembrie 2026 la 16:04:00 UTC -5 (ora Columbiei) identificăm probleme în procesarea tranzacţională cu TRANSBANK MALL în CHILE, pentru platforma PayU. Căderea tranzacţională este evidentă. Suntem în contact cu rețeaua prin intermediul canalelor de sprijin și colaborăm cu echipa noastră de sprijin pentru a obține o soluție rapidă, continuăm monitorizarea. Un subset mic al clienților noștri se confruntă cu tranzacții eronate, ne cerem scuze pentru orice inconvenient care ar putea fi cauza. Cu sinceritate, Serviciul client PayU

2. 9 septembrie 2026 la 05:11 UTCresolved

   Dragă Client, Incidentul a fost rezolvat, TRANSBANK MALL în CHILE pentru platforma PayU în ultimele 24 de minute funcționează. Cu sinceritate, Serviciul client PayU.

Traducere automată din actualizarea oficială a incidentului.

1. 29 august 2026 la 11:58 UTCresolved

   Dragă client La 28 august 2026, între orele 19:34:00 şi 22:14:00 (UTC-5), platforma PayU a suferit o degradare tranzacţională temporară care a afectat plăţile REDEBAN QR. Acest lucru a fost cauzat de o problemă cu furnizorul nostru terț, DING, care a returnat codul de răspuns B006 ("eroare tehnică în participantul primitor"). În consecință, un subset mic de tranzacții au dus la creșterea situației în curs, expirate sau erori. Echipele noastre de suport și inginerie au lucrat îndeaproape cu furnizorul pentru a rezolva problema. Serviciul și-a revenit complet, iar operațiunile sistemului au revenit la normal. Detalii incident: • Data eliberării: 28 august 2026 • Timp de pornire: 19:34:00 UTC-5 (ora Columbiei) • Timpul final: 22:14:00 UTC-5 (ora Columbiei) • Durata totală: 2 ore, 40 minute • Regiunea afectată: Columbia Ne cerem scuze pentru orice neplăceri cauzate de acest lucru şi apreciem răbdarea dumneavoastră. Mulţumesc. Cu sinceritate, Serviciul client PayU.

Traducere automată din actualizarea oficială a incidentului.

1. 28 august 2026 la 19:11 UTCinvestigating

   Dragă client De la 11:00 GMT - 5 avem probleme cu PSE în COLUMBIA pentru platforma PayU, au crescut tranzacţiile, ceea ce indică faptul că prezentăm o degradare tranzacţională, însă reţeaua nu prezintă o scădere totală. Lucrăm împreună cu echipa noastră de sprijin pentru a găsi o soluţie rapidă. Un subset mic al clienților noștri pot fi confruntați cu tranzacții refuzate, ne cerem scuze pentru orice inconveniente acest lucru poate fi cauza. Cu sinceritate, Serviciul client PayU.

2. 29 august 2026 la 02:06 UTCresolved

   Dragă Client, Incidentul a fost rezolvat, PSE în Columbia pentru platforma PayU în ultimele 83 de minute funcționează. Cu sinceritate, Serviciul client PayU.

Traducere automată din actualizarea oficială a incidentului.

1. 23 august 2026 la 06:29 UTCinvestigating

   Dragă client Din 23 august 2026 la 00:34:00 UTC -5 (ora Columbiei) avem probleme cu PRISMA în ARGENTINA pentru platforma PayU, au scăzut tranzacțiile cu coduri de răspuns cum ar fi NOT ACCEPTED TRANSACTION, ceea ce indică faptul că prezentăm o degradare tranzacțională, totuși, rețeaua nu prezintă o scădere totală. Lucrăm împreună cu echipa noastră de sprijin pentru a găsi o soluţie rapidă. Un subset mic al clienților noștri poate fi experimentat tranzacții eșuate / refuzate, ne cerem scuze pentru orice inconvenient care ar putea fi cauza. Cu sinceritate, Serviciul client PayU.

2. 23 august 2026 la 07:16 UTCresolved

   Dragă Client, De la 01:56 ore problema a fost rezolvată, PRISMA AR în ARGENTINA pentru platforma PAYU GPO Latam funcționează în mod normal. Stabilitatea rețelei este confirmată de la sfârșitul lor și normalitatea tranzacțiilor este dovedită. Cu sinceritate, Serviciul client PayU.

Traducere automată din actualizarea oficială a incidentului.

1. 15 august 2026 la 15:04 UTCidentified

   Dragă client De la ora 09:00 GMT - 5 avem probleme cu PSE în COLUMBIA pentru platforma PayU, tranzacţiile au scăzut, ceea ce indică faptul că prezentăm o degradare tranzacţională, însă reţeaua nu prezintă o scădere totală. Lucrăm împreună cu echipa noastră de sprijin pentru a găsi o soluţie rapidă.

2. 15 august 2026 la 15:19 UTCresolved

   Dragă Client, Incidentul a fost rezolvat, PSE în țară pentru platforma PayU în ultimele 6 minute funcționează. Cu sinceritate, Serviciul client PayU.

Traducere automată din actualizarea oficială a incidentului.

1. 30 iunie 2026 la 14:58 UTCinvestigating

   Dragă client Din 09:32 GMT - 5 avem probleme cu MOVII în COLUMBIA pentru platforma PayU, a scăzut tranzacțiile majorate cu coduri de răspuns cum ar fi INTERN PAYMENT PROVIDER ERROR, ceea ce indică faptul că prezentăm o degradare tranzacțională, totuși, rețeaua nu prezintă o scădere totală. Lucrăm împreună cu echipa noastră de sprijin pentru a găsi o soluţie rapidă. Un subset mic al clienților noștri pot fi confruntați cu tranzacții refuzate, ne cerem scuze pentru orice inconveniente acest lucru poate fi cauza. Cu sinceritate, Serviciul client PayU.

2. 30 iunie 2026 la 15:25 UTCresolved

   Dragă Client, De la ora 10:00 GMT - 5 incidentul a fost rezolvat, MOVII în Columbia pentru platforma PAYU este operațional și funcțional. Cu sinceritate, Serviciul client PayU.

Traducere automată din actualizarea oficială a incidentului.

1. 23 iunie 2026 la 17:18 UTCinvestigating

   Dragă client Deoarece GMT 10:20 - 5 avem probleme cu PSE în COLUMBIA pentru platforma PayU, tranzacțiile au scăzut cu coduri de răspuns cum ar fi BANK UNREACHABLE, ceea ce indică faptul că prezentăm o degradare tranzacțională, totuși, rețeaua nu prezintă o scădere totală. Lucrăm împreună cu echipa noastră de sprijin pentru a găsi o soluţie rapidă. Un subset mic al clienților noștri pot fi confruntați cu tranzacții refuzate, ne cerem scuze pentru orice inconveniente acest lucru poate fi cauza. Cu sinceritate, Serviciul client PayU.

2. 23 iunie 2026 la 21:22 UTCresolved

   Dragă Client, Incidentul a fost rezolvat, PSE în ŢARA pentru platforma PayU în ultimele 287 minute funcţionează. Cu sinceritate, Serviciul client PayU.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iunie 2026 la 14:40 UTCresolved

   Dear customer,  We are writing to notify you about The payment processing Network in COLOMBIA, REDEBAN had a service degradation, which occurred during the last few hours due to a security certificate update on their end. Please find the event details below for your visibility and monitoring: Affected: REDEBAN Root Cause: Certificate update for the domain: www.txsprodrbm.com Time Window: From June 21, 2026, at 23:59 to June 22, 2026, at 05:00 GTM -5 Impact: Service degradation during this timeframe, which may have caused intermittent timeouts, communication errors, or transaction declines through this specific channel. Current Status The scheduled maintenance window has now concluded. We are currently in a monitoring phase to ensure that the transaction flow with the new certificate has fully stabilized

1. 11 iunie 2026 la 13:58 UTCinvestigating

   Dear Customer Since 2:35 Hours GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions decrease with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 iunie 2026 la 13:47 UTCresolved

   Dear Customer, The incident has been resolved, IZIPAY in PERU for the PayU platform in the last 890 minutes is operating. Sincerely, PayU customer service.

1. 24 mai 2026 la 09:28 UTCinvestigating

   Dear Customer Since 3:30 GMT - 5 we are experiencing problems with REDEBAN QR (BRE-B) in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

2. 24 mai 2026 la 21:07 UTCresolved

   Dear Customer, Since 15:30 GMT-5 the problem has been solved, REDEBAN QR (BRE-B) in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22 mai 2026 la 23:08 UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with BANCOLOMBIA BANK in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22 mai 2026 la 23:38 UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22 mai 2026 la 22:48 UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22 mai 2026 la 23:36 UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22 mai 2026 la 01:22 UTCinvestigating

   Dear Customer Since 20:10 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22 mai 2026 la 02:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 mai 2026 la 02:28 UTCresolved

   Dear Customer, Since 21:10 hs. the problem has been solved,ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 19 mai 2026 la 07:07 UTCinvestigating

   Dear Customer Since 01:40 GMT - 5 we are having problems with YAPE in PERU for PayU platform, declined transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 19 mai 2026 la 09:59 UTCresolved

   Dear Customer, Since 04:30 GMT-5 the problem has been solved,YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 14 mai 2026 la 15:33 UTCinvestigating

   Dear Customer Since 10:15 GMT - 5 we are having problems with YAPE in PERU for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 14 mai 2026 la 15:42 UTCresolved

   Dear Customer, Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 14 mai 2026 la 15:24 UTCinvestigating

   Dear Customer We are having problems with BANCOMER BANK REFERENCED in MEXICO for PayU platform, pending transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 14 mai 2026 la 21:22 UTCresolved

   Dear Customer, Since the 16:00 GMT - 5 the problem has been solved, BANCOMER BANK REFERENCED in Mexico for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.

1. 12 mai 2026 la 15:46 UTCinvestigating

   Dear Customer, Since 10:00 GMT - 5 we are experiencing problems with our Merchant Panel in LATAM for the PayU platform. We are working together with the Support Team to get a quick solution. We apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 mai 2026 la 17:30 UTCresolved

   Dear Customer, Since 11:19 GMT-5 the incident has been resolved, MERCHANT PANEL in COLOMBIA for the PAYU platform is operational and functional Sincerely, PayU customer service.

1. 12 mai 2026 la 11:52 UTCinvestigating

   Dear Customer Since 06:47 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 mai 2026 la 12:45 UTCresolved

   Dear Customer, Since 07:34 GMT-5. The problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 12 mai 2026 la 03:23 UTCinvestigating

   Dear Customer Since 22:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 mai 2026 la 04:06 UTCresolved

   Dear Customer, Since 22:45 GMT-5 the problem has been solved,ACH-PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 11 mai 2026 la 23:03 UTCinvestigating

   Dear Customer Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 11 mai 2026 la 23:46 UTCresolved

   Dear Customer, Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.