Istoricul incidentelor Pbs

1. 31 iulie 2026 la 15:53 UTCinvestigating

   Investigăm în prezent unele întârzieri și time-out în consola MVault. Unele alte platforme care sunt legate pot, de asemenea, unele dificultăți.

2. 31 iulie 2026 la 21:24 UTCinvestigating

   Echipa de ingineri continuă să lucreze la această problemă. Suntem conştienţi că este posibil ca membrii să nu fie în măsură să semneze pe aplicaţiile lor sau pbs.org în acest moment şi lucrăm pentru a rezolva problema cât mai curând posibil.

3. 31 iulie 2026 la 21:47 UTCmonitoring

   Vineri seara (31 iulie 2026), au existat rapoarte suplimentare de probleme cu semnarea în aplicația PBS și redarea de videoclipuri. Echipa de inginerie a implementat modificări suplimentare pentru a atenua problema, și majoritatea utilizatorilor care au contactat PBS Support la acel moment au raportat că funcționalitatea a revenit rapid la normal. Echipa noastră de inginerie continuă să monitorizeze acest lucru și să investigheze cauza principală pentru a preveni problemele viitoare. În cazul în care orice telespectatori încă raportează erori, ne-ar sugera având repornire vizualizator sau ciclu de putere dispozitivul lor, adică deconectați dispozitivul pentru un minut și apoi conectați-l înapoi în și retry. În cazul în care vizualizatorul primește în continuare o eroare, vă rugăm să trimiteți un bilet de sprijin la https://help.pbs.org/support/tickets/noua listă a dispozitivului și o scurtă descriere a problemei cu care se confruntă.

4. 2 august 2026 la 23:53 UTCmonitoring

   Continuăm să monitorizăm orice alte probleme.

5. 3 august 2026 la 23:56 UTCresolved

   Acest incident a fost complet rezolvat. Investigația și rezoluția echipei noastre de inginerie vor ajuta la prevenirea incidentelor ulterioare și vor îmbunătăți stabilitatea și performanța rețelei/platformei noastre în mișcare. În cazul în care orice telespectatori încă raportează orice probleme, ne-ar sugera având repornire telespectator sau ciclu de putere dispozitivul lor, adică deconectați dispozitivul pentru un minut și apoi conectați-l înapoi în și retry. În cazul în care vizualizatorul primește o eroare sau continuă să aibă probleme, vă rugăm să trimiteți un bilet de sprijin la https://help.pbs.org/support/tickets/new listating their device and a short description of the issue they are still experience, and we our PBS Support Team will be enjoy to support.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iunie 2026 la 14:22 UTCinvestigating

   Investigăm în prezent o problemă care împiedică utilizatorii unor modele Samsung TV să deschidă și să încarce aplicația PBS. Utilizatorii pot raporta văzând un ecran albastru solid, un ecran întunecat sau o pictogramă de încărcare care nu se completează niciodată atunci când deschid aplicația. Credem că majoritatea utilizatorilor sunt pe modele TV Samsung 2017, cel mai adesea notate cu un 'M' sau 'MU' în numărul de model. Alte dispozitive care susțin aplicația PBS și Samsung TVs lansate după 2017 par să nu fie afectate de această problemă. Vom continua să actualizăm această pagină în timp ce investigaţia noastră continuă.

2. 23 iunie 2026 la 18:42 UTCmonitoring

   Un hotfix a fost eliberat pentru a aborda această problemă. Dispozitivele telespectatorilor vor primi automat hotfixul și actualizarea la cea mai recentă versiune a aplicației PBS cu experiența fixă. Pentru unii telespectatori acest lucru va fi imediat, dar pentru oricine încă se confruntă cu problema, vă recomandăm să verificați pe aplicația lor mai târziu astăzi pentru a permite mai mult timp pentru Samsung pentru a livra actualizarea aplicației la dispozitivul lor. Vom continua să monitorizeze pentru rapoarte suplimentare pe tot parcursul zilei de azi și mâine pentru a evalua performanța hotfix lui.

3. 24 iunie 2026 la 14:35 UTCmonitoring

   Am continuat să primim mesaje de la utilizatori că ei încă se confruntă cu probleme care încarcă aplicația PBS pe televizoarele Samsung lansate în 2017. Anchetăm din nou această problemă și vom continua să monitorizăm rapoartele.

4. 24 iunie 2026 la 20:14 UTCmonitoring

   Continuăm să lucrăm la un alt hotfix pentru a aborda problema care afectează telespectatorii de pe modelele Samsung 2017 și vizează mâine lansarea celui de-al doilea hotfix. În acest moment, nu suntem conştienţi de nimic legat de dispozitivele afectate, iar acest fix continuă să fie o prioritate majoră pentru echipele noastre.

5. 25 iunie 2026 la 14:50 UTCmonitoring

   Al doilea hotfix a fost eliberat. Dispozitivele telespectatorilor vor primi automat hotfixul și actualizarea la cea mai recentă versiune a aplicației PBS cu experiența fixă. Pentru unii telespectatori acest lucru va fi imediat, dar pentru oricine încă se confruntă cu problema, vă recomandăm să verificați pe aplicația lor mai târziu astăzi pentru a permite mai mult timp pentru Samsung pentru a livra actualizarea aplicației la dispozitivul lor. Vom continua să monitorizeze pentru rapoarte suplimentare pe parcursul zilei de azi și mâine pentru a evalua performanța al doilea hotfix lui.

6. 29 iunie 2026 la 17:01 UTCresolved

   Acest incident a fost rezolvat în urma unei reluări a aplicaţiei PBS de la Samsung TVs vinerea trecută, 26 iunie.

Traducere automată din actualizarea oficială a incidentului.

1. 16 iunie 2026 la 15:26 UTCidentified

   We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.

2. 16 iunie 2026 la 20:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 iunie 2026 la 15:36 UTCresolved

   This incident has been resolved.

1. 4 iunie 2026 la 22:09 UTCidentified

   Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.

2. 8 iunie 2026 la 15:32 UTCresolved

   All users on Amazon Fire Tablets have had their access to the PBS app restored.

1. 27 aprilie 2026 la 15:05 UTCidentified

   We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.

2. 27 aprilie 2026 la 15:38 UTCmonitoring

   A fix has been implemented and we’re monitoring the results.

3. 27 aprilie 2026 la 18:15 UTCresolved

   This incident has been resolved.

1. 9 martie 2026 la 17:16 UTCinvestigating

   We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.

2. 11 martie 2026 la 13:21 UTCidentified

   A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.

3. 12 martie 2026 la 12:28 UTCresolved

   A hotfix has been released and pasting to components in Bento is functional again.

1. 11 februarie 2026 la 15:18 UTCinvestigating

   We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.

2. 11 februarie 2026 la 15:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org

3. 11 februarie 2026 la 16:42 UTCresolved

   This incident has been resolved.

1. 10 februarie 2026 la 21:29 UTCidentified

   PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status

2. 11 februarie 2026 la 13:26 UTCresolved

   AWS resolved this issue late last night. All PBS services should now be normal.

1. 30 ianuarie 2026 la 13:53 UTCidentified

   We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.

2. 30 ianuarie 2026 la 20:55 UTCmonitoring

   A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.

3. 10 februarie 2026 la 13:52 UTCresolved

   This incident has been resolved.

1. 15 decembrie 2025 la 17:55 UTCinvestigating

   We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org

2. 16 decembrie 2025 la 15:11 UTCmonitoring

   We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.

3. 18 decembrie 2025 la 15:31 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 18 decembrie 2025 la 15:31 UTCresolved

   This incident has been resolved.

1. 6 noiembrie 2025 la 16:17 UTCinvestigating

   We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.

2. 6 noiembrie 2025 la 21:14 UTCinvestigating

   We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.

3. 10 noiembrie 2025 la 14:06 UTCresolved

   We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

1. 4 noiembrie 2025 la 13:05 UTCinvestigating

   We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.

2. 4 noiembrie 2025 la 17:28 UTCmonitoring

   We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.

3. 5 noiembrie 2025 la 12:40 UTCresolved

   This incident has been resolved.

1. 20 octombrie 2025 la 15:30 UTCidentified

   About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status

2. 20 octombrie 2025 la 16:36 UTCmonitoring

   All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

3. 20 octombrie 2025 la 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20 octombrie 2025 la 23:22 UTCresolved

   The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

1. 25 iulie 2025 la 18:03 UTCidentified

   We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.

2. 20 august 2025 la 12:32 UTCresolved

   A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

1. 22 iulie 2025 la 13:48 UTCinvestigating

   We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.

2. 22 iulie 2025 la 15:53 UTCresolved

   This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

1. 21 iulie 2025 la 19:47 UTCinvestigating

   We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.

2. 21 iulie 2025 la 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 iulie 2025 la 15:53 UTCresolved

   This incident has been resolved.

1. 15 iulie 2025 la 13:09 UTCinvestigating

   We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.

2. 15 iulie 2025 la 14:11 UTCmonitoring

   Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.

3. 15 iulie 2025 la 16:42 UTCresolved

   This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

1. 28 aprilie 2025 la 17:23 UTCidentified

   This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

2. 30 aprilie 2025 la 15:45 UTCresolved

   This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

1. 21 aprilie 2025 la 21:55 UTCresolved

   There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].

1. 14 martie 2025 la 16:06 UTCidentified

   Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

2. 24 martie 2025 la 20:51 UTCresolved

   This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.