Istoricul incidentelor Pike13

1. 6 iulie 2026 la 13:47 UTCinvestigating

   În prezent, tranzacţiile cu cardul de credit pentru unii furnizori eşuează. Investigăm erori de conexiune la poarta de plată.

2. 6 iulie 2026 la 13:50 UTCinvestigating

   Poarta INM a confirmat că au probleme de conectivitate. Puteți urmări aici: https://status.tranzactiongateway.com/

3. 6 iulie 2026 la 14:09 UTCidentified

   NMI lucrează la rezolvarea problemei lor.

4. 6 iulie 2026 la 14:57 UTCidentified

   Nu am văzut nicio eroare de intrare a NMI în ultimele 10 minute. INM nu a confirmat încă că au rezolvat această problemă, deci încă monitorizăm.

5. 6 iulie 2026 la 15:09 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

6. 6 iulie 2026 la 15:17 UTCresolved

   INM şi-a rezolvat problema conectivităţii. Acest lucru este acum rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 30 mai 2026 la 18:09 UTCinvestigating

   We have contacted Celero about connectivity issues that started 5:00am PDT today.

2. 30 mai 2026 la 20:55 UTCmonitoring

   Connectivity errors have ceased as of 30 minutes ago, but we have not yet received confirmation from Celero that the the issue is fully resolved.

3. 30 mai 2026 la 21:46 UTCresolved

   This incident has been resolved.

1. 28 mai 2026 la 13:49 UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 28 mai 2026 la 13:59 UTCresolved

   We're back. Front Desk is up and running. Sorry for any trouble.

1. 28 mai 2026 la 13:47 UTCinvestigating

   We are currently investigating this issue.

2. 28 mai 2026 la 13:58 UTCresolved

   The issue has been resolved.

1. 19 aprilie 2026 la 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 19 aprilie 2026 la 14:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 aprilie 2026 la 14:44 UTCresolved

   The incident has been resolved. Systems are back to normal. We are investigating root cause and prevention steps.

1. 18 martie 2026 la 00:23 UTCinvestigating

   Our partner SmartWaiver is having technical issues. Waivers in Pike13, which all use the SmartWaiver service, are not working. We have opened a support ticket with them.

2. 18 martie 2026 la 00:29 UTCinvestigating

   SmartWavier status can be viewed at https://status.smartwaiver.com/.

3. 18 martie 2026 la 02:13 UTCinvestigating

   SmartWaiver says they have identified the problem and are working to resolve it. No estimated time to resolution yet.

4. 18 martie 2026 la 02:41 UTCresolved

   There have been no waiver errors in the past 20 minutes. SmartWaiver says they have fixed the issue.

1. 9 martie 2026 la 15:25 UTCinvestigating

   We are currently investigating this issue.

2. 9 martie 2026 la 16:15 UTCmonitoring

   The database outage is over. Historical activities records will not display currently. We are starting the process of back filling those records into the rebuilt table.

3. 9 martie 2026 la 18:17 UTCmonitoring

   Backfill of historical activities is progressing starting with most recent history to oldest. It will take several hours.

4. 9 martie 2026 la 19:50 UTCmonitoring

   Activities data has been restored from present back to November 1, 2025. The restore is continuing and is processing approximately 1 million records per minute going backwards in historical order. All records going all the way back to the year 2012 will be restored by tomorrow.

5. 9 martie 2026 la 19:50 UTCresolved

   This incident has been resolved.

1. 20 decembrie 2025 la 18:22 UTCresolved

   Background processes exhausted system memory. We restarted services and background jobs caught up by 9:15am PST. We have added more redundancy to prevent future occurrences. We have also improved system monitoring for this event so that we will have faster resolution in the future.

1. 17 decembrie 2025 la 17:06 UTCinvestigating

   Our engineers are investigating slow performance and page load times across the platform.

2. 17 decembrie 2025 la 17:20 UTCmonitoring

   Performance has returned to normal, but we are continuing to monitor and investigate.

3. 17 decembrie 2025 la 17:56 UTCresolved

   This incident has been resolved. The primary impact was to search (searching for clients, searching for staff member, etc.).

1. 2 august 2025 la 00:48 UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 2 august 2025 la 00:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 august 2025 la 01:09 UTCresolved

   Systems have returned to normal status.

1. 1 august 2025 la 00:11 UTCinvestigating

   We are currently investigating this issue.

2. 1 august 2025 la 00:26 UTCresolved

   This incident has been resolved.

1. 9 iulie 2025 la 14:02 UTCinvestigating

   We are currently investigating an issue with reporting data not being updated.

2. 9 iulie 2025 la 15:40 UTCinvestigating

   The issue has been resolved. Replication is catching up. Stay tuned here for updates on latency reduction until fully caught up.

3. 9 iulie 2025 la 15:49 UTCinvestigating

   Reporting latency is currently approximately 24 hours behind.

4. 9 iulie 2025 la 16:32 UTCinvestigating

   Data latency in reporting continues to slowly decrease. We are constantly monitoring the situation and will update this page at least once every four hours with the current latency until reporting data reaches expected parameters. We expect full resolution by end of day today.

5. 9 iulie 2025 la 18:26 UTCmonitoring

   Latency continues to decrease slowly as the system processes all of the data from yesterday. It will decrease more rapidly once all of the data from peak activity hours yesterday has been processed. We still expect reporting to be fully caught up to normal latency by the end of the day today.

6. 9 iulie 2025 la 20:13 UTCmonitoring

   Reporting data is now loaded up to 4:30pm EDT yesterday (July 8). It still needs to process the remainder of July 8, and of course catch up on July 9.

7. 9 iulie 2025 la 23:54 UTCmonitoring

   Reporting data is now loaded up to 6:20pm EDT yesterday (July 8). Slow going as it churns through peak-time data.

8. 10 iulie 2025 la 03:53 UTCmonitoring

   Latency is dropping more rapidly. The system has now moved on to processing data from today (July 9).

9. 10 iulie 2025 la 13:08 UTCmonitoring

   Reporting data is now loaded up to July 9 6:15pm EDT. Still a ways to go.

10. 10 iulie 2025 la 18:21 UTCmonitoring

    Reporting data is now loaded up through end of day July 9 EDT.

11. 10 iulie 2025 la 22:00 UTCmonitoring

    Reporting data is now loaded up through today (July 10) 1:15pm EDT. Nearly caught up now.

12. 11 iulie 2025 la 04:01 UTCresolved

    Reporting data latency has returned to normal.

1. 12 iunie 2025 la 13:16 UTCinvestigating

   External partner SmartWaiver is having issues. This is preventing Pike13 users from signing waivers. https://status.smartwaiver.com/

2. 12 iunie 2025 la 14:25 UTCresolved

   SmartWaiver restored their service about 25 minutes ago.

1. 5 februarie 2025 la 22:17 UTCresolved

   Server pool failed to scale up with increasing load. Fixed.

1. 22 noiembrie 2024 la 00:39 UTCresolved

   Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.

1. 14 octombrie 2024 la 22:32 UTCinvestigating

   Pike13 had been intermittently slow throughout the day. We are investigating.

2. 14 octombrie 2024 la 23:19 UTCinvestigating

   We are going to replace the hardware for the database in 10 minutes from now. There will be a 5-minute outage.

3. 14 octombrie 2024 la 23:28 UTCinvestigating

   Slightly delayed while complete a full database backup first. Estimated time of outage now 11:00pm EDT.

4. 15 octombrie 2024 la 03:08 UTCinvestigating

   The hardware replacement is in progress.

5. 15 octombrie 2024 la 03:25 UTCresolved

   Maintenance complete. Systems operating normally now. We will be monitoring for recurrence of the intermittent slowness.

1. 14 octombrie 2024 la 15:37 UTCinvestigating

   We are currently investigating this issue.

2. 14 octombrie 2024 la 15:47 UTCresolved

   Database restart. All system operational. Continuing to monitor performance.

1. 11 septembrie 2024 la 18:48 UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 11 septembrie 2024 la 18:51 UTCinvestigating

   There does not appear to be any operational impact, but we are checking to be certain.

3. 11 septembrie 2024 la 19:02 UTCresolved

   One of the servers in the Reporting API cluster had connectivity issues and was removed from rotation. The other servers in the cluster were able to handle all of the traffic, which is the purpose of having the redundancy. Everything working normally.

1. 19 august 2024 la 15:11 UTCinvestigating

   We are currently investigating this issue.

2. 19 august 2024 la 15:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 august 2024 la 15:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 august 2024 la 15:39 UTCresolved

   This incident has been resolved.

5. 19 august 2024 la 18:24 UTCpostmortem

   After further analysis, it has been determined that this issue only affected Pike13 Support staff. No customers or clients were impacted.

1. 31 iulie 2024 la 12:07 UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 31 iulie 2024 la 12:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 31 iulie 2024 la 12:27 UTCmonitoring

   Systems are back up. Still investigating cause and stability.

4. 31 iulie 2024 la 12:33 UTCresolved

   We're back. Pike13 is up and running. Sorry for any trouble.