Istoricul incidentelor Planning Center

1. 5 septembrie 2026 la 17:17 UTCinvestigating

   În prezent cercetăm alertele conform cărora unele stații inactive nu pot primi actualizări live după 2 ore de inactivitate (de exemplu, modificări ale șablonului). Echipa noastră investighează cauza întreruperii şi încearcă să găsească o soluţie. Interactiunea manuala cu statia va rezolva problema intre timp.

2. 5 septembrie 2026 la 18:01 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 6 septembrie 2026 la 10:28 UTCinvestigating

   Soluţiile puse în aplicare nu au rezolvat pe deplin problema, aşa că continuăm să investigăm cauza principală. Posturile inactive pot încă să rateze actualizări live (de exemplu, modificări ale șablonului) după 2 ore de inactivitate. Dacă o stație apare de la data, faceți clic pe butonul "Începe peste" pentru a restabili actualizări live.

4. 6 septembrie 2026 la 17:18 UTCmonitoring

   A fost pusă la punct o soluţie şi continuăm să monitorizăm rezultatele.

5. 6 septembrie 2026 la 18:18 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 2 septembrie 2026 la 14:34 UTCidentified

   Clienții pot experimenta probleme atunci când încearcă să proceseze donații. Echipa noastră a identificat cauza şi lucrează la o rezoluţie.

2. 2 septembrie 2026 la 14:37 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 2 septembrie 2026 la 14:39 UTCmonitoring

   Am implementat un fix şi vedem rate de eroare cum scad. Donaţiile ar trebui să fie procesate cu succes acum şi vom continua monitorizarea.

4. 2 septembrie 2026 la 15:12 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 12 iulie 2026 la 16:16 UTCinvestigating

   Cercetăm rapoartele unor staţii care nu pot încărca Check-Ins şi care arată o eroare de 403. Echipa noastră investighează cauza întreruperii şi lucrează la rezolvarea problemei.

2. 12 iulie 2026 la 16:25 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 12 iulie 2026 la 16:39 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 12 iulie 2026 la 19:27 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 11 iulie 2026 la 18:52 UTCinvestigating

   Utilizatorii pot experimenta probleme de logare în conturile lor. Echipa noastră investighează cauza întreruperii şi lucrează la restabilirea accesului deplin.

2. 11 iulie 2026 la 19:09 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 11 iulie 2026 la 19:09 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 12 iulie 2026 la 01:25 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 23 iunie 2026 la 21:24 UTCresolved

   Serviciile s-au confruntat cu o scurta pana de 3 minute datorita intrebarilor de date in timpul intretinerii programate. Problema a fost rezolvată la 1:50 PM Pacific, iar serviciile au fost stabile de atunci. Ne cerem scuze pentru orice întrerupere care ar fi putut fi cauzată.

Traducere automată din actualizarea oficială a incidentului.

1. 7 iunie 2026 la 14:17 UTCinvestigating

   On sermon channels livestreaming with a persistent YouTube embed link, congregants may see intermittent video disruptions when viewing on Church Center (both app and web). We are currently investigating.

2. 7 iunie 2026 la 15:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 iunie 2026 la 15:32 UTCresolved

   This incident has been resolved.

1. 13 mai 2026 la 00:25 UTCinvestigating

   We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).

2. 13 mai 2026 la 01:56 UTCidentified

   We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.

3. 13 mai 2026 la 11:00 UTCresolved

   We have resolved the issue affecting new account creation in the Church Center app. To receive the update, force close the app and reopen it — this may take a few attempts. You can confirm you have the latest version by checking your profile for v2026.5.6 Build#5792 Update f212.

1. 10 mai 2026 la 19:49 UTCinvestigating

   Our team is aware of and looking into some reports of event registrations unable to be completed.

2. 10 mai 2026 la 19:51 UTCidentified

   Our team has identified the issue preventing some event registrations from being completed and are working on a fix.

3. 10 mai 2026 la 20:13 UTCresolved

   This incident has been resolved and registering for events should be back to fully operational.

1. 15 aprilie 2026 la 13:40 UTCidentified

   We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.

2. 15 aprilie 2026 la 15:09 UTCidentified

   Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.

3. 15 aprilie 2026 la 16:23 UTCidentified

   We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2

4. 15 aprilie 2026 la 19:49 UTCidentified

   Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

5. 15 aprilie 2026 la 22:52 UTCidentified

   We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

6. 16 aprilie 2026 la 01:14 UTCresolved

   The fix has been approved and shipped to the App Store in the form of a new version update, 6.8.2 This issuwchasxnow been resolved.

1. 9 aprilie 2026 la 15:44 UTCinvestigating

   Users may experience an error message when attempting to send chat messages in the Church Center app. Our team is currently investigating the issue to identify the cause and restore full functionality.

2. 9 aprilie 2026 la 16:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 aprilie 2026 la 16:22 UTCresolved

   Our team has completed a fix, and sending messages through Chat will no longer trigger an error.

1. 18 martie 2026 la 13:37 UTCinvestigating

   Customers may experience issues with certain buttons not being visible unless hovered over, such as "New Batch" or "Enter Pledge." Our team is working to resolve the issue promptly.

2. 18 martie 2026 la 13:58 UTCresolved

   This has been resolved. All buttons are visible again.

1. 3 martie 2026 la 15:18 UTCinvestigating

   Customers may experience difficulties accessing the People product. Our team is currently investigating the cause of this disruption.

2. 3 martie 2026 la 15:28 UTCmonitoring

   People is back up and running. We’re currently evaluating whether any follow-up actions are needed.

3. 3 martie 2026 la 15:56 UTCresolved

   This has been fully resolved.

1. 26 februarie 2026 la 19:02 UTCinvestigating

   Users may experience issues with Calendar Kiosks not displaying events. Our team is currently investigating the cause of this disruption.

2. 26 februarie 2026 la 19:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 februarie 2026 la 19:55 UTCresolved

   This incident has been resolved.

1. 14 februarie 2026 la 22:08 UTCinvestigating

   Users may experience difficulties printing from the Services mobile app as the AirPrint option is not showing the native print options as expected. We are currently investigating the issue.

2. 14 februarie 2026 la 22:50 UTCidentified

   We have identified the issue and are working on a fix via a new app version update.

3. 15 februarie 2026 la 02:51 UTCidentified

   Our team has implemented a fix for plan printing in the Services mobile app that is currently under App Store review. Once approved it’ll be available in the app store for download.

4. 15 februarie 2026 la 05:12 UTCidentified

   Our team has submitted for an expedited review from the App Store for a fix that addresses an AirPrinting issue within Services mobile. Once approved a new Services mobile version (iOS) will release to the App Store immediately and be available for download.

5. 15 februarie 2026 la 14:01 UTCidentified

   Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (6.7.7) in the App Store with a fix for airprinting. In the meantime, if you are needing to print your order of service, you can print from the mobile browser or services web view. We'll keep you updated on the status.

6. 15 februarie 2026 la 16:34 UTCresolved

   This incident has been resolved. You can get the updated Services mobile iOS app version (6.7.7) in the App Store, which includes a fix for AirPrinting.

1. 22 ianuarie 2026 la 20:38 UTCidentified

   We are currently experiencing email delivery issues to Outlook/Microsoft 365 addresses due to a temporary error on Microsoft's side. We are actively monitoring the situation and emails are being retried automatically and should be successfully sent once Microsoft fixes the issue. We'll post an update once services are restored to normal.

2. 23 ianuarie 2026 la 13:54 UTCresolved

   Microsoft has resolved their issue, and our delivery rates have returned to normal. Outgoing emails that had previously bounced during this incident have been successfully delivered.

1. 17 ianuarie 2026 la 17:03 UTCinvestigating

   We are currently investigating issues with Music Stand sessions not syncing on iOS devices when using the Pusher connection path. - Multipeer connections remain unaffected.

2. 17 ianuarie 2026 la 17:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 ianuarie 2026 la 17:45 UTCidentified

   We’ve identified the cause of page turns not syncing for Music Stand Sessions joined via Pusher, and we’re working on a fix that will ship in an upcoming App Store update. If you’re currently in an active service on iOS, switch your Session connection to Multipeer to keep Sessions running without interruption.

4. 17 ianuarie 2026 la 19:12 UTCidentified

   Our team is actively working on getting a new iOS version build with a fix to address Music Stand sessions not syncing for specific connection types. If you’re currently in an active service on iOS and need sessions, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll update the status every 30 minutes to keep you up-to-date.

5. 17 ianuarie 2026 la 19:49 UTCmonitoring

   A fix has been verified via our internal builds and an approved fix has been sent to the App Store for expedited review. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. We'll keep you updated every 30 minutes on the status.

6. 17 ianuarie 2026 la 20:34 UTCmonitoring

   Our implemented fix is still awaiting App Store review before being made available in the App Store for download. We'll continue to update this status on the status of the Store review.

7. 17 ianuarie 2026 la 21:25 UTCmonitoring

   Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. In the meantime, if you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll keep you updated on the status.

8. 17 ianuarie 2026 la 23:18 UTCmonitoring

   Our patch fix is still awaiting review from the App Store. In the meantime, if you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll continue updating the status page on the App Store review status.

9. 18 ianuarie 2026 la 00:45 UTCmonitoring

   Update: Our Music Stand connected sessions fix is still waiting App Store review with Apple. Once reviewed and approved we'll update this status page. If you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption.

10. 18 ianuarie 2026 la 02:26 UTCmonitoring

    Update: We’re awaiting App Store approval for a release that fixes Music Stand Sessions sync. We’ll keep this incident updated.

11. 18 ianuarie 2026 la 04:17 UTCmonitoring

    We’re still awaiting App Store approval for a release that addresses an issue with Music Stand Sessions sync using Pusher connection. In the meantime, you can use sessions with "multipeer" connection to utilize the feature without interruption.

12. 18 ianuarie 2026 la 07:17 UTCmonitoring

    Update; App Store approval is still pending review. We’ll continue to monitor the status of the review which addresses an issue with Music Stand sessions around syncing page turning. In the meantime, you can use sessions with "multipeer" connection to utilize the feature without interruption.

13. 18 ianuarie 2026 la 11:24 UTCmonitoring

    Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. In the meantime, if you are needing to use sessions for service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll keep you updated on the status.

14. 18 ianuarie 2026 la 17:17 UTCresolved

    This incident has been resolved and the App Store has approved our patch fix that addressed a bug with Music Stand sessions not correctly syncing page turns across devices. Update to our latest build in the App Store Music Stand(4.7.3) to receive the fix.

1. 13 noiembrie 2025 la 18:38 UTCinvestigating

   Our team is investigating users experiencing issues accessing Rehearsal Mix search features and files not playing correctly or display licensing errors.

2. 13 noiembrie 2025 la 19:00 UTCresolved

   The Multitracks Team has implemented a fix that fixed an issue with Multitracks searches being down as well as RehearsalMix files returning an error message. Things should be back to normal.

1. 9 noiembrie 2025 la 15:04 UTCinvestigating

   Users may experience errors or degraded performance when accessing services reliant on the Multitracks API. We are currently investigating the issue to restore full functionality.

2. 9 noiembrie 2025 la 15:25 UTCidentified

   The issue has been identified and our team is working on a fix.

3. 9 noiembrie 2025 la 15:42 UTCresolved

   We experienced a service disruption caused by an unexpected spike from outbound API requests from our system to Multitracks. This led to instability in both their API and our own services that rely on it. A fix has been implemented on our side, and all services should be back to normal.

4. 13 noiembrie 2025 la 21:31 UTCpostmortem

   # **Post-Mortem: Service Disruption Caused by Excessive Outbound API Requests to Multitracks** **Date of Incident:** November 9, 2025 **Duration:** ~1 hour **Impacted:** MultiTracks integration; indirect impact to Services and Check-Ins ## **Overview** On November 9, Planning Center experienced a disruption in our MultiTracks integration caused by an internal change to our caching logic. This change unintentionally triggered a large spike in outbound API requests to MultiTracks, which led to their service throttling our traffic. The resulting failures also caused secondary errors in Planning Center services that rely on responses from that API. This issue was rooted in Planning Center’s system behavior, and we take full responsibility for the impact. ## **What Happened** A caching pattern change dramatically increased the number of API requests we sent to MultiTracks. Their service began throttling our traffic, and our retry behavior amplified the load on both systems. This led to elevated errors in the MultiTracks integration and related Planning Center processes. The impact to customers was somewhat minimized because Music Stand apps use local caching, but some experienced errors, slow responses, or missing data. ## **Resolution** We quickly identified the regression and deployed a revert of the caching change. Once reverted, our outbound traffic returned to normal and MultiTracks’ throttling stopped, allowing dependent systems to recover. ## **Root Cause** * A caching change that generated excessive outbound API requests * Retry and timeout behaviors that worsened cascading failures ## **Preventive Actions** 1. Review and tune third-party timeouts to avoid cascading failures 2. Improve graceful degradation strategies for external dependencies 3. Enhance pre-deployment checks for changes affecting outbound request volume ## **Current Status** The MultiTracks integration is stable. We are implementing the above improvements to prevent similar issues and ensure our systems remain resilient even when dependencies become unstable.

1. 28 octombrie 2025 la 15:29 UTCinvestigating

   We're investigating delays in processing background tasks across Planning Center.

2. 28 octombrie 2025 la 15:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 octombrie 2025 la 15:52 UTCresolved

   This incident has been resolved.

1. 23 octombrie 2025 la 16:21 UTCinvestigating

   We are currently investigating this issue.

2. 23 octombrie 2025 la 17:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 23 octombrie 2025 la 23:11 UTCidentified

   We have a fix for this issue and have submitted a new version of the Church Center app that includes that fix. That version is currently being reviewed by the iOS app store and will be released as soon as it is approved.

4. 24 octombrie 2025 la 12:06 UTCresolved

   This incident has been resolved.