Istoricul incidentelor Plivo

1. 25 august 2026 la 07:25 UTCidentified

   Stimaţi clienţi, În prezent observăm o problemă intermitentă în care un subset de apeluri vocale nu declanşează apeluri de stare, inclusiv apeluri de apel, agățare, și call-status evenimente webhook. Procesarea apelurilor nu este afectată, iar apelurile se conectează și se completează în mod normal. Am identificat cauza ca fiind o componentă degradată de procesare a evenimentelor pe un subset de servere media și lucrăm activ la remediere. Impactul este intermitent, și cele mai multe apeluri continuă să primească site-uri web în mod normal.

2. 25 august 2026 la 07:41 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 25 august 2026 la 14:16 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 31 iulie 2026 la 17:01 UTCinvestigating

   Dragă Client, Observăm eşecuri în zona India. Echipa noastră investighează problema.

2. 31 iulie 2026 la 17:45 UTCidentified

   Am identificat problema cu furnizorul nostru de servicii de cloud. Echipa noastră lucrează îndeaproape cu ei pentru a rezolva problema, și vom oferi o altă actualizare de îndată ce mai multe informații devin disponibile.

3. 31 iulie 2026 la 18:36 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 1 august 2026 la 03:37 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 20 iulie 2026 la 06:05 UTCinvestigating

   Stimaţi clienţi, În prezent observăm eșecuri intermitente ale apelurilor care afectează atât apelurile de intrare, cât și cele de ieșire către India. Echipa noastra lucreaza activ cu partenerul nostru de transport pentru a identifica cauza principala si a restabili serviciul cat mai repede posibil. Vom furniza următoarea actualizare în următoarele 30 de minute.

2. 20 iulie 2026 la 06:15 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 20 iulie 2026 la 09:15 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 11 iulie 2026 la 07:47 UTCinvestigating

   Dragă Client, Am identificat o problemă care cauzează eșecuri pentru mesajele MMS de ieșire trimise din numerele gratuite de taxare (US & Canada). Eșecurile se datorează unei probleme de conectivitate cu un partener de transport din amonte, iar mesajele afectate nu reușesc să fie transmise. Traficul SMS și MMS trimise peste alte rute nu sunt afectate. Echipa noastră este angajat activ cu partenerul transportator pentru a restabili serviciul. Vom împărtăși o nouă actualizare în curând. Dacă aveţi întrebări sau preocupări cu privire la acest incident, vă rugăm să contactaţi Plavo Support. Portalul de sprijin: https://support.plivo.com/hc/en-us

2. 11 iulie 2026 la 09:32 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 11 iulie 2026 la 09:57 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 2 iulie 2026 la 13:40 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us

2. 2 iulie 2026 la 13:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 iulie 2026 la 16:29 UTCresolved

   This incident has been resolved.

1. 30 iunie 2026 la 08:00 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.

2. 30 iunie 2026 la 09:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 iunie 2026 la 09:45 UTCresolved

   This incident has been resolved.

1. 19 iunie 2026 la 13:01 UTCinvestigating

   Dear Valued Customer, We are experiencing call failures in the India and US region.

2. 19 iunie 2026 la 13:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 iunie 2026 la 13:57 UTCresolved

   This incident has been resolved.

1. 15 iunie 2026 la 07:26 UTCresolved

   Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 12 iunie 2026 la 16:30 UTCmonitoring

   Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

2. 12 iunie 2026 la 17:21 UTCresolved

   This incident has been resolved.

1. 12 iunie 2026 la 05:21 UTCinvestigating

   Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this

2. 12 iunie 2026 la 09:13 UTCresolved

   This incident has been resolved.

1. 8 iunie 2026 la 05:37 UTCresolved

   Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.

1. 12 mai 2026 la 11:26 UTCresolved

   Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 8 aprilie 2026 la 16:36 UTCresolved

   Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

1. 28 martie 2026 la 13:23 UTCinvestigating

   Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

2. 28 martie 2026 la 14:13 UTCidentified

   Issue has been identified. Fix is being implemented.

3. 28 martie 2026 la 14:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 28 martie 2026 la 14:52 UTCresolved

   This incident has been resolved

1. 9 februarie 2026 la 14:59 UTCinvestigating

   Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

2. 9 februarie 2026 la 15:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 februarie 2026 la 15:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 februarie 2026 la 15:59 UTCresolved

   This incident has been resolved.

1. 9 februarie 2026 la 12:25 UTCinvestigating

   Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

2. 9 februarie 2026 la 12:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 februarie 2026 la 12:52 UTCresolved

   This incident has been resolved.

1. 8 februarie 2026 la 13:41 UTCinvestigating

   Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

2. 8 februarie 2026 la 14:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 februarie 2026 la 17:11 UTCresolved

   This incident has been resolved.

1. 5 februarie 2026 la 08:39 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

2. 5 februarie 2026 la 09:31 UTCmonitoring

   The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

3. 5 februarie 2026 la 09:46 UTCidentified

   We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

4. 5 februarie 2026 la 13:01 UTCresolved

   This incident has been resolved.

1. 1 februarie 2026 la 13:53 UTCinvestigating

   One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com

2. 1 februarie 2026 la 13:54 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 februarie 2026 la 14:19 UTCresolved

   The carrier has resolved the issue.

1. 1 februarie 2026 la 11:04 UTCinvestigating

   We are currently investigating call degradation for the Voice API and Zentrunk services.

2. 1 februarie 2026 la 11:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 februarie 2026 la 11:31 UTCresolved

   We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.