Istoricul incidentelor Podio

1. 21 octombrie 2026 la 14:32 UTCmonitoring

   Suntem conştienţi de vulnerabilitatea anunţată recent de PHP şi lucrăm activ la atenuarea riscului asociat. În acest moment, nu există niciun indiciu de încălcare sau compromis. Ca parte a eforturilor noastre de atenuare, am dezactivat temporar toate cererile PWA multipart, afectând: 1. Importuri de flux (fişiere ZIP/XML) 2. Toate cererile webhook care transmit date folosind tipul de conținut multipart/forma-date Aceste măsuri sunt preventive și vor rămâne în vigoare până când riscul va fi abordat pe deplin. Vom continua să monitorizăm îndeaproape situația și vom furniza actualizări suplimentare de îndată ce vor fi disponibile informații relevante. Vă mulţumesc pentru răbdare şi înţelegere.

2. 22 octombrie 2026 la 12:47 UTCresolved

   Plasturele PHP a fost aplicat cu succes. Toate funcționalitățile cu handicap au fost restaurate, iar serviciul funcționează conform așteptărilor.

Traducere automată din actualizarea oficială a incidentului.

1. 21 septembrie 2026 la 21:20 UTCinvestigating

   Am identificat o problemă în care unele puncte de vedere soluţionate nu se încarcă, deoarece nici răspunsul final, nici retragerea clienţilor nu furnizează datele de vedere preconizate. Clienţii influenţaţi pot accesa punctele de vedere ale soluţiei afectate printr-un url direct.

2. 21 septembrie 2026 la 23:09 UTCidentified

   Am identificat cauza radacina si implementam un plasture.

3. 22 septembrie 2026 la 02:41 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 17 august 2026 la 19:50 UTCinvestigating

   Investigăm rapoartele clienţilor despre o problemă care afectează performanţa fluxurilor de lucru configurate prin automatizarea fluxului de lucru Podio. Utilizatorii sunt susceptibile de a vedea întârzieri și/sau rate crescute de eroare în fluxul de lucru ruleaza . Vom oferi actualizări aici cu mai multe detalii cât mai curând posibil.

2. 17 august 2026 la 21:26 UTCidentified

   Problema a fost identificată și lucrăm activ la o rezoluție. Ne aşteptăm ca experienţa să revină la normal în scurt timp.

3. 17 august 2026 la 21:30 UTCmonitoring

   Vedem o performanță mai bună a PWA bazată pe eforturile echipei de a rezolva și monitoriza în mod activ.

4. 17 august 2026 la 21:45 UTCresolved

   Am completat pașii pentru a restabili stabilitatea la experiența clientului cu automatizarea fluxului de lucru Podio. Nu s-a observat niciun impact şi considerăm că această problemă va fi rezolvată. Dacă aveţi încă probleme, vă rugăm să ne anunţaţi prin intermediul suportului de la Centrul de Ajutor (https://support.sharefile.com/s/)

Traducere automată din actualizarea oficială a incidentului.

1. 8 iunie 2026 la 14:27 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 8 iunie 2026 la 15:00 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 8 iunie 2026 la 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 iunie 2026 la 17:01 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

1. 15 martie 2026 la 06:33 UTCinvestigating

   We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

2. 15 martie 2026 la 06:34 UTCidentified

   We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

3. 15 martie 2026 la 06:43 UTCmonitoring

   AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

4. 15 martie 2026 la 07:47 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 13 februarie 2026 la 18:05 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 13 februarie 2026 la 18:57 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 13 februarie 2026 la 19:17 UTCmonitoring

   We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

4. 13 februarie 2026 la 22:16 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 11 noiembrie 2025 la 19:42 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. 11 noiembrie 2025 la 20:16 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 11 noiembrie 2025 la 20:22 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

4. 11 noiembrie 2025 la 20:45 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 23 octombrie 2025 la 21:45 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. 23 octombrie 2025 la 22:12 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 24 octombrie 2025 la 10:42 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

4. 24 octombrie 2025 la 10:57 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 22 octombrie 2025 la 14:10 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

2. 22 octombrie 2025 la 17:43 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

3. 22 octombrie 2025 la 18:12 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 7 octombrie 2025 la 16:57 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 7 octombrie 2025 la 17:14 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 7 octombrie 2025 la 17:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 octombrie 2025 la 17:25 UTCresolved

   This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

1. 1 septembrie 2025 la 07:52 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 1 septembrie 2025 la 07:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 septembrie 2025 la 07:58 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

1. 21 august 2025 la 08:05 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 21 august 2025 la 08:09 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 21 august 2025 la 08:15 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. 21 august 2025 la 09:01 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

1. 21 iulie 2025 la 15:20 UTCinvestigating

   We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

2. 21 iulie 2025 la 18:35 UTCinvestigating

   This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

3. 22 iulie 2025 la 04:27 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

4. 22 iulie 2025 la 09:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 22 iulie 2025 la 12:31 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

6. 22 iulie 2025 la 12:32 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

7. 23 iulie 2025 la 05:55 UTCresolved

   This incident has been resolved.

1. 16 iulie 2025 la 19:38 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 17 iulie 2025 la 14:18 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 18 iulie 2025 la 06:54 UTCmonitoring

   We are seeing better performance based on team efforts to resolve and are actively monitoring.

4. 21 iulie 2025 la 13:21 UTCresolved

   We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 11 iulie 2025 la 16:44 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

2. 15 iulie 2025 la 07:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 iulie 2025 la 19:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 iulie 2025 la 12:53 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 10 iulie 2025 la 19:49 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

2. 10 iulie 2025 la 19:54 UTCinvestigating

   This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

3. 10 iulie 2025 la 23:07 UTCresolved

   This incident has been resolved.

1. 2 iulie 2025 la 17:35 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

2. 2 iulie 2025 la 22:08 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

3. 3 iulie 2025 la 15:33 UTCidentified

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

4. 3 iulie 2025 la 15:33 UTCinvestigating

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

5. 7 iulie 2025 la 06:46 UTCmonitoring

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

6. 7 iulie 2025 la 13:33 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

7. 6 august 2025 la 15:56 UTCpostmortem

   # Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

1. 19 iunie 2025 la 18:16 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 19 iunie 2025 la 18:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 iunie 2025 la 19:21 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

1. 16 iunie 2025 la 17:20 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 16 iunie 2025 la 18:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 iunie 2025 la 19:05 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 16 iunie 2025 la 19:17 UTCmonitoring

   We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

5. 16 iunie 2025 la 20:02 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2 iunie 2025 la 12:01 UTCinvestigating

   We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

2. 2 iunie 2025 la 12:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 iunie 2025 la 12:49 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2 iunie 2025 la 14:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 iunie 2025 la 16:54 UTCresolved

   We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.