57 incidente Poll Everywhere înregistrate începând din februarie 2025, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.
Suntem în prezent migrează sistemele noastre telefonice de sprijin. În cazul în care aveţi probleme să ne contactaţi la numărul nostru principal de 800 în acest timp, vă rugăm să ne contactaţi prin e-mail la [email protected] sau să ne contactaţi direct la: +1 (209) 314-6894 +1 (415) 687-1503 Apreciem răbdarea şi ne cerem scuze pentru orice neplăceri.
Traducere automată din actualizarea oficială a incidentului.
Am identificat problema şi încercăm să rezolvăm asta.
Acest incident a fost rezolvat. Dacă ați trimis invitații în acest timp și invitații nu au fost primite, vă rugăm să retrimiteți invitații.
Traducere automată din actualizarea oficială a incidentului.
We are investigating an issue where the Add Choices, Question Flows, and other settings are missing from editing a question within a poll.
The issue has been identified as a bug with auto fit. We are actively working on a fix. As a work around in the meantime, window resizing should bring back the add choices and flows buttons on the bottom of the question edit page.
This incident has been resolved
From 13:33 PT to 17:50 PT on August 4, Poll Everywhere users were unable to login to new sessions. Existing login sessions were unaffected. We have implemented a long-term corrective that will stop this type of incident from happening in the future as of 22:40 PT on August 4. We are conducting an in-depth investigation and corrective actions to ensure that similar incidents do not occur. Please reach out to [email protected] if you have any questions related to this incident.
Google Slides rulează o actualizare UI pentru unii utilizatori care sparg inserția sondajului Google Slides. Lucrăm activ la un plasture pentru a sprijini ambele versiuni ale UI. Ca o soluție, puteți încerca una dintre următoarele: • Creați un nou profil de browser și conectați-vă cu Poll-ul dvs. Oriunde-asociate adresa de e-mail, sau • Conectați-vă la un cont Google alternativ și utilizați-l pentru a introduce diapozitivele
Am identificat problema și am trimis aplicații actualizate la Magazinul Web Chrome și magazinul de extensie pentru Microsoft Edge. Aceste actualizări ar trebui să fie disponibile ca aprobări complete.
v1.20.5 a fost lansat la magazin și problema este rezolvată.
Traducere automată din actualizarea oficială a incidentului.
Am primit rapoarte că participanții care răspund la întrebările World Cloud și Q&A din Poll Oriunde 2.0 ar primi ocazional erori atunci când răspund la întrebări de mai multe ori. Am urmărit această problemă la o schimbare făcută pe 14 iulie şi am eliberat o doză în această dimineaţă.
Traducere automată din actualizarea oficială a incidentului.
De la 3:52am PT la 5:08 PT, ratele ridicate de eroare au avut loc la Poll Everywhere 2.0, cu 0,007% din cereri care au eșuat cu 500 erori interne de server. Lucrăm la o soluţie pe termen lung dar impactul iniţial s-a diminuat.
Traducere automată din actualizarea oficială a incidentului.
Investigăm rate de eroare mai ridicate atunci când încercăm să autentificăm
Urmăriți https://status.workos.com/incidente/b52fkqjzcl20 pentru detalii și actualizări
Se pare că lucrurile se îmbunătăţesc, continuă să verifici https://status.workos.com/incidente/b52fkqjzcl20 pentru detalii şi actualizări
Această problemă, care a fost rezultatul unei probleme cu WorkOS, furnizorul nostru terţ de servicii, a fost rezolvată.
WorkOS, furnizorul nostru terţ de servicii, a publicat un [postmortem privind acest incident][https://workos.com/blog/service-disruption-on-july-16-2026]. La Poll Everywhere, luăm în considerare toate incidentele legate de furnizorii de servicii terți în procesul nostru regulat de revizuire furnizor. Dacă aveţi întrebări cu privire la acest incident, vă rugăm să contactaţi [[email protected]](mailto:[email protected]) sau contactaţi CSM.
Traducere automată din actualizarea oficială a incidentului.
Am identificat faptul că Danemarca nu lucrează pentru SMS. Am contactat furnizorul nostru de SMS și suntem în proces de rezolvare a acestei probleme. Ca un workaround, puteți merge la Profile -> Mesaj text internațional - > Zona de acoperire se rotește la un număr diferit.
Am dezactivat numărul de SMS al Danemarcei și nu am ajuns la numărul de telefon al Germaniei în timp ce numărul Danemarcei nu funcționează.
Incidentul a fost actualizat pentru a include Danemarca, precum și alte numere internaționale. Ca un workaround, puteți merge la Profile -> Mesaj text internațional - > Suprafață de acoperire pentru a roti în SUA / Canada.
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
Some tasks are currently delayed (such as deleting polls) in 1.0.
The system has self-healed and brought the delay down to ~5 minutes and dropping. We are continuing to investigate.
We've identified the autoscaling performance issue and are working on implementing a long-term fix.
We've changed the self-healing and autoscaling system to be more tolerant of faults at the times that the system has increased load. We've confirmed that the system is functioning normally as of right now and believe the problem to be resolved in the long term.
Traducere automată din actualizarea oficială a incidentului.
We've discovered an automated monitoring issue that led automatic scaling to slow down certain user actions (like trashing polls) in 1.0. This issue is resolved, but we're looking into the root cause with the automatic monitoring system.
Traducere automată din actualizarea oficială a incidentului.
Some users when trying to login to Poll Everywhere 2.0 were redirected incorrectly resulting in a 404 page. The root cause has been resolved.
Traducere automată din actualizarea oficială a incidentului.
An automatic service update resulted in an outage for about 5 seconds, where approximately 80 requests failed. We have taken measures to prevent automatic service updates from creating this type of downtime in the future. Please contact [email protected] if you have any questions about this incident.
Traducere automată din actualizarea oficială a incidentului.
We've identified a disruption with our AI models. Our third-party service provider, Google, has discontinued the large language model used to generate poll content. We are working to migrate to a different model. During this time, AI features in Poll Everywhere 2.0 are unavailable. This issue does not affect Poll Everywhere 1.0.
We have migrated to a comparable or equivalent model to the deprecated model. We will be taking further steps to understand this type of issue and prevent similar types of issues in the future. This issue started May 25, 2026 at midnight (i.e., 12:01am) PT.
Traducere automată din actualizarea oficială a incidentului.
A security incident affecting Instructure (Canvas) has been announced. Poll Everywhere is not affected by this security incident. It is possible that later changes that affect Canvas may require re-initializing Canvas LMS connections, but currently we are not aware of customers experiencing problems with LMS integrations as a result of this security incident. Please contact Poll Everywhere if you are experiencing any issues with Canvas at [email protected]. See: https://status.instructure.com/incidents/9wm4knj2r64z and https://status.instructure.com/incidents/ns0sjlmkvc6g. For information about the Canvas security incident, please reach out to your contact at Instructure directly.
We'd like to express our deepest sympathy for our partners, customers, teachers, and students affected by the Canvas security incident, particularly following the events of late last week. We understand that this is a particularly challenging time for everyone impacted, and we are sorry for the profound impact this has had on everyone during final exams and end-of-semester work. Poll Everywhere remains unaffected by the security incident with Canvas. Poll Everywhere has been conducting internal investigations and reviews, and confirmed that there is no impact to the Poll Everywhere platform at this time. Additionally, Instructure has not notified Poll Everywhere that any data related to its services has been impacted. Poll Everywhere's connection to Canvas uses the LTI Advantage standard, an industry-common integration pathway with a variety of LMS platforms, including (but not limited to) Canvas. We rely on a trusted set of keys provided by Instructure that validates that incoming data from Canvas is authentic. This key material is only changed by Instructure, and they have not changed it. However, if Instructure rotates this key material, Poll Everywhere will seamlessly update its data to trust the newly issued key material. The LTI standard also defines a set of keys that are maintained by Poll Everywhere. Poll Everywhere's key material (private keys) remains safely stored with Poll Everywhere, and has not been compromised. As a result, no API rotation, credential rotation, or other security-adjacent credential changes are necessary for any customer or end-user of Poll Everywhere to undertake, with respect to the Canvas integration, at this time. Please reach out to [email protected] if you have any questions related to the Canvas security incident and how it affects Poll Everywhere. Please refer to https://www.instructure.com/incident_update and https://status.instructure.com/ for the status of the Canvas platform.
Thank you for your continued use and support of Poll Everywhere. We're sorry for the impact that the incident at Instructure has had on everyone impacted. With respect to the security incident at Instructure regarding Canvas, we believe that Instructure has directly communicated to all affected customers with resolution information about this incident. We believe this situation to be closed, and we will continue to monitor the situation in the background. For more information, on the Canvas side, please see: https://www.instructure.com/incident_update. Once again, Poll Everywhere was not impacted during the Canvas security incident. In terms of future impact to Poll Everywhere, we expect no action to be required in terms of rotation of LMS setup or configuration. We alter and adjust our security program, including organizational and technical controls, in response to security incidents in the industry, including this one. We will incorporate this incident into our future planning. We remain in contact with Instructure and will monitor their response to this situation going forward. Again, to be extremely clear, Poll Everywhere has had no impact from this incident at Instructure. However, we believe it is our role as members of the security community to learn from all incidents, including this one. If you have any questions, please feel free to reach out to [email protected].
Traducere automată din actualizarea oficială a incidentului.
A small number of customers may have encountered an error upgrading their plans as a result of a tax calculation issue. This issue has been resolved, but the upgrade process will not automatically retry to prevent erroneous charges. Please retry those upgrades. If you encounter any issues upgrading, please contact [email protected].
Traducere automată din actualizarea oficială a incidentului.
Live updates were delayed for ~14 minutes due to a deployment configuration error
Traducere automată din actualizarea oficială a incidentului.
We've observed a elevated number of error across the site. We are currently investigating a root cause.
A fix has been implemented. This incident was caused by a framework upgrade causing database timeouts in requests. During this outage, activation, poll creation / editing, as well as several other core features experienced disruption due to database requests timing out.
Traducere automată din actualizarea oficială a incidentului.
There is an incompatibility with Keynote 15 and the Poll Everywhere app. Currently, the Mac Presenter version of Poll Everywhere for Mac does not support Keynote 15, which was released with Apple Creator Studio. If you use Poll Everywhere, please note that if you install Keynote 15, you will not be able to use Poll Everywhere until we publish a software update. As a workaround, please postpone updating to Keynote 15 or using the Apple Creator Studio version of Keynote.
We have updated the guidance and error messaging for using the Poll Everywhere Mac Presenter App with Keynote. You can find more information here: https://support.polleverywhere.com/hc/en-us/articles/46464006721307-Keynote-system-requirements-for-Poll-Everywhere
Keynote Creator Studio changed the bundle ID for Keynote, removing a reference to the legacy iWork suite. Mac Presenter version 4.0.1 has been released and is available via the in-app “Check for Updates” menu and via our website, which will support Keynote 14 and Keynote 15.1 \(in Keynote Creator Studio\). See: [https://www.polleverywhere.com/app/powerpoint/mac](https://www.polleverywhere.com/app/powerpoint/mac)
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We have identified the issue and are deploying a fix.
This incident has been resolved.
Traducere automată din actualizarea oficială a incidentului.