Istoricul incidentelor Polly

1. 25 septembrie 2026 la 04:00 UTCresolved

   Între 04:47 și 05:30 UTC, majoritatea caracteristicilor Polly în Slack și pe tabloul de bord web nu au fost disponibile, inclusiv crearea de sondaje, votare și vizualizarea rezultatelor. Este posibil ca unele acțiuni întreprinse în timpul acestei ferestre, inclusiv voturile, să nu fi fost înregistrate; utilizatorii afectați ar putea fi nevoiți să voteze din nou. Serviciul a fost restaurat complet la 05:30 UTC.

Traducere automată din actualizarea oficială a incidentului.

1. 25 septembrie 2026 la 03:56 UTCresolved

   Unii utilizatori au experimentat timpi de răspuns mai lent, butoane neresponsive, și actualizări întârziate ale rezultatelor sondajului în Slack. Problema a fost cauzată de o sarcină neobişnuit de mare şi a fost rezolvată. Problemă rezolvată complet la 24 sep 2026, 06:16 UTC

Traducere automată din actualizarea oficială a incidentului.

1. 13 februarie 2026 la 19:36 UTCinvestigating

   Polly MS Teams app is experiencing a loading issue on the personal tab for specific MS Teams desktop clients.

2. 13 februarie 2026 la 21:16 UTCinvestigating

   We are still investigating the issue.

3. 13 februarie 2026 la 23:28 UTCresolved

   Polly MS Teams app is back to normal

1. 20 octombrie 2025 la 09:58 UTCmonitoring

   We are currently experiencing partial service degradation due to an ongoing AWS outage affecting some of our services. Our engineering team is actively monitoring the situation and working to mitigate any impact. We’ll continue to provide updates on this page as more information becomes available.

2. 20 octombrie 2025 la 10:21 UTCmonitoring

   Based on the latest update from AWS, the underlying issue has been resolved. AWS is now in the process of monitoring and verifying full recovery across their affected services. All Polly services are now fully operational. Our engineering team is closely monitoring the health of the system to ensure continued stability and performance.

3. 20 octombrie 2025 la 11:28 UTCmonitoring

   AWS has continued to report steady recovery across all affected services. Our monitoring confirms that Polly services are operational. We’ll continue to monitor AWS’s final recovery steps and will mark this incident as resolved once AWS confirms full restoration across their infrastructure.

4. 20 octombrie 2025 la 13:06 UTCmonitoring

   We’re closely observing system performance. AWS has continued to report steady recovery across all affected services.

5. 20 octombrie 2025 la 15:51 UTCmonitoring

   AWS is again experiencing a recurrence of service issues, which may cause partial degradation for Polly services. Our engineering team is actively monitoring the situation and will continue to provide updates as more information becomes available.

6. 21 octombrie 2025 la 01:43 UTCresolved

   AWS services have returned to normal operations, and all Polly services remain fully operational. Our engineering team continues to monitor system health closely to ensure ongoing stability.

1. 26 februarie 2025 la 17:27 UTCinvestigating

   We’re currently experiencing an issue where Polly features are unavailable due to an ongoing Slack outage. Since Polly relies on Slack to function, this outage is impacting our ability to process pollys and responses. We’re closely monitoring the situation and will update you as soon as Slack resolves the issue. In the meantime, you can check Slack’s status page (https://slack-status.com) for real-time updates.

2. 26 februarie 2025 la 17:28 UTCinvestigating

   We are actively monitoring the situation and will provide further updates as needed.

3. 26 februarie 2025 la 19:25 UTCinvestigating

   We are still monitoring the situation and will provide further updates as needed.

4. 27 februarie 2025 la 04:12 UTCresolved

   Issue is resolved, Polly Slack app is back to normal

1. 9 septembrie 2024 la 15:25 UTCinvestigating

   We are investigating the issue

2. 9 septembrie 2024 la 18:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 septembrie 2024 la 18:25 UTCresolved

   Issue is resolved, Polly slack app is back to normal

1. 1 iulie 2024 la 08:30 UTCinvestigating

   Slack web voting and QnA are not accessible.

2. 1 iulie 2024 la 08:40 UTCresolved

   This issue has been resolved. DNS propagation took little longer to effect.

1. 7 iunie 2024 la 19:44 UTCinvestigating

   Starting at 12:20pm PDT Polly for Slack services began to experience an outage. We are currently investigating.

2. 7 iunie 2024 la 19:57 UTCresolved

   Services began to restore at 12:30pm PDT and were completely recovered by 12:48. We identified the issue during an infrastructure update. During this time any interaction from within Slack would not have been registered (sending or responding to pollys). Web app interactions were not impacted at all. Any scheduled pollys during this period were delayed but are now being sent.

1. 12 aprilie 2024 la 17:16 UTCresolved

   Polly for Slack was unavailable from 5:00pm till 5:56pm on Thursday April 11, 2024 due to an expired certificate. This was resolved by renewing the certificate. This blocked access to the web app, authoring and responding to pollys.

1. 12 decembrie 2023 la 14:15 UTCinvestigating

   The Polly Slack web app and Polly Slack app are having an outage, investigation is in progress.

2. 12 decembrie 2023 la 15:12 UTCinvestigating

   Investigating the issue

3. 12 decembrie 2023 la 15:44 UTCresolved

   Issue resolved, Polly Slack is back to normal

1. 27 noiembrie 2023 la 15:21 UTCinvestigating

   Some Polly for Slack users are experiencing intermittent access to the Slack web app. We are currently investigating this issue.

2. 27 noiembrie 2023 la 15:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 noiembrie 2023 la 15:27 UTCresolved

   Slack Polly is back to normal. Issue was resolved.

1. 6 noiembrie 2023 la 15:08 UTCinvestigating

   We are currently investigating this issue.

2. 6 noiembrie 2023 la 15:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 noiembrie 2023 la 16:13 UTCmonitoring

   The issue was identified and we are monitoring services.

4. 6 noiembrie 2023 la 16:25 UTCresolved

   Issue resolved. Slack services are back to normal.

1. 4 octombrie 2023 la 21:26 UTCinvestigating

   Pollly on Microsoft Teams web voting is currently experiencing a problem loading the page. After users are being asked to login, they are seeing a 'loading...' message that does not bring up the survey or poll. We are investing the cause of this issue and working to resolve it as soon as possible. We will provide updates as soon as we have them.

2. 5 octombrie 2023 la 05:01 UTCresolved

   This incident has been resolved.

1. 27 septembrie 2023 la 16:46 UTCinvestigating

   We are currently experiencing an operational issue where some responses for some customers are not showing up in Polly for Slack. We are investigating the issue and will update as soon as we have more information.

2. 27 septembrie 2023 la 18:16 UTCinvestigating

   We are continuing to investigate the issue. We have also started a process to recover results to correctly populate the web app dashboard.

3. 27 septembrie 2023 la 20:04 UTCidentified

   On September 27, 2023 at 12:03am PST a bug was introduced during a code deployment that impacted responses to surveys. The result of this bug is missing reported responses in the web app dashboard. A rollback of the deployment was completed a 2:00am PST.

4. 27 septembrie 2023 la 20:38 UTCmonitoring

   Responses for surveys in the web app dashboard are fully recovered. Polls were not impacted by this bug.

5. 27 septembrie 2023 la 20:42 UTCresolved

   This incident has been resolved.

1. 2 august 2023 la 16:40 UTCinvestigating

   Slack is currently having some issues with messaging, workflows, and general connection issues. This will impact Polly for Slack. You can view Slack's service status page here: https://status.slack.com/

2. 2 august 2023 la 16:41 UTCmonitoring

   We are monitoring Slack for updates.

3. 2 august 2023 la 16:41 UTCidentified

   Currently known impacted areas for Polly for Slack users: any area where Polly uses Slack authentication (ie: Logging into the web application, or using a web link for pollys) having channels and channel members be up to date updating the response count for pollys

4. 2 august 2023 la 20:07 UTCresolved

   Slack resolved their issues around 11:32am PDT, and Polly operations also resolved.

1. 11 mai 2023 la 20:57 UTCinvestigating

   Between 1:08pm-1:23pm PDT, and between 1:34pm-1:51pm customers experience issue sending, receiving, and responding to Pollys for both Slack and Zoom. We are investigating the cause of the issue.

2. 11 mai 2023 la 21:04 UTCidentified

   The cause appears to be in one our dependent services that was performing an update. This is causing intermittent issues in sending, receiving, and responding to pollys.

3. 11 mai 2023 la 21:46 UTCresolved

   Our dependent services have completed updating and Polly services is operating normally now. If you encountered an issue sending or responding to a polly, please retry that action.

1. 14 aprilie 2023 la 20:25 UTCresolved

   Between Thursday April 13 at 11:47 PM PDT and April 14 at 12:40 PM PDT, some Polly Slack customers experienced multiple result updates on their polls. In the case where the poll was in a channel users would see multiple messages stack up. In the case where the poll was sent via a direct message, users would see their message deleted and re-appear multiple times. This issue has been fixed, and the service is now operating normally.

1. 12 aprilie 2023 la 18:04 UTCinvestigating

   Teams Polly app is experiencing Degradation, which might impact Polly delivery to some users

2. 12 aprilie 2023 la 18:25 UTCmonitoring

   Servers are under load, balancing the load and monitoring

3. 12 aprilie 2023 la 18:32 UTCresolved

   Issue resolved

1. 11 aprilie 2023 la 21:11 UTCresolved

   We investigated an issue with some polly responses not being correctly recorded between 12:15 and 13:31 PM PDT. This affected a minority of our users and services were restored to normal operations. Responses were restored to the service after the incident was resolved.

1. 25 octombrie 2022 la 21:43 UTCresolved

   Between 2:05pm and 2:30pm PDT some users experienced problems sending pollys. This issue is now resolved. If you tried sending a polly during this time and it didn't send, please re-send your polly.