Istoricul incidentelor Proemion

1. 22 octombrie 2026 la 09:35 UTCresolved

   În ceea ce privește cele două vulnerabilități PHP promovate pe scară largă CVE-2026-109618 și CVE-2026-109619, clarificăm faptul că Proemion nu utilizează tehnologia afectată în nicio parte a sistemului său DataPlatform sau auxiliar. Am devenit conștienți de vulnerabilitățile de pe 21 octombrie 13:05 CEST și am coordonat imediat intern pentru a evalua riscul limitat la site-ul Proemion. Am configurat o copie statică a site-ului și apoi am oprit serviciile până după ce a fost furnizat și instalat un plasture. În plus, am așteptat o pauză de 12 ore înainte de a aduce site-ul înapoi on-line. Nu există dovezi că vulnerabilităţile au fost utilizate cu succes împotriva site-ului. Site-ul Proemion rulează pe infrastructură separată fără nicio legătură cu celelalte servicii ale noastre. Vom da această declaraţie tuturor clienţilor care ar putea avea nevoie de ea pentru propriile scopuri.

Traducere automată din actualizarea oficială a incidentului.

1. 15 octombrie 2026 la 10:17 UTCmonitoring

   Între 12 oct2026 și 15oct2026 DataPlatform nu a reușit să trimită niciun e-mail.

2. 15 octombrie 2026 la 10:18 UTCmonitoring

   Continuăm să monitorizăm orice alte probleme.

3. 15 octombrie 2026 la 10:21 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 15 octombrie 2026 la 10:14 UTCresolved

   Între 12 oct2026 și 15oct2026 DataPlatform nu a reușit să trimită niciun e-mail. Am identificat şi reparat cauza rădăcină.

Traducere automată din actualizarea oficială a incidentului.

1. 29 septembrie 2026 la 11:47 UTCinvestigating

   Suntem conştienţi că API-urile REST nu sunt disponibile în prezent. Lucrăm activ la această problemă.

2. 29 septembrie 2026 la 11:49 UTCmonitoring

   Am identificat şi trimis un fix. Monitorizăm serviciile.

3. 29 septembrie 2026 la 14:29 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 2 februarie 2026 la 12:25 UTCidentified

   Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

2. 2 februarie 2026 la 15:39 UTCmonitoring

   We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

3. 3 februarie 2026 la 08:11 UTCidentified

   Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

4. 4 februarie 2026 la 09:01 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

5. 5 februarie 2026 la 14:19 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

6. 10 februarie 2026 la 11:54 UTCresolved

   Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

1. 5 noiembrie 2025 la 09:11 UTCinvestigating

   We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

2. 5 noiembrie 2025 la 12:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 noiembrie 2025 la 15:30 UTCresolved

   This incident has been resolved.

1. 12 septembrie 2025 la 04:23 UTCinvestigating

   The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

2. 12 septembrie 2025 la 06:32 UTCidentified

   Root cause identified. Our engineers are working on fixing it.

3. 12 septembrie 2025 la 07:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 septembrie 2025 la 08:15 UTCresolved

   This incident has been resolved.

1. 26 iunie 2025 la 14:45 UTCidentified

   New device activation (go-live) currently has a problem, we are recovering the services.

2. 26 iunie 2025 la 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 iunie 2025 la 17:14 UTCresolved

   This incident has been resolved.

1. 8 aprilie 2025 la 08:14 UTCinvestigating

   New device activations (go-live) currently has a problem, we are recovering the services.

2. 8 aprilie 2025 la 08:33 UTCmonitoring

   We have identified the root case and deployed a work-around. We are monitoring the situation.

3. 8 aprilie 2025 la 10:22 UTCresolved

   This incident has been resolved.

1. 19 martie 2025 la 13:14 UTCidentified

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

2. 20 martie 2025 la 06:55 UTCmonitoring

   A work-around has been implemented, we are monitoring the go live requests.

3. 20 martie 2025 la 15:39 UTCresolved

   The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

1. 19 martie 2025 la 13:13 UTCresolved

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

1. 19 februarie 2025 la 13:11 UTCinvestigating

   We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

2. 19 februarie 2025 la 13:23 UTCidentified

   The SIM provider has identified the problem and is working on fixing it.

3. 20 februarie 2025 la 04:58 UTCidentified

   The third-party acknowledged the issue and suggested a workaround which we are considering.

4. 21 februarie 2025 la 07:11 UTCmonitoring

   The work-around has been active since yesterday night, we are monitoring the SIM card activations.

5. 21 februarie 2025 la 09:00 UTCresolved

   This incident has been resolved.

1. 31 ianuarie 2025 la 08:38 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 31 ianuarie 2025 la 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 ianuarie 2025 la 12:26 UTCresolved

   This incident has been resolved.

1. 14 noiembrie 2024 la 14:22 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 14 noiembrie 2024 la 14:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 noiembrie 2024 la 14:41 UTCmonitoring

   We have restored service, it's fully operational. We are monitoring for any more adverse impact.

4. 14 noiembrie 2024 la 15:11 UTCresolved

   The incident has been resolved, we have identified the root cause.

1. 30 iulie 2024 la 08:01 UTCidentified

   At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

2. 30 iulie 2024 la 09:15 UTCmonitoring

   Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

3. 30 iulie 2024 la 11:11 UTCresolved

   This incident has been resolved.

1. 6 mai 2024 la 10:50 UTCinvestigating

   We are currently investigating this issue.

2. 6 mai 2024 la 10:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 mai 2024 la 10:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 mai 2024 la 13:57 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 7 mai 2024 la 07:27 UTCresolved

   This incident has been resolved.

1. 11 octombrie 2023 la 10:23 UTCidentified

   Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

2. 11 octombrie 2023 la 10:31 UTCidentified

   We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

3. 11 octombrie 2023 la 11:00 UTCmonitoring

   All services should now be operational. We are closely monitoring them.

4. 11 octombrie 2023 la 13:19 UTCresolved

   This incident has been resolved.

1. 21 februarie 2023 la 07:21 UTCinvestigating

   We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

2. 21 februarie 2023 la 07:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 februarie 2023 la 07:33 UTCmonitoring

   DataPlatform is back online. We are monitoring the situation.

4. 21 februarie 2023 la 09:44 UTCresolved

   The metrics are stable and back at normal levels. The incident is resolved.

1. 20 iulie 2022 la 07:48 UTCinvestigating

   We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too. We are working on it and give feedback as soon as possible.

2. 20 iulie 2022 la 09:34 UTCidentified

   One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.

3. 20 iulie 2022 la 11:31 UTCidentified

   Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.

4. 20 iulie 2022 la 20:33 UTCmonitoring

   We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.

5. 21 iulie 2022 la 10:51 UTCresolved

   There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.

1. 5 martie 2021 la 11:47 UTCinvestigating

   We are experiencing our Standard Portal is not accessible. Our engineers are investigating the issue.

2. 5 martie 2021 la 11:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 martie 2021 la 11:49 UTCmonitoring

   Our engineers implemented a fix. We are constantly monitoring availability.

4. 5 martie 2021 la 13:24 UTCresolved

   This incident has been resolved.