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    Istoricul incidentelor Proposify

    52 incidente Proposify înregistrate începând din octombrie 2016, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Aspecte de trimitere a documentelor

    A început 26 august 2026 la 23:43 UTC · În desfășurare

    OutageIncident critic
    Componente afectate
    Email System
    1. 26 august 2026 la 23:43 UTCidentified

      În prezent avem probleme cu funcţionalitatea documentului. Această problemă a fost identificată și este un progres.

    Traducere automată din actualizarea oficială a incidentului.

    Propunere nouă listă de documente degradarea serviciului

    A început 15 august 2026 la 11:53 UTC · 2h 33m

    OutageIncident critic
    Componente afectate
    Proposal Editing
    1. 15 august 2026 la 11:53 UTCinvestigating

      În prezent investigăm o problemă cu noul. Proposifează lista documentelor. Documentele durează foarte mult până se încarcă sau nu se încarcă deloc.

    2. 15 august 2026 la 13:45 UTCidentified

      AM identificat problema şi lucrăm la o soluţie

    3. 15 august 2026 la 13:57 UTCmonitoring

      Problema a fost rezolvată și monitorizăm

    4. 15 august 2026 la 14:26 UTCresolved

      Incidentul a fost rezolvat

    Traducere automată din actualizarea oficială a incidentului.

    Aspecte de autentificare

    A început 24 iulie 2026 la 17:47 UTC · 2h 27m

    IssuesIncident minor
    1. 24 iulie 2026 la 17:47 UTCinvestigating

      În prezent monitorizăm problemele de conectare cu aplicația.

    2. 24 iulie 2026 la 17:58 UTCmonitoring

      A fost identificat un fix şi lucrăm la el

    3. 24 iulie 2026 la 20:13 UTCresolved

      Acest incident a fost rezolvat.

    Traducere automată din actualizarea oficială a incidentului.

    Încălcarea aplicării

    A început 20 iulie 2026 la 22:55 UTC · 9m

    OutageIncident critic
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 20 iulie 2026 la 22:55 UTCinvestigating

      În prezent, investigăm o pană mare de platformă.

    2. 20 iulie 2026 la 23:02 UTCmonitoring

      Problema a fost identificată și a fost implementată o soluție. Monitorizăm situaţia îndeaproape.

    3. 20 iulie 2026 la 23:04 UTCresolved

      Incidentul a fost rezolvat.

    Traducere automată din actualizarea oficială a incidentului.

    Custom Domains Issues

    A început 8 mai 2026 la 19:52 UTC · 1h 15m

    OutageIncident major
    Componente afectate
    Proposal Previews
    1. 8 mai 2026 la 19:52 UTCinvestigating

      We're currently having infrastructure issues which may impact proposal previews under custom domains. We are working with our service provider for a prompt resolution.

    2. 8 mai 2026 la 21:07 UTCresolved

      This incident has been resolved.

    Service degradation

    A început 10 februarie 2026 la 21:19 UTC · 1h 34m

    IssuesIncident minor
    Componente afectate
    Proposal EditingProposal Previews
    1. 10 februarie 2026 la 21:19 UTCidentified

      We're currently having infrastructure issues which may impact some site functionality. We are working with our service provider for a prompt resolution.

    2. 10 februarie 2026 la 22:06 UTCmonitoring

      We can confirm significant recovery from our provider although some customers could still experience delays or errors. We continue to monitor the situation toward full recovery

    3. 10 februarie 2026 la 22:53 UTCresolved

      We have confirmation from our provider that the incident has been resolved.

    Document sending errors

    A început 21 ianuarie 2026 la 12:17 UTC · 3h 51m

    OutageIncident critic
    Componente afectate
    Email System
    1. 21 ianuarie 2026 la 12:17 UTCinvestigating

      We are currently investigating an issue with sending documents.

    2. 21 ianuarie 2026 la 13:07 UTCidentified

      The issue has been identified and a fix is under way

    3. 21 ianuarie 2026 la 13:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 21 ianuarie 2026 la 16:08 UTCresolved

      This incident has been resolved.

    Performance degradation affecting document editor and preview

    A început 9 decembrie 2025 la 15:40 UTC · 56m

    Pending
    Componente afectate
    Proposal EditingProposal Previews
    1. 9 decembrie 2025 la 15:40 UTCinvestigating

      We are currently experiencing slowed performance that is affecting the document editor and the preview experience. You may notice delays or errors when loading or editing documents. Our team is actively investigating the cause and working to restore normal performance as quickly as possible

    2. 9 decembrie 2025 la 16:36 UTCinvestigating

      The issue has been resolved and the services are back to normal.

    3. 9 decembrie 2025 la 16:36 UTCresolved

      This incident has been resolved.

    New Signup Users Redirected Back to Signup Page After Template Selection

    A început 26 noiembrie 2025 la 16:14 UTC · 1h 30m

    Pending
    Componente afectate
    Proposal Editing
    1. 26 noiembrie 2025 la 16:14 UTCinvestigating

      We are currently investigating an issue where newly signed-up users are being redirected back to the signup page after choosing a template. This behavior is caused by an authorization middleware check that is not correctly validating access for new users. Our team has identified the source of the problem and is working on a fix. We will provide updates as soon as more information is available.

    2. 26 noiembrie 2025 la 17:44 UTCresolved

      This incident has been resolved.

    Service degradation

    A început 20 octombrie 2025 la 16:19 UTC · 21h 4m

    IssuesIncident minor
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 20 octombrie 2025 la 16:19 UTCinvestigating

      We are experiencing service degradation caused by our hosting provider. Users can encounter application latency. We are monitoring the situation and will keep regular updates.

    2. 21 octombrie 2025 la 13:23 UTCresolved

      This incident has been resolved.

    Service Interruption

    A început 20 octombrie 2025 la 09:28 UTC · 1h 25m

    IssuesIncident minor
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 20 octombrie 2025 la 09:28 UTCmonitoring

      We’re currently experiencing an outage affecting access to Proposify. The issue originates with our infrastructure provider, AWS, which is experiencing a broader service disruption. Our team is actively monitoring the situation and working to restore access as quickly as possible. We’ll provide updates as soon as we have more information or as services begin to recover.

    2. 20 octombrie 2025 la 09:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 20 octombrie 2025 la 09:35 UTCmonitoring

      We are seeing significant signs of recovery from our hosting provider. We continue to monitor and will continue to provide additional information.

    4. 20 octombrie 2025 la 10:13 UTCmonitoring

      Our hosting provider is reporting progress toward full resolution, and Proposify access is starting to return to normal. We’re continuing to monitor the situation and will update again once services are fully restored.

    5. 20 octombrie 2025 la 10:53 UTCresolved

      Proposify is back online and running normally. The issue stemmed from an outage from our hosting provider, which has now been resolved. We’ll continue to monitor to ensure everything remains stable.

    V3 Content Library instability

    A început 17 octombrie 2025 la 13:58 UTC · 2h 44m

    Pending
    Componente afectate
    Proposal Editing
    1. 17 octombrie 2025 la 13:58 UTCinvestigating

      The content library is not saving properly at the moment. We're working on a fix.

    2. 17 octombrie 2025 la 16:42 UTCresolved

      This incident should now be resolved. The Content Library functions have returned to normal operation.

    3. 17 octombrie 2025 la 16:45 UTCpostmortem

      [https://proposify2.atlassian.net/wiki/spaces/PD/pages/2814607361/2025-10-15\+-\+Content\+Library\+Failure](https://proposify2.atlassian.net/wiki/spaces/PD/pages/2814607361/2025-10-15+-+Content+Library+Failure)

    We are investigating reports of major outage

    A început 10 mai 2024 la 18:13 UTC · 8m

    OutageIncident critic
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 10 mai 2024 la 18:13 UTCinvestigating

      We are currently investigating this issue.

    2. 10 mai 2024 la 18:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 mai 2024 la 18:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 mai 2024 la 18:20 UTCresolved

      This incident has been resolved.

    We are investigating reports of major outage

    A început 12 aprilie 2024 la 18:46 UTC · 17m

    OutageIncident critic
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 12 aprilie 2024 la 18:46 UTCinvestigating

      We are currently investigating this issue.

    2. 12 aprilie 2024 la 18:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12 aprilie 2024 la 18:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 12 aprilie 2024 la 19:02 UTCresolved

      This incident has been resolved.

    Elevated error rate on previews

    A început 8 martie 2024 la 15:50 UTC · 55m

    OutageIncident major
    Componente afectate
    Proposal Previews
    1. 8 martie 2024 la 15:50 UTCinvestigating

      We are seeing a elevated numbers of errors on the document preview pages. Our engineers are investigating the issue.

    2. 8 martie 2024 la 15:59 UTCidentified

      The issue has been identified. We are working on a fix.

    3. 8 martie 2024 la 16:15 UTCmonitoring

      A fix has been implemented, we are monitoring.

    4. 8 martie 2024 la 16:45 UTCresolved

      This incident has been resolved.

    We are investigating reports of degraded performance

    A început 1 februarie 2024 la 20:19 UTC · 22m

    IssuesIncident minor
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 1 februarie 2024 la 20:19 UTCinvestigating

      We are currently investigating this issue.

    2. 1 februarie 2024 la 20:40 UTCresolved

      This incident has been resolved.

    We are investigating reports of major outage

    A început 1 februarie 2024 la 16:15 UTC · 2h 40m

    OutageIncident critic
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 1 februarie 2024 la 16:15 UTCinvestigating

      We are currently investigating this issue.

    2. 1 februarie 2024 la 16:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 februarie 2024 la 17:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 1 februarie 2024 la 18:56 UTCresolved

      This incident has been resolved.

    Application down due to 500 errors

    A început 29 ianuarie 2024 la 17:59 UTC · 2m

    OutageIncident critic
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 29 ianuarie 2024 la 17:59 UTCinvestigating

      We are currently investigating this issue.

    2. 29 ianuarie 2024 la 18:00 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 ianuarie 2024 la 18:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 ianuarie 2024 la 18:01 UTCresolved

      This incident has been resolved.

    High level of errors with our API service

    A început 17 ianuarie 2024 la 14:45 UTC · 47m

    IssuesIncident minor
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 17 ianuarie 2024 la 14:45 UTCinvestigating

      We are currently investigating this issue.

    2. 17 ianuarie 2024 la 14:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 ianuarie 2024 la 15:32 UTCresolved

      This incident has been resolved.

    Application down

    A început 9 ianuarie 2024 la 18:29 UTC · 9m

    OutageIncident critic
    Componente afectate
    Proposal EditingEmail SystemProposal PreviewsThird Party Integrations
    1. 9 ianuarie 2024 la 18:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9 ianuarie 2024 la 18:29 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 9 ianuarie 2024 la 18:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 ianuarie 2024 la 18:38 UTCresolved

      This incident has been resolved.