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    Istoricul incidentelor Quavered

    41 incidente Quavered înregistrate începând din octombrie 2018, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Curriculum Access Issues

    A început 9 octombrie 2025 la 15:00 UTC · 20m

    OutageIncident critic
    Componente afectate
    QuaverEd Products
    1. 9 octombrie 2025 la 15:06 UTCinvestigating

      We are currently investigating access to QuaverEd products.

    2. 9 octombrie 2025 la 15:08 UTCmonitoring

      Access to QuaverEd products is being restored, and services are becoming available. We are continuing to monitor closely.

    3. 9 octombrie 2025 la 15:20 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 9 octombrie 2025 la 15:21 UTCresolved

      Access to QuaverEd products has been restored.

    Curriculum Access Issues

    A început 9 octombrie 2025 la 13:00 UTC · 37m

    OutageIncident critic
    Componente afectate
    QuaverEd Products
    1. 9 octombrie 2025 la 13:08 UTCinvestigating

      We are currently investigating access to QuaverEd products.

    2. 9 octombrie 2025 la 13:13 UTCmonitoring

      Access to QuaverEd products is being restored, and services are becoming available. We are continuing to monitor closely.

    3. 9 octombrie 2025 la 13:37 UTCresolved

      Access to QuaverEd products has been restored.

    Curriculum Access Issues

    A început 8 octombrie 2025 la 17:01 UTC · 3h 24m

    OutageIncident major
    Componente afectate
    QuaverEd Products
    1. 8 octombrie 2025 la 17:19 UTCinvestigating

      We are currently investigating access to QuaverEd products.

    2. 8 octombrie 2025 la 17:40 UTCmonitoring

      Product services are now available. We’re monitoring while we continue investigating the cause.

    3. 8 octombrie 2025 la 20:25 UTCresolved

      The incident has been resolved. An unusual spike in web server load temporarily prevented access to QuaverEd products.

    QuaverEd Service Outage

    A început 12 august 2025 la 14:41 UTC · 54m

    IssuesIncident minor
    Componente afectate
    QuaverEd ProductsSingle Sign-On into QuaverEdQuaverEd.com
    1. 12 august 2025 la 14:41 UTCinvestigating

      We are aware of a site slowdown and are investigating the issue.

    2. 12 august 2025 la 14:45 UTCinvestigating

      We are back online and monitoring for slowness.

    3. 12 august 2025 la 15:09 UTCinvestigating

      The site came back online at 9:49 a.m. and is performing normally again.

    4. 12 august 2025 la 15:35 UTCresolved

      This issue has been resolved, and all sites are operational.

    QuaverEd Outage

    A început 4 noiembrie 2024 la 16:23 UTC · 1h 48m

    IssuesIncident minor
    Componente afectate
    QuaverEd Products
    1. 4 noiembrie 2024 la 16:23 UTCinvestigating

      We are experiencing technical issues affecting our product’s usability. Our team is working swiftly to resolve the issue. We apologize for the disruption and appreciate your patience. Please check back for updates.

    2. 4 noiembrie 2024 la 16:25 UTCidentified

      The issue has been identified, and we are implementing a fix.

    3. 4 noiembrie 2024 la 16:39 UTCmonitoring

      A fix has been implemented, and the products are stable. We will continue to monitor the issue.

    4. 4 noiembrie 2024 la 18:12 UTCresolved

      This incident has been resolved.

    5. 4 noiembrie 2024 la 18:12 UTCpostmortem

      There was a disruptive slowdown on the QuaverEd site. Our estimates show we had approximately an 80% drop in functionality/usability between the times of 9:43am and 10:14am

    Major Service Outage

    A început 1 iulie 2024 la 15:17 UTC · 1h 52m

    Pending
    Componente afectate
    QuaverEd.com
    1. 1 iulie 2024 la 15:17 UTCinvestigating

      We are aware of a problem accessing the site and are looking into it.

    2. 1 iulie 2024 la 17:09 UTCresolved

      This incident has been resolved.

    Database Server Connection Issues

    A început 12 februarie 2024 la 19:35 UTC · 5m

    IssuesIncident minor
    Componente afectate
    Single Sign-On into QuaverEd
    1. 12 februarie 2024 la 19:35 UTCinvestigating

      QuaverEd is tracking issues with connections to our database servers. Assignments and Google SSO are two areas of the QuaverEd platform that are currently affected.

    2. 12 februarie 2024 la 19:40 UTCresolved

      This issue has been resolved.

    Site Outage

    A început 14 septembrie 2023 la 15:00 UTC · 0m

    OutageIncident major
    1. 14 septembrie 2023 la 15:53 UTCresolved

      System outage due to database cluster unreachable. A system restart was required to correct issue. Outage from 10:05 - 10:35 CDT.

    Partial Degradation of Service

    A început 7 septembrie 2023 la 12:00 UTC · 0m

    OutageIncident major
    1. 7 septembrie 2023 la 13:29 UTCresolved

      One of our quavered.com servers went offline this morning resulting in partial degradation of service until that server could be removed from our network.

    SSO down for all users

    A început 15 mai 2023 la 14:02 UTC · 35m

    OutageIncident critic
    Componente afectate
    Single Sign-On into QuaverEd
    1. 15 mai 2023 la 14:02 UTCinvestigating

      We are investigating this issue.

    2. 15 mai 2023 la 14:38 UTCresolved

      This incident has been resolved.

    Server Outage

    A început 1 februarie 2023 la 17:07 UTC · 6h 16m

    OutageIncident major
    Componente afectate
    QuaverEd.com
    1. 1 februarie 2023 la 17:07 UTCinvestigating

      We are currently investigating the issue.

    2. 1 februarie 2023 la 17:08 UTCinvestigating

      We are continuing to investigate this issue.

    3. 1 februarie 2023 la 22:25 UTCinvestigating

      We've identified the issue and are working to resolve it though we're still seeing partial outages. We appreciate your patience in the interim.

    4. 1 februarie 2023 la 23:23 UTCresolved

      This incident has been resolved.

    Temporary Network Outage

    A început 12 ianuarie 2023 la 17:00 UTC · 0m

    Pending
    1. 12 ianuarie 2023 la 17:58 UTCresolved

      Due to a mis-applied network configuration there was a period of approximately 12 minutes of downtime between 11:14 CST and 11:26 CST. During this period all services and resources were unavailable. This issue has been corrected. We will continue to monitor the situation to ensure no additional issues occur.

    Site Slowdowns

    A început 4 ianuarie 2022 la 21:16 UTC · 1d 18h

    Pending
    Componente afectate
    QuaverEd.com
    1. 4 ianuarie 2022 la 21:16 UTCmonitoring

      Two site slowdowns occurred today, January 4th, 2022. - 9:00am to 9:30 CST - 1:30pm to 1:46pm CST We are currently monitoring the situation.

    2. 6 ianuarie 2022 la 16:01 UTCresolved

      This incident has been resolved. The site is stable for all Users at this time.

    Error on Login

    A început 3 august 2021 la 01:05 UTC · 45m

    Pending
    1. 3 august 2021 la 01:05 UTCinvestigating

      We are aware of an issue logging into our sites right now. We are investigating the cause.

    2. 3 august 2021 la 01:07 UTCinvestigating

      This login issue appears to be intermittent... We are continuing to investigate.

    3. 3 august 2021 la 01:50 UTCresolved

      This incident has been resolved

    Error on login

    A început 3 august 2021 la 00:19 UTC · 39m

    Pending
    Componente afectate
    Help.QuaverEd.comSingle Sign-On into QuaverEdQuaverEd.com
    1. 3 august 2021 la 00:19 UTCidentified

      We are aware of an issue logging into our sites right now. The cause has been identified and we are working to correct the situation.

    2. 3 august 2021 la 00:58 UTCresolved

      This incident has been resolved. A required restart to a set of servers resulted in a misconfiguration. That has been corrected and measures have been taken to ensure the correct configuration is applied after future restarts.

    Student Site Login Issue

    A început 21 mai 2021 la 15:12 UTC · 25m

    IssuesIncident minor
    1. 21 mai 2021 la 15:12 UTCinvestigating

      At this time, there is an issue with our student site that affects some students from being able to login to their account. QuaverEd's Development Team is currently investigating the issue, and will resolve it as quickly as possible.

    2. 21 mai 2021 la 15:37 UTCresolved

      This issue has been resolved.

    Student Site Internal Server Error

    A început 11 martie 2021 la 14:00 UTC · 39m

    OutageIncident major
    1. 11 martie 2021 la 14:00 UTCidentified

      This morning at approximately 6:49am, there was an issue where students, after logging in to student.QuaverEd.com, were unable to access resources in their account.

    2. 11 martie 2021 la 14:39 UTCresolved

      Our team resolved this issue at approximately 7:59am

    Student SSO Login Outage (Chrome Users Only)

    A început 3 martie 2021 la 18:19 UTC · 0m

    Pending
    Componente afectate
    Single Sign-On into QuaverEd
    1. 3 martie 2021 la 18:19 UTCresolved

      This morning at approximately 10:49am (central), we experienced an issue that kept student users, whose accounts are provisioned through Single Sign On (SSO), from logging in to QuaverMusic.com. This issue only occurred in Google Chrome. This issue was resolved at 11:25am (central)

    Server Outage

    A început 3 martie 2021 la 16:10 UTC · 0m

    Pending
    Componente afectate
    Help.QuaverEd.comSingle Sign-On into QuaverEdQuaverEd.com
    1. 3 martie 2021 la 16:10 UTCresolved

      This morning, our site experienced an issue that was causing QuaverMusic.com to be slow to the point of unresponsive and fixed said issue. This issue outage began at approximately 8:58am, and our team resolved the issue at 9:31am.

    Isolated Login Incident

    A început 11 februarie 2021 la 16:59 UTC · 0m

    Pending
    Componente afectate
    Single Sign-On into QuaverEd
    1. 11 februarie 2021 la 16:59 UTCresolved

      An internal change to a database on Thursday 2/11 led to an occasional issue with users logging in. We were made aware of this issue at around 9:35AM on Thursday 2/11 and found that the issue only impacted Single Sign-On users. Once identified, the issue and resolved by 9:43AM. No action is needed by users and all systems are back to normal.