Istoricul incidentelor Realvnc

1. 10 septembrie 2026 la 15:14 UTCinvestigating

   În prezent investigăm această problemă.

2. 10 septembrie 2026 la 18:36 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 10 septembrie 2026 la 19:08 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

4. 10 septembrie 2026 la 19:40 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

5. 10 septembrie 2026 la 20:33 UTCidentified

   În prezent punem în aplicare un fix pentru această problemă

6. 10 septembrie 2026 la 20:57 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

7. 11 septembrie 2026 la 08:36 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 20 august 2026 la 18:34 UTCidentified

   Clienții pot experimenta probleme care fac conexiuni în cloud. Lucrăm la această problemă. Ne cerem scuze pentru orice neplăceri cauzate.

2. 20 august 2026 la 19:04 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 21 august 2026 la 08:17 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 19 august 2026 la 14:47 UTCinvestigating

   Suntem conștienți de o problemă legată de conectivitatea în cloud care afectează un număr mic de clienți. În prezent analizăm cauza acestei probleme.

2. 19 august 2026 la 14:48 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 19 august 2026 la 17:42 UTCidentified

   Am identificat o problemă care îi determină pe unii utilizatori să vadă starea și utilizarea incorecte, Suntem în curs de implementare a unui fix pentru acest

4. 19 august 2026 la 18:13 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

5. 20 august 2026 la 08:16 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 13 august 2026 la 14:09 UTCmonitoring

   A fost implementat un fix şi monitorizăm rezultatele

2. 14 august 2026 la 07:11 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 13 august 2026 la 13:13 UTCidentified

   Cauza problemei a fost identificată şi în prezent realizăm o soluţie.

2. 13 august 2026 la 13:59 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 5 august 2026 la 14:15 UTCinvestigating

   Suntem conştienţi de o problemă cu conectivitatea cloud şi portalul de management şi investigăm în prezent

2. 5 august 2026 la 14:19 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 5 august 2026 la 15:31 UTCidentified

   The cause of the issue has now been identified and we are currently rolling out a fix.

4. 5 august 2026 la 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 august 2026 la 08:54 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 14 iulie 2026 la 18:56 UTCidentified

   Suntem conștienți de o problemă legată de conectivitatea în cloud care afectează un număr mic de clienți. Problema a fost identificată și se pune în aplicare o soluție.

2. 14 iulie 2026 la 19:56 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 15 iulie 2026 la 09:53 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 28 mai 2026 la 09:55 UTCinvestigating

   We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

2. 28 mai 2026 la 09:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 mai 2026 la 10:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 mai 2026 la 15:21 UTCresolved

   This incident has been resolved.

1. 18 noiembrie 2025 la 12:04 UTCinvestigating

   One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

2. 18 noiembrie 2025 la 12:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 noiembrie 2025 la 14:11 UTCidentified

   Cloudflare have identified the issue and are fixing the affected components.

4. 18 noiembrie 2025 la 14:51 UTCmonitoring

   Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

5. 19 noiembrie 2025 la 08:19 UTCresolved

   This incident has been resolved.

1. 21 octombrie 2025 la 15:31 UTCidentified

   We have identified the issue and are working on a fix

2. 21 octombrie 2025 la 15:38 UTCidentified

   A fix has been deployed and services are normalising

3. 21 octombrie 2025 la 16:03 UTCmonitoring

   We are monitoring the impacted services

4. 21 octombrie 2025 la 16:19 UTCresolved

   The impacted services are fully operational.

1. 2 iulie 2025 la 11:21 UTCinvestigating

   The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

2. 2 iulie 2025 la 11:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 iulie 2025 la 15:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 iulie 2025 la 16:26 UTCresolved

   This incident has been resolved.

1. 2 iunie 2025 la 09:07 UTCinvestigating

   Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

2. 2 iunie 2025 la 10:17 UTCidentified

   The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

3. 2 iunie 2025 la 13:37 UTCidentified

   We are restoring data for the teams affected by this issue.

4. 2 iunie 2025 la 18:02 UTCmonitoring

   We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

5. 3 iunie 2025 la 10:20 UTCresolved

   This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

1. 12 mai 2025 la 12:57 UTCinvestigating

   Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

2. 12 mai 2025 la 14:27 UTCmonitoring

   A fix has been implemented and we're monitoring the results

3. 19 mai 2025 la 15:08 UTCresolved

   This incident has been resolved.

1. 21 martie 2025 la 11:11 UTCinvestigating

   A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

2. 26 martie 2025 la 09:22 UTCidentified

   The issue has been identified and a fix is being implemented

3. 26 martie 2025 la 16:14 UTCmonitoring

   A fix has been applied to the affected customers and we are continuing to monitor the results.

4. 28 martie 2025 la 09:31 UTCresolved

   This incident has been resolved.

1. 11 februarie 2025 la 11:23 UTCinvestigating

   Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

2. 11 februarie 2025 la 11:25 UTCidentified

   The issue has been identified and a fix deployed. Services are returning to normal operations.

3. 11 februarie 2025 la 11:42 UTCmonitoring

   Services are back to normal operations. We are monitoring the status.

4. 11 februarie 2025 la 14:46 UTCresolved

   The incident has been resolved. Apologies for any inconvenience caused.

1. 28 noiembrie 2024 la 09:48 UTCinvestigating

   We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

2. 28 noiembrie 2024 la 09:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 noiembrie 2024 la 10:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 noiembrie 2024 la 11:32 UTCresolved

   This incident has been resolved.

1. 12 noiembrie 2024 la 13:11 UTCinvestigating

   We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

2. 19 noiembrie 2024 la 11:29 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 noiembrie 2024 la 11:30 UTCmonitoring

   A fix has been identified and a fix has been implemented. We are continuing to monitor.

4. 19 noiembrie 2024 la 18:09 UTCresolved

   This incident has been resolved. We apologise for any inconvenience caused.

1. 16 septembrie 2024 la 10:04 UTCinvestigating

   We are currently investigating the issue.

2. 16 septembrie 2024 la 12:19 UTCidentified

   The issue has been identified and a fix has been deployed. Please try signing in again.

3. 16 septembrie 2024 la 14:16 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 septembrie 2024 la 14:18 UTCmonitoring

   A fix has been implemented and we are monitoring.

5. 17 septembrie 2024 la 08:04 UTCinvestigating

   We are continuing to investigate the cause of this SSO issue which is affecting some customers.

6. 17 septembrie 2024 la 09:42 UTCidentified

   The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

7. 19 septembrie 2024 la 08:19 UTCresolved

   The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

1. 4 iunie 2024 la 07:52 UTCidentified

   Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

2. 4 iunie 2024 la 08:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4 iunie 2024 la 08:36 UTCidentified

   We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

4. 4 iunie 2024 la 08:44 UTCidentified

   The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

5. 4 iunie 2024 la 12:08 UTCidentified

   The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

6. 4 iunie 2024 la 13:35 UTCidentified

   The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

7. 6 iunie 2024 la 08:39 UTCmonitoring

   The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

8. 7 iunie 2024 la 17:12 UTCresolved

   The issue with presence is resolved.

1. 9 februarie 2024 la 15:14 UTCinvestigating

   We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

2. 9 februarie 2024 la 15:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 februarie 2024 la 16:03 UTCresolved

   This incident has been resolved.