Istoricul incidentelor Recharge Payments

1. 28 septembrie 2026 la 14:00 UTCidentified

   Echipa noastră este conștientă de o problemă care cauzează timpii de încărcare lentă pe serviciile de reîncărcare. Am identificat problema și încercăm să rezolvăm problema.

2. 28 septembrie 2026 la 14:44 UTCidentified

   Continuăm să investigăm problema.

3. 28 septembrie 2026 la 15:36 UTCmonitoring

   Echipa noastră a aplicat un fix şi monitorizăm rezultatele.

4. 28 septembrie 2026 la 15:57 UTCresolved

   Această problemă este acum rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 25 septembrie 2026 la 18:07 UTCinvestigating

   În prezent investigăm sistemele degradate. Inginerii noştri lucrează la identificarea problemelor.

2. 25 septembrie 2026 la 18:37 UTCinvestigating

   Continuăm să lucrăm la rezolvarea acestei probleme. Dacă aveți nevoie pentru a ajunge la echipa noastră de sprijin, ne puteți email la [email protected].

3. 25 septembrie 2026 la 19:11 UTCinvestigating

   Am implementat o soluţie şi vedem o tendinţă spre redresare. Continuăm să monitorizăm problema.

4. 25 septembrie 2026 la 19:53 UTCidentified

   Am identificat problema şi am implementat o soluţie. Continuăm să monitorizăm acest lucru până când vom vedea recuperarea completă.

5. 25 septembrie 2026 la 20:39 UTCresolved

   A fost implementat un fix, iar în prezent lucrăm la ingerarea datelor și la reîncărcarea evaluării checkout

Traducere automată din actualizarea oficială a incidentului.

1. 1 septembrie 2026 la 17:35 UTCmonitoring

   Din cauza unei întreruperi a furnizorului, unele mesaje SMS pot fi amânate. Furnizorul a identificat problema și lucrează la o rezoluție.

2. 1 septembrie 2026 la 18:14 UTCresolved

   Furnizorul terț a rezolvat pană lor.

Traducere automată din actualizarea oficială a incidentului.

1. 7 august 2026 la 14:07 UTCidentified

   Investigăm o problemă care a cauzat întârzieri cu Notificările de încărcare. Echipa noastră a identificat problema și continuă să lucreze la remediere.

2. 7 august 2026 la 16:05 UTCmonitoring

   Our team has resolved the root cause of this issue. We are now reviewing potential impact.

3. 7 august 2026 la 17:57 UTCmonitoring

   Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.

4. 8 august 2026 la 01:20 UTCresolved

   This has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 20 iulie 2026 la 18:54 UTCinvestigating

   Observăm probleme legate de accesarea portalului comercial şi investigăm în prezent

2. 20 iulie 2026 la 19:40 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 20 iulie 2026 la 20:16 UTCresolved

   Observăm recuperarea completă şi vom continua monitorizarea.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iunie 2026 la 14:14 UTCinvestigating

   Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.

2. 29 iunie 2026 la 14:32 UTCidentified

   We have identified the source of the delay and a resolution is in progress.

3. 29 iunie 2026 la 18:40 UTCresolved

   This has been resolved and data for 6/28/26 is displaying as expected.

1. 29 aprilie 2026 la 15:05 UTCmonitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.

2. 29 aprilie 2026 la 19:08 UTCmonitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.

3. 29 aprilie 2026 la 21:37 UTCresolved

   This issue has been resolved.

1. 23 aprilie 2026 la 16:14 UTCinvestigating

   We are currently investigating an issue with accessing the merchant portal.

2. 23 aprilie 2026 la 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 aprilie 2026 la 17:00 UTCresolved

   This incident has been resolved.

1. 7 aprilie 2026 la 10:59 UTCidentified

   Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.

2. 7 aprilie 2026 la 15:02 UTCresolved

   The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.

1. 12 februarie 2026 la 14:59 UTCinvestigating

   We are currently investigating an error on the Renewal Rate Dashboard

2. 12 februarie 2026 la 15:17 UTCresolved

   This error has been resolved.

1. 17 decembrie 2025 la 17:21 UTCinvestigating

   We are currently seeing degraded admin accessibility in the merchant portal and are investigating.

2. 17 decembrie 2025 la 17:35 UTCinvestigating

   We are starting to see resolution and are continuing to investigate.

3. 17 decembrie 2025 la 17:36 UTCinvestigating

   We are starting to see some recovery and are continuing to work to get fully resolved.

4. 17 decembrie 2025 la 18:06 UTCmonitoring

   A fix has been implemented, and we are seeing full recovery.

5. 17 decembrie 2025 la 18:24 UTCresolved

   This incident has been resolved.

1. 16 decembrie 2025 la 22:11 UTCinvestigating

   We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

2. 16 decembrie 2025 la 22:50 UTCinvestigating

   We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.

3. 16 decembrie 2025 la 23:05 UTCmonitoring

   A fix has been implemented and we are seeing recovery.

4. 16 decembrie 2025 la 23:44 UTCresolved

   This has been resolved.

1. 9 noiembrie 2025 la 18:06 UTCinvestigating

   We are currently investigating an issue impacting charge processing.

2. 9 noiembrie 2025 la 19:32 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 10 noiembrie 2025 la 15:54 UTCidentified

   A fix has been deployed. Our team is now working on cleanup of impacted charges.

4. 10 noiembrie 2025 la 18:11 UTCidentified

   We are continuing to review and work on impacted charges.

5. 10 noiembrie 2025 la 21:54 UTCidentified

   We are continuing to work on a fix for this issue.

6. 11 noiembrie 2025 la 17:05 UTCidentified

   At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.

7. 13 noiembrie 2025 la 00:36 UTCresolved

   The root cause of this incident has been resolved. Those impacted will receive further communication.

1. 4 noiembrie 2025 la 21:25 UTCidentified

   We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.

2. 4 noiembrie 2025 la 22:07 UTCresolved

   We are observing full recovery and will continue monitoring.

1. 23 octombrie 2025 la 13:42 UTCidentified

   Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.

2. 27 octombrie 2025 la 19:13 UTCresolved

   This has been resolved.

1. 20 octombrie 2025 la 13:38 UTCidentified

   Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.

2. 20 octombrie 2025 la 22:05 UTCresolved

   This issue has been resolved and all data has been updated.

1. 16 octombrie 2025 la 20:25 UTCinvestigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home

2. 16 octombrie 2025 la 20:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 octombrie 2025 la 21:54 UTCresolved

   This issue has been resolved.

1. 10 octombrie 2025 la 12:09 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10 octombrie 2025 la 13:45 UTCmonitoring

   The issue has been resolved, and all data is up to date.

3. 10 octombrie 2025 la 13:46 UTCresolved

   The issue has been resolved, and all data is up to date.

1. 9 octombrie 2025 la 10:40 UTCidentified

   The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.

2. 9 octombrie 2025 la 14:50 UTCresolved

   This incident has been resolved.

1. 29 septembrie 2025 la 21:37 UTCinvestigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.

2. 29 septembrie 2025 la 22:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 septembrie 2025 la 23:10 UTCresolved

   This issue has been resolved.