Istoricul incidentelor Recruiterbox

We’re seeing reports that Trakstar Hire is down and displaying 504 errors. Our team is on it and working to get things back up as quickly as possible.

Trakstar Hire is back up and running. The 504 errors have stopped, and the team is keeping an eye on things to make sure it stays stable.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

This incident has been resolved.

We’re actively investigating an issue affecting Offer Letters, Excel report delivery, and the Jobs Widget. Our team is already on it and working to resolve the problem as quickly as possible

This incident has been resolved.

We have identified an issue causing a delay in processing of videos answers associated with the Questionnaires feature. We are actively working on a fix.

Our team is continuing to work on this issue.

We have put a fix in place for future facing video processing. We are now working on displaying videos that have not yet been processed.

This incident has been resolved.

We are seeing delays in email notifications (both to internal users and to candidates), as well as candidate application processing. The team is investigating and working quickly to resolve the issue.

This incident has been resolved.

We are currently investigating a system outage. We will update this page as we work to resolve!

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating a system outage.

We have put a fix in place and are monitoring the results.

We are continuing to monitor for any further issues.

This issue is resolved. If you face further questions, please reach out at [email protected]

We have identified an issue causing slow load times, and some error messages. Our team is working on a fix.

We have put in a fix and are seeing stability.

This incident has been resolved.

We have identified an issue with the generic login page for Trakstar Hire. (https://app.hire.trakstar.com/accounts/start-login) If you are running in to this issue, replacing "app" in the URL above with your Trakstar Hire company name will solve the problem. Example: Instead of - https://app.hire.trakstar.com/accounts/start-login Use - https://(YOUR COMPANY NAME).hire.trakstar.com/accounts/start-login For instance: https://mitratech.hire.trakstar.com/accounts/start-login If you are unsure of your company name, please reach out to us via [email protected] and we're happy to help!

This issue should be resolved. We are monitoring the results.

This issue has been resolved. If you have any further issues reach out to [email protected]

We are currently investigating a widespread issue resulting in an error when attempting to access our Insights module.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue resulting in widespread slow loading of Trakstar Hire.

We are continuing to investigate this issue.

We have identified a potential cause and are working on a fix.

We have been working on a variety of fixes to increase the application speed. While we continue working on this you may see slow load times throughout the application. As we have a fix in place, we'll update here!

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue that results in the inability to log into the Trakstar Hire platform. You will not see an error message, but will be redirected to the log in page.

The issue has been identified and a fix is being implemented!

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently investigating an issue resulting in slow loading of Trakstar Hire, as well as intermittent error messages. Our team is current investigating.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved!

We have identified an issue with the 3rd party that hosts our front/marketing sites (recruiterbox.com / hire.trakstar.com). This 3rd party is working to correct this issue, and get the sites operational again. In the meantime, the Trakstar Hire / Recruiterbox product IS fully operational. You can access your site by going to your login page directly. This is found by visiting: app.hire.trakstar.com/app We'll continue to monitor the third party's correction of the outage, and update as we learn more.

The front/marketing site is back up and running. Closing out this issue!

We have identified an issue causing a system-wide error popup. We're currently putting a fix in place.

We have deployed a fix, and are monitoring the results. If you're still facing issues, we suggest refreshing the page. If that doesn't solve it, feel free to reach out to us at [email protected]!

This issue is resolved. If you're still facing issues, we suggest refreshing the page. If that doesn't solve it, feel free to reach out to us at [email protected]!

We are currently investigating an issue resulting in intermittent downtime and error messages.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating a system wide issue resulting in instability within the app. Our engineering team is actively working to resolve this issue, and we will update once we know more.

We are still working on identifying a root cause, and could experience more instability as we do. We'll continue to update here as we know more.

This incident has been resolved.

We are currently investigating a system wide issue. We will update once we know more.

We have implemented a fix. We are still working on root cause, and could experience more instability as we do. We'll continue to update here as we know more.

This incident has been resolved.

We are currently investigating a system outage. We will update as soon as we know more.

We are monitoring a fix that has been put in place.

This issue has been resolved. If you're still facing difficulties, you can always reach us at [email protected]

We are currently investigating an issue resulting in slow loading of Trakstar Hire, as well as intermittent error messages. Our team has identified the issue and is currently working towards a fix.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified an issue with the Trakstar Hire and Zoom integration. This integration is designed to auto-create Zoom links for upcoming interviews. Currently, this creation process is not functioning. You are also currently unable to connect a new Zoom account to your Hire account. While link creation is not working, you can still select to manually add the Zoom details, allowing them to be recorded in the interview invite. Learn how to create these links manually from Zoom's help article here: https://support.zoom.us/hc/en-us/articles/201362183-Inviting-others-to-join-a-meeting#h_5e758b0a-ddd9-43bf-b1f2-d1beac09db6c All other Trakstar Hire functionality outside of this integration is currently working. If you have further questions you can reach us [email protected].

Our team is continuing to work on this issue. While link creation is not working, you can still select to manually add the Zoom details, allowing them to be recorded in the interview invite. Learn how to create these links manually from Zoom's help article here: https://support.zoom.us/hc/en-us/articles/201362183-Inviting-others-to-join-a-meeting#h_5e758b0a-ddd9-43bf-b1f2-d1beac09db6c All other Trakstar Hire functionality outside of this integration is currently working. If you have further questions you can reach us [email protected].

Our team has corrected the Zoom issue. New interviews created after this point can again auto-create Zoom links. If you have further questions, you can reach us at [email protected]!