Istoricul incidentelor Redtail

1. 15 iulie 2026 la 15:06 UTCinvestigating

   Investigăm în prezent probleme intermitente care afectează CRM Redtail care pot avea impact asupra autentificării și accesului utilizatorului. Echipele noastre lucrează activ pentru a identifica cauza și a restabili serviciul normal cât mai repede posibil. Vom furniza actualizări suplimentare pe măsură ce devin disponibile mai multe informații. Îţi apreciem răbdarea şi înţelegerea.

2. 15 iulie 2026 la 15:18 UTCmonitoring

   Problema care afectează CRM Redtail a fost atenuată, iar serviciul a fost restabilit. Echipele noastre continuă să monitorizeze performanța sistemului pentru a asigura stabilitatea. Vom furniza actualizări suplimentare dacă vor fi identificate alte aspecte.

3. 15 iulie 2026 la 16:08 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 1 iulie 2026 la 16:16 UTCinvestigating

   Investigăm o problemă care afectează integrarea dintre Black Diamond şi Redtail CRM. Ca urmare, este posibil ca datele de cont de la Black Diamond să nu fie actualizate conform așteptărilor, ceea ce determină ca soldurile conturilor și informațiile aferente din Redtail CRM să pară depășite sau incomplete. Această problemă poate afecta mai multe firme care utilizează fluxul de cont Black Diamond, inclusiv Black Diamond și Triad Advisors. Utilizatorii pot experimenta actualizări întârziate ale conturilor, care ar putea afecta soldurile conturilor, raportarea și fluxurile de lucru aferente în cadrul CRM Redtail. Echipele noastre lucrează activ pentru a restabili procesarea normală și a valida sincronizarea datelor. Vom furniza actualizări suplimentare pe măsură ce devin disponibile mai multe informații. Ne cerem scuze pentru deranj şi apreciem răbdarea voastră în timp ce lucrăm pentru a rezolva această problemă.

2. 1 iulie 2026 la 16:47 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 1 iulie 2026 la 18:34 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 30 iunie 2026 la 20:23 UTCinvestigating

   Investigăm în prezent o problemă care afectează serviciile de e-mail Redtail Hosted care provoacă amânarea mesajelor de e-mail de intrare. Ca urmare, unele e-mailuri primite pot fi întârziate în a ajunge la cutiile poștale de utilizator. Am identificat, de asemenea, o problemă care afectează accesul Single Sign-On (SSO) la conturi de e-mail găzduite pentru unii utilizatori. Ca un workaround temporar, utilizatorii afectați pot fi în măsură să acceseze e-mailul găzduit direct prin autentificarea cu acreditările lor de e-mail în loc de utilizarea SSO. Echipele noastre au identificat o problemă de conectivitate a rețelei și lucrează activ cu furnizorul de servicii pentru a restabili operațiunile normale. Vom furniza actualizări suplimentare pe măsură ce devin disponibile mai multe informații.

2. 30 iunie 2026 la 20:41 UTCmonitoring

   Problema de impact Redtail Hosted Email servicii a fost atenuată, și livrare de e-mail intrare a fost restaurat. Unele mesaje de e-mail care au fost amânate în timpul întreruperii pot continua să sosească cu întârzieri ca trimiterea sistemelor de e-mail retry de livrare. Monitorizăm în mod activ mediul înconjurător pentru a ne asigura că toate mesajele la coadă sunt prelucrate cu succes, iar serviciile rămân stabile. De asemenea, continuăm să investigăm o problemă care afectează accesul Single Sign-On (SSO) la conturi de e-mail găzduite pentru unii utilizatori. Ca un workaround temporar, utilizatorii afectați pot accesa e-mail-ul găzduit direct folosind acreditările lor de e-mail în loc de SSO. Vom oferi actualizări suplimentare, deoarece lucrările continuă să restabilească pe deplin toate serviciile afectate.

3. 1 iulie 2026 la 13:04 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 23 iunie 2026 la 13:49 UTCinvestigating

   Investigăm în prezent o problemă care afectează autentificarea multifactorilor (AMF) pentru unii utilizatori. Acest lucru poate duce la coduri de verificare întârziate, capacitatea limitată de a actualiza setările MAE, sau dificultate de logare în. Echipele noastre investighează activ și lucrează pentru a restabili funcționalitatea normală cât mai repede posibil. Vom furniza actualizări pe măsură ce mai multe informații devin disponibile. Vă mulţumesc pentru răbdare şi înţelegere.

2. 23 iunie 2026 la 14:27 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 2 iunie 2026 la 16:18 UTCinvestigating

   Autentificare multifactor (MFA) pentru CRM Redtail și e-mailuri trimise de CRM Redtail (inclusiv e-mailuri de resetare a parolei și notificări) se confruntă în prezent cu probleme intermitente. Unii clienți pot avea dificultăți în accesarea conturilor lor sau primirea de e-mailuri generate de CRM. Lucrăm în mod activ pentru a restabili funcționalitatea completă și pentru a ne cere scuze pentru orice inconvenient. Mulţumesc pentru răbdare.

2. 3 iunie 2026 la 00:35 UTCidentified

   Am identificat că întârzierile sau problemele cu autentificare multifactor (MFA) pentru CRM Redtail și e-mail-urile trimise de CRM Redtail (inclusiv e-mailurile de resetare a parolei și notificările) sunt filtrate sau în carantină de către furnizorii de securitate de e-mail selectați. În timp ce continuăm să lucrăm cu furnizorii noștri pentru a îmbunătăți livrarea, unii utilizatori pot experimenta întârzieri intermitente. Ca un workaround temporar, vă recomandăm contactarea furnizorului de e-mail (de exemplu, Smarsh sau Mimecast) pentru a solicita Whitelisting a următoarelor domenii pentru a asigura livrarea la timp: - Redtailemail.com - Redtailtechnology.com Apreciem răbdarea dumneavoastră în timp ce continuăm să monitorizăm şi să lucrăm la rezolvarea completă.

3. 1 iulie 2026 la 18:30 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 28 mai 2026 la 18:33 UTCresolved

   Our team identified and resolved an issue that was preventing authentication into Redtail Email. A fix was implemented, and service has been restored.  Thank you for your patience.

1. 6 mai 2026 la 15:44 UTCinvestigating

   We are aware of an issue causing slowness when navigating Redtail CRM, including activities and workflows not loading on the calendar. Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.

2. 6 mai 2026 la 16:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 mai 2026 la 19:43 UTCresolved

   This incident has been resolved.

1. 5 mai 2026 la 12:33 UTCinvestigating

   Third‑party vendor, Twilio, is experiencing an issue that is impacting the delivery of two‑factor authentication text codes and affecting login verification for Redtail CRM users. Please use the Voice option at this time. Our team is monitoring the issue.

2. 11 mai 2026 la 12:52 UTCresolved

   This incident has been resolved.

1. 25 martie 2026 la 17:39 UTCinvestigating

   We are currently investigating an issue affecting some Redtail CRM account data feeds. This may result in delayed or missing account updates for a subset of clients. Our teams are actively working to identify the cause and restore normal processing as quickly as possible.

2. 25 martie 2026 la 19:43 UTCresolved

   The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.

1. 10 martie 2026 la 23:48 UTCinvestigating

   We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.

2. 11 martie 2026 la 00:13 UTCresolved

   The issue causing 500 errors during CRM login has been fully resolved. Users should now be able to log in and access the CRM without any errors. Thank you for your patience as our team worked to restore access. If you experience any continued issues, please reach out to our support team for assistance.

1. 27 februarie 2026 la 20:00 UTCinvestigating

   We have identified an issue that may prevent users from logging into the Redtail CRM platform and users already connected may encounter slowness or the inability to launch Apps or features. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

2. 27 februarie 2026 la 20:14 UTCresolved

   The issues that affected CRM users' ability to log in earlier have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

1. 20 noiembrie 2025 la 14:38 UTCinvestigating

   Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

2. 20 noiembrie 2025 la 15:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 noiembrie 2025 la 17:59 UTCresolved

   This incident has been resolved.

1. 20 octombrie 2025 la 15:07 UTCinvestigating

   We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.

2. 20 octombrie 2025 la 15:27 UTCinvestigating

   Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable. We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time. Thank you for your patience and understanding.

3. 20 octombrie 2025 la 19:45 UTCinvestigating

   Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

4. 20 octombrie 2025 la 20:24 UTCinvestigating

   Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

5. 21 octombrie 2025 la 12:15 UTCresolved

   This incident has been resolved.

1. 9 septembrie 2025 la 14:19 UTCinvestigating

   Our engineers have identified the issue causing errors when sending emails through Redtail-hosted Email. We are working swiftly to restore full service. We appreciate your patience as we work to resolve this.

2. 9 septembrie 2025 la 14:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 septembrie 2025 la 15:46 UTCresolved

   The issue that was causing errors when sending emails through Redtail-hosted Email has been resolved. Users should now be able to send emails without disruption. We appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our support team for assistance.

1. 2 septembrie 2025 la 18:19 UTCinvestigating

   We are aware that users are experiencing errors when logging into the CRM. Our team is actively investigating this issue.

2. 2 septembrie 2025 la 21:30 UTCresolved

   This incident has been resolved.

1. 2 septembrie 2025 la 15:43 UTCinvestigating

   Some users are experiencing difficulties accessing their Redtail hosted email accounts. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

2. 2 septembrie 2025 la 16:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If issues are still being experienced, please refresh your cookies and browser.

3. 2 septembrie 2025 la 18:37 UTCresolved

   This incident has been resolved.

1. 29 iulie 2025 la 14:26 UTCinvestigating

   We’re aware of an issue where Activities, Workflows, and other items may not load—particularly on the Today page. As a temporary workaround, please clear your DNS settings, followed by your browser’s cache and cookies, while we work to resolve the issue at scale. Helpful guides: - How to Flush DNS – Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) - How to Flush DNS – Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) - How to Clear Browser History and Cache - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We apologize for the inconvenience and appreciate your patience as we work toward a resolution.

2. 29 iulie 2025 la 18:05 UTCresolved

   We’ve resolved the underlying issue that was preventing Activities, Workflows, and other items from loading, especially on the Today page. However, to ensure full functionality is restored on your device, you may still need to: 1. Flush your DNS settings 2. Clear your browser’s cache and cookies Helpful guides: Flush DNS - Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) Flush DNS - Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) Clear browser cache - - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We appreciate your patience and thank you for your continued partnership.

1. 15 iulie 2025 la 15:18 UTCinvestigating

   Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

2. 15 iulie 2025 la 16:15 UTCresolved

   This incident has been resolved.

1. 15 iulie 2025 la 14:16 UTCinvestigating

   Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

2. 15 iulie 2025 la 15:01 UTCresolved

   This incident has been resolved.

1. 9 iulie 2025 la 14:27 UTCinvestigating

   We are currently investigating an issue affecting Redtail CRM. Our team is working to restore functionality as quickly as possible.

2. 9 iulie 2025 la 15:34 UTCresolved

   Users seeing an error in the CRM can switch to Early Access as a workaround to resolve the issue and continue using the CRM without disruption.