Istoricul incidentelor Revel Systems

1. 23 octombrie 2026 la 02:42 UTCinvestigating

   Investigăm în mod activ un incident care cauzează eşecuri de sincronizare a ordinului POS la Console Management şi blocarea încărcarii bazei de date în toate locaţiile afectate. Echipa noastră de inginerie se concentrează pe identificarea cauzei profunde și restaurarea funcționalității complete cât mai repede posibil.

2. 23 octombrie 2026 la 03:05 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 23 octombrie 2026 la 09:37 UTCresolved

   Cauza a fost identificată şi rezolvată. După o monitorizare suplimentară, nu au fost observate probleme ulterioare. Toate comunicaţiile şi sincronizarea au revenit la normal. Dacă există ordine nesincronizate pe POS, vă rugăm să reîmprospătați POS și să forțați un resincron (dacă este necesar) din fila de sincronizare a rețelei sub setările POS.

Traducere automată din actualizarea oficială a incidentului.

1. 19 octombrie 2026 la 18:26 UTCmonitoring

   Am identificat o problemă care afectează unii comercianţi care procesează plăţile prin Revel Advantage în Statele Unite, ceea ce a dus la o întârziere a plăţii fondurilor începând cu 17 octombrie 2026. Cauza principală a fost identificată și rezolvată, iar fondurile afectate urmează să fie depuse până la sfârșitul zilei de luni, 19 octombrie 2026. Ne cerem sincer scuze pentru orice inconvenient pe care această întârziere l-ar fi putut cauza şi aprecia răbdarea şi înţelegerea voastră în timp ce problema era abordată.

2. 20 octombrie 2026 la 17:30 UTCresolved

   Acest incident a fost rezolvat, nu au fost identificate alte probleme.

Traducere automată din actualizarea oficială a incidentului.

1. 19 iunie 2026 la 15:19 UTCidentified

   Currently, the Revel Data connector is experiencing a partial outage. The functionality is limited, and the data present is not complete. The underlying issue has been identified, and a fix is being implemented.

2. 19 iunie 2026 la 22:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 iunie 2026 la 18:31 UTCresolved

   This incident has been resolved.

1. 5 iunie 2026 la 15:08 UTCinvestigating

   We are currently investigating the issue with May merchant statement, where Processing, Interchange and Other fees are not reflected on the PDF file. This does not affect Payment processing, Fee allocation or Deposits by this issue.

2. 8 iunie 2026 la 19:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please allow up to 12 hours to have May statement to re-appear.

3. 16 iunie 2026 la 16:09 UTCresolved

   This incident has been resolved.

1. 2 iunie 2026 la 15:54 UTCidentified

   Revel is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

2. 2 iunie 2026 la 21:45 UTCmonitoring

   Currently, the telephony is operational, but we are continuing to monitor the situation.

3. 2 iunie 2026 la 22:03 UTCresolved

   The incident has been resolved and all systems are operational.

1. 7 mai 2026 la 15:08 UTCinvestigating

   We have identified that some merchants using Revel Advantage payment processing may be impacted by an issue affecting merchant statement generation. The Revel Engineering team is actively investigating the root cause. This page will be updated as soon as more information becomes available.

1. 18 noiembrie 2025 la 14:09 UTCinvestigating

   Currently, due to the CloudFlare, there are some system accessibility issues with certain Revel services. Currently, the most affected is the payment portal (accessible at portal.revelup.com) We are monitoring the situation.

2. 18 noiembrie 2025 la 14:48 UTCresolved

   The outage has been resolved and functionality restored.

1. 7 noiembrie 2025 la 14:40 UTCinvestigating

   Currently, a single server is experiencing issues and is inaccessible for use by customers of Black Rock Coffee Bar. We are investigating the root cause.

2. 7 noiembrie 2025 la 14:50 UTCresolved

   Root cause has been identified and functionality has been restored. Monitoring for any changes.

1. 20 octombrie 2025 la 09:47 UTCidentified

   Revel management consoles and online ordering are affected by a widespread AWS outage: https://health.aws.amazon.com/health/status. Our teams are working to recover from this incident and we will be providing further updates. Most POS functions will remain available in Always On Mode during the disruption - please refer to this article for more information: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

2. 20 octombrie 2025 la 09:58 UTCmonitoring

   We are observing recovery to most Revel services, most attempts to login to management console or refresh POS apps are successful. We will continue to monitor our service recovery and will post further updates. Thank you for your patience while working through this disruption.

3. 20 octombrie 2025 la 12:24 UTCmonitoring

   Our teams are working to restore services for a small portion of merchants still affected by the AWS outage. If you are unable to refresh the POS app or login to the management console, please continue to use your POS in Always On Mode - see more information here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

4. 20 octombrie 2025 la 13:50 UTCmonitoring

   Some merchants may still see errors trying to access their management console, online ordering pages or using POS application. Our teams continue to recover our infrastructure from the ongoing AWS disruption: https://health.aws.amazon.com/health/status. Please use the Always On Mode to use the POS during this disruption: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418. We will provide updates on our recovery process as we get additional information to share.

5. 20 octombrie 2025 la 15:12 UTCmonitoring

   Our team continues to restore core services for remaining small number of merchants as the AWS disruption still affects our infrastructure: https://health.aws.amazon.com/health/status. In addition, we have identified degraded Delivery XT performance due to AWS disruption affecting our partners. We will provide more information as it becomes available.

6. 20 octombrie 2025 la 15:38 UTCmonitoring

   As of 11:03am EST, Delivery XT service has mostly been restored - any user that was already logged in to any application (Driver App, Dispatch App) is able to use the system as usual. For users that were not logged into the applications or have subsequently logged out of the applications, they will be unable to log in. Management console access and online ordering are still disrupted for some merchants, our teams continue to work on restoring services. Will will provide more information as it becomes available.

7. 20 octombrie 2025 la 16:20 UTCmonitoring

   Amazon AWS disruption continues to affect multiple Revel systems and a small number of merchants may continue to experience issues with accessing management console, online ordering and some third-party features, such as loyalty and Delivery XT logins. You may experience limited disruptions until the issue is fully resolved. We apologize for any inconvenience and appreciate your patience.

8. 20 octombrie 2025 la 17:51 UTCmonitoring

   We are seeing significant improvements to server performance of the last small merchant group still affected by the AWS disruption. We will continue to monitor the situation until AWS announces resolution and will provide an update.

9. 20 octombrie 2025 la 23:46 UTCmonitoring

   AWS has resolved the issue on their infrastructure. Please note that you may still experience some lingering effects over the next few hours as changes propagate through all systems. Our team is actively monitoring performance, and we expect full service restoration shortly. We appreciate your understanding.

10. 21 octombrie 2025 la 08:57 UTCresolved

    This incident has been resolved.

1. 14 octombrie 2025 la 13:39 UTCidentified

   There was a delay with the funding schedule due to the Bank Holiday (Columbus Day), the issue has been resolved and all payouts were processed. Funds are expected to be deposited to the bank by the end of today, October 14.

2. 14 octombrie 2025 la 17:14 UTCresolved

   This incident has been resolved.

1. 1 octombrie 2025 la 02:56 UTCinvestigating

   We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at [email protected]

2. 1 octombrie 2025 la 21:27 UTCidentified

   We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’ For urgent assistance, please email us at [email protected] Until further notice, please use the following numbers: Canada/Toronto: +1 469 405 0185 Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433

3. 5 noiembrie 2025 la 20:43 UTCidentified

   The Toronto line (+1 647 313 3117) has been brought online and is fully operational. We continue to work towards bringing back the Australian line (+61 2 8520 3344)

4. 25 noiembrie 2025 la 21:02 UTCresolved

   The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.

1. 5 septembrie 2025 la 13:38 UTCinvestigating

   We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for September 3rd sales are affected and are experiencing a delay.

2. 5 septembrie 2025 la 16:30 UTCidentified

   We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for September 3rd will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience.

3. 7 septembrie 2025 la 15:35 UTCresolved

   This incident has been resolved. Funds were processed and were sent on Friday afternoon.

1. 31 august 2025 la 14:08 UTCinvestigating

   Hello, Currently, WorldPay is experiencing an outage; therefore, payment operations will be affected.

2. 31 august 2025 la 14:28 UTCresolved

   This incident has been resolved.

1. 18 august 2025 la 23:27 UTCinvestigating

   We are currently experiencing telephony issues, and we are not reachable via our standard phone number. For support, please use: +1 (833) 437-3835 or send us an email at [email protected]

2. 19 august 2025 la 00:19 UTCresolved

   The issue has been resolved.

1. 7 august 2025 la 20:35 UTCinvestigating

   We are currently experiencing a technical issue affecting the generation of July statements for Revel Advantage XT. As a result, merchant statements are temporarily unavailable in the Management Console. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality.

2. 24 august 2025 la 16:38 UTCmonitoring

   A fix has been applied and July invoices should appear under "Payments" tab on Management console. We are closely monitoring results.

3. 26 august 2025 la 17:54 UTCresolved

   The incident has been resolved. Merchant statements are available to be downloaded again.

1. 2 iulie 2025 la 21:02 UTCinvestigating

   We are currently experiencing an issue affecting client access to Revel Chat via the Helpsite. Merchants requiring assistance are encouraged to contact us directly at [email protected]. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be provided promptly as more information becomes available.

2. 2 iulie 2025 la 21:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 iulie 2025 la 00:25 UTCresolved

   This incident has been resolved.

1. 26 iunie 2025 la 14:06 UTCinvestigating

   Currently, our telephony system is experiencing issues, and the phone lines are not available. Please reach out via email: [email protected] in the meantime. Or chat via: https://support.revelsystems.com/s/ We will update you once it is fixed.

2. 26 iunie 2025 la 14:17 UTCidentified

   The cause of the issue has been identified, and we are working on a solution. In the meantime, please use this phone number to reach out to our customer service teams: +1 (484) 960-3416

3. 26 iunie 2025 la 16:15 UTCresolved

   The incident has been resolved, and all functionality has been restored.

1. 12 iunie 2025 la 19:41 UTCinvestigating

   Loyalty is affected by the Cloudflare outage. Cloudflare teams are working on fixing. Our teams are monitoring and will update once the outage is resolved

2. 12 iunie 2025 la 21:33 UTCresolved

   Cloudflare outage has been resolved. Systems are fully operational

1. 10 iunie 2025 la 18:32 UTCidentified

   We are currently monitoring a potential service disruption to DeliveryXT due to an ongoing outage with one of our infrastructure providers. Our team is actively working with the provider to assess the impact and restore full service as quickly as possible. We will provide updates as more information becomes available.

2. 11 iunie 2025 la 15:16 UTCresolved

   The issue has been resolved

1. 24 aprilie 2025 la 13:42 UTCinvestigating

   Currently, the Revel support phone numbers are experiencing an issue. We are investigating and will have an update soon. In the meantime, if your request is with the Customer support departments of Revel please reach out via email and we will respond as soon as possible. You can submit a ticket here: https://support.revelsystems.com/s/contactsupport

2. 24 aprilie 2025 la 14:28 UTCidentified

   We have identified the issue and are working on a fix. In the meantime, please use this number to reach out: +1 415 744 1433 Otherwise, you can also reach out using the chat functionality: https://support.revelsystems.com/s/contactsupport

3. 24 aprilie 2025 la 14:40 UTCmonitoring

   The issues have been resolved. We are actively monitoring the situation, and all phone numbers are operational.

4. 24 aprilie 2025 la 15:12 UTCresolved

   The incident has been resolved.