Istoricul incidentelor Revenera

1. 12 august 2026 la 15:49 UTCinvestigating

   We are currently experiencing issues with the Revenera Documentation site (https://docs.revenera.com/) that may result in intermittent access or difficulty loading documentation for some users. Our IT team is actively investigating the issue and working to restore consistent access. We will provide updates as more information becomes available. If you are in urgent need of Revenera product documentation, please contact Revenera Technical Support for assistance.

1. 27 iulie 2026 la 14:33 UTCinvestigating

   În prezent experimentăm o problemă care afectează funcționalitatea Usage Intelligence Custom Events, în special vizualizarea recentă a evenimentelor personalizate și descărcările custom Events Archive. Echipa noastră investighează activ și lucrează pentru a rezolva problema. Vom furniza actualizări pe măsură ce mai multe informații devin disponibile.

2. 27 iulie 2026 la 17:16 UTCidentified

   Problema care afectează vizualizarea custom Evenimente recente și capacitatea de a descărca Custom Event Archives a fost rezolvată. În timp ce colectarea datelor rămâne neafectată, generarea arhivelor custom Event a fost temporar întreruptă până când am finalizat îmbunătățirile serverului. Vom oferi o actualizare odată ce aceste îmbunătățiri sunt complete și generarea arhivei a fost reluată.

3. 28 iulie 2026 la 16:56 UTCidentified

   Continuăm să lucrăm la îmbunătăţirile serverului şi vom împărtăşi informaţii suplimentare pe măsură ce acesta devine disponibil.

4. 5 august 2026 la 05:35 UTCresolved

   Echipa a rezolvat problema și a restaurat toate serviciile afectate. Toate serviciile continuă să funcționeze conform așteptărilor, iar mediul rămâne stabil. Dacă întâmpinați orice probleme, vă rugăm să contactați Revenera Suport tehnic pentru asistență.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iulie 2026 la 15:54 UTCinvestigating

   În prezent avem o problemă intermitentă cu FlexNet Operations ALM/LLM Cloud Device Activation Service în mediul PROD NAM2. Echipa noastră investighează în mod activ problema și lucrează pentru a identifica cauza principală. Vom furniza actualizări suplimentare de îndată ce informațiile suplimentare devin disponibile. Vă mulţumesc pentru răbdare şi înţelegere.

2. 22 iulie 2026 la 16:06 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 22 iulie 2026 la 17:27 UTCinvestigating

   Continuăm să investigăm această problemă. Vom furniza actualizări suplimentare de îndată ce informațiile suplimentare devin disponibile. Vă mulţumesc pentru răbdare şi înţelegere.

4. 22 iulie 2026 la 18:52 UTCmonitoring

   Credem că am rezolvat problema și că acum monitorizăm. Vom furniza actualizări de îndată ce mai multe informații sunt disponibile.

5. 22 iulie 2026 la 22:26 UTCresolved

   Monitorizarea noastră nu a găsit nici un semn al problemei și credem că acum este rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 27 mai 2026 la 06:37 UTCinvestigating

   We are actively working with our vendor to restore email functionality and will provide an update as soon as more information becomes available. We apologise for the inconvenience.

2. 27 mai 2026 la 07:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 mai 2026 la 10:34 UTCresolved

   This incident has been resolved.

1. 22 aprilie 2026 la 10:57 UTCinvestigating

   We are currently investigating an issue with scheduled report delivery. As a temporary workaround, customers may manually generate the reports until the issue is resolved.

2. 22 aprilie 2026 la 12:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 aprilie 2026 la 12:48 UTCmonitoring

   A fix has been implemented and our initial monitoring shows scheduled reports are being sent out. We are monitoring the application to ensure the fix remains stable.

4. 22 aprilie 2026 la 18:20 UTCresolved

   This incident has been resolved.

1. 17 aprilie 2026 la 13:36 UTCinvestigating

   Issue: The FlexNet Operations Analytics service is currently unavailable in the Production environment. Impact: Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU. Current Status: Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.

2. 17 aprilie 2026 la 15:11 UTCidentified

   The issue has been identified, and a fix has been successfully applied to the NAM environment. We are actively monitoring the NAM environment to ensure stability. Work is currently underway to apply the fix to the EU environment. Further updates will be shared as progress continues.

3. 17 aprilie 2026 la 15:30 UTCresolved

   The fix has been applied to the EU environment. Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.

1. 16 aprilie 2026 la 16:44 UTCidentified

   Update: Clarification on Scope of UTF‑8 Character Impact In addition to email‑related issues previously reported, some customers may experience issues when creating users or accounts with non‑English (UTF‑8) characters via the application user interface. Specifically: - The issue only impacts users and accounts created or edited via the UI. - API‑based creation and updates are not affected. - Records created via the UI with non‑English characters may display incorrectly. - Data exports or extracts that include these UI‑created records may contain corrupted character data. The fix currently being prepared for deployment will prevent new occurrences of this issue. However, downstream processing of data that was already created with corrupted characters will not automatically correct that data, and any previously corrupted values in extracts will persist unless the source records are updated after the fix is applied. Next Steps: - The validated fix corrects character handling across email processing, account and user creation. - Deployment remains the top priority due to business and data integrity impact. - We will update this status page once deployment is complete. Workarounds: Until the fix is deployed, customers are advised to: - Avoid using non‑English characters when creating or modifying email templates, users or accounts through the UI, where possible. - Use API‑based processes if UTF‑8 characters are required. We recognize the impact this has caused and appreciate your patience as we work to fully resolve the issue.

2. 16 aprilie 2026 la 18:15 UTCidentified

   We are continuing to work on a fix for this issue.

3. 17 aprilie 2026 la 16:07 UTCidentified

   Fix Deployed to User Acceptance Testing (UAT) The fix addressing the UTF‑8 character handling issue has now been successfully deployed to the User Acceptance Testing (UAT) environment. Our validation and functional testing in UAT have completed successfully. We are currently monitoring the behavior of the fix in this environment to ensure stability and confirm there are no unintended side effects. Next Steps Continued monitoring in the UAT environment is in progress. Pending final verification, we are planning a production deployment on Monday, April 20. We will update this status page once the fix is deployed to Production or if timelines change. Important Note As previously communicated, this fix prevents new occurrences of UTF‑8 character corruption. Any data that was already created with corrupted characters prior to the fix will not be automatically corrected and will require updates to the source records after deployment. We appreciate your patience and will continue to share updates as we move toward full resolution.

4. 20 aprilie 2026 la 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 20 aprilie 2026 la 14:11 UTCresolved

   This incident has been resolved.

1. 9 aprilie 2026 la 13:30 UTCinvestigating

   We are currently experiencing data refresh delays, resulting in Reporter not displaying the latest data in the following environments: -All Reporter data in FlexNet Operations LLM Production -Software Delivery (Download Universe) Reporter data in FlexNet Operations ALM Production Note: Non-Software Delivery in FlexNet Operations ALM is unaffected by the data refresh delay. We are actively working to address the issue and will provide updates when more information becomes available. If you have any questions, please submit a ticket with Revenera Technical Support .

2. 9 aprilie 2026 la 16:51 UTCresolved

   The Reporter data refresh has completed successfully.

1. 8 aprilie 2026 la 18:47 UTCinvestigating

   We are currently experiencing data refresh delays, resulting in Reporter not displaying the latest data in the following environments: -All Reporter data in FlexNet Operations LLM Production -Software Delivery (Download Universe) Reporter data in FlexNet Operations ALM Production Note: Non-Software Delivery in FlexNet Operations ALM is not affected by the data refresh delay. We are actively working to address the issue and will provide updates when more information becomes available. If you have any questions, please submit a ticket with Revenera Technical Support .

2. 8 aprilie 2026 la 19:16 UTCresolved

   The Reporter data refresh has completed successfully.

1. 2 aprilie 2026 la 14:41 UTCmonitoring

   We experienced intermittent access issues in the FlexNet Operations ALM/LLM Production (NAM) environment that affected access to the ALM/LLM portals. The issue has been resolved, and we are monitoring to ensure continued stability.

2. 2 aprilie 2026 la 17:12 UTCresolved

   FlexNet Operations ALM/LLM remains stable in the Production (NAM) environments, and no further issues have been observed. This incident is now resolved. If you experience any issues, please open a support ticket with Revenera Technical Support.

1. 23 martie 2026 la 18:09 UTCinvestigating

   We are experiencing issues with the FlexNet Operations Cloud ALM/LLM Device Activation Service in the Production environments NAM2. Functionality impacted by this outage includes, but may not be limited to, the following: -Device creation and activation -View device or device related details -Device lifecycle activities Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. 23 martie 2026 la 18:49 UTCmonitoring

   Our team has identified the cause of the issue and a fix has been implemented. We have verified the service is fully restored. We will continue to monitor the service to ensure ongoing stability.

3. 23 martie 2026 la 21:16 UTCresolved

   Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.

1. 22 ianuarie 2026 la 18:35 UTCinvestigating

   We are experiencing issues with the FlexNet Operations Cloud ALM application and FlexNet Operations ALM/LLM Cloud Licensing Service. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. 22 ianuarie 2026 la 19:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 ianuarie 2026 la 19:45 UTCidentified

   Our team has identified the cause of the issue and the potential solution. We are working to deploy and validate the fix in the affected environments. We will update the status based on the results.

4. 22 ianuarie 2026 la 19:57 UTCmonitoring

   A fix has been implemented, and we’ve verified the service is fully restored. We will continue to monitor the service to ensure ongoing stability.

5. 22 ianuarie 2026 la 23:51 UTCresolved

   Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.

1. 2 ianuarie 2026 la 16:56 UTCinvestigating

   We are currently experiencing degraded performance with Revenera Usage Intelligence services due to an issue with our service provider. Our team is actively working to resolve this and restore full functionality as quickly as possible. We appreciate your patience and will provide updates as they become available. Services affected: -Analytics Dashboard (analytics.revenera.com) -Web Reporting APIs (analytics-api.revenera.com) Services unaffected: -Collection of usage data from installations via SDK call-home

2. 5 ianuarie 2026 la 17:15 UTCidentified

   We’ve identified a potential fix for the issue and are currently implementing it. Our team is actively working to resolve the problem and will provide another update once the fix has been fully applied and verified. Thank you for your patience.

3. 6 ianuarie 2026 la 19:05 UTCidentified

   Our team continues to work diligently to implement the identified fix and making progress toward full resolution. We’ll continue to share updates as work advances. Thank you for your continued patience.

4. 8 ianuarie 2026 la 15:18 UTCmonitoring

   A fix has been deployed and all affected services are operational. We will continue to monitoring these services for any issues.

5. 13 ianuarie 2026 la 16:14 UTCresolved

   Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.

1. 2 decembrie 2025 la 19:59 UTCinvestigating

   We are experiencing an issue preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments. We are actively working to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.

2. 2 decembrie 2025 la 20:33 UTCmonitoring

   A fix has been implemented and emails have resumed processing. We will continue to monitor the service to ensure all emails processed completely and no further issues occur.

3. 3 decembrie 2025 la 06:27 UTCmonitoring

   We will continue to monitor the service to ensure all emails are processed completely and no further issues occur.

4. 3 decembrie 2025 la 08:36 UTCresolved

   This incident has been resolved.

1. 27 noiembrie 2025 la 01:42 UTCinvestigating

   The FlexNet Operations Data Access API service are currently unavailable. We are investigating the problem and working to restore the service.

2. 27 noiembrie 2025 la 01:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 noiembrie 2025 la 01:59 UTCmonitoring

   We have identified a fix and restored the Data Access API service. We are monitoring the service to ensure it remains available.

4. 27 noiembrie 2025 la 02:57 UTCresolved

   Our monitoring has not found any problems and the FlexNet Operations Data access APIs are working normally. We consider the issue resolved.

1. 20 noiembrie 2025 la 09:18 UTCinvestigating

   We are currently experiencing intermittent disruptions impacting FlexNet Operations functionalities, resulting in 502 Bad Gateway errors. Our engineering teams are actively investigating this issue with the highest priority and will provide timely updates as progress is made.

2. 20 noiembrie 2025 la 11:34 UTCinvestigating

   We are continuing to investigate the cause of the issue and will keep you informed as we make progress toward full resolution.

3. 20 noiembrie 2025 la 15:31 UTCinvestigating

   We are continuing to investigate the underlying cause. We remain focused on achieving full resolution. We will provide further updates as soon as new details become available.

4. 20 noiembrie 2025 la 15:52 UTCidentified

   We have identified the cause of the issue and a potential solution. We are working to deploy and validate the fix in the affected environments. We will update the status based on the results.

5. 20 noiembrie 2025 la 19:48 UTCinvestigating

   We’ve identified that the recent fix did not fully resolve the issue. Our team is actively investigating alternative solutions and will share updates as soon as possible. Thank you for your patience and understanding as we work to stabilize the affected environments.

6. 21 noiembrie 2025 la 04:45 UTCinvestigating

   Our team is diligently exploring alternative solutions and will provide updates as soon as they become available. We appreciate your patience and understanding as we work to stabilize the affected environments.

7. 21 noiembrie 2025 la 07:28 UTCinvestigating

   The intensity and duration of intermittent issues have been reducing significantly over time. We are working with our cloud vendor to identify the root cause.

8. 21 noiembrie 2025 la 09:36 UTCidentified

   The issue has been identified and a fix is being implemented.

9. 21 noiembrie 2025 la 09:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

10. 21 noiembrie 2025 la 12:58 UTCmonitoring

    The issue has been fixed, and we will continue monitoring for the next 24 hours.

11. 22 noiembrie 2025 la 17:32 UTCresolved

    This incident has been resolved.

1. 13 noiembrie 2025 la 16:39 UTCinvestigating

   We are currently experiencing an issue with the FlexNet Operations Cloud ALM application in the Production NAM2 environment. The problem is preventing the List Entitlements page from loading in the FlexNet Operations ALM Producer Portal. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. 13 noiembrie 2025 la 19:49 UTCidentified

   Our team has identified the cause of the issue and a potential solution. We are working to deploy and validate the fix in the affected environments. We will update the status based on the results.

3. 14 noiembrie 2025 la 06:37 UTCidentified

   We are continuing to work on a fix for this issue.

4. 14 noiembrie 2025 la 17:00 UTCidentified

   We are addressing this issue with the highest priority. We appreciate your continued patience and will share further updates as soon as we have more information.

5. 14 noiembrie 2025 la 19:50 UTCmonitoring

   A fix has been implemented and initial results indicate that the issue has been addressed. We are actively monitoring the system to confirm that functionality is operating as expected.

6. 14 noiembrie 2025 la 22:09 UTCresolved

   Since the previous update, the system has operated without further issues. We are closing this incident as resolved.

1. 13 noiembrie 2025 la 01:58 UTCinvestigating

   We are experiencing issues with the FlexNet Operations Cloud ALM application in the NAM region Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. 13 noiembrie 2025 la 02:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 noiembrie 2025 la 02:41 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 13 noiembrie 2025 la 02:44 UTCmonitoring

   A fix has been implemented, and we’ve verified the service is fully restored. We will continue to monitor the service to ensure ongoing stability.

5. 13 noiembrie 2025 la 04:46 UTCresolved

   This incident has been resolved.

1. 7 noiembrie 2025 la 02:23 UTCinvestigating

   We are investigating an issue with sending email from FlexNet Operations ALM Production. We will update once the cause of the problem has been identified.

2. 7 noiembrie 2025 la 02:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 noiembrie 2025 la 02:36 UTCmonitoring

   We performed a fix to the problem with email not sending from FlexNet Operations ALM and our test show email is now sending. We are monitoring to make sure no further errors occur.

4. 10 noiembrie 2025 la 05:36 UTCresolved

   This incident has been resolved.

1. 5 noiembrie 2025 la 13:56 UTCinvestigating

   FlexNet Operations ALM/LLM Software Delivery (ESD) is experiencing degraded performance which is delaying uploaded file availability. We are actively working to resolve the issue and will provide updates as more information is available.

2. 5 noiembrie 2025 la 15:03 UTCinvestigating

   We are continuing to investigate the cause of the issue and will keep you informed as we make progress toward full resolution.

3. 5 noiembrie 2025 la 15:39 UTCinvestigating

   As we continue to investigate the issue, we've observed a degradation in performance that is resulting in email delivery delays for the following services: -FlexNet Operations LLM -Software Delivery (ESD) update notifications in FlexNet Operations ALM Our teams are actively working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available. We appreciate your patience and apologize for any inconvenience this may cause.

4. 5 noiembrie 2025 la 16:42 UTCidentified

   Our team has identified the cause of the issue and is actively working with our service provider to implement a solution. We will update the status based on the results.

5. 5 noiembrie 2025 la 17:49 UTCidentified

   Our team has identified the cause of the issue and the potential solution. We are working to deploy and validate the fix in the affected environments. We will update the status based on the results. NOTE: This issue has been extended to include UAT and Production Copy Service (PCS) environments. We've removed the Device Activation Service and Cloud Licensing Service from the list of affected components. Those services continue to remain operational.

6. 5 noiembrie 2025 la 19:25 UTCinvestigating

   Please note that the proposed fix did not resolve the ongoing issue. As a result, our team has escalated the matter to the service provider for further investigation and support in identifying a solution. We will provide additional updates as soon as more information becomes available. Thank you for your continued patience and understanding.

7. 5 noiembrie 2025 la 21:57 UTCinvestigating

   Our team has implemented a fix to address the file synchronization delays impacting Software Delivery (ESD). While this issue has been mitigated, we are continuing to work closely with our service provider to resolve the ongoing email delivery problems affecting all FlexNet Operations LLM emails and FlexNet Operations ALM Software Delivery (ESD) update notifications. We will provide additional updates as soon as more information becomes available.

8. 6 noiembrie 2025 la 08:05 UTCidentified

   The team is actively working toward a permanent resolution. In the meantime, LLM API functionality may continue to experience disruptions. This issue is being addressed with utmost priority, and we will provide updates as they become available.

9. 6 noiembrie 2025 la 09:57 UTCidentified

   The issue has been identified and a fix is being implemented.

10. 6 noiembrie 2025 la 10:31 UTCmonitoring

    A fix has been implemented and we are monitoring the results.

11. 6 noiembrie 2025 la 11:11 UTCmonitoring

    We are continuing to monitor for any further issues.

12. 6 noiembrie 2025 la 12:05 UTCresolved

    This incident has been resolved.