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    Istoricul incidentelor Ring

    50 incidente Ring înregistrate începând din noiembrie 2022, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Modes Dashboard Not Loading

    A început 12 noiembrie 2025 la 21:34 UTC · 22m

    OutageIncident major
    Componente afectate
    Security Systems
    1. 12 noiembrie 2025 la 21:34 UTCinvestigating

      Some Neighbors are experience difficulties changing Modes in the Ring App. We are aware and working to resolve it.

    2. 12 noiembrie 2025 la 21:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12 noiembrie 2025 la 21:56 UTCresolved

      This incident has been resolved.

    Halloween Quick Replies Unavailable

    A început 31 octombrie 2025 la 17:52 UTC · 8m

    IssuesIncident minor
    Componente afectate
    Ring Android AppRing iOS App
    1. 31 octombrie 2025 la 17:52 UTCidentified

      We are currently investigating an issue with Halloween Quick Replies not being available in the Ring App

    2. 31 octombrie 2025 la 18:01 UTCresolved

      This concern has been resolved.

    Multiple System Outage

    A început 20 octombrie 2025 la 10:00 UTC · 12h 27m

    IssuesIncident minor
    Componente afectate
    Smart LightingRing Android AppDoorbellsAccess ControlSecurity SystemsAlexaRing.comStored Video RecordingsNeighborsOutdoor CamsRing iOS AppVideo On DemandIndoor Cams
    1. 20 octombrie 2025 la 10:00 UTCinvestigating

      Ring is currently experiencing a service disruption impacting multiple Ring systems.

    2. 20 octombrie 2025 la 12:40 UTCmonitoring

      A fix has been implemented and Ring services are beginning to see recovery. We will continue to monitor the results.

    3. 20 octombrie 2025 la 14:23 UTCmonitoring

      Our Customer Support line is currently impacted by the outage, calls to Ring Customer Support may not be successful.

    4. 20 octombrie 2025 la 21:25 UTCmonitoring

      We are seeing recovery across all services. Teams are continuing to monitor.

    5. 20 octombrie 2025 la 22:27 UTCresolved

      This incident has been resolved.

    Unable to Download Recordings or View Shared Recordings

    A început 29 septembrie 2025 la 16:53 UTC · 52m

    OutageIncident major
    Componente afectate
    Ring Android AppRing.comStored Video RecordingsRing iOS App
    1. 29 septembrie 2025 la 16:53 UTCinvestigating

      We are currently investigating this issue.

    2. 29 septembrie 2025 la 17:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 septembrie 2025 la 17:45 UTCresolved

      This incident has been resolved.

    Incorrect Login Dates & Client Device Information

    A început 18 iulie 2025 la 07:20 UTC · 4d 12h

    IssuesIncident minor
    Componente afectate
    Ring Android AppRing.comRing iOS App
    1. 18 iulie 2025 la 07:20 UTCidentified

      We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts.

    2. 18 iulie 2025 la 18:58 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 21 iulie 2025 la 23:15 UTCmonitoring

      We are deploying a fix for information displaying inaccurately in Control Center, due to a backend update. This fix will correct login dates shown for authorized client devices.

    4. 22 iulie 2025 la 05:08 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 22 iulie 2025 la 19:26 UTCresolved

      This incident has been resolved.

    Delay In Activating Ring Home Plan Features On New Device Setups

    A început 12 iunie 2025 la 19:27 UTC · 2h 20m

    IssuesIncident minor
    Componente afectate
    Stored Video Recordings
    1. 12 iunie 2025 la 19:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 12 iunie 2025 la 21:47 UTCresolved

      This incident has been resolved

    Recently Recored Events Delayed on Ring App Timeline and Event History

    A început 13 mai 2025 la 17:45 UTC · 39m

    IssuesIncident minor
    Componente afectate
    Ring Android AppStored Video RecordingsRing iOS App
    1. 13 mai 2025 la 17:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 13 mai 2025 la 18:24 UTCresolved

      This incident has been resolved.

    Alert Snooze Feature Not Functioning

    A început 28 februarie 2025 la 17:08 UTC · 5h 28m

    IssuesIncident minor
    Componente afectate
    Ring Android AppRing iOS App
    1. 28 februarie 2025 la 17:08 UTCinvestigating

      We are currently investigating this issue.

    2. 28 februarie 2025 la 18:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 februarie 2025 la 20:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 februarie 2025 la 22:36 UTCresolved

      This incident has been resolved.

    Unable To Connect To Ding and Motion Events

    A început 3 februarie 2025 la 22:51 UTC · 1h 47m

    IssuesIncident minor
    1. 3 februarie 2025 la 22:51 UTCinvestigating

      We are currently investigating an issue causing some customers to be unable to connect to Ding or Motion events. Live View on demand will continue to work as expected.

    2. 3 februarie 2025 la 23:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 4 februarie 2025 la 00:38 UTCresolved

      This incident has been resolved.

    Login errors

    A început 1 februarie 2025 la 23:10 UTC · 50m

    OutageIncident major
    Componente afectate
    Ring Android AppNeighborsRing iOS App
    1. 1 februarie 2025 la 23:10 UTCinvestigating

      We are currently investigating an issue preventing login for some users, resulting in a "Something went wrong" error.

    2. 2 februarie 2025 la 08:43 UTCresolved

      This incident has been resolved.

    Possible Log In and Control Center Outage

    A început 24 ianuarie 2025 la 13:44 UTC · 16m

    OutageIncident major
    Componente afectate
    Ring Android AppRing.comNeighborsRing iOS App
    1. 24 ianuarie 2025 la 13:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 24 ianuarie 2025 la 14:00 UTCresolved

      This incident has been resolved.

    Newly Setup Devices Missing Notifications

    A început 11 decembrie 2024 la 22:49 UTC · 49m

    IssuesIncident minor
    Componente afectate
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. 11 decembrie 2024 la 22:49 UTCinvestigating

      We are currently investigating an issue with some ring alerts and motion event notifications not being sent. This will only affect new device setups. To resolve this concern, simply toggle the Ring Alerts and/or Motion Alerts switch.

    2. 11 decembrie 2024 la 23:38 UTCresolved

      This incident has been resolved.

    Potential Degradation Of Alarm Services

    A început 4 noiembrie 2024 la 22:12 UTC · 2h 13m

    IssuesIncident minor
    Componente afectate
    Ring Android AppRing iOS App
    1. 4 noiembrie 2024 la 22:12 UTCinvestigating

      We are investigating reports of issues with alarm services.

    2. 4 noiembrie 2024 la 22:13 UTCinvestigating

      We are continuing to investigate this issue.

    3. 5 noiembrie 2024 la 00:25 UTCresolved

      This incident has been resolved.

    Ring.com buttons nonfunctional

    A început 18 octombrie 2024 la 22:14 UTC · 4h 40m

    IssuesIncident minor
    Componente afectate
    Ring.com
    1. 18 octombrie 2024 la 22:14 UTCinvestigating

      We are currently investigating issues where certain buttons are not clickable when adding items to your cart on Ring.com. In the mean time, refreshing the page usually resolves the issue.

    2. 19 octombrie 2024 la 00:19 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 19 octombrie 2024 la 02:54 UTCresolved

      This incident has been resolved.

    Billing Options Unavailable

    A început 10 octombrie 2024 la 19:16 UTC · 40m

    Pending
    Componente afectate
    Ring.com
    1. 10 octombrie 2024 la 19:16 UTCinvestigating

      We are currently investigating an issue preventing both neighbors and Ring Community Support from making any changes to their billing information.

    2. 10 octombrie 2024 la 19:57 UTCresolved

      This incident has been resolved.

    Motion settings not saving for Ring devices

    A început 7 august 2024 la 19:51 UTC · 1h 56m

    IssuesIncident minor
    Componente afectate
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. 7 august 2024 la 19:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 7 august 2024 la 20:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 august 2024 la 21:48 UTCresolved

      This incident has been resolved.

    Regional Outage - CA & AZ

    A început 6 august 2024 la 16:54 UTC · 6m

    Pending
    1. 6 august 2024 la 16:54 UTCresolved

      We have identified a brief regional outage which affected some of Arizona and California. Devices located in these areas may have temporarily reported as offline during this time.

    Multiple System Outage

    A început 30 iulie 2024 la 22:40 UTC · 6h 41m

    OutageIncident critic
    Componente afectate
    AlexaRing.comStored Video RecordingsVideo On Demand
    1. 30 iulie 2024 la 22:40 UTCidentified

      We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, Device Setup, etc.

    2. 31 iulie 2024 la 02:21 UTCmonitoring

      A fix has been implemented and many of our services are starting to see recovery, we are monitoring the results.

    3. 31 iulie 2024 la 02:24 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 31 iulie 2024 la 05:20 UTCresolved

      This incident has been resolved.

    Live View Failure and Devices Reporting Offline

    A început 9 iulie 2024 la 19:26 UTC · 2h 3m

    IssuesIncident minor
    Componente afectate
    DoorbellsAccess ControlSecurity SystemsOutdoor CamsVideo On Demand
    1. 9 iulie 2024 la 19:26 UTCinvestigating

      We are currently investigating an issue causing live view failures and device offline statuses.

    2. 9 iulie 2024 la 19:57 UTCmonitoring

      Update: Live View functionality should now be restored and some devices may also now begin to report as online.

    3. 9 iulie 2024 la 21:29 UTCresolved

      This incident has been resolved.

    OTP Not Being Received

    A început 7 iulie 2024 la 17:25 UTC · 4h 17m

    OutageIncident critic
    Componente afectate
    Ring Android AppNeighborsRing iOS App
    1. 7 iulie 2024 la 17:25 UTCinvestigating

      We are aware of an issue that may cause failure to login in the US, UK and Netherlands due to 2 Step Verification failure.

    2. 7 iulie 2024 la 21:42 UTCresolved

      This incident has been resolved.