Istoricul incidentelor Ruvna

1. 15 octombrie 2026 la 16:55 UTCinvestigating

   Vedem o creştere a eşecurilor de sincronizare a importurilor pentru unele şcoli Veracross. Veracross API returnează în prezent răspunsuri goale, ceea ce împiedică sincronizarea datelor în Ruvna. Am contactat Veracross suport și sunt de lucru cu ei pentru a găsi cauza. Vom posta actualizări aici ca vom afla mai multe.

2. 16 octombrie 2026 la 13:15 UTCinvestigating

   O sincronizare a fost cu succes rula pentru toate școlile afectate Veracross. Continuăm să investigăm cauza cu sprijinul Veracross.

3. 16 octombrie 2026 la 17:57 UTCmonitoring

   A fost pusă în aplicare un fix și monitorizăm rezultatele.

4. 19 octombrie 2026 la 13:57 UTCresolved

   Problema a fost rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 22 septembrie 2026 la 13:12 UTCinvestigating

   Investigăm întârzieri în sincronizarea datelor SIS în Ruvna.

2. 22 septembrie 2026 la 13:28 UTCidentified

   Vedem erori ridicate și întârzieri de la unul dintre API-urile partenerilor noștri SIS, care pare să fie sursa acestor întârzieri. Importurile pentru școlile de pe această platformă durează mult mai mult decât este normal să se finalizeze și pentru că locurile de muncă din SIS au o coadă de procesare comună, acest backlog întârzie și școlile de pe alte platforme SIS. Acest lucru este, de asemenea, mai larg decât prima noastră actualizare indicată. În plus faţă de întârzierile în importul de date în Ruvna, reţinerea SIS de la prezenţă este amânată. Participarea înregistrată în Ruvna nu este în prezent postarea înapoi la SIS pe programul obișnuit. Participarea la Ruvna este salvată şi precisă şi nimic nu trebuie reintrat. Inregistrarile in asteptare vor scrie inapoi la SIS-ul dumneavoastra odata ce coada se curata. Participarea, lista de vizionare şi toate celelalte caracteristici Ruvna continuă să funcţioneze normal. Ne străduim să limităm impactul importurilor afectate asupra restului cozii și monitorizăm statutul partenerului nostru.

3. 22 septembrie 2026 la 13:59 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

4. 22 septembrie 2026 la 14:32 UTCidentified

   Continuăm să investigăm şi lucrăm la o soluţie pentru această problemă.

5. 22 septembrie 2026 la 15:02 UTCidentified

   Continuăm să investigăm şi lucrăm la o soluţie pentru această problemă. Vom partaja actualizări aici ca acestea devin disponibile.

6. 22 septembrie 2026 la 15:23 UTCmonitoring

   API-ul partenerului SIS care a prezentat erori şi timeout-uri devine din nou stabil, ceea ce a dus la reluarea sincronizărilor datelor, precum şi la trimiterea cu succes a actualizărilor privind prezenţa. Monitorizăm rezultatele.

7. 22 septembrie 2026 la 16:00 UTCresolved

   Acest incident a fost rezolvat. Toate sistemele sunt operaţionale.

Traducere automată din actualizarea oficială a incidentului.

1. 1 iulie 2026 la 20:48 UTCinvestigating

   Investigăm rapoarte ale utilizatorilor care nu pot adăuga noi permise de vizitator la portofelul lor Apple.

2. 1 iulie 2026 la 21:20 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 1 iulie 2026 la 21:30 UTCresolved

   Problema a fost rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 13 mai 2026 la 15:43 UTCinvestigating

   We are investigating elevated errors accessing Ruvna.

2. 13 mai 2026 la 15:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 mai 2026 la 16:37 UTCresolved

   This incident has been resolved.

1. 26 noiembrie 2025 la 16:27 UTCinvestigating

   We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.

2. 26 noiembrie 2025 la 18:22 UTCmonitoring

   Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.

3. 26 noiembrie 2025 la 18:52 UTCresolved

   Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.

1. 17 noiembrie 2025 la 13:55 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 17 noiembrie 2025 la 14:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 noiembrie 2025 la 14:12 UTCresolved

   This incident has been resolved.

1. 12 noiembrie 2025 la 17:33 UTCidentified

   We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.

2. 12 noiembrie 2025 la 22:32 UTCmonitoring

   We are continuing to monitor Twilio delays.

3. 13 noiembrie 2025 la 14:19 UTCmonitoring

   We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.

4. 13 noiembrie 2025 la 15:23 UTCresolved

   Twilio is continuing to observe messages to ensure a full recovery.

1. 10 noiembrie 2025 la 14:02 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 10 noiembrie 2025 la 14:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 noiembrie 2025 la 15:13 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 noiembrie 2025 la 15:36 UTCresolved

   This incident has been resolved.

1. 20 octombrie 2025 la 18:50 UTCidentified

   Due to ongoing network interruptions with an upstream provider, Ruvna data import sync operations are facing delays and in some cases are being paused. We're investigating and will update this page with more details as the delays are resolved.

2. 20 octombrie 2025 la 19:56 UTCmonitoring

   All pending data syncs have now been completed, and further syncs are running normally as we continue to monitor things closely.

3. 20 octombrie 2025 la 20:32 UTCresolved

   Data syncing functionality has been fully restored and is stabilized.

1. 28 august 2025 la 18:08 UTCinvestigating

   We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.

2. 28 august 2025 la 20:33 UTCidentified

   We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.

3. 28 august 2025 la 21:38 UTCmonitoring

   SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.

4. 28 august 2025 la 23:03 UTCresolved

   This incident has been resolved.

1. 8 ianuarie 2025 la 14:11 UTCinvestigating

   We are currently investigating reports of increased errors and issues with sending parent emails through Ruvna Attendance.

2. 8 ianuarie 2025 la 14:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 ianuarie 2025 la 14:52 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 8 ianuarie 2025 la 14:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 8 ianuarie 2025 la 15:18 UTCresolved

   This incident has been resolved.

1. 10 septembrie 2024 la 13:44 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 10 septembrie 2024 la 17:12 UTCresolved

   This incident has been resolved.

1. 27 august 2024 la 19:18 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 27 august 2024 la 21:23 UTCresolved

   This incident has been resolved.

1. 9 august 2024 la 15:15 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 9 august 2024 la 15:35 UTCresolved

   This incident has been resolved.

1. 12 aprilie 2024 la 13:04 UTCinvestigating

   We're investigating issues accessing rosters and students in Ruvna.

2. 12 aprilie 2024 la 13:35 UTCinvestigating

   We are continuing to investigate the issue.

3. 12 aprilie 2024 la 13:43 UTCinvestigating

   A fix has been implemented and we are monitoring the results.

4. 12 aprilie 2024 la 13:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12 aprilie 2024 la 15:49 UTCresolved

   The issue has been resolved.

1. 12 martie 2024 la 12:24 UTCinvestigating

   Schools are reporting being unable to access various parts of the Attendance module. We are investigating the issue.

2. 12 martie 2024 la 13:13 UTCinvestigating

   We are continuing to investigate the issue.

3. 12 martie 2024 la 14:08 UTCmonitoring

   A fix has been implemented and schools should now be able to access Attendance again. We are continuing to monitor the situation and will provide further updates as needed.

4. 12 martie 2024 la 14:25 UTCresolved

   This incident has been resolved.

1. 13 iunie 2023 la 19:15 UTCinvestigating

   School data syncs are failing at an increased rate. We are investigating the issue.

2. 13 iunie 2023 la 19:34 UTCidentified

   One of Ruvna's upstream providers is having issues with their services. This is resulting in degraded performance and failures when running school data sync processes. We are continuing to monitor the situation and will provide updates as necessary.

3. 13 iunie 2023 la 21:25 UTCresolved

   This incident has been resolved.

1. 28 februarie 2023 la 14:17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing rosters with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 28 februarie 2023 la 16:28 UTCresolved

   This incident has been resolved. If your school syncs rosters into Ruvna via the Blackbaud API, we recommend checking your Ruvna environment to make sure roster data is synced correctly. If you notice any missing roster data, head to Settings > Data Import and press Trigger Import to initiate a new sync. Please reach out to [email protected] if you have any questions.

1. 3 ianuarie 2023 la 15:17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 3 ianuarie 2023 la 16:06 UTCidentified

   The issue has been identified and our team is working on a fix.

3. 3 ianuarie 2023 la 16:22 UTCresolved

   This incident has been resolved.

1. 21 decembrie 2022 la 19:31 UTCidentified

   The Veracross API is experiencing an outage (details here: https://status.veracross.com/incidents/dgwqnvg9pvfj) causing syncs with Veracross to fail. Schools syncing data via the Veracross API may see their syncs fail or have their syncs paused until service is restored.

2. 21 decembrie 2022 la 19:47 UTCmonitoring

   The Veracross team has implemented a fix and Ruvna syncs are no longer failing. We will continue to monitor the situation to ensure service is completely restored.

3. 21 decembrie 2022 la 19:55 UTCresolved

   This incident has been resolved.