Istoricul incidentelor Safenet Trusted Access Euus

1. 3 septembrie 2026 la 05:52 UTCinvestigating

   Sistemul de monitorizare a accesului de încredere SafeNet a detectat o problemă potențială care afectează accesul la console, API, Radius și SAML Autentificare. Problemele din consola Admin pot avea un impact asupra capacității dumneavoastră de a accesa și gestiona jetoane, utilizatori, furnizarea, politici, configurarea aplicațiilor și alte operațiuni de gestionare. Problemele de autentificare SAML pot afecta capacitatea utilizatorilor de a autentifica sau accesa aplicații. Problemele API pot preveni utilizarea gestionării și autentificării API bazate pe utilizator. Echipa de Răspuns la Incidente Thales investighează activ această problemă și va actualiza acest incident cu informații suplimentare pe măsură ce devine disponibil

2. 3 septembrie 2026 la 07:11 UTCinvestigating

   În prezent, efectuăm modificări ale configurației platformei pentru a îmbunătăți situația și a lucra în direcția unei rezoluții. Vor fi furnizate actualizări suplimentare pe măsură ce acestea devin disponibile.

3. 3 septembrie 2026 la 07:44 UTCmonitoring

   Serviciile noastre SLA de bază au fost restaurate și funcționează la niveluri nominale. Echipa noastră rămâne angajată activ și continuă să lucreze pentru o rezoluție completă. Alte actualizări vor fi furnizate pe măsură ce evoluțiile se desfășoară

4. 3 septembrie 2026 la 08:02 UTCmonitoring

   Serviciile Admin Console și Autentificare au fost restaurate și sunt în prezent în funcțiune. Monitorizarea activă este în curs de desfășurare pentru a asigura o performanță susținută la niveluri nominale.

5. 3 septembrie 2026 la 08:18 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 2 septembrie 2026 la 04:34 UTCinvestigating

   Sistemul de monitorizare a accesului de încredere SafeNet a detectat o problemă potențială care afectează accesul la console, API, Radius și SAML Autentificare. Problemele din consola Admin pot avea un impact asupra capacității dumneavoastră de a accesa și gestiona jetoane, utilizatori, furnizarea, politici, configurarea aplicațiilor și alte operațiuni de gestionare. Problemele de autentificare SAML pot afecta capacitatea utilizatorilor de a autentifica sau accesa aplicații. Problemele API pot preveni utilizarea gestionării și autentificării API bazate pe utilizator. Echipa de răspuns la incidente Thales investighează activ această problemă și va actualiza acest incident cu informații suplimentare pe măsură ce devine disponibil.

2. 2 septembrie 2026 la 04:38 UTCidentified

   Am luat măsuri corective, iar serviciile par să se normalizeze. Investigăm în continuare și vom oferi actualizări pe măsură ce acestea devin disponibile.

3. 2 septembrie 2026 la 05:07 UTCresolved

   Acţiunile noastre corective au avut un efect pozitiv, iar toate serviciile funcţionează în parametrii aşteptati. Vom închide acest incident.

Traducere automată din actualizarea oficială a incidentului.

1. 26 iulie 2026 la 04:15 UTCinvestigating

   Sistemul de monitorizare a accesului de încredere SafeNet a detectat o potenţială problemă de accesare a Consolelor Admin. Problemele din consola Admin pot avea un impact asupra capacității dumneavoastră de a accesa și gestiona jetoane, utilizatori, furnizarea, politici, configurarea aplicațiilor și alte operațiuni de gestionare. Echipa de răspuns la incidente Thales investighează activ această problemă și va actualiza acest incident cu informații suplimentare pe măsură ce devine disponibil.

2. 26 iulie 2026 la 07:09 UTCinvestigating

   Problema a fost identificată ca fiind legată de întreținerea infrastructurii de suport DB efectuată mai devreme. Vom returna restul în următoarele 15 minute.

3. 26 iulie 2026 la 08:03 UTCinvestigating

   Revenirea a fost finalizată cu succes. Testarea este în curs de desfășurare pentru a valida stabilitatea și performanța sistemului.

4. 26 iulie 2026 la 08:17 UTCmonitoring

   Ne-am finalizat testele, și toate serviciile de bază sunt în prezent operaționale și funcționează la niveluri nominale.

5. 26 iulie 2026 la 08:32 UTCresolved

   Acest incident a fost rezolvat.

6. 7 august 2026 la 16:10 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

Traducere automată din actualizarea oficială a incidentului.

1. 15 iulie 2026 la 06:40 UTCinvestigating

   Sistemul de monitorizare a accesului de încredere SafeNet a detectat o problemă potențială care afectează accesul Console, API și SAML Autentificare. Problemele din consola Admin pot avea un impact asupra capacității dumneavoastră de a accesa și gestiona jetoane, utilizatori, furnizarea, politici, configurarea aplicațiilor și alte operațiuni de gestionare. Problemele de autentificare SAML pot afecta capacitatea utilizatorilor de a autentifica sau accesa aplicații. Problemele API pot preveni utilizarea gestionării și autentificării API bazate pe utilizator. Echipa de răspuns la incidente Thales investighează activ această problemă și va actualiza acest incident cu informații suplimentare pe măsură ce devine disponibil.

2. 15 iulie 2026 la 06:42 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 15 iulie 2026 la 06:46 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 15 iulie 2026 la 06:51 UTCresolved

   Acest incident a fost rezolvat.

5. 24 iulie 2026 la 16:17 UTCpostmortem

   [Istoric final IR & IR disponibil] [https://supportportal.talesgroup.com/csm?id=kb article view&sys kb id=60783cd4dbc7049cea983cca9619b4&sysparm article=KB0021003]

Traducere automată din actualizarea oficială a incidentului.

1. 6 mai 2026 la 16:51 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 6 mai 2026 la 17:15 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 6 mai 2026 la 17:45 UTCresolved

   The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.

4. 12 mai 2026 la 14:29 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 15 aprilie 2026 la 15:24 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 15 aprilie 2026 la 15:46 UTCinvestigating

   The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

3. 15 aprilie 2026 la 16:04 UTCidentified

   We have isolated the source of the issue and are currently working towards resolution.

4. 15 aprilie 2026 la 17:04 UTCmonitoring

   We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

5. 15 aprilie 2026 la 18:38 UTCresolved

   The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 24 martie 2026 la 23:21 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 24 martie 2026 la 23:43 UTCinvestigating

   We are troubleshooting and working to restore the service. We will provide further updates when they become available.

3. 24 martie 2026 la 23:49 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. 2 martie 2026 la 20:58 UTCresolved

   The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

2. 10 martie 2026 la 22:13 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 22 ianuarie 2026 la 23:00 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 22 ianuarie 2026 la 23:03 UTCmonitoring

   We have performed some restorative actions and we are seeing positive results.

3. 22 ianuarie 2026 la 23:07 UTCresolved

   Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 18 februarie 2026 la 21:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 26 noiembrie 2025 la 03:43 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.

2. 26 noiembrie 2025 la 03:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 noiembrie 2025 la 04:10 UTCresolved

   This incident has been resolved.

4. 11 decembrie 2025 la 09:41 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. 11 octombrie 2025 la 17:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 11 octombrie 2025 la 18:10 UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. 11 octombrie 2025 la 18:18 UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. 19 noiembrie 2025 la 17:11 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)

1. 18 septembrie 2025 la 14:39 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 18 septembrie 2025 la 14:55 UTCinvestigating

   We are continuing to investigate this issue. We will provide updates as they become available.

3. 18 septembrie 2025 la 16:12 UTCinvestigating

   We have yet to discover the source of the anomaly but are continuing to investigate.

4. 18 septembrie 2025 la 18:09 UTCidentified

   We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

5. 18 septembrie 2025 la 20:17 UTCidentified

   After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

6. 18 septembrie 2025 la 20:17 UTCresolved

   This incident has been resolved.

1. 17 septembrie 2025 la 01:40 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 17 septembrie 2025 la 01:47 UTCinvestigating

   We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.

3. 17 septembrie 2025 la 01:51 UTCinvestigating

   We are continuing to investigate this issue.

4. 17 septembrie 2025 la 01:56 UTCmonitoring

   After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.

5. 17 septembrie 2025 la 02:12 UTCresolved

   The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

6. 22 septembrie 2025 la 17:09 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. 24 august 2025 la 04:49 UTCinvestigating

   The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.

2. 24 august 2025 la 04:52 UTCresolved

   This incident has been resolved.

3. 4 septembrie 2025 la 18:54 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 22 august 2025 la 17:04 UTCidentified

   Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

2. 22 august 2025 la 17:25 UTCresolved

   Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

1. 21 august 2025 la 08:23 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.

2. 21 august 2025 la 12:50 UTCinvestigating

   We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

3. 21 august 2025 la 16:08 UTCinvestigating

   We are continuing to investigate this issue.

4. 21 august 2025 la 17:32 UTCmonitoring

   We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.

5. 21 august 2025 la 17:59 UTCmonitoring

   Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.

6. 21 august 2025 la 18:00 UTCresolved

   This incident has been resolved.

1. 20 august 2025 la 17:42 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

2. 20 august 2025 la 17:48 UTCresolved

   The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.

1. 22 iulie 2025 la 16:32 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 22 iulie 2025 la 16:47 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 iulie 2025 la 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 22 iulie 2025 la 17:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22 iulie 2025 la 17:02 UTCresolved

   This incident has been resolved.

6. 31 iulie 2025 la 23:31 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. 18 iulie 2025 la 15:34 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 18 iulie 2025 la 15:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 iulie 2025 la 15:50 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 18 iulie 2025 la 15:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 18 iulie 2025 la 16:24 UTCmonitoring

   The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.

6. 18 iulie 2025 la 17:07 UTCresolved

   The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.

1. 7 iulie 2025 la 16:17 UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. 7 iulie 2025 la 16:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 iulie 2025 la 16:30 UTCmonitoring

   We are continuing to monitor and will close after checking the service.

4. 7 iulie 2025 la 16:37 UTCresolved

   This incident has been resolved.

5. 16 iulie 2025 la 20:55 UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)