Istoricul incidentelor Schoolmint

1. 21 iulie 2026 la 14:34 UTCinvestigating

   În prezent avem probleme cu aplicația mobila Schoolrunner, unde utilizatorii pot vedea un mesaj "Error Loading." Fiţi siguri, echipa noastră de ingineri lucrează activ la un fix. Vă vom ţine la curent şi vă vom împărtăşi mai multe informaţii imediat ce va fi disponibil. Mulţumesc pentru răbdare!

2. 21 iulie 2026 la 18:56 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 21 iulie 2026 la 18:58 UTCmonitoring

   Problema a fost identificată și în prezent testăm fixarea.

4. 22 iulie 2026 la 18:33 UTCmonitoring

   Un fix pentru aplicația Schoolrunner a fost lansat pentru dispozitive Android. Fixarea dispozitivelor iOS este în curs de desfășurare.

5. 23 iulie 2026 la 15:02 UTCresolved

   A fost implementat un fix pentru aplicația Schoolrunner pe iOS. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 26 februarie 2026 la 18:42 UTCinvestigating

   We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.

2. 27 februarie 2026 la 18:07 UTCidentified

   The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.

3. 4 martie 2026 la 21:31 UTCmonitoring

   The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.

4. 5 martie 2026 la 03:27 UTCresolved

   The issue impacting the student merge feature has been fully resolved. We appreciate your patience.

1. 4 februarie 2026 la 16:12 UTCinvestigating

   We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.

2. 4 februarie 2026 la 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 februarie 2026 la 16:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 februarie 2026 la 19:16 UTCresolved

   This incident has been resolved.

1. 27 octombrie 2025 la 17:00 UTCinvestigating

   We are currently investigating reports of slowness affecting SchoolMint Hero. Our team is working to identify the cause and will update this page when we have an update.

2. 28 octombrie 2025 la 16:35 UTCinvestigating

   The SchoolMint Hero slowness issue has been resolved.

3. 28 octombrie 2025 la 16:36 UTCresolved

   This incident has been resolved.

1. 7 octombrie 2024 la 21:37 UTCresolved

   Amazon Web Services encountered a surge in error rates within their API (application programming interface), leading to difficulties in accessing SchoolMint Enroll for approximately thirty minutes. Amazon has successfully resolved this issue, restoring normal service.

1. 4 octombrie 2024 la 16:39 UTCresolved

   We released an update on Hero at midnight, which included a new feature to better manage student records. Unfortunately, this failed to display the records for some students. Our team identified and corrected the issue at 10:30 am CT. We can confirm no data was lost and the issue has been fully resolved. We apologize for any inconvenience this may have caused.

1. 26 septembrie 2024 la 17:23 UTCresolved

   SchoolMint identified an issue with standard database maintenance on Hero that degraded log-in abilities. We have resolved this issue and are continuing to monitor system functionality.

1. 20 februarie 2024 la 20:15 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 20 februarie 2024 la 20:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 februarie 2024 la 23:11 UTCresolved

   This incident has been resolved.

1. 15 februarie 2024 la 15:59 UTCinvestigating

   We are currently investigating this issue.

2. 15 februarie 2024 la 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 februarie 2024 la 16:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 15 februarie 2024 la 18:21 UTCmonitoring

   A fix has been deployed and we are monitoring. This issue was impacting Admins on only certain browsers

5. 15 februarie 2024 la 19:31 UTCresolved

   This incident has been resolved.

1. 26 octombrie 2023 la 17:47 UTCinvestigating

   Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

2. 26 octombrie 2023 la 20:55 UTCresolved

   This issue has been resolve. Thank you for your patience!

1. 30 august 2023 la 16:38 UTCinvestigating

   We are currently investigating this issue.

2. 30 august 2023 la 16:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 august 2023 la 17:24 UTCresolved

   This incident has been resolved.

1. 12 iulie 2023 la 13:49 UTCinvestigating

   We are currently investigating this issue.

2. 12 iulie 2023 la 15:28 UTCresolved

   This incident has been resolved.

1. 12 iulie 2023 la 00:37 UTCinvestigating

   We are currently investigating this issue.

2. 12 iulie 2023 la 02:34 UTCresolved

   This incident has been resolved.

1. 30 mai 2023 la 16:21 UTCinvestigating

   We are currently investigating this issue.

2. 30 mai 2023 la 17:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 mai 2023 la 19:42 UTCresolved

   This incident has been resolved.

1. 24 martie 2023 la 17:33 UTCinvestigating

   We are currently investigating this issue.

2. 24 martie 2023 la 20:23 UTCinvestigating

   Issue was identified and action was taken to resolve.

3. 24 martie 2023 la 21:20 UTCresolved

   This incident has been resolved.

1. 27 ianuarie 2023 la 00:07 UTCinvestigating

   We are currently investigating this issue.

2. 27 ianuarie 2023 la 01:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 ianuarie 2023 la 01:25 UTCresolved

   This incident has been resolved.

1. 23 ianuarie 2023 la 19:26 UTCmonitoring

   We have identified degraded performance in our SchoolMint Enrollment platform. Due to a high volume in traffic, additional servers were brought online to increase capacity. Some requests were backlogged while the application resources were launched. We are currently monitoring the queue as backlogged requests are processed. Some new requests might experience a delay as the system queue stabilizes. We are actively monitoring the application infrastructure and will continue to adjust resources to ensure a continued restoration of application performance.

2. 24 ianuarie 2023 la 03:26 UTCresolved

   The root cause of the degraded performance has been resolved. The team will continue to monitor application performance.

1. 27 octombrie 2022 la 23:33 UTCinvestigating

   We are currently investigating this issue.

2. 27 octombrie 2022 la 23:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 octombrie 2022 la 23:34 UTCresolved

   Thank you for being a valued customer of SchoolMint Customer. We take great pride that over 16,000+ schools and districts across the country select SchoolMint as a trusted provider of their marketing, enrollment, and positive culture solutions. Beginning October 22 through October 26, SchoolMint Sync Service experienced degraded performance. No other SchoolMint products were affected. Additionally, there was a brief 5 minute outage this morning (October 27) to correct the issue. We want to apologize for the disruption that this may have caused your community. The issue was found to be with the Enroll data queue processing task scheduler. The issue caused delayed or stalled data updates/ processing. The issue is now fully corrected and no data was lost. To prevent such an occurrence in the future, SchoolMint has implemented a dedicated monitoring service on the SyncService queue handler. We sincerely apologize for any disruption you may have experienced as we worked to correct the issue. If you have any questions or need support, please contact our Customer Care team by emailing [email protected]. Sincerely, The SchoolMint Team

1. 1 august 2022 la 21:50 UTCidentified

   Increased load on application databases has resulted in decreased performance of the SmartChoice application. Engineers have identified the root cause of the issue and are preparing updates to restore functionality.

2. 1 august 2022 la 23:19 UTCmonitoring

   A fix has been deployed. Engineers are currently monitoring application performance.

3. 2 august 2022 la 00:41 UTCresolved

   This incident has been resolved.

1. 6 iunie 2022 la 19:02 UTCmonitoring

   Additional server resources have been added. Processes affecting Reports and Communications will continue to be impacted as the backlog queue is processed.

2. 6 iunie 2022 la 20:31 UTCresolved

   Application functionality has been restored. Server resources continue to be monitored.