Istoricul incidentelor Sequoia

1. 23 iulie 2026 la 16:37 UTCidentified

   Așa cum am identificat și monitorizat unul dintre furnizorii noștri/partenerii noștri care au probleme de disponibilitate, unii dintre clienții noștri s-ar confrunta cu probleme în logarea pe platforma noastră. Lucrăm în mod activ la posibilitățile de remediere și urmărim îndeaproape serviciile de vânzător/parteneri dependenți pentru a ajunge platforma noastră la starea de lucru deplină. Vom păstra o comunicare activă pe această temă.

2. 23 iulie 2026 la 17:43 UTCmonitoring

   Pe măsură ce vânzătorul/serviciile partenere depdendent se recuperează, se observă reducerea eşecurilor de conectare. Dar încă sunt observate unele probleme sporadice. Vom continua să raportăm progresele asupra statului până când vom realiza o recuperare completă

3. 23 iulie 2026 la 18:59 UTCresolved

   După validarea stabilității serviciilor de vânzător/partener de care serviciile noastre depind, am reușit să corelăm reducerea erorilor de conectare în platforma noastră. Tendința descendentă a erorilor recurente este confirmată după observarea detaliată. Acest lucru a stabilit că serviciile noastre au revenit la normal

Traducere automată din actualizarea oficială a incidentului.

1. 16 iulie 2026 la 08:53 UTCinvestigating

   Datorită unuia dintre vânzătorii noștri parteneri care trec prin întreruperi neprevăzute în produsul lor, nostru Sequoia OS Plaform se confruntă cu probleme de conectare în prezent. Echipa noastră tehnică este conștientă de incident și lucrează activ pentru a aduce platforma noastră online. Vom păstra o actualizare activă pe progres

2. 16 iulie 2026 la 08:55 UTCidentified

   Cauza principală a problemei a fost identificată și ne-am angajat activ cu partenerul nostru pentru a ne reveni online în curând

3. 16 iulie 2026 la 09:27 UTCresolved

   Acest incident a fost rezolvat prin soluţia noastră internă. Toate serviciile revin la normal. Vom urmări cu partenerul nostru vânzător pentru a ajunge la starea normală în curând. Dar toate serviciile noastre au revenit la normal

Traducere automată din actualizarea oficială a incidentului.

1. 20 noiembrie 2025 la 22:20 UTCinvestigating

   Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident.

2. 20 noiembrie 2025 la 22:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 noiembrie 2025 la 22:58 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 29 octombrie 2025 la 16:18 UTCinvestigating

   We have observed a login access issue in our platform and our users are bound to get impacted. Investigation is ongoing. We are working towards restoring the access as soon as possible.

2. 29 octombrie 2025 la 16:32 UTCidentified

   We are aware that Microsoft Azure is experiencing a global outage which is causing users not to be able to login to Sequoia OS. We are monitoring the situation closely and will keep you posted on updates. To monitor Sequoia OS updates, you can subscribe to this page In addition, you can monitor Azure's status updates here: https://azure.status.microsoft/en-us/status

3. 29 octombrie 2025 la 22:27 UTCresolved

   As the Microsoft Azure services recovered, subsequently our Sequoia OS platform login access has been restored. We will keep regular monitoring of the platform for any immediate follow-ups that may be required.

1. 30 iulie 2024 la 12:37 UTCinvestigating

   We are currently investigating the issue. preliminary analysis point to one of our vendor IDP. We will update the progress promptly

2. 30 iulie 2024 la 13:34 UTCidentified

   We found the root cause of the issue which is due to the global outage of our identity provider service ( IDP ). We are exploring workarounds and at the same time closely monitoring the situation on the IDP side outage.

3. 30 iulie 2024 la 13:46 UTCmonitoring

   We applied a workaround to solve the issue for majority of our clients. Meanwhile the global outage with our IDP persists. We will keep updating the status as we get further progress

4. 30 iulie 2024 la 16:06 UTCresolved

   The issue is resolved and all systems back to normal after extended period of validation. Apologies to our clients for the inconvenience caused

1. 6 iunie 2024 la 11:28 UTCinvestigating

   Due to technical issues in our platform improvement activity, currently our HRX and PX portals are down. We are actively and urgently investigating the cause and working on a fix. We will keep prompt update on the progress.

2. 6 iunie 2024 la 11:41 UTCresolved

   The issue is found the issue and the fix is applied. The Websites are back to normal state.

1. 19 septembrie 2023 la 04:07 UTCresolved

   Due to AWS Operation issues, namely "Network services" breakdown since 11.45 PST Sep 19 2023, we were facing outage in our Payroll and Payroll Calendar features for our PX and HRX portals The root cause communicated from AWS is that their network service performance encountered high latencies due to high load issues in underlining systems. There were some partial impact to other services randomly if any new connections set up , as per the nature of the incident from AWS. Around 15:43 PST, AWS notified that there is a workaround being applied step-wise and sooner it would cover more broader systems that impacted our services. Around 19:15 PST, the fix from AWS restored the underlying services which resolved the related issues. All our systems tested fine and services restored.

1. 14 iunie 2023 la 22:22 UTCinvestigating

   TPI Insights is currently unavailable.

2. 14 iunie 2023 la 23:50 UTCidentified

   The issue has been identified.

3. 14 iunie 2023 la 23:51 UTCidentified

   We are continuing to work on a fix for this issue.

4. 15 iunie 2023 la 13:22 UTCresolved

   Access to TPI Isights has been restored and related services are now operational.

1. 6 aprilie 2023 la 16:55 UTCinvestigating

   Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident. Components affected: S-Comp, TRS, Org Chart

2. 6 aprilie 2023 la 16:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 aprilie 2023 la 17:43 UTCmonitoring

   A fix has been implemented and all the components are functioning normally

4. 6 aprilie 2023 la 17:49 UTCresolved

   This incident has been resolved.

1. 16 decembrie 2022 la 04:34 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 16 decembrie 2022 la 01:13 UTCresolved

   Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

1. 16 decembrie 2022 la 04:45 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 16 decembrie 2022 la 04:37 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 16 decembrie 2022 la 01:06 UTCresolved

   Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

1. 16 decembrie 2022 la 04:48 UTCresolved

   Issues with PX dashboard loading have been resolved and all services are now operational.