Istoricul incidentelor Servicetitan

1. 8 septembrie 2026 la 15:54 UTCinvestigating

   Investigăm în mod activ o problemă care ar putea cauza o problemă de disponibilitate a serviciului Intermitent. Vom oferi detalii suplimentare pe măsură ce vom afla mai multe. Apreciem foarte mult răbdarea și înțelegerea dvs. în timp ce lucrăm către o rezoluție.

2. 8 septembrie 2026 la 17:07 UTCidentified

   Am identificat cauza principală a problemei care afectează FleetPro și punem în aplicare în mod activ un fix. Ne aşteptăm să ne revenim în curând. Apreciem foarte mult răbdarea şi înţelegerea continuă.

3. 8 septembrie 2026 la 17:21 UTCmonitoring

   Am implementat o soluţie pentru problema care afectează FleetPro şi monitorizăm în prezent sistemul pentru a asigura recuperarea completă. Apreciem foarte mult răbdarea şi înţelegerea continuă.

4. 8 septembrie 2026 la 17:30 UTCresolved

   Problema care afectează Flota Pro a fost pe deplin rezolvată şi toate sistemele funcţionează normal. Vă mulţumim pentru răbdare şi pentru încrederea în noi în timp ce am lucrat pentru a rezolva acest lucru. Daca mai aveti alte probleme, va rugam sa contactati echipa noastra de suport si vom fi bucurosi sa va ajutam!

Traducere automată din actualizarea oficială a incidentului.

1. 1 septembrie 2026 la 17:02 UTCinvestigating

   Investigăm în mod activ o problemă cu un furnizor de servicii al celei de-a treia părți care poate cauza o întrerupere a serviciilor. Vom oferi detalii suplimentare pe măsură ce vom afla mai multe. Ce să fac acum: 1. Vă rugăm să activați Continuitatea apelurilor de intrare 2.Use Click-to-Call for outbound calls Apreciem foarte mult răbdarea și înțelegerea dumneavoastră în timp ce lucrăm cu partenerul nostru pentru o rezoluție.

2. 1 septembrie 2026 la 19:14 UTCidentified

   Furnizorul nostru de a 3-a parte a identificat cauza principală a problemei care afectează Telefoane Pro și pune în aplicare în mod activ un fix. Ne cerem scuze pentru deranj şi apreciem răbdarea ta.

3. 1 septembrie 2026 la 19:57 UTCmonitoring

   Cel de-al treilea furnizor de partid a implementat un fix pentru problema care afectează Telefoane Pro, şi vedem că serviciile încep să-şi revină. Monitorizăm activ situaţia pentru a asigura stabilitatea deplină. Apel Continuitatea poate fi acum dezactivat, de asemenea. Vă mulțumim pentru înțelegere și sprijin.

4. 1 septembrie 2026 la 20:29 UTCresolved

   Problema care afectează Telefoane Pro a fost pe deplin rezolvată de către furnizorul nostru de partid 3rd, și toate sistemele funcționează în mod normal. Vă mulţumim pentru răbdare şi pentru încrederea în noi în timp ce lucrăm cu partenerul nostru pentru a rezolva această problemă. Daca mai aveti alte probleme, va rugam sa contactati echipa noastra de suport si vom fi bucurosi sa va ajutam!

Traducere automată din actualizarea oficială a incidentului.

1. 19 august 2026 la 18:39 UTCinvestigating

   Investigăm în mod activ o problemă cu un furnizor de servicii al celei de-a treia părți care poate cauza o întrerupere a serviciilor. Vom oferi detalii suplimentare pe măsură ce vom afla mai multe. Apreciem foarte mult răbdarea și înțelegerea dumneavoastră în timp ce lucrăm cu partenerul nostru pentru o rezoluție. Vă rugăm să rețineți că toate apelurile sunt transmise în prezent la următorul punct de destinație, minimizând impactul utilizatorului.

2. 19 august 2026 la 19:02 UTCidentified

   Cel de-al treilea furnizor de partid a identificat cauza principală a problemei care afectează agenţii de voce şi pune în aplicare activ un fix. Vă rugăm să rețineți că toate apelurile sunt transmise în prezent la următorul punct de destinație, minimizând impactul utilizatorului. Ne cerem scuze pentru deranj şi apreciem răbdarea ta.

3. 19 august 2026 la 20:02 UTCmonitoring

   Cel de-al treilea furnizor de partid a implementat un fix pentru problema care afectează agenţii de voce, şi vedem că serviciile încep să-şi revină. Monitorizăm activ situaţia pentru a asigura stabilitatea deplină. Vă mulțumim pentru înțelegere și sprijin.

4. 19 august 2026 la 20:25 UTCresolved

   Problema care afectează agenţii de voce a fost rezolvată pe deplin de furnizorul nostru de partid 3rd, şi toate sistemele funcţionează normal. Vă mulţumim pentru răbdare şi pentru încrederea în noi în timp ce lucrăm cu partenerul nostru pentru a rezolva această problemă. Daca mai aveti alte probleme, va rugam sa contactati echipa noastra de suport si vom fi bucurosi sa va ajutam!

Traducere automată din actualizarea oficială a incidentului.

1. 11 august 2026 la 03:38 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 11 august 2026 la 04:10 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 11 august 2026 la 11:25 UTCresolved

   This incident has been resolved.

1. 27 iulie 2026 la 17:37 UTCinvestigating

   Investigăm în mod activ o problemă care ar putea cauza o problemă de rutare a apelurilor către fluxurile lor de lucru dorite. Vom oferi detalii suplimentare pe măsură ce vom afla mai multe. Apreciem foarte mult răbdarea și înțelegerea dvs. în timp ce lucrăm către o rezoluție.

2. 27 iulie 2026 la 18:05 UTCinvestigating

   În timp ce investigăm în mod activ această problemă care ar putea avea nealocate unele numere de telefon din fluxurile lor de lucru apel. Vă rugăm să verificați setările fluxurilor de lucru acum și să confirmați că fiecare număr este încă atribuit fluxului său de lucru dorit. Reasignează numerele pentru a restabili rutarea apelurilor imediat. Apreciem foarte mult răbdarea şi înţelegerea dumneavoastră în timp ce lucrăm la o rezoluţie.

3. 27 iulie 2026 la 19:06 UTCmonitoring

   Am abordat problema care afectează apelul PCCro și monitorizăm în prezent sistemul Apreciem foarte mult răbdarea şi înţelegerea continuă.

4. 27 iulie 2026 la 19:21 UTCresolved

   Problema rutei apelurilor care afectează CPCRO a fost pe deplin rezolvată și toate sistemele funcționează în mod normal. Vă mulţumim pentru răbdare şi pentru încrederea în noi în timp ce am lucrat pentru a rezolva acest lucru. Daca mai aveti alte probleme, va rugam sa contactati echipa noastra de suport si vom fi bucurosi sa va ajutam!

Traducere automată din actualizarea oficială a incidentului.

1. 27 iulie 2026 la 12:45 UTCinvestigating

   Investigăm în mod activ o problemă care poate cauza probleme de disponibilitate a serviciilor pentru un subset mic de clienți. Vom oferi detalii suplimentare pe măsură ce vom afla mai multe. Vă apreciem foarte mult răbdarea şi înţelegerea în timp ce ne străduim să ajungem la o soluţie.

2. 27 iulie 2026 la 13:13 UTCmonitoring

   Am implementat o soluţie pentru problema care afectează disponibilitatea serviciilor şi monitorizăm în prezent sistemul pentru a asigura recuperarea completă. Apreciem foarte mult răbdarea şi înţelegerea continuă.

3. 27 iulie 2026 la 13:36 UTCresolved

   Problema care afectează disponibilitatea serviciilor a fost pe deplin rezolvată și toate sistemele funcționează în mod normal. Vă mulţumim pentru răbdare şi pentru încrederea în noi în timp ce am lucrat pentru a rezolva acest lucru. Daca mai aveti alte probleme, va rugam sa contactati echipa noastra de suport si vom fi bucurosi sa va ajutam!

Traducere automată din actualizarea oficială a incidentului.

1. 30 iunie 2026 la 23:53 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting call bubbles. Users may be receiving calls where call bubbles are not populating. Please refresh if this issue occurs. After the call is complete if the call bubble does not disappear, please attempt a refresh as well. We greatly appreciate your patience as we work with our partner to resolve this.

2. 1 iulie 2026 la 00:05 UTCmonitoring

   We have tested and confirmed that call bubbles are now functioning normally. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 1 iulie 2026 la 00:21 UTCresolved

   The issue impacting call bubbles has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 29 mai 2026 la 05:56 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 29 mai 2026 la 06:34 UTCinvestigating

   We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this.

3. 29 mai 2026 la 08:16 UTCidentified

   ServiceTitan is currently experiencing application availability issues caused by an outage of a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available.

4. 29 mai 2026 la 11:00 UTCidentified

   We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.

5. 29 mai 2026 la 12:02 UTCidentified

   There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side.

6. 29 mai 2026 la 13:24 UTCidentified

   Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses.

7. 29 mai 2026 la 14:11 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 29 mai 2026 la 14:12 UTCmonitoring

   Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

9. 29 mai 2026 la 15:27 UTCmonitoring

   Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

10. 29 mai 2026 la 19:52 UTCmonitoring

    We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

11. 29 mai 2026 la 21:43 UTCresolved

    The issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 27 mai 2026 la 18:11 UTCinvestigating

   We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 27 mai 2026 la 18:25 UTCinvestigating

   We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue.

3. 27 mai 2026 la 18:49 UTCmonitoring

   We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding.

4. 27 mai 2026 la 19:00 UTCresolved

   This incident has been resolved.

1. 21 mai 2026 la 14:55 UTCinvestigating

   "Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."

2. 21 mai 2026 la 16:57 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 21 mai 2026 la 18:21 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

4. 21 mai 2026 la 18:43 UTCresolved

   The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 12 mai 2026 la 15:50 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.

2. 12 mai 2026 la 16:04 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 12 mai 2026 la 16:31 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.

4. 12 mai 2026 la 17:47 UTCresolved

   The issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 11 mai 2026 la 16:55 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.

2. 11 mai 2026 la 18:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 mai 2026 la 19:45 UTCmonitoring

   We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.

4. 11 mai 2026 la 20:40 UTCresolved

   The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 23 aprilie 2026 la 18:04 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 23 aprilie 2026 la 18:35 UTCinvestigating

   We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.

3. 23 aprilie 2026 la 18:49 UTCmonitoring

   We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.

4. 23 aprilie 2026 la 21:20 UTCresolved

   The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 17 aprilie 2026 la 19:53 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 17 aprilie 2026 la 20:06 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 17 aprilie 2026 la 20:21 UTCresolved

   The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 20 martie 2026 la 14:28 UTCinvestigating

   CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.

2. 20 martie 2026 la 15:09 UTCidentified

   The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.

3. 20 martie 2026 la 15:18 UTCmonitoring

   We are moving to monitoring stage. The issue is mitigated.

4. 20 martie 2026 la 15:26 UTCresolved

   The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.

1. 10 martie 2026 la 14:39 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 10 martie 2026 la 14:47 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!

3. 10 martie 2026 la 15:34 UTCmonitoring

   At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 10 martie 2026 la 16:49 UTCresolved

   We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 7 martie 2026 la 00:19 UTCresolved

   SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

1. 26 februarie 2026 la 21:03 UTCinvestigating

   We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 26 februarie 2026 la 21:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 februarie 2026 la 22:32 UTCmonitoring

   Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 26 februarie 2026 la 22:56 UTCresolved

   This incident has been resolved.

1. 25 februarie 2026 la 15:54 UTCinvestigating

   Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

2. 25 februarie 2026 la 16:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 februarie 2026 la 16:50 UTCmonitoring

   Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.

4. 25 februarie 2026 la 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 februarie 2026 la 17:06 UTCresolved

   We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 24 februarie 2026 la 21:05 UTCidentified

   We have identified an issue affecting Job Booking and are actively working on a resolution.

2. 24 februarie 2026 la 21:14 UTCidentified

   We are continuing to work on a fix for this issue.

3. 24 februarie 2026 la 22:14 UTCmonitoring

   We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!

4. 24 februarie 2026 la 22:24 UTCresolved

   Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!