Istoricul incidentelor Shiphero

1. 31 august 2026 la 02:39 UTCinvestigating

   La deschiderea ordinelor de transport maritim. Puteţi vedea: Nu putem procesa acest ordin. Am găsit un ordin de procesare a problemelor. Vă rugăm, încercați din nou mai târziu, sau contactați ShipHero suport. Ascunde detalii Valoare de intrare numerică nevalidă: **** Lucrăm la rezolvarea acestui lucru cât mai curând posibil.

2. 31 august 2026 la 02:49 UTCidentified

   Am identificat problema şi lucrăm la o soluţie.

3. 31 august 2026 la 03:29 UTCresolved

   Această problemă a fost rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iulie 2026 la 18:15 UTCidentified

   Veho este în interiorul ShipHero din cauza unei schimbări API și a fost dezactivat de la citat. Vom re-enable când vom confirma integrarea Veho este din nou la funcționarea deplină.

2. 22 iulie 2026 la 20:12 UTCresolved

   Veho este re-enabled și înapoi on-line

Traducere automată din actualizarea oficială a incidentului.

1. 10 iulie 2026 la 15:33 UTCinvestigating

   We are investigating reports from barcode scans not registering during the picking process in the mobile app.

2. 10 iulie 2026 la 15:47 UTCidentified

   The issue has been identified and we're currently implementing a fix.

3. 10 iulie 2026 la 15:56 UTCmonitoring

   A fix has been deployed to the Mobile App and we are Monitoring the results. If you ran into this issue, please do one of the following: 1. Fully close the app and reopen it, or, 2. Switch users (PIN) and log back in. This should resolve the scanning error. If you still see the error after that, please let support know your app version and device.

4. 10 iulie 2026 la 16:21 UTCresolved

   The incident has been resolved. If you ran into this issue, please do one of the following: 1. Fully close the app and reopen it, or, 2. Switch users (PIN) and log back in. This should resolve the scanning error. If you still see the error after that, please let support know your app version and device. Thank you.

1. 26 iunie 2026 la 17:28 UTCinvestigating

   Our monitoring and alerting tools detected an issue with FedEx's API at approximately 12:06pm EST (2026-06-26). Our carrier team contacted FedEx and they confirmed they are investigating an intermittent issue with their API. We recommend monitoring both ShipHero Status Page and FedEx to stay informed on progress.

2. 26 iunie 2026 la 20:06 UTCinvestigating

   We are monitoring the FedEx API issue and have observed an intermittent behavior with the API issue. ShipHero recommends contacting FedEx support for updates if impacted and continuing to monitor FedEx and ShipHero Status pages.

3. 27 iunie 2026 la 00:29 UTCresolved

   This incident has been resolved.

1. 3 iunie 2026 la 14:27 UTCinvestigating

   ShipHero's internal monitoring reported elevated error rates from Shopify affecting some API requests. ShipHero Customers may experience intermittent issues with inventory updates, inventory synchronization, and/or order retrieval. For additional information we recommend subscribing and checking the Shopify Status page (https://www.shopifystatus.com/). We will continue to monitor the health of this connection and report status.

2. 3 iunie 2026 la 14:50 UTCmonitoring

   ShipHero's internal monitoring is no longer reporting elevated error rates from Shopify affecting API requests. Inventory updates, inventory synchronization, and order retrieval operations are currently processing normally. For additional information, we recommend subscribing to and checking the Shopify Status page (https://www.shopifystatus.com/). We will continue to monitor the health of this integration and reporting status.

3. 3 iunie 2026 la 15:56 UTCresolved

   ShipHero's internal monitoring is no longer reporting elevated error rates from Shopify affecting API requests. Inventory updates, inventory synchronization, and order retrieval operations are processing normally. Shopify has also marked this incident as resolved. We will continue to monitor the health of this connection through our standard monitoring processes. For additional information regarding this incident, please refer to the Shopify Status page (https://www.shopifystatus.com/).

1. 16 martie 2026 la 16:51 UTCinvestigating

   Shippo has a partial outage which will block Cheapest if you have Shippo connected. If you use our direct USPS Modern solution you won't be affected. See https://status.goshippo.com/ for status of Shippo.

2. 16 martie 2026 la 17:21 UTCmonitoring

   Shippo says they have resolved the issue.

3. 16 martie 2026 la 17:22 UTCresolved

   This incident has been resolved.

1. 29 ianuarie 2026 la 22:26 UTCidentified

   USPS's API is having issues with when establishing new connections or editing existing connections. We have reported the issue and are monitoring closely. We recommend you don't edit any existing USPS connections until the incident is resolved.

2. 30 ianuarie 2026 la 00:20 UTCresolved

   Good news! USPS has resolved the technical issues that were preventing connection updates. Their support team confirmed that the OAuth API is back online and stable. We’ve lifted our recommendation to avoid editing connections. Everything is a "go" for your USPS settings. Thank you for your patience while we monitored this!

1. 10 decembrie 2025 la 16:53 UTCinvestigating

   DHL is experiencing issues with their API which is impacting quoting and label generation. Label generation using "cheapest" may fail if DHL is an included carrier. You can disable quoting for DHL to temporarily remove it and continue shipping using other carriers. More details can be found here: https://status.api.dhlecs.com/

2. 10 decembrie 2025 la 17:03 UTCmonitoring

   DHL is reporting that the APIs are recovering, and we are seeing an increase in successful requests. We will continue to monitor.

3. 10 decembrie 2025 la 17:04 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 decembrie 2025 la 17:22 UTCresolved

   The DHL API is now fully functional.

1. 1 decembrie 2025 la 02:03 UTCinvestigating

   We are aware of a problem with our platform and we currently investigating it.

2. 1 decembrie 2025 la 02:17 UTCidentified

   The issue has been identified and a fix is currently being implemented

3. 1 decembrie 2025 la 02:18 UTCidentified

   We are continuing to work on a fix for this issue

4. 1 decembrie 2025 la 02:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results

5. 1 decembrie 2025 la 02:28 UTCresolved

   This incident has been resolved

1. 18 noiembrie 2025 la 13:25 UTCinvestigating

   Shippo is down maybe due to cloudflare outage. You can use our direct USPS integration to continue generating USPS labels. Cheapest will be affected if Shippo is connected because they aren’t responding to quotes.

2. 18 noiembrie 2025 la 13:39 UTCmonitoring

   Shippo services have returned to operational status. We will continue to monitor the stability of this connection.

3. 18 noiembrie 2025 la 17:12 UTCresolved

   This incident has been resolved.

1. 6 noiembrie 2025 la 18:42 UTCinvestigating

   We see slowness across the system and are investigating.

2. 6 noiembrie 2025 la 18:59 UTCresolved

   The slowness is resolved. Thank you for your patience.

1. 20 octombrie 2025 la 08:07 UTCidentified

   Public cloud provider AWS is suffering an outage on one of their main regions, this is affecting our systems https://health.aws.amazon.com/health/status We are monitoring the situation.

2. 20 octombrie 2025 la 13:41 UTCidentified

   Update: As 09:30am Amazon Health Dashboard reported that they are making progress on resolving the issue. For details: https://health.aws.amazon.com/health/status We have had limited reports of intermittent latency, otherwise ShipHero is operational. ShipHero Support will continue to monitor AWS for progress updates and resolution of this incident.

3. 20 octombrie 2025 la 14:43 UTCidentified

   AWS is currently in the process of recovering affected services. As systems are restored, we will be conducting data integrity checks. Please refrain from taking any manual corrective actions while the system synchronizes and catches up. We appreciate your patience and understanding. We will continue to provide period updates.

4. 20 octombrie 2025 la 20:24 UTCidentified

   AWS is recovering and therefore ShipHero is recovering. Please be patient, if you're trying to create a label and it's taking time, wait for the label to generate don't try to print again for up to 2 minutes to make sure you don't get two labels. Don't clear totes or make other changes, please wait until the system catches up.

5. 20 octombrie 2025 la 20:44 UTCidentified

   Update: AWS continues to recover and stabilize infrastructure performance. While we have been able to confirm improvement with our own internal monitoring and performance tools, we are aware that our Dashboards and Searches are in the process of catching up and are " Out of Sync by several hours.. This was expected and the process to catch up and reach synchronization is in-flight. We will update Status Page once we have caught up. Thank you for your continued patience as we recover from this outage event.

6. 20 octombrie 2025 la 23:11 UTCidentified

   Update: The AWS outage has improved. ShipHero's platform team is monitoring our performance and encouraged by the mitigation by AWS and our system's ability to catch up. Remaining known issues: 1. USPS modern, their API is still having issues 2. Order importing is still catching up. We expect it to reach synchronization with the next 2 - 4 hours We will continue to monitor our logs and systems until all our affected component have been restored to operational Thank you

7. 20 octombrie 2025 la 23:40 UTCresolved

   All ShipHero Components have been restored to operational status.

1. 13 august 2025 la 20:56 UTCinvestigating

   Shipping labels can't be printed or opened due to "Access denied" errors. We've identified the issue and are working on a fix.

2. 13 august 2025 la 21:00 UTCidentified

   The issue has been identified and a fix is being implemented

3. 13 august 2025 la 21:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 august 2025 la 00:52 UTCresolved

   This incident has been resolved.

1. 5 august 2025 la 21:17 UTCinvestigating

   We are currently investigating an issue related to the "Upgraded TikTok Shipping Feature". Until otherwise notified, we are advising ShipHero customers "Not to Upgrade". We are in communication with TikTok integration and development resources and will update this incident as soon as TikTok provides further clarity and confirmation of next steps on upgrade compatibility.

2. 5 august 2025 la 21:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 august 2025 la 20:56 UTCmonitoring

   ShipHero Engineering in partnership with TikTok implemented a solution for this issue. We are currently monitoring the health of the API Integration and will continue to monitor over the next business day. Please communicate any new issues observed (Post Aug 6 5pm EST) to ShipHero Technical Support.

4. 12 august 2025 la 13:51 UTCresolved

   This incident has been resolved.

1. 30 iunie 2025 la 19:29 UTCinvestigating

   We are currently investigating a problem with access to our ShipHero Endpoints

2. 30 iunie 2025 la 19:33 UTCidentified

   The issue has been identified and we have resolved the issue. We will monitor the system .

3. 30 iunie 2025 la 19:34 UTCmonitoring

   A fix has been implemented and we are monitoring system performance.

4. 30 iunie 2025 la 19:38 UTCresolved

   This incident has been resolved.

1. 18 iunie 2025 la 09:01 UTCinvestigating

   We are currently investigating this issue

2. 18 iunie 2025 la 09:14 UTCresolved

   We have determined the cause of the issue and services are performing as usual

1. 21 mai 2025 la 20:56 UTCinvestigating

   We are currently investigating an issue that is impacting some users from accessing www.shiphero.com This issue does not impact the use of our Warehouse Management solution. We have had limited reports of users that have book marked sites like login.shiphero.com experiencing delays or inability to load the login screen, this is due to a redirect that is effected by the issue we are investigating. Please load your ShipHero application by using app.shiphero.com or from our Knowledge Page https://software-help.shiphero.com/hc/en-us which are working normally.

2. 21 mai 2025 la 21:54 UTCmonitoring

   We have observed improvement on this issue. Your ability to access shiphero.com should be working. We will continue to monitor the performance of this website

3. 21 mai 2025 la 22:05 UTCmonitoring

   We are continuing to monitor for any further issues. However we want to restate that access to ShipHero and our system performance remains operational.

4. 22 mai 2025 la 00:12 UTCresolved

   This incident has been resolved.

1. 13 mai 2025 la 21:20 UTCinvestigating

   We are currently investigating a performance degradation between Shopify and ShipHero causing order imports to take longer than usual.

2. 13 mai 2025 la 22:03 UTCinvestigating

   We are continuing to investigate this active issue and are monitoring progress on restoration of service performance.

3. 13 mai 2025 la 22:52 UTCidentified

   The root cause had been identified and we have successfully contained the issue.

4. 13 mai 2025 la 22:54 UTCresolved

   This incident has been resolved.

1. 21 aprilie 2025 la 12:27 UTCinvestigating

   DHL Ecommerce is down we are investigating.

2. 21 aprilie 2025 la 14:06 UTCresolved

   DHL has resolved the issue.

1. 25 noiembrie 2024 la 19:43 UTCinvestigating

   UPS is responding with errors on calls. We've contacted our UPS support representative and are awaiting a resolution. We'll update here as we know more.

2. 25 noiembrie 2024 la 20:05 UTCmonitoring

   Issue seems to be resolved, we're monitoring.

3. 25 noiembrie 2024 la 20:17 UTCresolved

   There haven't been any errors recently so we're closing the status and we are continuing to monitor internally.