Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Istoricul incidentelor Signrequest

    50 incidente Signrequest înregistrate începând din februarie 2019, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Delayed email processing

    A început 17 octombrie 2025 la 07:23 UTC · 5h 58m

    IssuesIncident minor
    Componente afectate
    APIWeb app
    1. 17 octombrie 2025 la 07:23 UTCinvestigating

      We are currently investigating this issue.

    2. 17 octombrie 2025 la 12:38 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 octombrie 2025 la 13:21 UTCresolved

      This incident has been resolved.

    Processing delays

    A început 14 noiembrie 2024 la 16:24 UTC · 1h 49m

    IssuesIncident minor
    Componente afectate
    APIWeb appWorkers
    1. 14 noiembrie 2024 la 16:24 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14 noiembrie 2024 la 18:13 UTCresolved

      This incident has been resolved.

    Performance Issues

    A început 12 noiembrie 2024 la 15:37 UTC · 3h 44m

    IssuesIncident minor
    Componente afectate
    APIWeb appWorkers
    1. 12 noiembrie 2024 la 15:37 UTCinvestigating

      We are currently investigating this issue.

    2. 12 noiembrie 2024 la 17:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12 noiembrie 2024 la 19:21 UTCresolved

      This incident has been resolved.

    Performance Issues

    A început 8 noiembrie 2024 la 14:15 UTC · 5h 30m

    OutageIncident major
    Componente afectate
    APIWeb appWorkers
    1. 8 noiembrie 2024 la 14:15 UTCinvestigating

      We are currently investigating this issue.

    2. 8 noiembrie 2024 la 17:46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 noiembrie 2024 la 19:46 UTCresolved

      This incident has been resolved.

    Delayed document processing

    A început 28 octombrie 2024 la 19:14 UTC · 1h 42m

    IssuesIncident minor
    Componente afectate
    APIWeb app
    1. 28 octombrie 2024 la 19:14 UTCinvestigating

      We are currently investigating this issue.

    2. 28 octombrie 2024 la 20:56 UTCresolved

      This incident has been resolved.

    Conversion Issues

    A început 23 octombrie 2024 la 16:15 UTC · 3h 30m

    IssuesIncident minor
    Componente afectate
    APIWeb app
    1. 23 octombrie 2024 la 16:15 UTCinvestigating

      We are currently investigating this issue.

    2. 23 octombrie 2024 la 17:08 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 octombrie 2024 la 19:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 23 octombrie 2024 la 19:45 UTCresolved

      This incident has been resolved.

    Document Conversion Issues

    A început 6 iunie 2024 la 15:36 UTC · 2h 29m

    IssuesIncident minor
    Componente afectate
    APIWeb app
    1. 6 iunie 2024 la 15:36 UTCinvestigating

      We are currently investigating intermittent issues with the document conversion process!

    2. 6 iunie 2024 la 16:25 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 iunie 2024 la 18:05 UTCresolved

      This incident has been resolved.

    SignRequest unavailable

    A început 17 iulie 2023 la 09:59 UTC · 20h 18m

    OutageIncident critic
    Componente afectate
    APIWeb app
    1. 17 iulie 2023 la 09:59 UTCidentified

      The issue has been identified and we're working on a fix!

    2. 17 iulie 2023 la 10:00 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 17 iulie 2023 la 15:41 UTCidentified

      We are continuing to work on a fix for this issue and will provide additional information as it becomes available.

    4. 17 iulie 2023 la 20:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 18 iulie 2023 la 06:17 UTCresolved

      This incident has been resolved.

    SignRequest reminders not delivered

    A început 16 mai 2022 la 22:00 UTC · 0m

    Pending
    1. 25 mai 2022 la 16:30 UTCresolved

      Due to an email delivery system incident some SignRequest reminder emails have not been delivered in the last week. This does not apply to scheduled emails in the future, they will be emailed correctly in the future from now on. If you depend on this reminder, you can still manually trigger one from your account. We're sorry for the inconvenience this might have caused.

    Delayed document processing

    A început 1 mai 2022 la 14:11 UTC · 25m

    OutageIncident major
    Componente afectate
    Workers
    1. 1 mai 2022 la 14:11 UTCinvestigating

      We are currently investigating this issue.

    2. 1 mai 2022 la 14:11 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 mai 2022 la 14:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 1 mai 2022 la 14:36 UTCresolved

      This incident has been resolved.

    Long waiting times when a new document is uploaded on signrequest.com

    A început 4 februarie 2022 la 11:50 UTC · 5d 22h

    IssuesIncident minor
    Componente afectate
    Web app
    1. 4 februarie 2022 la 11:50 UTCinvestigating

      We are currently investigating this issue

    2. 4 februarie 2022 la 16:45 UTCmonitoring

      We are having performance issues: converting documents and other similar actions take a longer time than usual at peak times. We increased server capacity and we are monitoring the situation to see the effects on processing times.

    3. 8 februarie 2022 la 11:29 UTCmonitoring

      We have tracked down another potential issue to the performance of the application. We mitigated that issue and we are now monitoring the results.

    4. 10 februarie 2022 la 10:32 UTCresolved

      This incident has been resolved

    Long waiting times when a new document is uploaded on signrequest.com

    A început 3 februarie 2022 la 16:15 UTC · 3h 27m

    OutageIncident critic
    Componente afectate
    Web app
    1. 3 februarie 2022 la 16:15 UTCinvestigating

      We are currently investigating an issue related to long waiting times when a new document is uploaded on signrequest.com

    2. 3 februarie 2022 la 16:16 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 februarie 2022 la 18:00 UTCinvestigating

      We have identified an issue for which we need to do emergency maintenance.

    4. 3 februarie 2022 la 18:38 UTCinvestigating

      Emergency maintenance in progress

    5. 3 februarie 2022 la 18:52 UTCinvestigating

      Emergency maintenance done, monitoring.

    6. 3 februarie 2022 la 19:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    7. 3 februarie 2022 la 19:42 UTCresolved

      This incident has been resolved.

    SignRequest affected by AWS downtime

    A început 15 decembrie 2021 la 16:02 UTC · 1h 32m

    OutageIncident major
    Componente afectate
    APIWeb appWorkers
    1. 15 decembrie 2021 la 16:02 UTCinvestigating

      We are currently investigating this issue.

    2. 15 decembrie 2021 la 16:22 UTCmonitoring

      AWS connectivity is coming back

    3. 15 decembrie 2021 la 17:34 UTCresolved

      This incident has been resolved.

    Service intermittently unavailable

    A început 23 noiembrie 2021 la 19:56 UTC · 45m

    Pending
    Componente afectate
    Web app
    1. 23 noiembrie 2021 la 19:56 UTCidentified

      We've identified an issue affecting our web application. We're currently working on a fix.

    2. 23 noiembrie 2021 la 20:40 UTCresolved

      We deployed a fix and we are monitoring the results.

    Service intermittently unavailable

    A început 23 noiembrie 2021 la 14:12 UTC · 3h 2m

    Pending
    Componente afectate
    APIWeb app
    1. 23 noiembrie 2021 la 14:12 UTCinvestigating

      We are currently investigating the systems to understand why some of the requests are failing.

    2. 23 noiembrie 2021 la 14:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 noiembrie 2021 la 17:14 UTCresolved

      This incident was resolved and the applications are available.

    Service unavailable

    A început 26 august 2021 la 23:38 UTC · 2h 35m

    OutageIncident critic
    Componente afectate
    Web app
    1. 26 august 2021 la 23:38 UTCidentified

      We are under a DDOS attack. We are working to restore the service.

    2. 27 august 2021 la 02:13 UTCresolved

      We alleviated the impact and all systems are now available.

    Service unavailable

    A început 26 august 2021 la 20:01 UTC · 46m

    OutageIncident critic
    Componente afectate
    APIWeb app
    1. 26 august 2021 la 20:01 UTCinvestigating

      We are currently investigating this issue.

    2. 26 august 2021 la 20:46 UTCresolved

      This incident has been resolved

    Service unavailable

    A început 18 iulie 2021 la 01:14 UTC · 47m

    OutageIncident critic
    Componente afectate
    APIWorkers
    1. 18 iulie 2021 la 01:14 UTCinvestigating

      We are currently investigating the issue

    2. 18 iulie 2021 la 01:17 UTCinvestigating

      Sending sign requests is not working. Email sending is stopped. We continue to investigate.

    3. 18 iulie 2021 la 01:30 UTCidentified

      The issue has been identified and we are currently deploying the system with the fix.

    4. 18 iulie 2021 la 01:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 18 iulie 2021 la 02:01 UTCresolved

      The incident has been resolved.

    signrequest.com unreachable

    A început 6 iulie 2021 la 13:08 UTC · 0m

    OutageIncident critic
    1. 6 iulie 2021 la 14:03 UTCresolved

      The application at signrequest.com did not load after a regular release deployment.

    API requests that specify the signer language fail with a validation error

    A început 8 iunie 2021 la 08:47 UTC · 1h 20m

    OutageIncident major
    Componente afectate
    API
    1. 8 iunie 2021 la 08:47 UTCidentified

      The issue has been identified and we are working on a fix.

    2. 8 iunie 2021 la 09:55 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 iunie 2021 la 10:07 UTCresolved

      This incident has been resolved.