Istoricul incidentelor Sine

We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.

This incident has been resolved.

We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/

This incident has been resolved.

We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

CM3 have confirmed an issue on their end. We are awaiting further updates.

CM3 have deployed a fix and we are monitoring the results.

The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals

We are continuing to investigate this issue.

https://status.cloud.microsoft/m365/ now lists the incident as resolved

We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products

Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products

Our marketing website, https://www.sine.co/ is now fixed

We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

The issue has been identified and a fix is being implemented.

A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

This incident has been resolved.

We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

This incident has been resolved.

We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

No further issues have been observed. We will continue to monitor and improve reliability of the feature.

We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

This incident has been resolved.

An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

We have deployed a fix and are monitoring the impact.

The issue has been resolved. Both iOS and Android app users can successfully check out.

Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46

The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.

A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.

This incident has been resolved.

We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

We have identified the upstream cause and are monitoring.

This incident has been resolved.

Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.

A fix has been implemented and we are monitoring the results.

The issue has been resolved. We will continue to monitor the results.

On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority We are actively working on rolling back the affected release, and will provide updates as they become available The new version, 1.41.0, will be available in the coming days MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available

The new iPad version, 1.41.0 is now available MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually

We are continuing to monitor for any further issues.

This incident was resolved

On June 8th, we received reports of an issue affecting some functionality related to inviting visitors using the ICS calendar method (https://sine.support/en/articles/4919744-create-invitations-for-hosts-in-a-multi-tenant-building-using-the-calendar-integration). Investigations into the problem showed this impacted a small number of users, and an acceptable workaround for affected users was in place As part of the remediation plan, the impact was discovered to be a larger contingent of users than initially assessed and the criticality of the issue has now been elevated to ‘High’ We are actively working on a fix, and will provide updates as they become available

We have released a group of fixes this morning to address the ICS calendar integration issues. Our initial tests in production indicate that the issue no longer exists and all functionality has been restored including creating, updating and cancelling invites via calendars. We will continue to monitor and iterate as needed

Following a series of fixes and monitoring over multiple days, we have confirmed the ICS calendar integration issues have been resolved. We will continue to monitor the health of the feature on an ongoing basis. Thank you for your patience.

We are investigating the issue, which relates to connections to the Workflows Database

What we know so far: This only affects the Workflows product, and the related database connections Audit logs show that minor failures started at approximately April 4th 2:44pm (ACST) and caused problems for customers at approximately 2:52pm (ACST) when database failovers did not operate as expected

A rollback and redeploy has fixed the issue and all customers now have full access back to the product. We will continue to monitor the redeploy

We have confirmed that the rollback and redeploy did fix the issue and all customers do have full access back to the product