Istoricul incidentelor Skedulo

1. 13 octombrie 2026 la 00:28 UTCinvestigating

   În prezent, investigăm o problemă raportată în cadrul aplicației web care afectează atât clienții Pulse cât și cei ai Forțelor de Vânzări. Echipa noastră lucrează activ pentru a identifica cauza de bază și vom oferi actualizări de îndată ce vom avea mai multe informații.

2. 13 octombrie 2026 la 01:00 UTCmonitoring

   Un fix a fost aplicat pentru incident. În prezent, monitorizăm sistemul pentru a asigura stabilitatea deplină și a confirma că problema este rezolvată. Îţi apreciem răbdarea în timp ce verificăm rezoluţia.

3. 13 octombrie 2026 la 01:47 UTCresolved

   Incidentul care afectează aplicația web a fost rezolvat. Toate sistemele funcţionează normal. Vă mulţumesc pentru înţelegere şi răbdare. Dacă aveți orice alte probleme, vă rugăm să nu ezitați să ajungeți prin autentificarea unui bilet în https://support.skedulo.com

Traducere automată din actualizarea oficială a incidentului.

1. 12 octombrie 2026 la 16:23 UTCinvestigating

   Investigăm în prezent o problemă raportată care afectează toţi clienţii US Analytics. Echipa noastră lucrează activ pentru identificarea cauzei profunde și va oferi actualizări imediat ce vom avea mai multe informații.

2. 12 octombrie 2026 la 18:38 UTCresolved

   Incidentul care afectează clienţii US Analytics a fost rezolvat. Toate sistemele funcţionează normal. Vă mulţumesc pentru înţelegere şi răbdare. Dacă aveți orice alte probleme, vă rugăm să nu ezitați să ajungeți prin autentificarea unui bilet în https://support.skedulo.com

Traducere automată din actualizarea oficială a incidentului.

1. 16 septembrie 2026 la 08:25 UTCidentified

   Vedem rate ridicate de eroare atunci când comunicăm cu forţele de vânzare.

2. 16 septembrie 2026 la 22:56 UTCresolved

   Incidentul care afectează ** Skedulo on Salesforce ** a fost rezolvat. Toate sistemele funcţionează normal. Vă mulţumesc pentru înţelegere şi răbdare. Dacă aveți orice alte probleme, vă rugăm să nu ezitați să ajungeți prin autentificarea unui bilet în https://support.skedulo.com

Traducere automată din actualizarea oficială a incidentului.

1. 21 mai 2026 la 22:26 UTCinvestigating

   We are currently investigating an issue impacting the skedulo web app. Some customers may be unable to load/resolve the app with an authorisation error showing. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 21 mai 2026 la 22:58 UTCidentified

   Salesforce is currently experiencing performance degradation which may impact the Skedulo web app. The Skedulo web app appears to be resolving, however we are continuing to monitor the various outages. For more information, please refer to [status.salesforce.com](https://status.salesforce.com).

3. 22 mai 2026 la 02:19 UTCmonitoring

   The Skedulo Web app appears to be resolving now although slightly longer load times are possible. We will continue to monitor the salesforce outage and provide an update once this is resolved. If you are still facing issues accessing or using the Skedulo web app, please contact support at support.skedulo.com

4. 24 mai 2026 la 23:20 UTCresolved

   The Salesforce outage appears to be resolved. Please reach out to Skedulo support if you require any further assistance.

1. 1 aprilie 2026 la 23:00 UTCinvestigating

   We are currently investigating an issue impacting the Skedulo Web App for some customers. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 1 aprilie 2026 la 23:13 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 1 aprilie 2026 la 23:57 UTCresolved

   This incident has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 27 ianuarie 2026 la 17:20 UTCinvestigating

   We are currently investigating a reported issue affecting **_Skedulo App not being available for download._** Our team is actively working to identify the root cause and will provide updates as soon as we have more information. In the meantime please use this [LINK](https://apps.apple.com/app/id1587076668) to directly download Skedulo App through Apple Store

2. 27 ianuarie 2026 la 22:12 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. Please use this [LINK](https://apps.apple.com/app/id1587076668) to directly download Skedulo App through Apple Store in case you still can't see the Skedulo App through Apple Store

3. 28 ianuarie 2026 la 03:58 UTCresolved

   The incident affecting **_Skedulo App not being available for download on Apple store_** has been resolved. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 15 ianuarie 2026 la 00:48 UTCinvestigating

   We are currently investigating a reported issue affecting multiple customers who is experiencing issues on Skedulo WebApp. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 15 ianuarie 2026 la 02:18 UTCidentified

   The team has implemented some changes aimed at improving the app’s performance. Further work is still in progress, and updates will be shared as they become available.

3. 19 ianuarie 2026 la 23:19 UTCresolved

   The incident affecting certain functions with the Skedulo WebApp has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 5 ianuarie 2026 la 22:35 UTCinvestigating

   Skedulo team continues to investigate a reported issue affecting Skedulo Pulse and Salesforce customers. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 6 ianuarie 2026 la 03:09 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 15 ianuarie 2026 la 05:53 UTCresolved

   The incident affecting loading times within the web app has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 28 decembrie 2025 la 23:35 UTCinvestigating

   We are currently investigating a reported issue affecting The web and Mobile application Our team is actively working to identify the root cause and will provide updates as soon as we have more information. Users may experience slowness/errors in the web/mobile app and delays in optimisation running.

2. 29 decembrie 2025 la 05:11 UTCresolved

   The incident has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 18 noiembrie 2025 la 00:38 UTCinvestigating

   We are currently investigating a reported issue affecting some AU region customers. Users may experience long load times or errors within the Skedulo Plus app. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 18 noiembrie 2025 la 01:12 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 18 noiembrie 2025 la 07:49 UTCresolved

   The incident affecting the mobile app has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 4 noiembrie 2025 la 22:10 UTCinvestigating

   We are currently investigating a reported issue affecting some customers in the AU region accessing Skedulo products Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 4 noiembrie 2025 la 23:35 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 6 noiembrie 2025 la 03:12 UTCresolved

   The incident affecting Skedulo products for AU customers has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 3 noiembrie 2025 la 23:07 UTCinvestigating

   We are currently investigating a reported issue affecting Salesforce and Pulse customers in the web app. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 3 noiembrie 2025 la 23:42 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 4 noiembrie 2025 la 22:07 UTCresolved

   The incident affecting web app loading and performance has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 27 octombrie 2025 la 01:37 UTCinvestigating

   We are currently investigating a reported issue affecting various consoles in the Skedulo Web app. This is only impacting Skedulo Pulse Platform customers. Users may experience "Unknown Error" when trying to load consoles within the Skedulo Web App. Our team is actively working to identify the root cause and will provide updates as soon as we have more information

2. 27 octombrie 2025 la 01:52 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 28 octombrie 2025 la 02:22 UTCresolved

   The incident has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 24 septembrie 2025 la 23:27 UTCinvestigating

   We are currently investigating a reported issue affecting **Android users on version 3.19.0 of Skedulo Plus, where accessing V2 forms may cause crashes or blue screens**. Our team is actively working to identify the root cause and will provide updates as soon as we have more information

2. 25 septembrie 2025 la 01:11 UTCidentified

   We have identified the cause of the incident . Our team is implementing a resolution and monitoring the situation closely. We will keep you updated on the progress.

3. 25 septembrie 2025 la 01:54 UTCidentified

   We have identified this issue affects Android users on v3.19 of Skedulo Plus who are also on Android OS v14 and below. We are working to create a patch for release on the Play store as soon as possible. In the mean time, if possible, please upgrade affected devices to Android OS v15 to resolve the error.

4. 26 septembrie 2025 la 06:36 UTCmonitoring

   A fix has been applied for the incident, Android Patch **3.19.1** has been approved by google play store and is now live. 📲 The rollout has begun with and will start reaching impacted users currently on **Android 3.19.0**. We’ll continue to monitor the rollout

5. 2 octombrie 2025 la 04:45 UTCresolved

   The incident affecting some of the **_V2 custom forms_** has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 1 septembrie 2025 la 01:07 UTCinvestigating

   We are currently investigating this issue.

2. 1 septembrie 2025 la 02:07 UTCmonitoring

   Services are back to normal and we are actively monitoring to ensure stability.

3. 2 septembrie 2025 la 00:06 UTCresolved

   All relevant services have remained stable, and we have not received any further reports of issues related to this outage.

1. 21 august 2025 la 01:06 UTCinvestigating

   Some users may run into an error related to the 'availability information of resources' when trying to allocate a job or send offers in the web app. We are currently investigating and will provide an update as soon as possible.

2. 21 august 2025 la 02:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 august 2025 la 04:06 UTCresolved

   This incident has been resolved.

1. 5 august 2025 la 20:06 UTCinvestigating

   Messaging is not loading for users accessing the Skedulo Plus application with Android devices. We are currently investigating this issue.

2. 6 august 2025 la 03:06 UTCidentified

   This issue has been identified and we are working on creating a patch to resolve it. This will be released once approved by the app store.

3. 7 august 2025 la 07:05 UTCresolved

   The incident has been resolved in the latest Skedulo Plus Android patch (v3.18.1), now available on the Play Store. Please update the app on your device to this version.

1. 5 august 2025 la 01:06 UTCinvestigating

   Some jobs may not be displaying in Skedulo Plus. We are currently investigating this issue.

2. 5 august 2025 la 03:06 UTCidentified

   The issue has been identified and affects Android devices and jobs linked to recurring schedules. This only impacts customers on the Skedulo on Salesforce product. We are currently working on a fix.

3. 5 august 2025 la 05:06 UTCidentified

   We are working on deploying a fix and it should be in production within the next few hours. This will be a backend change and will not require any action from customers.

4. 5 august 2025 la 07:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 august 2025 la 00:05 UTCresolved

   This incident has been resolved.

1. 29 iulie 2025 la 00:06 UTCresolved

   Some users may be unable to access the web app and the Skedulo API due to API timeouts.

1. 28 iulie 2025 la 11:05 UTCidentified

   Issue Identified We identified an issue where some job allocations may have been deallocated if they were linked to past jobs scheduled between June 25 and June 28, 2025. The affected jobs are those in the past that serve as dependencies for currently scheduled work in their optimization scheduling process. Actions Taken The change that caused this behaviour has been rolled back. Our team is actively reviewing and correcting any impacted job data. Next Steps We will share further updates once all affected data has been fully resolved.

2. 29 iulie 2025 la 00:06 UTCmonitoring

   Our team is actively reviewing and correcting any impacted job data

3. 29 iulie 2025 la 09:07 UTCresolved

   This incident has been resolved.