Istoricul incidentelor Slido

We have detected an issue preventing some users from logging in to Slido. Our team is actively working to restore full access as swiftly as possible. (optional: If you've managed to log in, your service should be unaffected.) We'll keep you posted with the latest information. If you're in need of urgent assistance, please contact us at https://www.slido.com/contact. We apologize for the inconvenience, and appreciate your patience.

We identified the cause of the issue preventing some Webex users from logging in to Slido and released a fix. Users should now be able to log in normally. We are monitoring the service to confirm the issue is fully resolved. If you’re still experiencing login issues, please contact us at https://www.slido.com/contact.

We are continuing to monitor for any further issues.

We are continuing to investigate login issues affecting some Slido users. The latest reports appear to be related to the earlier login incident, and our team is working to confirm the cause and restore stable access. We apologize for the continued inconvenience and will share another update as soon as we have more information. If you need urgent assistance, please contact us at https://www.slido.com/contact.

We have released another fix for the login issues affecting Webex users outside the EU. Users should now be able to log in normally. Our team is monitoring the service to confirm the issue is fully resolved. If you are still experiencing login issues, please contact us at https://www.slido.com/contact. We apologize for the continued inconvenience and appreciate your patience.

We have confirmed that the login issues affecting Webex users outside the EU have been resolved. The latest fix has restored normal login access, and our monitoring shows the service is operating normally. We apologize for the inconvenience and appreciate your patience.

We have detected an issue preventing some users from logging in to Slido in the US. Our team is actively working to restore full access as swiftly as possible. (optional: If you've managed to log in, your service should be unaffected.) We'll keep you posted with the latest information. If you're in need of urgent assistance, please contact us at https://www.slido.com/contact. We apologize for the inconvenience, and appreciate your patience.

Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again. This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please contact us at https://www.slido.com/contact.

We have detected an issue preventing some users from logging in to Slido when using Webex credentials. Our team is actively working with Webex to restore full access as swiftly as possible. If you've managed to log in, your service should be unaffected. We'll keep you posted with the latest information. If you're in need of urgent assistance, please contact us at https://www.slido.com/contact. We apologize for the inconvenience, and appreciate your patience.

This incident has been resolved.

We’re aware of an issue causing a major outage that’s impacting Slido services at slido.com and integrations for our UAE datacenters. Other datacenters are not impacted and Slido operates smoothly there. Our team is actively investigating and working to understand the full scope and resolve the problem.

The issue has been identified and is due to vendor disruptions affecting UAE datacenters. We are actively monitoring services in UAE but there is nothing we can do at the moment. We do not have a recovery estimation from UAE datacenters at the moment. We will keep you updated.

We are continuing to work on a fix for this issue.

We now consider this issue to be resolved as we have a functional workaround for users based in the UAE. If you were previously on the UAE server and need access to Slido, please contact [email protected] and we will be able to set this up for you.

We’re aware of an issue causing a major outage for Webex users that’s impacting all Slido services at slido.com and integrations. The issue appears to be related to Webex authentication and login, most likely due to disruptions affecting UAE AWS datacenters. Our team is actively investigating and working to understand the full scope and resolve the problem. We’ll provide updates here as soon as we have more information. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

The issue has now been resolved and the service is operating normally again. Thank you for your patience while this was being addressed.

We're currently experiencing issues with domain resolution and are investigating the cause. We've noticed Slido isn't as speedy as usual, which may cause slower performance and longer response times for some users. Our technical team is actively investigating, and we'll update you here as soon as we have more information. Should you require immediate assistance, please contact [email protected]. Thank you for your patience.

We have identified the cause of the issue as a disruption originating from AWS. Our team is actively monitoring the situation. For more details, please see the AWS update here: https://health.aws.amazon.com/health/status We’ll continue to share updates as more information becomes available. Thank you for your patience.

The issue has now been resolved and the service is operating normally again. The problem was caused by an AWS-related outage. We’ve confirmed that DNS lookups are functioning as expected and are continuing to monitor the situation closely. Thank you for your patience while this was being addressed.

We’re aware of an issue with presenting when using Slido's Google Slide integration. When using our Chrome Extension, you are unable to launch Slido interactions. The rest of the service remains unaffected and is operating smoothly. We have identified the issue but unfortunately are unable to update it immediately and hope to have it resolved within the next couple of days. In the meantime, there is a workaround available so that you can run your presentations. Workaround - Disable the Slido Chrome Extension - Open your presentation in Google Slides - Click the green Present button directly from the Slido sidebar Please note, that once you do this, your Slido interactions should activate and load as expected, though your transitions/animations will not work. Thank you for your patience as we work through this and we're sorry for any inconvenience.

The issue has been identified - we need to work with partners to release the fix so hope it will be resolved soon.

A fix has been implemented with Google and is currently in review by them. We expect it to be available and rolling out to all of our customers within the next 24 hours. In the meantime, please continue to use the workaround detailed below.

Our Google Slides integration should gradually be returning to normal, although it can take a number of days for the new version of the chrome extension to reach you. This is something that we don't have any control over so if you find the present mode still isn't loading for you, please continue to use the following workaround: - Disable the Slido Chrome Extension - Open your presentation in Google Slides - Click the green Present button directly from the Slido sidebar

We’re aware of an issue with Slido’s quiz feature, which is impacting the ability to adjust the timer and mark the correct answer. The rest of the service remains unaffected and is operating smoothly. Our engineering team is on the case to resolve this promptly. Updates will be shared as we have them. If this issue is impacting your workflow and you need immediate assistance, don't hesitate to reach out at [email protected]. Thank you for your patience as we work through this.

The issue has been identified and confirmed that it is only impacting the timer in quizzes. Previously created quizzes should operate without issue as long as you don’t try to change the timer. The timer on newly created quiz questions will be unable to be changed from 20 seconds.running the quiz will still be fine.

Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again. This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at [email protected].

Our payment supplier Braintree is currently experiencing issues. This is impacting the ability to purchase or renew Slido online. We will update once this is resolved or you can follow their status page: https://paypal-status.com/product/production In the meantime, if you'd like to buy Slido, please contact [email protected]

A fix on a Braintree side has been implemented and incident is now resolved. Our team confirmed payments are working correctly. We apologize for the inconvenience.

Our Help Center articles are currently not accessible since 14:05 UTC. Other parts of our Community are working without any issues. We've identified that issue is caused by the underlying third-party provider. While we always aim to provide a seamless experience for our customers, this situation is completely owned by our third-party provider and unfortunately, our hands are tied. We hope that your experience won’t be significantly affected by this downtime. If you do need urgent assistance, please reach out to us at [email protected]. Thank you for your understanding and patience.

Our third-party provider already identified the issue and a fix is being implemented.

A fix by our third-party provider has been implemented. We are monitoring our Help Center availability and its performance.

All Help Center articles are available and operational since 15:33 UTC. This incident has been resolved.

Slido Webex integration for participants using web version of Webex is currently not accessible because of issues with the Webex app. Slido Webex integration in Webex apps and Slido website at slido.com is operating smoothly. Our team is working with the Webex team to identify the root cause. Please bear with us as we continue to investigate.

The Webex team are currently investigating an issue that is causing Slido to be unavailable for customers using web version of Webex. We will share updates as more information becomes available.

The Webex team has identified the issue and is working on the fix. We apologize for the inconvenience, and appreciate your patience.

The Webex team has implemented the fix. We are monitoring the results.

This incident has been resolved and Slido Webex integration for participants using web version of Webex is fully operational.  We apologise for the inconvenience, and appreciate your patience.

We're investigating reports from Windows users around presenting within Google Slides. The rest of the service remains unaffected and is operating smoothly. There are no reported issues at this time for Google Slide integration users on Mac OS. Our engineering team is on the case to resolve this promptly. Updates will be shared as we have them. If this issue is impacting your workflow and you need immediate assistance, don't hesitate to reach out at [email protected]. Thank you for your patience as we work through this.

We've now confirmed that this is impacting Windows & Mac users. We are still investigating to identify the cause of the issue. We're sorry for any inconvenience this is causing to your meetings.

We have now identified the cause of the issue and released a fix. If you were impacted by this problem, you will need to take a number of steps: Firstly, please refresh your browser to ensure you have the latest version of the software loaded Secondly, you will need to remove any poll slides which were created while this issue was active. You can do this by deleting the slide and then re-adding it from the 'existing polls' option in the Slido sidebar. In case you have any issues with this, please contact [email protected] and we can walk you through it. We're sorry for any inconvenience this caused to your meetings today.

We have detected an issue preventing users using SSO from logging in to Slido. Our team is actively working to restore full access as swiftly as possible. Other login types are working without issue. We'll keep you posted with the latest information. If you're in need of urgent assistance, please reach out at [email protected]. We apologize for the inconvenience, and appreciate your patience.

A fix has been implemented and we are monitoring the results.

We have detected an issue preventing users using SAML SSO from logging in to Slido. Our team is actively working to restore full access as swiftly as possible. Other login types are working without issue. We'll keep you posted with the latest information. If you're in need of urgent assistance, please reach out at [email protected]. We apologize for the inconvenience, and appreciate your patience.

This incident has been resolved.

We are investigating elevated error rates with Slido which may cause issues with access or performance. Our technical team is actively investigating, and we'll update you here as soon as we have more information. Should you require immediate assistance, please contact [email protected]. Thank you for your patience.

We have identified the cause of the issue and have implemented some changes. We will continue monitoring everything closely to ensure Slido returns to normal.

A fix has been implemented and we're monitoring for the results.

This incident has now been resolved. The issue was related to a settings update which impacted our database. We will investigate the root cause behind how this happened and implement steps in order to prevent it happening again in the future. We are sorry for any inconvenience that may have been caused to your meetings and events.

We are currently experiencing some issues with loading of our Google Slides integration currently. Some users report that our sidebar loads a blank screen. In some cases, refreshing the page helps resolve the issue. This is due to an error on the Google side. We are working and in touch with them to resolve and restore service as soon as possible. In case you are experiencing any other problems, please contact [email protected]

We are continuing to work on a fix for this issue.

This issue has now been resolved and all systems are fully operational again

We are investigating issues that might be affecting some of our customers. Some interactions with Slido might result in errors. Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.

Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again. This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at [email protected].

Some customers using Google login and Webex login might have experienced issues between 13:38 UTC and 14:21 PM UTC. This may have prevented some users from successfully accessing their Slido accounts. Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again. We apologize for the inconvenience and thank you for your understanding. If you have any further questions, please let us know at [email protected].

Alongside the Webex team, we are investigating issues that might be affecting some of our customers using Slido in Webex. In the meantime, if you need to use Slido, it's recommended to access and use it at Slido.com opposed to in the integration. Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.

The Webex team are currently investigating an issue that is causing Slido to be unavailable for Webex customers. This impacts both the Slido for Webex integration and using the login with Webex method at Slido.com More details can be found at https://status.webex.com We will update as more information becomes available

A fix has been implemented and we are monitoring the results.

Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again. This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at [email protected].

We are investigating issues that are affecting Slido in Webex. Almost all interactions with Slido are resulting in errors. Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.

We are investigating issues that are affecting availability of Slido within Webex. Our team is working with the Webex team to identify the root cause. Please bear with us as we continue to investigate.

A fix has been implemented and we are monitoring the results.

This issue has now been resolved. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again. This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at [email protected].

We are investigating issues with the Slido Webex Integration that might be affecting meeting hosts. Some interactions with Slido might result in errors. Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.

Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again. This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at [email protected].